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Business Profile

Retail Shoes

The Finish Line, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 542 total complaints in the last 3 years.
    • 147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to discuss an issue with the manager, only to get someone by the name of hunter to pretend to be a store manager! The store manager proceeds to get in the phone and be just as rude as the associate that originally got on the phone! So I then get up sick and all to head to the store to pick up and item that was to go be put back this very same day! The assistant mananager by the name of **, closed the store 11 minutes early! I asked if they usually close early on Sunday he said yes! I have everything recorded!

      Business Response

      Date: 06/27/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 26,2024

      *************************
      ****************************************
      *******, *******; 31005
      Daytime Phone: **************
      E-mail: *************************
                                                                                                                                          Ref:21890754 
      Dear *************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email concerning the Better Business Bureau complaint filed for your experience at the JD Finish Line Store at the *********************** location. I show that you placed an In Store Pick Up Order ********** on June 16, 2024 and were sent two reminders to pick it up on June 21,2024 and June 23,2024. I apologize that your order had to be canceled on June 25,2024 due to no pick up and the experience you had with the staff.  JD Finish Line can only hold an order for up to seven days. I find that the style ******** 300 size 7.0 is still available as of today online to re order.  As our valued customer, to make this up to you, I have issued a $20 reward to your Status account ******** to use on your next in store or online purchase. The reward does not expire until 09/25/2024, at 4:00:00 am EDT. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Ordered **************** 12 On 06/12/2024 (Order Number **********) They Were Delivered On Today 06/20/2024.. i Checked My Front Porch To See If The **************** 12 Was There.. They Were Not.. I Checked With Surrounding Neighbors And They Wasn't Aware Of Them Being Delivered To Their Homes.. I Reached Out To Finishline VIA Chat.. They Advise They Would Have To Investigate This Issue.. I Simply Want A Refund Back To My Original Payment Method.. This Was Birthday Gift.. That Can't Be Given.. Just Please Refund My Money..

      Business Response

      Date: 06/24/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 22, 2014

      **********************
      *************
      *****, MS  *****
      Daytime Phone: **************
      E-mail: *******************
                                                                                                                                        
      Dear **********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email concerning the Better Business Bureau complaint filed for not receiving your order **********. As we further checked, based on the **** tracking number **********************, we have determined your package was marked delivered by the local post office and the item was delivered at the front door or porch at 11:51 am on June 20, 2024 in *****, MS *****. We sincerely apologize for any inconvenience this may cause you. The investigation for the lost package is still pending as of 6/20/24 at 14:57 EDT.  Once the investigation is complete and the refund has been approved and processed you will be notified via email.  Please allow 3-5 business days. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line **************** Department


    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/21/2023, I returned merchandise to Finish Line, to which they provided the refund in the form of a Finish Line gift card for the amount of $97.43. On 12/28/2023, I placed an online order (#**********) (attach) for two pairs of tennis shoes ***** ************** priced at $40.00 and ****** Kaptir - also priced at $40.00). On or about 1/3/2024, the ****** shoes were cancelled and according to the receipt, only $43.30 was charged to my gift card *for the Nikes.A few weeks ago, I was attempting to use my gift card for another online purchase, only to find that the card was declining. I went online to find my gift card transactions (attach), and it showed the original refund of $97.43 on 5/21 and then one purchase for $43.30 for the ************* with a balance of $10.83!!!!! Clearly my order for the ****** Kaptirs were cancelled because they were never received; however, they never refunded the gift card balance.As soon as I realized this, I called the **************** line. I spoke to a rep and she transferred me to ********* So I called back again and the other rep transferred me to gift cards, only to tell me that she can't help me. She transferred me to another department and surprise, they "didn't have access to my order number". Long story short, I ended up talking to 3 people that day and 1 and 1/2 hours later, I still did not get resolution. Today I attempted to contact someone via the chat. I explained my whole situation and provided proof. They just told me that my gift card balance was $10.83. I tried to explain to them that $97.43 minus $43.30 DOES NOT equal $10.83. They then told me to hold on while they researched. They came back and asked if we were still connected and LITERALLY as I was typing, they disconnected the chat. Another 40 minutes wasted!!!! I am seeking a refund of $43.30 for the ****** Kaptir shoes that were cancelled and never shipped, nor received.

      Business Response

      Date: 06/21/2024

      JD Finish Line
      ***********************************************************
      June 20, 2024

      *****************************
      189 Dry Bear Crk
      *************, *******; 78132
      Daytime Phone: **************
      E-mail: *******************


      Dear *****************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you did not receive your refund for the canceled item. Please be assured that we are committed to making this right. In a review of order **********, our records indicate that the settled amount was $43.30. An email with more information has been sent to ******************* so that this issue can be resolved quickly and efficiently.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line **************** Department


    • Initial Complaint

      Date:06/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unsubscribed from this companies emails several times and they keep sending me messages. I know I unsubscribed from their emails because they cancelled my order so I said I'm never ordering from them again. I want them to stop sending me emails immediately.

