We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Equipment

Rehab Medical, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rehab Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rehab Medical, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.54

    Average of 37 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Barbara N

      Date: 06/25/2025

      It's turned into a scam .. making you pay to have it picked up to deliver. I was told go ahead and post a review. Taking mo ey away from disabled on fixed incomes. ************ . They got me. It sits on one's desk for 6 days now 2nd time because it won't work. But. Never was able to use it and still have to pay.i guess I sit another 2 yrs in bed, hi bed sores I know you'll visit.

    • Ahmed A

      Date: 05/30/2025

      Ahmed A

      Date: 05/30/2025

      Hi I am disabled user manual wheelchair for 20 years first time I use this company rehab medical they are interested people dont do the job close the keys without fixing a chair I mean its unbelievable Ive been my champion broke down for three months hes got up only three wheels left supposed to be four ***** got arrested and came out and Wheelchair is not older than six months old brand new chair from rehab medical and is quickie wheelchair and its not cheap these people having the issue talking over the phone with attitude problem and my chair is still havent fixed after talking to them over and over again insurance being approved for the parts and they still taking their tires do not trust these people at all whatever theyre telling you in their website theyre lying to you thank you very much

      Rehab Medical, Inc.

      Date: 06/03/2025

      Thanks for your feedback. We do apologize for your experience. At Rehab Medical we strive to resolve all customer complaints in a timely manner. Our customer experience specialist has left you a voicemail. Please contact us at your earliest convenience to have your issues resolved. Thanks. 

    • Noel W

      Date: 05/28/2025

      Noel W

      Date: 05/28/2025

      I ordered a power wheelchair, which was my only wheelchair and they seemed to have trouble getting their staff organized to come out and give me the details. I ordered my Wheelchair, and it was delivered after about three weeks. After I got the wheelchair, it began shutting down in the middle of the sidewalk. It wouldnt go forward or back. I called them for help and over the next eight months, yes, thats eight months. My 83 year old father had to push me home more than once. I waited for my wheelchair to be fixed. I called corporate. I called my local Rehab Medical And I called and called and it still seemed like no one cared that I had no Wheelchair. My dad went and bought me a scooter to get around while we were waiting for this $20,000 wheelchair to be fixed. Probably the worst run company I have ever dealt with.

      Rehab Medical, Inc.

      Date: 05/30/2025

      Thanks for your feedback. We do apologize for your experience. Our Goal is to create positive customer experiences for all of our customers. Our customer experience specialist has left you a voicemail to resolve all issues in a timely manner. Please call us back to get your issues resolved to your satisfaction. Thanks.

    • John D

      Date: 03/11/2025

      There does not to be any sense of urgency in getting the wheelchairs they sell repaired. They cannot order correct parts on the first try. When I get the parts, they cannot install them because they do not have the needed ********'s funny that their website has these happy people saying how great rehab medical is, yet there is no place on their website for feedback. This raises the question in my mind: Where do these people come from? Are they actual customers or hired actors?I got the avid velocity wheelchair, which isn't the best. Rehab Medical also sells the Pride Mobility Jazzy wheelchair, which, I hear, is backed by a more reliable manufacturer.I would say customer service is poor, but so far, I haven't even received action just lip service. They talk a good game, anyway.. If you do business with them get the Jazzy not the Avid. The Avid is junk.

    • Mary W

      Date: 02/28/2025

      Chazmond and ***** were wonderful. Such fine gentlemen keep up the outstanding work fellas

    • Darryl T

      Date: 02/25/2025

      Darryl T

      Date: 02/25/2025

      Rehab directors thank you all for providing top of the line equipments Chazmond ***** thank you for being a hard working young man and I want the world to know Chazmond is one of the best representatives technician I ever worked with he was dress for success he was nice of manners please acknowledge him for the awesome not wow experience he presented! He should be the face go rehab

      Rehab Medical, Inc.

      Date: 02/27/2025

       Thanks for your review and your feedback. We are happy to know that you have received a positive customer experience which is our Goal. Your business is greatly valued. Thanks. 

    • Edna D

      Date: 02/25/2025

      Edna D

      Date: 02/25/2025

      They told me they could get me a wheelchair. My doctor provided all the necessary documents now they tell me I need a PT. They shouldve told me that to begin with. Still no chair. This is the worst company *** ever seen.

      Rehab Medical, Inc.

      Date: 02/27/2025

      Thanks for your feedback. I do apologize for the lack of communication. Per our conversation today you have been updated on the sales process by myself and Sales. Sales will keep you updated going forward.  If you have any other issues or questions please contact us. Thanks. 

      Edna D

      Date: 03/03/2025

      Problem solved

    • Cheryl C

      Date: 01/08/2025

      Worst customer service ever. Have been waiting for 2 months to get my son's wheelchair repaired they sent the part but have set up 3 appointments and not only did not show up but only found out I fell out of the que or they were not coming to **** today because I called them. When I called the day before they were coming but nope said they were not coming to **** today and set up another appointment for later in the week.

    • Scott Y

      Date: 10/02/2024

      I agree 100% with what **** T said!!! Worst customer service I have ever dealt with. Spent thousands of dollars on a new chair and it quit working in less than 3 months. Their service department is horrible. Both times they worked on it quit again within an hour. Do not buy anything from this company.

    • Chad T

      Date: 09/06/2024

      Chad T

      Date: 09/06/2024

      Rehab Medical is one of the slowest companies in existence. We bought our chair from three 6 months ago and my family and are still suffering at the hands of their toxic incompetent. Can they even catch up?

      Rehab Medical, Inc.

      Date: 09/12/2024

      Thanks for your feedback. We do apologize for the customer experience received. At ********************** we strive to create positive customer experiences. Please contact our service center for assistance, ************. Thanks. 

    Rehab Medical, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.