Complaints

This profile includes complaints for Simon Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Simon Property Group

  225 W Washington Street Indianapolis, IN 46204-3435

• 

  Simon Property Group

  5000 Katy Mills Circle Katy, TX 77494

• 

  Simon Property Group

  2020 S Expressway 83 Harlingen, TX 78552

• 

  Northgate Mall

  401 NE Northgate Way # 555 Seattle, WA 98125-6036

• 

  Simon Property Group

  1000 Ross Park Mall Dr Pittsburgh, PA 15237-3875

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3rd, my vehicles tire was damaged in the *************** parking lot due to glass debris left on the ground. As the property owner, Simon Property Group has a clear duty to maintain a safe parking environment, yet they completely failed to do so.For over a month, I communicated with their Director of Security, ******* *****, only to be met with arrogance and laziness. Despite providing undeniable evidenceincluding photos of the debris, my damaged tire, and a roadside assistance call recordthey outright denied my claim with an absolutely absurd excuse: because they have a cleaning service, the presence of glass in the parking lot is not their responsibility.This reasoning is completely unreasonable. The fact that they hire cleaning services only reinforces their duty to maintain a safe environmentit does not absolve them of responsibility when they fail to do so. Instead of addressing the issue, they refused to continue communication, forcing me to take legal action to protect my rights.Burlington Mall's handling of this matter reflects a complete disregard for visitor safety and accountability. If this is how they operate, I strongly urge others to be cautious when visiting.Would not recommend unless they take real action to improve safety and customer care.

  Customer Answer

  Date: 03/06/2025

  I didn't filed a case with the courts.
  
  

  Business Response

  Date: 03/07/2025

  Good morning,

  This claim was investigated shortly after it was reported. Out investigation showed that there was no negligence on the part of *************** or Simon Property Group so the claim was denied 

  Thanks,

  Simon Property Group 

   

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a gift card in which Simons gift card department has confirmed by two employees (******* and *******) that there is a $35 balance on the card. I was told to register the card which I have tried several times, then I was told I had to go back to Simon Mall for them to "activate" the card.

  Business Response

  Date: 12/31/2024

  Good morning,

  Thank you for reaching out to Simon Property Group. Can you please provide me with a photo of both the back and front of the gift card so that we may investigate. Thanks,

  Simon Property Group

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $500 gift card "GIFTED" to me. The last $56+$15 balance (unclear) locked, declined from use by Their fake security team. Shouldn't I be detecting the fraud or a fraudulant transaction? They want me to send in 3 documents: Picture of my Drivers license, proof of address, and a picture of the receipt showing purchase of $500 gift card. I can not do this because embarrassingly enough Im homeless, carry a passport which can't be denied as a form of Identification because it's federally issued. The gift card was a gift through a fundraiser. The card shouldn't be locked in the first place theres no one other than me using using this gift card. It's hard to even find a merchant who will accept so I'm sure scammers don't have high priority for hacking such a card especially when it's 4/5ths used. This company hung up on me 4 times while transferring me to a supervisor and being placed on hold for 40 minutes at a time. It's like they want to drive you mad and when the supervisor answers they ask," how many I help you" and I'm left to explain everything from the beginning. They were just playing games with me and have no accountability. It doesn't mention in the card terms that you must show proof of residency when you purchase the card or must have an ID. They shouldn't be allowed to stop the use of the card thats paid for. This is not a credit card nor is it even slightly possible to get cash or buy crypto or anyway to get cash for it's value. No one's trying to compromise my card for Thier benefit other than thid gift card customer service company contracted with ********************** ****************** Smoke & mirrors, fraud and someone needs to do something about it. They may want all my information so they can steal my identity. I don't feel safe sending a company with such tactics my information.

  Business Response

  Date: 12/27/2024

  Good afternoon,

  So that we can properly investigate and respond, can you please provide me with a photograph of the back and front of the gift card? Thanks,

   

  Simon Property Group

   

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell in *****************. I was injured. Since the moment i was picked up off there floor. I been treated like i caused the problem. I was told that the ********* has illegal people working there. A mall employee stated that the spill was there 100 minutes the worker from the coffee shop where the sill occurred was glued to her phone the whole time i was on the floor. This company has made a mockery of my injury and they have passed the responsibility of my injury around like a hot potatoe. I would like for them to pay my medical bills I got from this injury.

• Initial Complaint

  Date:11/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** Knit Combo Wool-Blend Jacket on November 1. Received it November 6 - returned November 6 back to ShopSimon - they received my order on November 12 and have not received my refund. I've contacted them, but all I get is a generated email stating my issue is solved. I tried emailing again and now they say they can't find my order number.Please help me get my refund.

  Customer Answer

  Date: 11/20/2024

  The company finally sent an email late last night stating a refund will be sent within 2-3 days.  If not received by that time I will contact you again.