      Business Response

      Date: 06/20/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 18, 2024


      *********************
      152 Hardwood Dr
      ********, *******; 29229
      Daytime Phone: **************
      E-mail: *******************
                                                                                                                                          

      Dear *********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      I am reaching out via email concerning the Better Business Bureau complaint filed for unsubscribing from our company's emails several times. Our Marketing Email Preferences have been removed and I apologize for the order ********** being canceled due to no inventory. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line **************** Department


      Customer Answer

      Date: 06/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *********************

    • Initial Complaint

      Date:06/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im filing complaint because ********** I returned all 4 **** sneakers and was refunded only for 3 items for 360$ im missing a refund for 1 sneakers I retuned

      Business Response

      Date: 06/20/2024

      JD Finish Line
      ***********************************************************
      June 19, 2024

      *************
      *******; 07302
      Daytime Phone: **************
      E-mail: *******************


      Dear *************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for the delay in receiving your refund upon return. In a review of order **********, records indicate that a refund of $120.00 was processed on June 18, 2024. Depending on how quickly your bank pulls this credit you will see this refund in 3 to 5 business days. We do recommend contacting your bank as every bank has its own timeframes and policies. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line **************** Department


    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on May 6th in store for a pair of shoes. The payment was made in the form of a credit from a previous return however this order got cancelled because Finish Lines inventory was incorrect and the shoes were no longer available. Since the payment was made from a previous pair of shoes that were returned (credit), Finish Line said they would send a check to me within 10 days. I still have not received a check for the shoes that I ordered and Finish Lines management will not return my calls despite multiple calls.

      Business Response

      Date: 06/11/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      Jun 11, 2024

      ***********************
      ******************************************************************************; 37076
      Daytime Phone: **************
      E-mail: ******************

      Dear ***********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I am reaching out via email concerning the Better Business Bureau complaint filed for your canceled order ********** and refund.  After further review, I show that a refund check for $107.69 was processed for mailing to ***********************, ************************************************ on June 4, 2024.  Please allow 5 to 7 business days to receive that check. The amount of $17.95 was refunded to your **** ending with 7495.  Please allow 3-5 business days for the credit to reflect into your account.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line **************** Department


      Customer Answer

      Date: 06/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and although this is not the last communication from their company to me, the email I received from their company to resolve this matter is satisfactory to me pending I actually receive the check they claim has been mailed.


      Regards,

      ***********************

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a complaint against Finish Line regarding an unresolved issue with an order I placed. On April 16, 2024, I ordered a pair of ASICS GEL-NYC Casual Shoes (Size: 8.5, Color: Graphite Grey/Black) for $140.22, including expedited shipping (Order #: **********). This was intended to be a birthday gift, but I have yet to receive the shoes.On April 22, 2024, I contacted Finish Line customer service to express my concern about not receiving the order. The customer service representative apologized and assured me that the shoes would be reordered (Purchase #: X583309329). However, when I recently checked the estimated delivery date, I found that the order had been cancelled without any notification or explanation.This experience has been extremely disappointing and frustrating. The reordering process seems misleading, and the lack of communication and resolution from Finish Line is unacceptable. At this point, I am requesting a full refund for my order.I kindly ask that the Better Business Bureau investigate this matter and assist in ensuring that Finish Line provides a satisfactory resolution, such as issuing a full refund promptly.Thank you for your attention to this matter.Sincerely,*********************

      Business Response

      Date: 05/28/2024

      JD Finish Line
      ***********************************************************
      May 27, 2024


      *********************
      *************************
      APT 101
      *******, *******; 60653
      Daytime Phone: **************
      E-mail: ********************



      Dear *********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We do apologize you did not receive your refund. In reviewing order **********, the carrier provided information confirming the delivery. As a result, we cannot approve a refund or replacement for this order. Please try contacting your financial institution for additional information.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 05/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 


      Dear JD Finish Line Customer Service,

      Thank you for your recent response regarding my order (Order #: **********). I appreciate your effort to address my concerns. However, I find your explanation unsatisfactory and would like to request further review of my case.

      If the original order was indeed confirmed as delivered, it raises the question as to why your customer service team decided to reorder the shoes for me under Purchase #: X583309329. This action suggests acknowledgment of an issue with the initial delivery. To then cancel the reorder without any notification or explanation, and subsequently claim that the original order was delivered, is both confusing and frustrating.

      As a loyal customer, this experience has been highly disappointing. The handling of my order and the lack of clear communication are unacceptable. I am requesting that this issue be escalated to a higher authority within your customer service department for a thorough review.

      I am seeking a satisfactory resolution, such as a refund or the fulfillment of my original order. Your prompt attention to this matter would be greatly appreciated.

      Thank you for your understanding and cooperation.

