Reviews
This profile includes reviews for Indiana Farm Bureau Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromMarni M
Date: 06/23/2025
1 starMarni M
Date: 06/23/2025
When I first signed up to ****, about 3 times my agent would tell me everything was fine, but then I would get these letters telling me they couldn't insure me. Finally it was straightened out I decided to stay don't know why. This year, the webpage wouldn't let me pay my bill. I called the office. At first they were nice, not helpful....contacted my agent ****** ******, no response. After I still couldn't pay, the office just decided not to answer the phone, I called another county and the woman in the office was so helpful. I still couldn't pay my bill. Finally out of frustration I sent an email to my agent saying I'm leaving, I called the office boss and the agent's boss and said the same thing. no call,...the agent emails me lying and says he thought the issue was resolved. Why wouldn't he contact me to make sure. Then I get a call and email from the person in the office who originally stopped answering the phone...asking about payment. I said I let the agent know I was leaving ****. Because I didn't say please cancel my policy and given a specific date, they couldn't understand I was leaving. The agent didn't tell me to do that. The games, the protecting one another's lies and errors was too much. I was done. horrible company.
Indiana Farm Bureau Insurance Company
Date: 06/25/2025
Your feedback is important, Marni. Our customer service team can be contacted at ********************************* and is available to discuss your experience in detail.Review fromNancy R
Date: 05/17/2025
1 star0 stars, worse company ever, kept raising my monthly rate and took a payment of $224 after I cancelled caused my bank account to be overdrawn then only sends me $28 check refund, not happyReview fromDarryl H
Date: 03/24/2025
1 starTook over my moms estate after her death They cancelled my moms home owners insurance I tried to change agents The previous agent called me then hung up Im prior military no tickets or accidents They treat people like c*** The h*** with this insurance company My lawyer has been contactedReview fromChad V
Date: 11/21/2024
1 starDealing with a claim and our representative doesnt answer phones calls will not call back. They will only do emails and takes days to answer them have been dealing with a claim since may still havent had our car fix.Review fromAlissa S
Date: 11/08/2024
1 starMy husband found a better rate and has been trying to cancel coverage here for over a week, when he first called he found out that we were still paying for a policy on a car we no longer owned and thought had been taken off months ago, the agent tried to get us to stay by lowering the rate but still couldn't match the company we are switching to, hung up on my husband, and now today we see a charge for over 300 dollars set to come out of our account for them, my husband calls customer service to bypass the agent and finds out the agent cancelled our cancellation, and our policy was set to renew and had been switched to a 3 month charge instead of the monthly, hence the ridiculous amount. The unprofessional attitude and failure to execute what we asked for is absurd, and coming here to leave this review and then discovering a ton of other similar reviews, I hope others read these before trying your company, because it's garbage.Review fromRyan L
Date: 07/01/2024
1 starRyan L
Date: 07/01/2024
Worst insurance company ever, cancelled my homeowners insurance over a 93 dollar "member fee" after never sending me a bill for such thing, not a single phone call or anything just flat out cancelled my homeowners insurance and I only found out a year later when I wanted to cancel a policy I had on a boat I don't own anymore. They let me know they did not have any policy in my name. I would never trust this company to insure anything. Good grief how bad do you have to be at your job to cancel someone's homeowners insurance over 93 dollars, all they had to do was call. Now I know why they have such terrible reviews on here. good for nothing company. They are lucky nothing happened during this period of lapse of insurance or I would *** the pants off of them. Also what a stupid catch phrase, stop knocking on wood... Better stop calling Indiana farm bureau because they are good for absolutely nothing. I would give 0 stars if possible.Indiana Farm Bureau Insurance Company
Date: 07/03/2024
Thank you for bringing your experience to our attention. We are very sorry to hear about the lapse in your homeowners insurance coverage due to the misunderstanding regarding the Indiana Farm Bureau annual membership dues. Providing reliable insurance protection is of utmost importance to us. While we cannot undo the past frustration this has caused you, we would greatly appreciate the opportunity to further discuss what occurred. Please feel free to reach out directly to your local office at your convenience.Review fromLindsay B
Date: 04/30/2024
1 starI was charged $32 in March and not for the rest of my policy. My insurance was still inactive. I have sent multiple emails asking why my policy is not active and for a refund and have gotten literally no reply from any inquiry.Review fromSandra B
Date: 04/06/2024
1 starSandra B
Date: 04/06/2024
They are the most rude people I have ever dealt with from the ****************** I did contact the main office in Indianapolis, but they have not responded to me. Their in person interactions with me and their voicemails have been very unprofessional. Their customer service is unacceptable. Do not try to make a change to your coverage. ********** office is unable to understand what you are asking.Indiana Farm Bureau Insurance Company
Date: 04/08/2024
Hi Sandra. I appreciate you bringing this to our attention. As a company, we pride ourselves on our customer service so I’m very disappointed to learn about this situation and am sorry you had this experience. I will let our management team so that we can address the issue. We are always striving to improve so thank you for taking the time to point this out. Amy in Public RelationsReview fromJon H
Date: 04/05/2024
1 starJon H
Date: 04/05/2024
Run from this place they fight with you about coverage low ball you on Claims even full coverage claims then jack up rates for all the c*** they put you through.Indiana Farm Bureau Insurance Company
Date: 04/08/2024
Hi Jon – I’m sorry that this was your experience. I will look into it and let our claims management know, as well. Thank you for letting us know. Amy in Public RelationsReview fromMichelle G
Date: 02/07/2024
1 starMichelle G
Date: 02/07/2024
We have had them for a looong time. Approx. 8 years. We have full coverage auto insurance and an ************* insurance from them. Had to file a claim for our roof damage and they quickly denied the claim. They don't mind taking our money for years, but we're on our own with the roof repair. We got it. Shopping for a new home and auto insurance now.Indiana Farm Bureau Insurance Company
Date: 02/14/2024
Hi, ********. I am very sorry to hear this. I will take this to the claims manager and see if I can find out anything that *** clarify what happened. I appreciate you letting us know. *** in Public Relations
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