Retail Shoes
The Finish Line, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 542 total complaints in the last 3 years.
- 147 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 14 2024, I bought the shoes from the JD Sports store throught Instacart. However, the size is wrong. So, I followed the return policy and went to the JD Sports store on May 16 to exhange for a bigger size. However, when I showed the receipt which Instacart gave to me, the JD Sports store could not exchange it for a bigger size to me because the JD Sports store representative said that they needed the paper receipt to prove that I bourght the shoes there. In fact, the receipt from Instacart already proved that I bought shoes there. And I even let the ** Store store's representatives talked to the Instacart representatives to prove that I did buy the shoes there. And the shoes I brought to the store was still completely new. So, could you please help me to ask the JD Sports store to exchange the shoes for a bigger size for me, and asked some supervisor from JD *************** (www.jdsports.com) to contact me through email ************************* for this? It was supposed to be a birthday gift. Thank you very much! Reasons: 1. the receipt from Instacart and the Instacart representatives already proved that I bought the shoes there; 2. the ** Sports return policy indicates that: even without receipt, they can still exchange shoes instead of return; 3. the store can check the order history for any information for the shoes I bought ***** LEBRON NXXT GEN **** BASKETBALL SHOES). Thank you very much again!Business Response
Date: 05/27/2024
JD Finish Line
**************************;
************, IN 46235
May 27, 2024
***************
Daytime Phone: **************
E-mail: ***********************
Dear ***************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On May 27, 2024, an email was sent to *********************** requesting additional information. Once we receive the needed information, we can better assist you.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentCustomer Answer
Date: 05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have replied the email over a business day before. But I haven't received any reply yet. And my problem hasn't been solved yet. Please see the replies below:1. The JD Sports store location is ***************************************************************************************** And may I ask if there is any other way for me to exchange size of my shoes besides going to the store?
2. Also, I see that the price of my shoes is different now. I just want to correct the size. Do I need to pay the $30 difference? At the time I went to the store, the price was still the same. I don't think I should pay the difference because it is completely not my fault and I have tried to drive all over to the store to make it corrrect when the price was still the same.
3. May I ask if I can use the receipt attached in the email to change the size of my shoes without paying the $30 price difference? As I said, it is completely not my fault so I don't think I should pay for that. And please help me tell the store I should not pay the difference.
Thank you.
Regards,
***************Business Response
Date: 06/01/2024
JD Finish Line
**************************;
************, IN 46235
June 1, 2024
***************
Daytime Phone: **************
E-mail: ***********************
Ref: 21742938
Dear ***************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
On June 1, 2024, an email was sent to *********************** with information regarding an exchange at the JD store at the ****************************. The store manager is aware of this and will be able to assist you.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentCustomer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***************
Initial Complaint
Date:05/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Writing another complaint to discuss how customer service is full off complete liars. I have spoken with multiple agents over the past 2 months trying to receive a refund and everytime they tell me something different. First it was file a claim with the shipper, I do that and they wont provide me a waiver giving me permission. Then they inform me to file a dispute with my bank which they rejected also. Now I call in today and a supervisor says oh Im not sure why they told you that we dont tell our customers to file claims with shippers or financial institutions. Which also makes no sense because of this not something they do then why have I been told these lies by multiple representatives?! Hmmm I would think because they were trained to say that. What also ***** is how can everything a customer says be notated but the representatives can sit and only put half of what they informed the costumer. I just want my money back.Business Response
Date: 05/25/2024
JD Finish Line
***********************************************************
May 24, 2024
*******************************
10313 ******** *********************
************, *******; 32219
Daytime Phone: **************
E-mail: **************************
Dear *******************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We do apologize you did not receive your refund. In reviewing order **********, the carrier provided a photo confirming the delivery. As a result, we are unable to approve a refund or replacement for this order. We recommend contacting the carrier directly to obtain proof of delivery. Additionally, our records indicate that a chargeback of $438.59 was reported on April 18, 2024, and April 26, 2024. In the case of a chargeback, we are unable to approve a refund as the bank will refund you directly. Please try contacting your financial institution for additional information.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,JD Finish Line **************** Department
Initial Complaint
Date:05/20/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order online on March 19th for a ***** Jersey for ***** dollars. Finish Line cancelled my order after it showed in stock just for the item to return in stock at full price. Spoke to ******* at finishline they stated as a courtesy to place a new order and would give me the original priceBusiness Response
Date: 05/22/2024
JD Finish Line
**************************;
************, IN 46235
May 21, 2024
*********************
PA 17112
Daytime Phone: **************
E-mail: **********************
Dear *********************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for the canceled item JE9704 001 size XLRG on order ********** with the retail price of $70.00 and the request for the price adjustment on the new order ********** for item JE9744 001 size XXL. The retail price of $130.00 is the current price of the product. I have reviewed the emails from you that you and Agent ******** shared and I will honor her approval of the price adjustment in the amount of $60.00. This credit will be applied back to the payment method on order **********.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentCustomer Answer
Date: 05/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
Date:05/15/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have Unsubscribed from there email list 5 times going back over 3 months. They still continue to send 2 or 3 emails to me a day. This past week I reached out to a human and they informed me that I would be removed and to allow u pto 48 hours to be removed. However now 5 days later I am still receiving emails. This is not fair and they should not be able to continue once being asked to stop something I never signed up for.Business Response
Date: 05/17/2024
JD Finish Line
**************************;
************, IN 46235
May 16, 2024
*************************
CO 80487
Daytime Phone: **************