   

  Customer Answer

  Date: 11/21/2024

  I have received my refund - thank you for your help

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mailed a flyer from Opry Mills Mall indicating I could bring the flyer to the mall and collect both a $25 **************** gift card and a $25 restaurant gift card (e g., it listed Cheesecake Factory and PF Changs). I went to the mall on Oct 26 (not easy for me, relying on public transportation that took three hours) and was told they would not give me the gift certificates. No reason was given. I believe this was a scam to bring many people to the mall but only provide a small number (or possibly no) actual gift cards. I am respectfully requesting your help in contacting this business to provide me what they indicated on the flyer they mailed me. Thank you

  Business Response

  Date: 10/30/2024

  We are in receipt of this complaint and sent an email response directly to the customer.  A copy of which is attached.  Thank you.

  Customer Answer

  Date: 10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I went to the Mall immediately after receiving the flyer.  I relied on the solicitation and am requesting the two gift cards indicated on the flyer.  Once these are received, I will happily drop my complaint.  Thank you.
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ********************* (a Simon Property) in **********, ** , on August *******. Within minutes of walking into the mall, I was approached by a man who was selling hair irons out of a kiosk called Royale USA. This man was very forceful about the benefits of their hair iron. I hate confrontation so I allowed him to continue to talk to me. He then asked if he could demonstrate by curling my hair. I allowed him and he assured me that despite the Florida humidity that my curls would last. This was absolutely NOT true which i learned once I left the mall. I purchased the hair iron for $340.00 because I believed what his person told me. He then said he wanted to thank me by giving me free skincare products and walked me to "a partner business" at the Predire Paris kiosk where I spent the next hour being seriously pressured to purchase skin care items and a device that were so outrageously expensive, the saleswoman said she was "going to do something crazy but don't tell anyone" and said she would sell me everything for $1500. Once again, I don't do well in these situations. I made it clear that I only had $1476.60 left in my bank account. She then took my card, charged it for $1476.60 and told me I could come back and pay the difference. I immediately left the mall feeling so bamboozled and without a cent in my bank account. I contacted both businesses upon coming home and was told NO REFUNDS. The worst part is that when I looked up these businesses online (********** and Predire Paris) and saw they were a scam and that people all over were in positions similar to mine. The products have bad reviews and can be purchased for a third of the price of what I was pressured into buying them for. I'd like to know how a business like this be on Simon's property? How is any of this ethical? I contacted Simon Property Group to ask for assistance in obtaining a refund on 8/27/24 but have yet to hear a response. I do not want these products. I just want my money back.

  Business Response

  Date: 09/03/2024

  Good afternoon,

  Thank you for reaching out to us regarding your concern. So that we may better assist you and conduct an investigation, can you please provide us with copies of your receipts? Thanks,

  Simon Property Group.
  

   

  Customer Answer

  Date: 09/04/2024

  Hello, 

  I was only given a receipt from the first purchase, at **********. The woman at ************* did not provide a receipt as she stated she would need me to return a few days later to pay the difference and the tax. She wanted to charge me $1500.00 but there was only $1476.60 in my account so that is what she charged me. I did not return back to pay the difference because I do not want any of these products, I never did and her pushiness and insistence made me so uncomfortable that I dread having to go back to that mall. She did take my number and email and said she would call me to come in and make the final payment but I never did hear from her. 

  I have attached everything they provided to me. The lady from Predire Paris told me she also owned a company that installed sliding doors so she included that business card as well.

  Thank you.

  Customer Answer

  Date: 09/04/2024

  Hello, 

  I was only given a receipt from the first purchase, at **********. The woman at ************* did not provide a receipt as she stated she would need me to return a few days later to pay the difference and the tax. She wanted to charge me $1500.00 but there was only $1476.60 in my account so that is what she charged me. I did not return back to pay the difference because I do not want any of these products, I never did and her pushiness and insistence made me so uncomfortable that I dread having to go back to that mall. She did take my number and email and said she would call me to come in and make the final payment but I never did hear from her. 

  I have attached everything they provided to me. The lady from Predire Paris told me she also owned a company that installed sliding doors so she included that business card as well.

  Thank you.

  Customer Answer

  Date: 09/04/2024

  Hello, 

  I was only given a receipt from the first purchase, at **********. The woman at ************* did not provide a receipt as she stated she would need me to return a few days later to pay the difference and the tax. She wanted to charge me $1500.00 but there was only $1476.60 in my account so that is what she charged me. I did not return back to pay the difference because I do not want any of these products, I never did and her pushiness and insistence made me so uncomfortable that I dread having to go back to that mall. She did take my number and email and said she would call me to come in and make the final payment but I never did hear from her. 

  I have attached everything they provided to me. The lady from Predire Paris told me she also owned a company that installed sliding doors so she included that business card as well.

  Thank you.

  Business Response

  Date: 09/09/2024

  Good afternoon,

  I understand that the owner of the franchised store reached out to you on September 6, 2024, to coordinate the processing of a refund. Therefore, I believe that your concerns have been addressed and resolved. 

  Thank you for bringing this to our attention. 

  Simon Property Group

   

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Despite what the business may have reported to you, I have no record of any missed calls, voicemails, emails, texts or anything suggesting that they made any attempt to contact me.

