Reviews
This profile includes reviews for Indiana Farm Bureau Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromCharles W
Date: 01/17/2024
1 starFound out I did not agree to this that two of my policies renew in six months, the other two yearly, I have never been aware or made anyone aware to me of the two within six months why would a person do that? Ive only had two insurance companies in my life that I insured my vehicles with it goes clear back to my father and mother and I am 70 my whole family belongs, now Im finding out that Im not getting the information that I thought was correct when calling the agent they transfer saying he is with someone waited two hours no call from his office or him only to call back and ask why this is happening to be told. Ill have to do some research on this . It may take me a while I said ** leaving for work. When will you call? Well I dont know its gonna take me a while to do research. Is there a corporate number for me to call? I asked no they wont know anything. Its a call center so I say goodbye , the person that I spoke with didnt even say goodbye didnt verify my number or who they were even talking to so disappointed when I was with ALLSTATE nobody treated us like that but the whole family switched to Farm Bureau. The first agent was there for years and years never had a problem now this is whats going on. My agent isnt available hes traveling he didnt contact his office and say hey by the way you need to contact this customer heck no he didnt. Im going to do something about this. They should not be doing this, but I wanted others to know.Review fromSHARON C
Date: 12/05/2023
1 starSHARON C
Date: 12/05/2023
Someone hit my car from behind , cut and dry police report , the agent has been unwilling to help at all im going on day 4 with no car this is a nightmare
Indiana Farm Bureau Insurance Company
Date: 01/03/2024
Hi ****** - I am very sorry you are having this issue. I will reach out to claims management and will see what I can find out. Thank you for alerting us to this. *** in Public RelationsReview fromMichael C
Date: 10/20/2023
1 starMichael C
Date: 10/20/2023
I pay my bill every month on the due date electronically through my credit union account. It has always posted the next day for years. Suddenly the past 2 months they have not been posting my payment until 3-4 days later causing a late payment fee. This is an unacceptable practice!Indiana Farm Bureau Insurance Company
Date: 10/30/2023
Hi ******* - You are correct, this does not sound right. I will do some research to see if I can identify what is going on. Thank you for pointing this out so we can work toward a solution. *** in Public RelationsReview fromBob B
Date: 10/11/2023
1 starBob B
Date: 10/11/2023
Im the father of a son whose car was deemed totaled by Farm Bureau adjusters. The driver (insured by Farm Bureau) was 100% at fault. Its been 7+ weeks and the claim hasnt been fully paid. ****** has made promise after promise of completing the payment of the claim without any action. Very disappointed in the service from them.Indiana Farm Bureau Insurance Company
Date: 10/12/2023
Hi **************,We pride ourselves on our customer service, so I am very sorry to hear that we've disappointed you. I will look into this personally and see what I can find out. I do appreciate you bringing it to our attention. We cannot improve if we don't know where we missed the ***** so thank you for letting us know. Edit: Your son should have
received a text message earlier today and will receive a call from the
adjuster, Graci, directly. *** in Public RelationsReview fromDAN H
Date: 10/09/2023
5 starsDAN H
Date: 10/09/2023
I have had *********************** as my primary agent and he is excellent .Claims agent ************************* was so helpful about my claim and explained everything in ******** terms. A+++. Great group of people. Recommend to anyone...Indiana Farm Bureau Insurance Company
Date: 10/11/2023
Hi *** - Thank you for the nice review. We pride ourselves on our customer service and I'm so glad your claim handling went well. I will make sure **** and ***** see your kind words. *** in Public RelationsReview fromSam P
Date: 08/31/2023
1 starSam P
Date: 08/31/2023
Would give negative stars if I could. Not sure if it was due to agent error or IFB themselves but they are just scammers looking to charge you every month even when they say they will only charge you once a year. DO NOT. I repeat DO NOT GO THROUGH INDIANA FARM BUREAU UNLESS YOU WANT TO LOSE ALL YOUR MONEY TO THIS GREEDY PLACEIndiana Farm Bureau Insurance Company
Date: 09/01/2023
Hi ***. I'm sorry you are having this problem. It sounds like a simple billing issue, though. Have you tried to get it fixed? I will look into and see what I can find out.. Thank you for letting us know! *** in Public RelationsReview fromLeanne M
Date: 08/24/2023
1 starLeanne M
Date: 08/24/2023
Seems the going this with this company is bad customer service. My car was deemed total on 6/24/23. The first agent to call be had terrible phone manners her name was ******. She was more worried about her storm claims she had going on then my accident. Got a new agent things seemed ok. Until they issued the pay of check to the WRONG company!!! Its now been three weeks since this happened. They are waiting for the check to come back from that wrong company to issue it to the right company. LOL I cant even make this up. Agents never call me back until I call the main desk and throw a fit. I was behind two car payments and late fees because of this I just sent ahead and paid for it a car I cant even drive!Indiana Farm Bureau Insurance Company
Date: 08/28/2023
Hi ****** - I am very sorry that you are having this issue. I will alert the ***************** team. Thank you for bringing this to our attention. *** in Public RelationsReview fromJose M
Date: 08/16/2023
1 starJose M
Date: 08/16/2023
Horrible customer service!I went to the office to get business insurance, the agent collected information.He said give me a couple days i will call you with a quote He never did But thanks to him I'm not stock whith this company I should look at the reviews before i step inside their officeIndiana Farm Bureau Insurance Company
Date: 08/28/2023
HI **** - I am sorry no one got back to you. We pride ourselves on customer service and this is not our normal behavior. I do appreciate you bringing it to our attention. We are always improving and need to know what issues our customers are facing. I will look into this. *** in Public RelationsReview fromDeborah W
Date: 07/29/2023
1 starDeborah W
Date: 07/29/2023
For YEARS I will have to pay for a gap in insurance solely because their office woman messed up my payments and I was never alerted. I tried to get help with the issue to backdate the coverage, but all I received was people trying to poke holes in what happened. I went into the office and paid my monthly premium. The office woman applied the payment as only a partial payment to my 6 month total premium instead of the monthly payment, so my coverage expired. It never showed ANY issues online until after the coverage canceled. I still make payments on my car also, so I'm having to deal with my bank as well as an increased premium because of their carelessness. They shouldn't even be in business. I paid for coverage and didn't receive it. Now I will be paying for my mistake in insurances companies for YEARS.Indiana Farm Bureau Insurance Company
Date: 08/28/2023
Hi ******* -
I am very sorry you are facing this issue. I have alerted the customer support manager and she will be looking into this. Thank you for letting us know. *** in Public RelationsReview fromDenise V
Date: 07/15/2023
1 starDenise V
Date: 07/15/2023
I was never happy with Indiana Farm Bureau. They deny your claims or give you little to nothing. Our neighborhood had a horrible disaster. Everyone on our block got assistance from their insurance company with the damage to their roof. Our claim was denied. The guy didn't go up on our roof to inspect the damage. What's with the yearly $32.50? I am so happy to leave them after many years of being dissatisfied. I couldn't take it anymore. They will take your money. They do not have their customers' best interest at heart.Indiana Farm Bureau Insurance Company
Date: 07/20/2023
HI ****** - I am very sorry this was your experience with our company. We pride ourselves on our customer service and it is disappointing to hear that did not receive this. I appreciate you letting us know; we can't improve without this type of feedback. We are sorry to see you go, but appreciate you giving us a chance to serve your insurance needs. *** in Public Relations
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