Complaints

This profile includes complaints for Indiana Farm Bureau Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Indiana Farm Bureau Insurance Company

  225 S East St Indianapolis, IN 46202-4002

  
• 

  Indiana Farm Bureau Insurance Company

  1433 Clifty Dr Madison, IN 47250-1653

• 

  Indiana Farm Bureau Insurance

  626 N High St Rising Sun, IN 47040-9361

• 

  Indiana Farm Bureau Insurance

  807 E Main St Vevay, IN 47043-9586

• 

  Indiana Farm Bureau Insurance

  722 Green Blvd Aurora, IN 47001-1506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 30 days ago my vehicle was damaged due to vandalism and it being **** in a parking lot they have done nothing but stall and acuse me of things now there saying I cant claim all the damages after the adjusters amount came to be higher than they want to pay then they made more accusations I will not be taking anything off they need to pay as my policy states

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching out to us about what happened with this claim. We understand how frustrating this situation must be and appreciate your patience while we worked through the details. Below is a summary of the steps we've taken and the outcome.

  
  On May 21, 2025, Ms. ***** told us online about her car being damaged by a hit-and-run and vandalism. She uploaded some photos to show us the problems. On May 22, 2025, our team heard from ***** *********, the damage appraiser, that we needed to look at her car in person. It turns out ********** car was already considered a total loss from a previous claim and now has more damage, plus it won't start.

  
  On May 23, 2025, ******** ****** from our office called ******** to talk about what happened and to get the car's location. Ms. ***** mentioned the car was parked for three weeks in a public lot, and now it has damage to the rear, driver's side, windshield, and won't start. While trying to get more info to help with the claim, Ms. ***** got upset and cut the call short. ******** tried to call right back and left a voicemail asking her to call back.

  
  ******** left more voicemails on May 30, June 12 and June *******. Then, ***** *****, a claims manager, also left messages and texted ******** on June 13 and June 16, 2025. Finally, Ms. ***** replied by text saying her phone was acting up and gave us the exact car location and police report details. We got the report from the **********************************, which said the 2012 ***** sat in a ******* lot for 3 weeks, and damage was noticed after it was brought home. Ms. ***** said she moved the car to a ********* parking lot to avoid apartment complex fees.

  
  ***** *****, another damage appraiser, looked at the car on June 19, 2025. He found some old damage and other damage from different incidents. ***** explained to Ms. ***** that wed need additional claims filed for each incident. ***** provided an estimate for $923.55 for the rear damage,which we uploaded for Ms. ***** to see online. We sent her a check for $423.55 after considering the deductible.

  
  ***** told Ms. ***** to share the estimate with her chosen repair shop, and they would reach out if there's more damage found. ***** also offered help with filing extra claims for the other damage on the left side and windshield. Ms. ***** did file those additional claims on June 23, 2025.

  
  Due to Ms. ******* claims history and our underwriting rules, we won't be renewing her insurance. Ms. ***** was informed on May ******, that her policy would end on June 28, 2025, at 12:01 a.m.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident that was the other parties fault . I filled with ******** and 10 days later I m got a letter am saying they would pay for my running boards . It was in the hwy . She accelerated as I was changing lanes and when I was moving over I tapped the side of her vehicle . She even got out saying oh my gid my insurance is gonna go up ! Well Sorseto ******** kept after my insurance . What is worse I tried numerous times to speak with a claims person but because of a bad storm they passed me around to multiple adjusters never once contacting me !! My son was my insurance agent!!! I kept trying and trying and got nowhere .. not only did they pay her they charged my car against the accident which was not involved .. and said it was her car .. I got that changed and they never even tried to take the accident off my Challemger ! She is a garage baby !! She is 4 with less than 27 k miles ! Never been involved in any accident . My insurance skyrocketed !! Them I couldnt get insurance !! Finally a lady told Ill me it was ***** Nexis blocking me . So I filed a dispute with them against the claim ! How can the company do that without even talking with their client for 5.5 months ! Now my car at shows as involved its ridiculous! My premium was 666 dollars a month I tried to pay it but finally let it go once ***** Nexisnsent a report and I could get insurance ! Owe them money but I dont ! I have been treated like garbage and dont appreciate it . Why I got the letter from Farm Bureau not only did she commit fraud but my company burned me . To this day it shows as in the accident ! Help me please

