Reviews

Review Details

• Review fromJoe P

  Date: 08/21/2024

  1 star
  If you're thinking about starting a retirement account with One **********************, don't. Even though it's your money, they won't let you access it unless you leave your employer, and according to the reviews and complaints I've seen so far, getting your money after leaving your employer might even be a difficult process

• Review fromArnissa B

  Date: 07/25/2024

  1 star
  I started my process on July *************************************************************** 7 to 10 business days. I also filled out a form for a rollover. I got an email on a Saturday stating they needed clarification on my partial distribution. I had to wait until Monday to call to clarify my information. Wednesday, I received another email at midnight stating "Follow Up" and they didn't receive some information. I called and was on the phone with someone for almost 30 minutes stating that I clarified my information. I was transferred to a supervisor who said she was sending the information right over to processing and they should process everything, the partial distribution should be done that evening and the funds should be in my account the next day. I called today to follow up and spoke to the same supervisor who told me that processing should have it. I said I would like to speak to someone there. She said there is no number for them and the only way she can reach them is via email. I said I would like a call back regarding this because this is taking too long and I keep getting that processing my not have gotten it. It's clear from the reviews here and on other sites that they are garbage.

• Review fromMonica B

  Date: 06/18/2024

  1 star
  Horrible company. Ignorant and unhelpful representatives. Transferred my money to incorrect bank (creating an account without my consent. Now I'm chasing down my own money.

• Review fromDominique R

  Date: 05/02/2024

  1 star
  My employer selected this company, which turned out to be fraudulent, for both short-term and long-term disability coverage. Despite deducting over $22.00 from each pay period for my coverage, they denied my claim when I needed it due to a pre-existing condition from two years prior. After paying into the service for a year, they only provided $96.00 a week out of the promised $500 weekly coverage, which is insufficient to live on, especially in this economy. In my experience, OneAmerica should face one of the largest class-action lawsuits for their deceptive practices. They're taking advantage of us, and it seems like nobody is taking action.

• Review fromGwendolyn B

  Date: 03/28/2024

  1 star
  I gave this company one star but would have liked to have no stars. They are incompetent and can't handle simple transactions like sending my funds via rollover to a traditional *** account since I'm no longer employed with the company that has the retirement account with One **********************. I sent the paperwork and kept checking to find out if the funds were received and they were not. After a month I called One America and they had really screwed it up. I asked them to just send the funds to me but they didn't; they sent a check to the company and I was relieved. Until I saw the message indicating that they were returning the check and charging me a $25 fee (returned check fee). When I spoke with them they were not sympathetic but said they would send it again because the check they sent them had been voided. What is wrong with these people; who sends a voided check? I hope that the company really receives my funds this time (fingers and toes crossed). This company is absolutely INCOMPETENT! Beware making any investments with them.

• Review fromMDouglas M

  Date: 03/01/2024

  1 star
  I am writing to express my extreme dissatisfaction with the service provided by One America in relation to my ******************** policy. My experience has been nothing short of a nightmare, and I feel compelled to share my story to prevent others from falling victim to similar circumstances.I initially invested in this policy under the impression that it operated like a regular bank account, with the promise of substantial interest gains and the flexibility to withdraw funds without penalty. However, it quickly became evident that this was not the case. Since submitting my case on February 8, 2024, I have been met with nothing but delays and empty promises. Despite being assured that my issue would be resolved within 10 business days, it is now March 1, 2024, and I am still fighting for the return of my hard-earned money.Over the course of less than a year, I have contributed over $17,000 to this policy, only to be offered a paltry sum of around $15,000 as cash value. The remaining amount is set to be pocketed by One America, leaving me feeling cheated and betrayed.Adding insult to injury, my agent, who initially enrolled me in this policy, has been virtually impossible to reach. It seems that whenever I attempt to contact her, she is conveniently "out of the country" or otherwise unavailable.This entire experience has left me feeling deceived and taken advantage of. The lack of transparency regarding how the policy works, coupled with the unprofessionalism and incompetence displayed by both the company and my agent, is simply unacceptable.In conclusion, I strongly advise against entrusting One America with your hard-earned money. Their deceptive practices and lack of accountability have cost me thousands of dollars and countless hours of frustration. I urge the Better Business Bureau to thoroughly investigate this matter and take appropriate action to hold One America accountable for their actions.

• Review fromELIZABETH J

  Date: 02/23/2024

  1 star
  K.. the reprehensive tried to verify in and asked my end date along with other questions. Failed me and i had to call back as i already waited ****************************************************************** that K.. didn't even have my end of employment date she didn't want to assist. I still hours later am trying to get in as i closed my account and the deposit is short. trying to find out what happened and so painful with this chapter!

• Review frommatt k

  Date: 02/19/2024

  1 star
  I have a problem transfering the account, i got a guy named ***, case #*******.. This guy split hairs on the verification process, i know the info was right. He wouldn't tell me if something was incomplete, i know he was being difficult

• Review fromRandy C

  Date: 01/17/2024

  1 star
  Just curious, how can a company have an A+ rating with the BBB, but only have a one star rating with customers ?

• Review fromAngela S

  Date: 10/30/2023

  1 star
  Basically past one star reviews are ALL accurate and to make a long stot short, going on 3 weeks to withdraw funds from MY portion that I paid into and had to call twice about a paper supposedly sent to me to fill out in order to receive funds How hard is it to fax the paper or email the paper form to my HR representative instead of sending it through snail mail?! We live in a digital world where everything is done electronically so no reason a person has to wait for a paper to arrive which probably was never sent to begin with. I expect to see results or legal action will be taken against this fraudulent company.