Reviews
This profile includes reviews for Indiana Farm Bureau Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKatelyne S
Date: 07/14/2023
3 starsKatelyne S
Date: 07/14/2023
Slightly disappointed in the company. I planned on never having to make a claim but I had to after the last storm we had. It caused damages to the roof, gutters, downspouts, my exterior light ************ backporch railing as well as completely flooded out my basement. I also have a multiple large tree limps from my neighbors home two doors down at my house as well as parts of my tree. I am fully aware my deductible is 2500$ which is not the issue, the issue was when the claims guy came by and gave me his expected cost of repairs, it was a total of 3300$. My gutters alone need completely replaced, I have super long gutters (150 ft a piece) and every company I've gone through has told me it's going to cost me 3000$ alone for the gutters and downspouts. I am coming out of pocket way above 2500$ and the almost 800$ they're trying to send me isn't nothing compared to the damages that needs fixed. I am not sure I'm even going to be able to fix the other damages the storm has caused. I just find it ridiculous that I'm going to have to apply for loans after loans to try to get the rest of the money to fix these damages when I thought that's what my homeowners insurance was for.
Indiana Farm Bureau Insurance Company
Date: 07/20/2023
Hi ******** - I am very sorry this is your experience. Our top priority is helping our clients recover after the unexpected. I will personally contact claims management to see what I can learn. Thank you for bringing this to our attention. *** in Public RelationsReview fromMike F
Date: 06/23/2023
1 starMike F
Date: 06/23/2023
Very shady! I deal with property Claims on regular basis. This particular claims rep who work for the company deals with the property damages property damages. Hes only on his second year with the company . Recently I have came across several claims where he depreciates a 20 year roof as a four or five year old roof so theyre able to keep the depreciation from the policyholder. Those who are with this company. If you make a claim, please please look out for these dishonest. It has been brought to the attention of who he says is his boss, and his response was oh well. If you have coverage with this company, please just be aware look out for these types of things and contact an attorney or investigator and turn it in to the department of insurance. Its the only way to avoid insurance fraud from happening from the insurance company themselves.Indiana Farm Bureau Insurance Company
Date: 06/26/2023
Hi ****. First, thank you for bringing this to our attention. Second, that is certainly not how we want to do business or respond to an allegation. Would you please email me the details and I will personally look into it? *** in public relations: ************************************************* Thank you, ****.Review fromEvan H
Date: 05/01/2023
1 starEvan H
Date: 05/01/2023
Horrible company to deal with. Applied for insurance through them January 1st and STILL no insurance on May 1st. I have had my daughters medical records faxed and mailed 6 times and each time they say they have everything they need and each time 2 weeks later they are missing something. I have been told underwriting doesn't even have phones, what a joke. This company has MANY 1 star reviews for a very good reason. If you can avoid them, trust me you'll want to! If you can not avoid them then good luck dealing with this highly unorganized scam of a company.Indiana Farm Bureau Insurance Company
Date: 05/03/2023
HI **** - I'm sorry you are unhappy with your experience. Is there anything I can do to help? *********** Public Relations Specialist.Review fromEvelyn B
Date: 03/30/2023
1 starEvelyn B
Date: 03/30/2023
We had four homes damaged in hail and wind storms with two months .Each house was a nightmare to get adjusted . My residence was hail damaged , houses up an down our street got their roofs replaced. IFB said ours was damagyby foot traffic. My husband an I are in our late 70s yep thats what we do for fun is run around on the roof!!!!! We even had weather reports an radar maps placing our home smack dab in the middle! Our claim was denied!!!!! YOU BETTER PASS THIS INSURANCE UP AND KEEP KNOCKING ON WOOD!!!!Plus they are way more expensive than any other COMPANY!!!!!!!Indiana Farm Bureau Insurance Company
Date: 03/31/2023
Hi *****************. I'm very sorry this was your experience, and I will alert the claims management team. I appreciate you letting us know; we can't improve without feedback like yours. Thank you for taking the time to let us know. *** in Public RelationsReview fromJennifer L
Date: 03/30/2023
1 starJennifer L
Date: 03/30/2023
Our agent left, kinda curious as to why, after that our stuff was a complete mess, constantly messing up our policy, too many people, couldnt even give us another agent to make sure only one person was dealing with our policy! Poor communication, got new insurance immediately after months of disturbing customer service- when customers call in every month to pay the bill person is telling them how much they owe just to have them completely s**** it all up!Indiana Farm Bureau Insurance Company
Date: 03/31/2023
Hello ********************. Thank you for taking the time to let us know about this. I'm sorry we've lost you as a client, but I know how frustrating it can be when your agent leaves. However, that should not have affected the service of your accounts; I apologize for that. I will let our customer experience team know about this issue so that we can hopefully prevent it from happening again. We appreciate your past business and are sorry to see you go. *** in Public RelationsReview fromMr L
Date: 01/05/2023
1 starMr L
Date: 01/05/2023
So far, a great company as long as they are trying to sell you insurance or life insurance BUT this is the worst company if you ever need them. We had a fire in a commercial building where 6 tenants are essentially homeless and 2 businesses are out of business and in 30 days, NOTHING has happened, no payments disbursed, no help paying for cleanup, no help getting power turned back on, no dumpster expense has been recouped, they haven't contacted me once unless I call or email them first. It's been a month and *********************, the Insurance adjuster, can only tell me to be patient and wait on the third party adjuster's report. These are facts, no opinions have been stated.Indiana Farm Bureau Insurance Company
Date: 01/06/2023
I am so sorry this is your experience. I appreciate you bringing it to our attention. We pride ourselves on our customer service and this situation does not sound like how we normally handle claims. I have already forwarded your comment to the claims manager for her to personally review. We will reach out to you directly. We always strive to do better so thank you for letting us know.Review fromLisa J.
Date: 12/10/2022
1 star*******, IN number for agent calls ME. 12/09/22 11:07 am. My agent cant take my payment? (YOU call ME for payment, you cant take it.?)Several minutes later, ****** in ***********. Again, YOU GUYS called ME. Im working. After 2 botched attempts, ****** says to me, its not working. Making your card has a limitHand to God.I cried, freaked out. **** up, called my bank, CLOCKED OUT, finally, and my agent texts me a LIE: ****** told you the machines were down.****** LIED. Listen to the phone call!! *** CALLED ME 2 WEEKS BEFORE CHRISTMAS AND TOLD ME I WAS POOR. ****** was dreadful. I didnt demand she be fired, but what kind of reaction is this? Im having this written on my tombstone. My agent broke my heart yesterday, & she is complicit to evil ******* dismissive ways. After my payment, we are DONE FOREVERReview fromBrian F
Date: 12/02/2022
1 starBrian F
Date: 12/02/2022
This company is a complete nightmare from start to finish of a claim, the only thing they are concerned with is taking advantage of the consumer. I had a tree fall on my car, **** of damage on a car valued at 10k and insisted on fixing it, the problem is they did not repair everything and the car is making a horrible noise, he told me essentially take it or leave it, **** is his name from the adjuster team. Again Id pay an extra 100 a month not to be with a company this poorly tiny.Indiana Farm Bureau Insurance Company
Date: 12/05/2022
Hi! I am very sorry to hear you had this experience. I did receive your ******** message, as well. I was able to locate your claim in our system and have sent your concern to our claims management team. Thank you for taking the time to let us know about this situation. *** in Public Relations
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.