  

  Business Response

  Date: 06/06/2025

  Thank you for the opportunity to address the complaint filed by Ms. **** *******, which has been mistakenly attributed to Indiana Farm Bureau Insurance. After reviewing the details of the complaint, we discovered that the correct company handling Ms. ********* claim is Texas Farm Bureau Insurance, under claim number *********. The address for ********** Bureau Insurance is ***************************, and the individual responsible for managing her claim is ****** ******, who can be reached at ************ or via email at ************************ request that this complaint be removed from Indiana Farm Bureau Insurance records, as it was erroneously filed against our company and does not pertain to any of our services. We appreciate your attention to this matter and look forward to your confirmation of the removal of the complaint.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7/25 I filed a claim with my homeowners Insurance with Farm Bureau Insurance in ********* In. We had a storm here with 70-mile hour winds and 8 inches of rain in a short time. I had wind and storm damage to my guttering on the back of my home. Causing water damage to my patio door and letting the water into my home causing damage inside. After several weeks an adjuster came to look at the damage. He said they would have covered the damage to my guttering, but it was less than my deductible. He said the rest was damaged my ground water and would not be covered. My patio sits 2 1/2 feet above the ground it was not ground water. The water came from my roof because the guttering was pulled away from the house during the storm. I've tried to contact my agent he refuses to return my calls. I'm not asking for any more than repairs be made to my home. I've been with this insurance company for 30 yrs. And have not had a claim in over 20 yrs. I pay my premiums every month and I feel like they are very wrong to deny my claim.

  

  Business Response

  Date: 05/12/2025

  We understand the concerns raised by ***** ***** regarding her recent insurance claim, and we appreciate the opportunity to clarify the matter. Senior Property Claims Adjuster **** ********* inspected this loss with Mrs. ***** on April 22, 2025. Mr. ********* determined that the interior water damage in question was not covered under the terms of Mrs. ******* HO2 Homeowners Extra policy. This decision was based on the specific policy language regarding her policys exclusion of "Water Damage." The policy excludes losses caused directly or indirectly by water damage, which encompasses flood, surface water, waves, tidal water, overflow of a body of water, or spray from any of these, whether driven by wind or not. The coverage decision was given to Mr. ***** both verbally and in writing.
  
  We understand this is disappointing news for Mrs. ****** but we are committed to ensuring transparency and adherence to the terms agreed upon in the policy. Please be assured that our primary goal is to provide fair and equitable service to all our policyholders. Should Mrs. ***** have any further questions she should contact Mr. ****************  

  Customer Answer

  Date: 05/13/2025

  I disagree with their decision. It was not flood water. It was damage from storm and wind cause damage to my home. Approximately 2 months ago I talked with my agent because we hadnt gone over my policy in a while. At that time he told me to there was no need to do that. He goes over my policy once a year and assured me I had very good coverage and I was fully insured. They took my premium payment for years. Assured me I was fully covered. I fell that the damage to my property should be covered. It is just their interpretation of flood insurance. I do not live in a flood zone and Im not required to carry flood insurance. Thank you for your time.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I disagree with their decision. It was not flood water. It was damage from storm and wind cause damage to my home. Approximately 2 months ago I talked with my agent because we hadnt gone over my policy in a while. At that time he told me to there was no need to do that. He goes over my policy once a year and assured me I had very good coverage and I was fully insured. They took my premium payment for years. Assured me I was fully covered. I fell that the damage to my property should be covered. It is just their interpretation of flood insurance. I do not live in a flood zone and Im not required to carry flood insurance. Thank you for your time.
  
