Complaints

This profile includes complaints for Indiana Farm Bureau Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Indiana Farm Bureau Insurance Company

  225 S East St Indianapolis, IN 46202-4002

  
• 

  Indiana Farm Bureau Insurance

  1010 W Buena Vista Rd Evansville, IN 47710-5150

  
• 

  Farm Bureau Insurance

  610 Veterans Dr Vincennes, IN 47591-6346

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  Indiana Farm Bureau Insurance

  1701 Main St Mount Vernon, IN 47620-1207

  
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  Indiana Farm Bureau Insurance

  8645 State Road 37 Tell City, IN 47586-2208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 20th I was rear ended (in my mothers vehicle) while parked by a lady that is insured by Indiana Farm Bureau. We filed the claim February 22nd to Indiana Farm Bureau. The claim adjuster never reached out to us so on 2/26/24 I emailed *************************** the adjuster and let him know I would be getting and sending the estimate over 2/29/24. Once we got the estimate I emailed it to him. I also told him I would have medical bills. At that point he told me they would still be investigating the situation because an accident at that rate of speed shouldnt cause injuries and the damage done to the insured vehicle wasnt bad enough to cause injury but at the time he hadnt seen the vehicle I was driving (which had a cracked bumper from the impact) I was in a sedan and she was driving a pick up truck. He proceeded to tell me they arent taking responsibility for my medical bills so use my own personal insurance. Its been over a week since *** sent the estimate to ***** and he still hasnt sent the money to get the vehicle fixed or hasnt called with any updates. Last I heard 3/6/24 from his supervisor **** was he was waiting to hear from the repair shop with photos of the vehicle and the estimate. I spoke with the repair shop and he explained that he sent all that stuff over 3/7/24 and today is now Monday 3/11/24 still no word from the adjuster *****. I had requested to speak with his supervisor because ***** was absolutely rude while speaking with my mother on 2/29/24 accusing I dont have injuries from the accident and saying they arent taking responsibility for the medical bills. My son had bruised ribs from the accident from the seatbelt he was seen and had to get X-rays. ***** also asked my mother why she wanted the check issued to her directly and asked is she planning to not get her vehicle fixed! Which is absolutely none of his business! Its terrible we were hit and they are acting like we did something wrong! Poor customer service!

  

  Business Response

  Date: 03/14/2024

  Thank you for the opportunity to address the concerns expressed by Ms. ****************** regarding her loss that occurred on Feb 20, 2024,with *********************.
  On Feb. 22, 2023, the loss was reported to our company. Claims Representative *************************** contacted our insured driver, *********************, and confirmed she rolled into ****************** mothers vehicle at a drive-thru. It was reported that there were no injuries and the damage to each vehicle was minor. 
  On Feb. 26, 2023, ******************** received an email from ***************** and confirmed her contact phone number. He spoke with ****************** on Feb 29, 2023, and confirmed the loss facts. ****************** advised she would be seeking medical treatment, so ******************** encouraged her to contact her insurance company for a Medical Payments claim. ******************** also spoke with ********************** mother concerning the damage to the car and explained that to make a payment for the damages, he needed a complete copy of the full estimate,not just the summary page. Replacement of Ms. ******** car seat was also discussed.
  On March 4, Claims Manager ********************* spoke with ***************** and reiterated that we needed a copy of the full repair estimate before we could make a payment. **************** advised that ******************** had contacted the body shop for this information but had not received it. ****************** forwarded information on her car seat to **************** the same day.
  On March 7, ******************** received a complete copy of the estimate of damage to the vehicle ****************** was driving at the time of loss. Payment was made to the vehicles owner the same day, and a separate payment was issued to ****************** for her car seat on March 11, 2023.
  Thank you for the opportunity to address ********************** concerns.  

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under someone elsethey took out 3 premiums before I questioned it. I dont have nor have $95. / month for life insurance. Someone should have checked it out-no policy was ever rendered nor were there any required signature. Now they want me to sign off on some bogus premium to get SOME of my money back. I did not order it. Swear to you.

  

  Business Response

  Date: 03/05/2024

  Hi *****,
  
  I appreciate you reaching out to United Farm Family Life Insurance Company. I apologize for the delay in filing your policy not taken and any inconvenience it caused. I will file your policy not taken and all premiums will be refunded to you.