      Sincerely,
      *********************


      Business Response

      Date: 06/01/2024

      JD Finish Line
      ***********************************************************
      June 1, 2024

      *********************
      *************************
      APT 101
      *******, *******; 60653
      Daytime Phone: **************
      E-mail: ********************
      Ref: 21752900 

      Dear *********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We do apologize you did not receive your package. As much as wed love to help, we are unable to approve any more refunds or replacement orders for this address. Please try contacting the carrier or your financial institution for additional information. For future purchases, try to select to pick up in-store or have the packages held at a ********** location. If you would like to take legal action and file a police report regarding a missing shipment, it is at your discretion.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 14 2024, I bought the shoes from the JD Sports store throught Instacart. However, the size is wrong. So, I followed the return policy and went to the JD Sports store on May 16 to exhange for a bigger size. However, when I showed the receipt which Instacart gave to me, the JD Sports store could not exchange it for a bigger size to me because the JD Sports store representative said that they needed the paper receipt to prove that I bourght the shoes there. In fact, the receipt from Instacart already proved that I bought shoes there. And I even let the ** Store store's representatives talked to the Instacart representatives to prove that I did buy the shoes there. And the shoes I brought to the store was still completely new. So, could you please help me to ask the JD Sports store to exchange the shoes for a bigger size for me, and asked some supervisor from JD *************** (www.jdsports.com) to contact me through email ************************* for this? It was supposed to be a birthday gift. Thank you very much! Reasons: 1. the receipt from Instacart and the Instacart representatives already proved that I bought the shoes there; 2. the ** Sports return policy indicates that: even without receipt, they can still exchange shoes instead of return; 3. the store can check the order history for any information for the shoes I bought ***** LEBRON NXXT GEN **** BASKETBALL SHOES). Thank you very much again!

      Business Response

      Date: 05/27/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      May 27, 2024


      ***************
      Daytime Phone: **************
      E-mail: ***********************


      Dear ***************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      On May 27, 2024, an email was sent to *********************** requesting additional information. Once we receive the needed information, we can better assist you. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 05/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      I have replied the email over a business day before. But I haven't received any reply yet. And my problem hasn't been solved yet. Please see the replies below:

      1. The JD Sports store location is ***************************************************************************************** And may I ask if there is any other way for me to exchange size of my shoes besides going to the store?

      2. Also, I see that the price of my shoes is different now. I just want to correct the size. Do I need to pay the $30 difference? At the time I went to the store, the price was still the same. I don't think I should pay the difference because it is completely not my fault and I have tried to drive all over to the store to make it corrrect when the price was still the same.

      3. May I ask if I can use the receipt attached in the email to change the size of my shoes without paying the $30 price difference? As I said, it is completely not my fault so I don't think I should pay for that. And please help me tell the store I should not pay the difference.

      Thank you.

      Regards,

      ***************


      Business Response

      Date: 06/01/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      June 1, 2024

      ***************
      Daytime Phone: **************
      E-mail: ***********************
                                                                                                                                          Ref: 21742938 
      Dear ***************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      On June 1, 2024, an email was sent to *********************** with information regarding an exchange at the JD store at the ****************************. The store manager is aware of this and will be able to assist you.  
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 06/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***************

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Writing another complaint to discuss how customer service is full off complete liars. I have spoken with multiple agents over the past 2 months trying to receive a refund and everytime they tell me something different. First it was file a claim with the shipper, I do that and they wont provide me a waiver giving me permission. Then they inform me to file a dispute with my bank which they rejected also. Now I call in today and a supervisor says oh Im not sure why they told you that we dont tell our customers to file claims with shippers or financial institutions. Which also makes no sense because of this not something they do then why have I been told these lies by multiple representatives?! Hmmm I would think because they were trained to say that. What also ***** is how can everything a customer says be notated but the representatives can sit and only put half of what they informed the costumer. I just want my money back.

      Business Response

      Date: 05/25/2024

      JD Finish Line
      ***********************************************************
      May 24, 2024


      *******************************
      10313 ******** *********************
      ************, *******; 32219
      Daytime Phone: **************
      E-mail: **************************


      Dear *******************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We do apologize you did not receive your refund. In reviewing order **********, the carrier provided a photo confirming the delivery. As a result, we are unable to approve a refund or replacement for this order. We recommend contacting the carrier directly to obtain proof of delivery. Additionally, our records indicate that a chargeback of $438.59 was reported on April 18, 2024, and April 26, 2024. In the case of a chargeback, we are unable to approve a refund as the bank will refund you directly. Please try contacting your financial institution for additional information.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:05/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order online on March 19th for a ***** Jersey for ***** dollars. Finish Line cancelled my order after it showed in stock just for the item to return in stock at full price. Spoke to ******* at finishline they stated as a courtesy to place a new order and would give me the original price

      Business Response

      Date: 05/22/2024

      JD Finish Line
      **************************;                                                       
      ************, IN 46235                                        
      May 21, 2024


      *********************
      PA  17112
      Daytime Phone: **************
      E-mail: **********************


      Dear *********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      I am reaching out via email concerning the Better Business Bureau complaint filed for the canceled item JE9704 001 size XLRG on order ********** with the retail price of $70.00 and the request for the price adjustment on the new order ********** for item JE9744 001 size XXL.  The retail price of $130.00 is the current price of the product. I have reviewed the emails from you that you and Agent ******** shared and I will honor her approval of the price adjustment in the amount of $60.00. This credit will be applied back to the payment method on order **********. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 05/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *********************

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