  Regards,
  
  ***** *****

  
  

  

  Business Response

  Date: 05/16/2025

  We appreciate the opportunity to address the concerns expressed by Ms.*****.  Unfortunately, Ms. ****** interior water-damaged floors are excluded under the policy. The exclusion outlined in our initial response applies in this case. Ms. ***** has not provided any additional information to show that her loss is covered under her policy. We must respectfully maintain our denial. If Mr. ***** wishes to dispute coverage for this loss further, I suggest that she refer to her policy for information regarding her options.
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started ins with farm bureau about 3 years ago the first year they was reasonable, but then I I had a roadside assistance need which I was left sit for 3 hrs on side highway due to unknowingly running outta gas right before the station...28* an had walk 2 miles till stranger picked me up and took me get gas..by time got back still no tow service we put gas in and then battery was dead so the guy jumped it as a cop that'd stopped right before had turned his lights on to help keep us safe..traffic 70mph going by... a few weeks later it just ran out again sat 7 hrs till someone cash apped me money to get more gas which started up after walking half an back (ended up being a bad fuel pump)I made a complaint at that time which was disregarded in end as well as another no show assistance a third time in a row. Next a 36$ additional fee was sprung on me 2 years after coverage saying it was a annual fee yet never applied before. But after the three roadside my rates went from 90$-119$. Then awhile later a small pebble had chiped windshield an a 500$ deduct was wanted for 300$ quoted repair so just said oh well cause wasn't very bad. About few weeks later coming down highway a semi left tire in highway which before getting to slow down I came up on it and tried swerve over but hit it and it flipped up and damaged side truck and almost shattered windshield to point of cracking more daily. I went went back talked to driver had no English so went cross the median and back to get tire. Filed claim for *** and they put as at fault collision rate went 119-149$ month. I confronted and was told the **** was to far away to pursue so just put on me. I stated policy and statues for coverage which were met and deductions taken where returned yet policy did not like was told. Now they say cancelling me cause underwriting standards three weeks after sent a quote to is from liberty but to show fact and they say ok we will end at end the ********* trying take payment with 4 days on policy

  

  Business Response

  Date: 01/31/2025

  Thank you for bringing your concerns to our attention. We apologize for the inconvenience you have experienced with our roadside assistance services and understand the frustration it has caused. Our records indicate an initial roadside assistance issue on May 18, 2024, where you were left waiting in the cold and eventually had to walk home. A complaint was submitted once we were made aware of the issues you experienced. Our records confirm that our team and our partner Roadside Assistance vendor reached out several times to address your complaint.  
  
  The $36 fee you mentioned is our membership dues from Indiana Farm Bureau **** which are required to maintain insurance with our company. We regret any frustration caused by any lack of clarity regarding this fee.
  
  Our records indicate that a glass claim was submitted in June 2024. Safelite Glass confirmed that the quotes given to you for the repairs were between $311 and $331. Both were under your deductible of $500, so no payment was made. 
  
  The loss referenced regarding road debris was coded in our system as an Uninsured Motorist loss because we could not locate a viable insurance carrier for the other participant. Our records indicate we paid for this loss in full, including your $500 deductible, and the loss was coded as not at fault in our underwriting system. 
  
  Regarding the increase in your insurance rates, your premiums rose following various incidents. 
  
  Due to our company's underwriting standards, we were unable to renew your insurance coverage. As noted in our letter dated December *******, all coverage under policy ******* will terminate on February 7, 2024, at 12:01 a.m., Standard Time.
  
  We value your feedback and will use it to improve our services and communication in the future. Thank you for your understanding.

  Customer Answer

  Date: 02/03/2025

  More proof

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

  I respectfully do not accept the respondents rebuttal as it's inaccurate, as well as untrue an information on file should be known