  If I can be of any further assistance, please let me know.

  Thank you,
  ***************************
  Director of Life & Annuity Customer Support Services

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company for homeowners insurance on 11/27/23 I informed them in writing I was switching to a new agency and I was due a refund for two months I already paid for $170. The policy ended 12/1/23 I called and confirmed it was canceled. They have given me three separate dates in the refund check to my escrow but my escrow has not received it nor have I or my bank. I have left over two dozen messages and emails and am disabled and getting no resolution. The check needs to be reissued with mail tracking and sent to my escrow bank asap.

  

  Business Response

  Date: 02/16/2024

  **************,

  Thank you for reaching out with your concern. According to our records, the refund was processed and mailed on Dec. 29, 2023. We were able to confirm that the check was cashed by ********************* and after an error was rectified applied to the correct loan. First ************** stated that they were able to reach you to explain their error. We consider this matter resolved, but you may reach out again if you need further assistance or have additional questions. Thank you. *** in Public Relations.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident that was not my fault on September 2, 2022. Farm Bureau paid for my car to be fixed; however, in order to have my car released, I had to pay my $500 deductible. Farm Bureau owes me $500. I made numerous calls to *********************** and she informed me that the incident was in subrogation. After about a year ***** referred me to ******************************* who is the contact for the subrogation. I have placed three calls to ********* and she has not returned any of my calls. The resolution is for Farm Bureau to send me a check for $500, or, at the very least, to let me know how much longer I should wait to receive the money owed. I have waited 16 mouths with no end in sight and this seems like an inordinate amount of time. My policy number is ********** and the claim number is **********.

  

  Business Response

  Date: 01/26/2024

  On Sept. 2, 2022, ****************** reported that she was involved in an accident with another driver who had made an improper lane change into her vehicle. The police report confirmed the facts as presented by ******************. Unfortunately, the insurance carrier for the other party denied liability of their insured driver and would not handle ******************* claim directly.  In December 2022, Indiana Farm Bureau Insurance handled ******************** claim and paid for her damages less her $500 deductible. The file was then transferred to our subrogation team to pursue our payment and ******************** deductible from the other carrier. Because the other carrier is a member of intercompany arbitration, both companies have agreed to resolve the dispute through this forum. At this time, we do not have a resolution on this file. In order for our company to refund ******************** deductible, we must first be successful in winning our arbitration case against the other carrier. We apologize for the delay, however, since this case is one of disputed liability, we must wait until there is a decision rendered through intercompany arbitration before any deductible is returned to ******************* 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a total loss car wreck on 9-29-2023. I have had to rent from Enterprise a Car rental. I was not answered in a timely fashion. I have used all my insurance rates for my car rental as of 11 - 17- 2023. I would like to have all payment reimbursed for payment out of pocket to Enterprise for the Car Rental.

  

  Business Response

  Date: 11/28/2023

  Thank you for reaching out to us. Your car was deemed a total loss resulting from the accident on Sept. 29, 2023. An Enterprise Rent-a-Car rental was authorized on Sept. 29, 2023, and extended on Oct. 11, 2023, and Oct. 25, 2023. The extension provided you with 35 days of rental coverage, five days more than your policy limit of 30 days. Because the lienholder delayed getting us the guarantee of title, they were not paid until Oct. 16, 2023. Also because of this delay, we approved the five additional days on the rental, though it was clear that the rental payment would end Nov. 3, 2023. As a good-faith measure, we had already agreed to an extra-contractual extension, so we declined to extend it even further when you asked on Nov. 2, 2023. No additional payments will be made for this loss.

