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Business Profile

Optometrist

Dr. Tavel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Dr. Tavel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dr. Tavel has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dr. Tavel

      2839 Lafayette Road Indianapolis, IN 46222

    • Dr. Tavel

      3636 S East Street Indianapolis, IN 46227

    • Dr. Tavel

      8139 Pendleton Pike Indianapolis, IN 46226

    • Dr. Tavel

      3536 W 86th Street Indianapolis, IN 46268

    • Dr. Tavel

      4523 E Main Street Richmond, IN 47374

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First they didn't tell me there was no doctor on site and they gave her wring rx ,even after she told them she could not see, and she couldn't drive . Then the receptionist ******** be little my minor daughter 17 who check In about money. ******** was very Rude and made my daughter feel bad (Without me. I called earlier and they okayed it,even took her ID at check in. )

      Business Response

      Date: 02/13/2023

      The patient has been refunded in full for the services.  There seemed to be a lot of miscommunications between the staff, the patient, and the patients mother. 

    • Initial Complaint

      Date:10/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to get my eyes checked here and the place has horrible customer service they continued to ignore me as I sat for 1.5 hours calling everyone but me said they made a mistake! I am disabled on a feeding tube I scheduled my appointment around my feedings and still sat another 1.5 hours being a total of 3 needing to get home to my jtube feeding this place has no care or consideration for the customers!!!!

      Business Response

      Date: 10/28/2022

      Is this any other information you have on ************************* to help us locate her in our system?  DOB, Phone Number, which location did she visit?  This will help us figure out what went wrong.  Thank you

      Customer Answer

      Date: 10/28/2022

      ******************************* ******************************************************************************

      Business Response

      Date: 11/01/2022

      Sent patient information to Supervisor, will let you know a response.

      Business Response

      Date: 11/07/2022

      The regional supervisor called and talked to the patient and ************ (Optometrist) has put through her old brand she is wanting Avaria Vitality Toric 6 pack. She has access to her RX through her patient portal and she is wanting to keep the Ultra contacts she has ordered with us in process.  At this time everything should be good with the patient.

    Dr. Tavel is NOT a BBB Accredited Business.

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