  By a knowingly persons. I paid for my insurance and coverage from 8/08/2023 on time every month. From the start of offers for almost $60 but changed $84 after finalizing. Now it's went from $84-$149 a month due to reasoning of the ones sending a cancellation letter. This way another chance to work the issues out and move on in good faith and all fairness. Yet farm bureau chooses to do diff after all the torment caused and still doing so. Saturday I filled a cancellation to them and added coverage from liberty mutual. In that frame I asked that the payment not be and is not granted to be taken from my account of $149 yet no one will call back except one claims manager as he the only one who has actually done any of his job or at least tried act like it. I have had bad insurance companies and terrible ones but fb tops them all. Id ask that to start you please like the others should stop, and review my whole file or info to fully be understanding, 2.failing to provide roadside assistance and it being part of my paid coverage creates a breach of contract being it's in the terms of agreements, next you do not state the full an honest truth on facts of incidents. Or address the true concern of classification of claims improperly to benefit the company over the consumer. The deductible was taken out of 500$ upon first filing uim claims, but after 'I' not 'YOU' tracked down the responsibile party's and got clarification of no INS coverage advised fb they were violation laws of coding. However the excuse to be exact is sorry Canada is to complicated of a place to pursue so it's listened as collision instead. Well after the big hike in cost since start I stood my ground and sent few emails in which I got a call back finally. Few days later he called again and said returned deductible and changed the coding to be proper. I was then advised my rates go back to normal of 149$-$119. Instead agent ignored me and took 149$+36$ for a few not listed in contract or any such which again I would like to request a company of..and being on that I requested that same info months ago, an recently requested all claims and service request on file as in denials, roadside assistance calls logs, payments, break down any such related to my policy to be released to me by mail or email / other delivery system. I over about last two years have had only one person call me back with any concern yet advised he could not make policy do what he said ....yet ****** won't do it. Outta 100% messaging he's replied 5%. Still till this I have called, emailed, and no one will say ya we cancelled your payment or here's whom you can try proceed with since we are tossing you off, no help just straight that's it 3 weeks barely before ending. I asked a simple request an it was to be properly contacted upon being contacted email or call, my policy to change which never did instead was told go else where, which cancel letter said I'd be helped to find coverage so that was not provided and another breach contract. But claims were wrongfully classified, proper contact not provided, denial of request info, denial coverage several times, the coverage not provided was still claimed on recorded cause says was provided yet never was which is a fallacious act, I've been mislead about coverage, and what apply to by coding collision instead um, even as if now it's all dishonesty from the agents and employees in the company. Online there are multiple sites with terrible reviews like mine most are fallacious faults on uim as collision, roadside assistance counted for but not provided, which they're cancelling policies over. So I in good faith try work it out and pay the overage on policy cost, deal with all the run around, lack communication, other companies *** and getting their info to be told Canada is to hard to pursue a company then told coding was changed to yeah I need a quote and boom nope more deceit...I did your job that I pay you for 150$ and this is cause you claimed roadside assistance covered ,codes instances incorrectly, made me 3 xs in a row fig out how to get my self safe and out of the road way cause no one ever showed. Which you even admit and state like oh no biggie he got left close to 27 hrs cause we are incompetent as a company? But I have as a individual not only a disabled individual been done highly unfair,unethical, and unjustly. Even after all I tried to keep carrying fb instead while being treated horribly and overcharged for the companies fault. Now rates are up high and all cause farm bureau as no other claims should be added on in between as have continuous coverage since Aug 2023. So with all the claims added unjustly and fallaciously I still have keep paying for farm bureaus selfish ways and greed. I done my part have since I started coverage yet after 1.5 years =150x6+6x$119+6x$64=. . Paid out 800$ and act like correcting my coverage over $30 was such a big deal they had to deny me in under signing cause they put to many fraudulent claims on my file. How do you justify the treatment? I sure can't as been the lowest treatment of a carrier ever...and I mean ever...

  
  Regards,
  
  ***** ******

  
  

  Customer Answer

  Date: 02/05/2025

  They didn't even get to respond while filing with idoi will be helpful as would the the responses to my rebuttal. But they really didn't give a final decision back just bunch out context statements that were inaccurate. Not sure what bbb purpose is cause who really gives a c*** about what the site says? I have never in my life heard another say wait before you get service with them, you better not buy that till ya look them up, or oh no stay away from them cause they have bad reviews on bbb. But being idoi is insane regulator and bbb has complaints that involves their jurisdiction think bbb would have obligation to send those over to them so they was all known of. As being the idoi and helping individuals they don't give two craps about anyone. Been done wrong so many times and they just let it slide like process here. If there's not multiple complaints they do nothing, and if they do they don't help the one reporting they go after them for their own benefits no one else's. That's why the system is so **** corrupt cause ones that are suppose to regulate does the complete opposite of that they allow it to happen.but in all doubt anyone cares what bbb thinks or site says cause has no relevance for a non bbb accredited ****. Just can't believe that was closed that fast didn't even get speak of today when they still took $149 payment out and bounced my account, then would only refund 29$ and said take ten days. Just sickening we the people  have no rights and we are offered no justice . But thanks anyways I guess