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Indiana Farm Bureau, regarding their fraudulent practices that have caused financial distress and undue hardship for my family. I believe it is essential to bring this matter to your attention to ensure that the company is held accountable for their unethical behavior.On March 1st, I was contacted by Indiana Farm Bureau to file an application for insurance coverage. On March 3rd, I diligently signed and sent the application via email, as per their instructions. All subsequent communications with the company were also conducted through email.To my surprise, on a later date, I received a letter from Indiana Farm Bureau stating that we owed a substantial amount of money due to the alleged failure to add auto insurance to our policy. This increase in fees was not mentioned or agreed upon during the application process, and it came as a complete shock to us.In an attempt to rectify the situation, on July 7th, I reached out to our initial mortgage broker to inquire about the issue. To ensure transparency, I included Indiana Farm Bureau in the email communication. However, instead of addressing our concerns, they falsely claimed that they had made multiple attempts to contact us via phone and email, but had received no response from us. This statement is entirely untrue, as we never received any communication from them regarding the matter.Furthermore, when I requested specific dates and times of their alleged attempts to contact us, Indiana Farm Bureau failed to provide any concrete evidence of such attempts. This led us to believe that they are deliberately attempting to deflect their responsibility and shift the blame onto us.I firmly believe that Indiana Farm Bureau's conduct is not only deceptive but also constitutes fraudulent practices. I urge you to investigate this matter thoroughly and take appropriate actions to rectify the situation.My resolution request is simple: I kindly ask that Indiana Farm Bureau honors the initial premium as agreed upon during the application process. This will not only address the financial burden they have imposed on us unjustly but will also demonstrate their commitment to ethical business practices.I have attached copies of all relevant emails and documents as evidence to support my claim. Please let me know if any additional information is required to conduct a comprehensive investigation.Thank you for your prompt attention to this matter. I trust that the Better Business Bureau will take appropriate actions to protect consumers and ensure that Indiana Farm Bureau adheres to ethical standards and conducts its business with integrity.

  

  Business Response

  Date: 09/01/2023

  Thank you for giving us a chance to address these concerns.
  
  After reviewing this with Agent ***********************, we understand he provided two different quotes for this homeowner policy, one included a multi-line discount for the automobile policies that the Bartoszeks would write through Indiana Farm Bureau Insurance; the second quote did not include the multi-line discount indicating that no automobile policies would be written by Indiana Farm Bureau Insurance.
  The application included in this complaint indicates ********************** signed the application with the multi-line discount. When the automobile policies were not written, our underwriting area updated the policy which resulted in the additional premium due as explained in the emails that were included.
  
  In July, *********************** reached out asking for an internal review to occur,which was completed by District Sales Director *************************. ****************** emailed *********************** on July 26, 2023, explaining the findings. ********************** replied July 31, 2023, asking us to cancel the homeowner policy effective immediately. That was completed..
  
  As a resolution to this complaint, *********************** requested that Indiana Farm Bureau Insurance honor the original premium. Since we were unable to continue the original policy and premium as applied for to comply with our filings of our policies and rating structures with the Indiana Department of Insurance.
  
  Let us know if you have any additional questions on this matter.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-8-2023 to 6-9-2023 My appartment flooded with suage! ********************* came out gave me a paper told me to write all items well I couldn't figure out how to get the paperwork to work so I just made a list and sent in in when he came out to look he gave me a paper copy to fill out. A few days later he sends me a copy mind you im sick from said sewage ***** temp my son is sick. Doctor rolled out all other possible sickness it is the sewage flood! So they issue a payment then I go back to look and realize he didn't put anything from my first list on there. I'd just went clothing shopping for my son there was alot of brand new items. So he tells me to send in the prior list on a app for 3 days I tried and couldn't login so finally I sent in another list that amounted to over **** dollars he said he was going to fix it and re issue my payment it takes a good 3 days and he says I took the washer and dryer off and sends me this page of items that are not even the correct item or price and there giving me half of half of the amount they gave me prior to this so I write him back I see there now taking **** in deprericiation I tell him that unexceptable and that hes also listed items wrong and sent him screen shots I also told him he couldn't go back and remove something I had signed already. As of now my dryer smells like p*** and so does my washer ive ran bleach load after bleach load sanitized and it'd still there! But he still tells me he was issuing a payment so me being curious and not understanding all this ask what the amount is a few hrs later he tells me your getting nothing back! This is bad buisness my entire business went down my clothes are almost all gone my sons new school clothing gone my couch actually had p*** water on it but I left it off to this day we are still sick there is p*** inside my walls I had a I pad that was ruined and a phone he kept telling me to pay for it and then summit them. He changed numbers and changed item prices

  

  Business Response

  Date: 07/20/2023

  Hi **************,
  
  Thank you for the opportunity to address your concerns regarding your personal belongings under your homeowners policy. We received your claim on June 12, 2023 and the home was inspected on June 15. The adjuster provided the Statement of Loss form for you to complete and submit; we received it back from you June 16.  