   
  
  Regards,
  
  ******* ******

  
  

  Business Response

  Date: 09/10/2024

  Good afternoon,

  Royal and Predire Paris are tenants at *********** at **********. They are best suited to address concerns regarding your purchase including your request for a refund. However, in an effort to facilitate that communication, we reached out to ****; who is the ** of Brand Sales for these tenants and ****** ******; who is the owner.

  We understand that **** from Infinity Gold (the owner of store) spoke with you on September 6, 2024. Prior to that, he had emailed you ********************************* to arrange a time to discuss with you the concerns. 
  

  To the extent that **** did not address your concerns, I recommend that you reach out to Mr. ****** to discuss. Please let us know if we can be of any further assistance. 

  ****** ****** - Brand Owner
  *********************************************
  Royale & Predire *****
  *******************************************************************
  
  Office **************
  Mobile ************

   

  Thanks,

   

  Simon Property Group

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident Date: Saturday, August 17, 2024 Location: *******************, *********, ** ******************************** in front of True Food Kitchen Complaint:On the evening of August 17, 2024, I visited ******************* to pick up an order from True Food Kitchen. Upon arrival, I found that all parking spaces were taken. I approached the valet area and asked the main valet attendant if I could park temporarily, inquiring about the cost, as I had cash on hand. Despite my polite request, the valet attendant refused to allow me to park, even after I informed him that I would only take 10 seconds to pick up my order.Since my request was denied, I parked on the side, out of the way, and quickly entered True Food Kitchen to retrieve my food. I was inside for less than 10 seconds. Upon returning to my car, I noticed the valet attendant had blocked me off, preventing me from leaving. As I waited for him to move, my cars system notified me that my tires had been slashed.I believe this incident is directly related to the valet attendants actions, as my tires were in perfect condition before the encounter. I have photographic evidence of the damage.This experience was extremely frustrating and unacceptable. I request a thorough investigation into this matter, accountability for the valet service, and compensation for the damage to my vehicle.I appreciate your attention to this serious issue and look forward to a resolution.

• Initial Complaint

  Date:07/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I. Ought an item and the shoes split after a few weeks of wearing. No one answers the telephone number or returns calls. Corporate referred me back to the same unresponsive numbwr. If you email them they say that they so not return used items. However, this violates my consumer protection right and selling faulty item.

  Customer Answer

  Date: 07/25/2024

  I bought a pair of Converse shoes from Simon Premium outlets online  and the shoes split after a few weeks of wearing. No one answers the **************** telephone number or returns the calls.  Their Corporate referred me back to the same unresponsive number. When I emailed them 5 times,  they keep stating that they so not return used items. However, this violates my consumer protection right and selling faulty item.

  Business Response

  Date: 07/25/2024

  Good afternoon,

  Thank you for reaching out to us to express a concern that you had. So that we may investigate your concern further, please provide me with a receipt for the shoes and where exactly the shoes were purchased. We will then investigate and respond accordingly. 

  Thanks,

  Simon Property Group

   

  Customer Answer

  Date: 07/25/2024

  The receipt was an email

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  See attached
  
  Regards,
  
  *********************

  
  

  Business Response

  Date: 08/05/2024

  Hi,

  We have issued a full refund to the consumer and would like to respond to her with the following message:

  Good afternoon,
  
  I sincerely apologize if you encountered any inconvenience or disappointment with our service or your order. We always strive to provide exceptional support to our customers, and it's disheartening to learn that we fell short of your expectations.
  
  I'm sorry to hear the Converse shoes did not work out. Please know that errors like this are a rare occurrence at Shop Premium Outlets. We have issued a full refund to your original method of payment. Feel free to keep or dispose of the item as you see fit. Please allow 3-5 business days for this payment to be processed. 
  
  We truly value you as a customer and appreciate your time, patience, and understanding. Be assured that we are committed to enhancing your experience with us in the future.
  
  Sincerely
  Shop Premium Outlets Member Services

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/28/24, I purchased two pairs of shoes for eight-year-old niece for her birthday. I went back to my hotel room unfortunately the two pairs of shoes did not fit. On 06/28/24 the same day I purchased the shoe. On 06/28/24, I took the shoes back to **** *************** Premium Outlet Store. With my receipt in my hand. The salesman refused to exchange the new pair of shoes I just purchased. On the same day for a larger size. I paid cash $150 dollars all I wanted was an exchange. Now I am stuck with two pairs of shoes that don't fit my (8) year old niece for her birthday. No one has money to throw away. This is a waste of hard-earned money for shoes that don't fit a (8) year old little girl on her birthday. This is unfortunate occurrence on a (8) year old little girls' birthday. I don't have any more money to purchase my (8) year old niece another gift. I hope to hear from the owner of this store. This is very sad to be treated like this especially due to the fact, I paid cash and I have my receipt for merchandise purchased on the same day.

  Business Response

  Date: 07/01/2024

  Good morning,

  Thank you for reaching out to us. Can you please provide a copy of the receipt for us to review? Thanks,
  

  Simon Property Group