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my in-person interaction with ***************************** on 6/24/24, she made multiple statements that clearly lead me to believe that she was already attempting to minimize or deny the claim. This included discussing her "duty to the company" rather than her duty to me as a consumer. When she asked about prior claims, I mentioned that I initiated a claim with a prior insurance company in 2014 or 2015 for possible hail damage but nothing ever came of it. ******************** then appeared to blame me by stating that I should have pushed the prior company harder and then went on to state that she may have to conclude that whatever damage she found was from the prior unpaid claim and that I would have to talk with the prior insurance company about my damage. I stated clearly that what she was saying was making me uncomfortable and that she seemed to be setting a foundation to deny the claim. She responded defensively by denying that intent.The conversation made me so uncomfortable that I called my local Farm Bureau agency in *************** in *******, IN to share what I experienced. I was referred to her supervisor, *****************************. I sent ******************** an email that day (I have a record of this) clarifying our conversation as I felt she was attempting to deliberately misrepresent our conversation. I also asked her for a copy of the inspection provided by Farm Bureau but did not receive it until July 10th (I have a record of this). I responded on July 10th expressing my disagreement with the evaluation of our damage and requested another inspection on July 11th.Through subsequent interactions with both ******************** and ********************, I feel that there was a unified effort to delay and dismiss my concerns. I have multiple estimate from contractors that do not match ********************' evaluation. I believe that Farm Bureau has attempted to engage in unfair settlement practices as outlined in IC 27-4-1-4.5, most notably Sections (4), (5), (6), and, by default, (7).

  

  Business Response

  Date: 09/06/2024

  ***************************** turned in a claim on June 17, 2024, with a date of loss of June 14, 2024, for storm-related damage. He advised that after the storm he had water spots in his garage and a ceiling in the stairwell area. ********************************* contacted ************* and set up a roof inspection with ***** Claims ********* ***** Claim Services inspected the roof on June 26, 2024, and sent their findings to Indiana Farm Bureau Insurance. They noted that there was one missing shingle on the back slope of the roof. An estimate was prepared for ************** for the missing shingle along with the interior water damage.

  The estimate was relayed to ************* and at that time he advised he wanted his own inspection to be done and inquired about disputing the findings. ******************** provided ************** with the Conflict Resolution Link. The link is sent to an insured or contractor so they can provide us with video or photo documentation showing additional damage or damage that they believe was missed. ************** submitted information via the link, and it was reviewed. ************** included a picture of a ripped pipe boot and a possible missing shingle on the garage. The ripped pipe boot was wear and tear and not included in the estimate. However, we did update the estimate to add an additional shingle.
  
  At this point, we have advised the insured and his contractor that we are willing to review any additional information that they have in regard to this claim and that a reinspection of the roof is not warranted at this time. 

  Thank you for allowing us to respond to these concerns.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been double charged for car insurance. I paid with a check (which has been cashed and I have a copy of) and then I was also charged via automatic payment, which I have never signed up for and which has not been authorized. The office staff even stated that automatic payments have never been on my account.I have provided documentation of both amounts being paid to Farm Bureau and I am told I need to dispute the charge with the bank. I already did that and the bank has the tracking information that it was paid to Farm Bureau. It has been two weeks and I cannot obtain a refund. I keep being told Farm Bureau cannot find the money.Is someone embezzling from Farm Bureau? I need advice on how to get my money back. ***************************

  Customer Answer

  Date: 09/12/2024

  I have received my payment, in full, from Indiana Farm Bureau Insurance. They stated they had found both payments. It is resolved from my perspective. ***************************

  

  Business Response

  Date: 09/17/2024

  Thank you for the opportunity to address the concerns expressed by *** **************************;regarding a duplicate payment made on her account with ********************** Farm Family Mutual Insurance Company, dba Indiana Farm Bureau Insurance. **************** has been working with our local office regarding this matter and we discovered what occurred to cause this duplication of payment. We implemented a new payment system at the time of her August 15, 2024, payment. At the time the payment was made, it was erroneously processed as both an ACH and a check deposited into the bank, therefore, charging her account twice. We apologize this occurred and how long it took to uncover the issue. Those involved in this situation were provided additional training.