  After evaluation, the cost to repair or replace your items was determined, but based upon ages of the damaged contents,depreciation was applied. After application of depreciation, your $2,500 deductible applied. We issued payment on June 21 of the evaluation, minus depreciation, minus your deductible.

  On June 29, 2023, we received a second list of effected personal items. Some items were merely damaged and could be cleaned, others need replacing. We sent an additional payment for the difference on July 6, 2023.

  Indiana Farm Bureau Insurance believes that we have fully complied with your policy and have paid for all effected items owed. We appreciate you taking the time to bring your concerns to us and giving us an opportunity to clarify.

  Thank you.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/06 I had made the purchase of auto insurance via this agency. This policy covers roadside assistance. On 04/11 I had requested roadside assistance on a highway and was told by 3 seperate operators that my coverage wasnt active and that I had to pay for services out of pocket. I have been charged in total of $292.44 for services listed to be covered under my insurance policy. I am extremely dissatisfied with my experience with IFB so far and would like to understand the issue of a lack of coverage, as well as full reimbursement for what I had to pay last night.

  

  Business Response

  Date: 05/18/2023

  Hi ****************** - 

  I apologize for the issues you had with our roadside service. You were covered for both the April 12, 2023, events. I know that you have worked with your agent on this issue and the two roadside assistance events have been reimbursed to you via ************************* You should have received those several weeks ago. Having canceled the policy, you were also due a refund of unearned premium. That has been refunded to you by Indiana Farm Bureau Insurance.

  If you have not received the reimbursements or the refund, let me know.

  I hope this satisfactorily relieves your concerns. Please reach out if we can do anything else for you. Thank you for the opportunity to serve as your insurance carrier.

• Initial Complaint

  Date:03/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30,2023, I contacted his business to let them know that we would be canceling our auto policies, and I would like the effective date to be that date. We had filed insurance with a different company as a rates had skyrocketed. I was told it would be resolved that day. However, I was contacted that next month for the ENTIRETY of the amount for both cars as Id never made a call. I promptly called the company who informed me that they had continued to cover me so that I did not have a lapse in insurance. However, that was not what I asked them to do. They refused to make any adjustments and each month our billing me for a slightly higher amount this month totaling $434 for insurance that I did not ask for or need. I am so tired of this company and their games.

  

  Business Response

  Date: 05/01/2023

  Thank you for bringing your concerns to our attention.
  
  We provided insurance for two vehicles. One was the 2019 Chevrolet Traverse policy cancelled effective Feb. 24, 2023, with a cancelation letter dated Feb. 9, 2023, mailed to ******************* and ***************************, copying the vehicle lienholder, ******************* The second vehicle was the 2022 Tesla Model 3 canceled on Jan. 21, 2023, with a cancelation letter dated Feb. 3, 2023, mailed to ***** and *******************, copying the vehicle lienholder, *******.  
  
  Our notes show we were contacted by ***** in February providing payment to reinstate coverage;  we do not have a record of a Jan. 30 call requesting cancelation of the two automobile policies.
  
  We are able to update the cancelation date if declarations pages are provided for the new policies so there is no gap in coverage. Once these are received, we will update our system, providing new cancelation letters for both vehicles to all the parties mentioned above. At that time, the system will calculate if any premium is due or if a refund would be available. Those declarations pages may be emailed to ************************************************************************************************************

  Thank you for giving a chance to address **************** concerns.

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have auto payments scheduled 21st of each month. Our debit card was hacked causing issues and the payment was rejected. I received an email from Indiana Farm Bureau AND a text message from the local office telling me to call and make a payment. I did just that. Then they ran my payment AGAIN causing an overdraft. I called them on Friday the 27th of January and spoke to ***************************. I was told I would be refunded both items. Then Tuesday, the 31st of January I was told it would be back in my bank account and there was a "glitch". Now, ******* text me this evening saying it was their parent company who charged and for security purposes it would take longer. I have left 2 messages for ***************************, the manager, with no response. They took out 2 payments and now, won't return it. This was at the local office in ****, Indiana.

  

  Business Response

  Date: 02/03/2023

  Please see the attached response to Ms. ****** concerns. Thank you.