  The duplication of funds in the amount of $585.00 was sent back to *** ******* account. An apology letter was also mailed to **************** for the loss of time and work she had to do to continue to get this matter resolved.

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Farm Bureau Insurance on my automobiles. I pay monthly. ****** for 2 vehicles. Their insurance went up. I paid a year membership that was still good till July 2024. I knew I would loose money there. I canceled on the 3rd of March. My payment comes out bank draft. I asked my local office to stop the bank draft. I have new insurance. She said there was nothing she could do. That I would be refunded by check?. The bank wanted $35.00 to stop payment. I'm disabled on a low budget. So I've waited on the refund. It been 14 days today. March 17 2024. Today I got in touch with a person affiliated with the company. Several people. One stated while recording call. A check was issued. For $18.00. I said that is not acceptable correct amount $167.00. She said it was for back pay??. It was not. Now why the woman at my local office did not say anything about this when I canceled??. I have no idea. I want my full refund. And they can keep the membership money. This is observed. My next complain go to the ******************************* Thanks for your help from The BBB.

  Customer Answer

  Date: 05/17/2024

  I sorry I filed a inaccurate date in my information sector. The proper dates all corrospond to May of 2024. Thank you for allowing me to make this correction. 

  

  Business Response

  Date: 05/23/2024

  Hello,

  Please find the attached response to ****************** complaint. Thank you.

  Customer Answer

  Date: 06/21/2024

  I am not satisfied with the closing of the complaint. I have been in the process of moving into a new home, without internet. I'm finally able to make a response now. I received a check in the wrong amount for $18.61 from farm bureau insurance company. Check #********. This amount should have been for $164.42. A whole months premium. This is absurd. And their excuse is unacceptable. They said the reason was for a payment missed. That payment should have never been missed. It was setup as bank draft, the minute I signed up for farm bureau insurance. Now their error has cost me $275.42 for auto insurance for the month of May. How many others have this company done this to?. I want my total refund, for the May premium they took out. Not this $18.61 check they have sent, dated May 15th. 2024. For a disabled person, on a fixed low income budget. This is wrong. If you need anything more?. Feel free to contact me. My address has not changed yet. Due to the **** Needing 2 documents for proof. I have the same phone number **********. And same email. ******************* Thank you for your help.

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I am not satisfied with the closing of the complaint. I have been in the process of moving into a new home, without internet. I'm finally able to make a response now. I received a check in the wrong amount for $18.61 from farm bureau insurance company. Check #********. This amount should have been for $164.42. A whole months premium. This is absurd. And their excuse is unacceptable. They said the reason was for a payment missed. That payment should have never been missed. It was setup as bank draft, the minute I signed up for farm bureau insurance. Now their error has cost me $275.42 for auto insurance for the month of May. How many others have this company done this to?. I want my total refund, for the May premium they took out. Not this $18.61 check they have sent, dated May 15th. 2024. For a disabled person, on a fixed low income budget. This is wrong. If you need anything more?. Feel free to contact me. My address has not changed yet. Due to the **** Needing 2 documents for proof. I have the same phone number **********. And same email. ******************* Thank you for your help.
  
  Regards,
  
  *************************

  
  

  

  Business Response

  Date: 06/25/2024

  Please see the attached letter in response to **************.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife was in a car accident with one of Indiana Farm Bureaus Insureds. It has taken over a week to get into contact with her person handling the claim. The first one never called back and she was given a new person, with the same result. We have five children and wife without a vehicle. They tried to give her a small car while she waits to see if work will be done on her suburban or it will be considered totaled.

  

  Business Response

  Date: 04/30/2024

  Thank you for the opportunity to address the concerns of ***********************. On April 18, 2024, ********************* was involved in an auto accident with our insured, *****************************. This loss took place in **********, ********. Due to licensing requirement in the Commonwealth of Kentucky, contact with ************** is being handled on our behalf by ******** Company. On April 24, 2024, ******** Company contacted **************,confirmed the facts of the loss and arranged for an inspection of her vehicle and a rental car. On April 25, 2024, our company authorized a large SUV rental for **************. Indiana Farm Bureau Insurance is currently awaiting the appraisal report on Ms. ****** vehicle and once received we will continue to process her loss. 

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started an insurance policy Jan of this year. I paid a premium to start my account via debit card. During this time I agreed to do automatic payments for the 5th of each month for ****************** My first automatic payment was Feb 6 for $184.04. I tried calling multiple times to ask why it was less than what I agreed on couldnt get through to my agent ***. **** nor her assistant. Not to mention for the first week I never had proof of car insurance and for the first month I wasnt even sure if my home was protected due to lack of communication and no documentation provided. My second automatic payment (3rd total payment) was Mar 5 for $281.16. At this point it was more reasonable so I didnt even bother calling. Well come week 2 of Mar I got an email stating they were going to be automatically pulling $435.58. I then decided there has been too much inconsistency and way too much lack of communication to pay that much so I scheduled to cancel the policy for Mar 31st. Started w/****. I have called G-field location multiple times and Indianapolis as they were the ones that cancelled my policy. I emailed ***. **** Mar 29th stating Im ENDING services. I then contacted corporate Mar 31 at 9:20am to confirm my policy was canceled and to make sure they werent going to pull money automatically. The lady said she took my info out of their automated system so there was no way. Well today Apr 5 I had $236.05 pulled from my account. Called ****** location they FINALLY got ahold of ***. **** and I talked to her she was unsure why I got money taken out as everything was closed. She requested that I gave her until the end of the ********* will call me back. Long back & forth story later she never called me back and I called corporate AGAIN. He informed me my stuff was NEVER pulled from the automated payments. However, it was canceled. Since it was canceled I need to contact my bank. He also informed me my homeowners hasnt been paid since Feb 19! WHY?! Im on auto payments.

  

  Business Response

  Date: 04/16/2024

  Thank you for reaching out to Indiana Farm Bureau Insurance with your concerns. Please see the attached document.

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were privately covered by *****. -I requested, via email to *************************** to cancel my policy on 8/11.-I did not receive a reply from ***** until 8/23.-After back and forth, I submitted official cancellation form on 9/3. Communication specifically was with ************************ <********************************************************>-Again, after submitting the official cancellation form I never heard back from *****. I emailed ***** on 9/7 asking for confirmation of cancellation form...again no reply. -I tried calling several times after and was not able to connect with anyone to provide answers. -During this whole time, I was charged $68.35 and $74.52 on 8/15 by ***** and $72.68 by SBLI on 8/16 and $54.45 by SBLI on 8/28. -After my tribulations and automatic payments still being processed, I called my bank (UMB ********************** to block any further payment processes from these entities.-In addition to the unlawful charges on 8/15, 8/16, and 8/28, my credit rating has been negatively impacted because I believe ***** sent me to claims. Most noticeably, my credit rating dropped by 42pts in the last two months, with no other life or negative financial events occuring personally.-Thus, I am seeking reimbursement of $142.87 (=68.35+74.52) and a re-adjustment of my credit rating.Thank you.

  

  Business Response

  Date: 04/16/2024

  ****************:
  
  Thank you for reaching out and sharing your concerns. I apologize for the experience youve had.

  We first received your email Aug.9, 2023, requesting to cancel your life insurance policy. Regrettably, we did not respond until Aug. 23, 2023. At that time, we sent you the surrender form and informed you that we needed a handwritten signature on the surrender form.We do not accept electronic signatures, as we cannot authenticate/validate them. This is to protect our customers. We received the surrender form on Sept.3, 2023, however, it still had an electronic signature.
  
  We have yet to receive the form with your handwritten signature, but since you stopped the *** payments from the bank, the policy has lapsed and is no longer in force. Since you requested not to pay the September 2024 payment, there was no reason to report it. United Farm Family Life Insurance did not report anything to a credit bureau.
  
  Your policy ending in 492 is no longer in force and we cannot find any additional policies associated with your account.
  
  We apologize for the inconvenience this caused and are refunding one month of premium to you, totaling $68.35.
  
  ***************************
  Life and Annuity ************************ Director 

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************