E-mail: ***************************************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for the Unsubscribed from the email list. I show that the request was first processed on May 10, 2024. Please allow two to four weeks for this process to be completed. Please note, you may continue to receive email communications in regards to any order updates and/or information about your Status account.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:05/15/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had purchased an online order from finish line. I relieved a hoodie and matching pants. The hoodie had an ink tag on it. I have been begging customer service to help me remedy the situation for over 6 weeks. They refuse to help me and keep asking me to do things on my end to remedy their mistake. Ive had enough. Ive wasted enough time on the phone. Ive wasted enough time with people telling me theyre gonna call me back and never calling me. All I want is a refund now for the $80 I spent on a product I cannot use. They are incompetent. They are unprofessional. They are liars and they are disrespectful And somebody needs to look into this. I feel like they stole that money from me. I paid $80 for a hoodie that cant even be worn and they dont care.Business Response
Date: 05/17/2024
JD Finish Line
**************************;
************, IN 46235
May 16, 2024
*********************
PA 16102
Daytime Phone: **************
E-mail: *******************
Dear *********************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I am reaching out via email concerning the Better Business Bureau complaint filed for the receipt of a hoodie style number HR0461 001 size medium that had an ink tag on it. There was a ***** return shipping label sent to your email address on April 12,2024 for the return/refund of the hoodie. The ***** tracking number ************ still has no movement on it. Once the product is returned, the refund will be issued. Please let me know if another return label should be sent. You can also return that to your local JD Finish Line store (unworn) for an exchange or a refund with your receipt.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer Answer
Date: 05/17/2024
The representative from finish line that contacted me after the BBB complaint was able to do a little more investigation into the matter and reviewed a recorded call where they was proof that one of the other finish line representatives I spoke with had given me false information. They said that they would be able to refund me the $80 for the hoodie they sent me that had an ink tag on it. Thank you very much for your prompt attention in helping me get this resolved.Customer Answer
Date: 05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
Date:05/10/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased sneakers through Finish Line. I returned them using their return label and dropped them at *************** in **********, **. The woman behind the counter stole the sneakers and shipped an empty box back. Finish Line refunded me $8 for shipping only. They said I had to file the claim through ***** even thought ***** requires the shipper to do so and since it was their shipping account they are considered the shipper. They refused to write me a waiver allowing me to file the claim. Shockingly the claim was approved but then ***** canceled it because there was no waiver. Finish Line needs to provide me with the requested waiver for FeEx allowing me to refile the claim or they need to refund me the remaining balance due of $63.15.Order# ********** ***** Tracking # ************Business Response
Date: 05/14/2024
JD Finish Line
**************************;
************, IN 46235
May 11, 2024
*********************************
2 *********************
**********, *******; 11758
Daytime Phone: **************
E-mail: ********************
Dear *********************************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We do apologize for what happened to your return package. Please know that we are committed to resolving any issues our customers may come across. However, as much as wed love to help, you will need to dispute this matter with ***** directly. JD Finish Line is not responsible for thefts at ***** drop-off locations.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
all I need is a refund or a waiver from finish line saying they allowed me to file claim with ****** They refuse to give me a simple signature on a waiver so I can file the theft with ***** and get refunded by ***** through the insurance. So I reject their response.
Regards,
*********************************Business Response
Date: 05/17/2024
JD Finish Line
**************************;
************, IN 46235
May 16, 2024
*********************************
2 *********************
**********, *******; 11758
Daytime Phone: **************
E-mail: ********************
Ref: 21694111
Dear *********************************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We do apologize for what happened to your return package. Please know that we are committed to resolving any issues our customers may come across and that ***** said JD Finish Line needs to sign a waiver allowing you to continue with the claim; however, as much as wed love to help, you will need to dispute this matter with ***** directly. JD Finish Line is not responsible for thefts at ***** drop-off locations.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer Answer
Date: 05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
that is not an OK resolution. That is not a resolution at all. Finish line has made no effort to help me file an insurance claim with ****** Im asking for a signature on a waiver if theyre not gonna give me the refund. Im not asking for much here just approval in writing to file a claim. They Have given me verbal permission to file a claim, but ***** requires it in writing because finish line is the name of the shipping account.Regards,
*********************************Business Response
Date: 05/24/2024
JD Finish Line
**************************;
************, IN 46235
May 23, 2024
*********************************
2 *********************
**********, *******; 11758
Daytime Phone: **************
E-mail: ********************
Ref: 21694111
Dear *********************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I attempted to reach you on May 23, 2024, at the phone number ************. I have researched your order. I see there were 3 partial refunds for the following:
04/04/2024 - $8.00
05/13/2024 - $55.15
05/21/2024 - $8.00
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentCustomer Answer
Date: 05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*********************************
Initial Complaint
Date:05/10/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, my order ********** has been shown as delivered for more than ten days, but I still have not received the package. I have searched many times but cannot find the package. I suspect that my package has been lost. what do I do.Please help me.Business Response
Date: 05/11/2024
JD Finish Line
**************************;
************, IN 46235
May 11, 2024
*********************
**************
******, *******; 03049
Daytime Phone: **************
E-mail: *****************
Ref: BBB# ********
Dear *********************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, we need to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
I'm *****, your JD Finish Line ************* Engagement Specialist. I am reaching out via email concerning the Better Business Bureau complaint filed for not receiving your order 9743380535. I see that your order was delivered to an individual at the address at 2:52 pm on April 29, 2024 in ******, NH 03049. Please check with your neighbors and family members. I apologize for any confusion or delay in the delivery.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope you continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentInitial Complaint
Date:05/08/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order were placed on may 2nd were told on may 6th a ticket were issued due to my order saying shipped but no information as to when or where order shipping takes 3-5 days we have exceeded the timeframe and 8.99 were charged for shipping with my orderBusiness Response
Date: 05/11/2024
JD Finish Line
***********************************************************
May 10, 2024
*************************
****************************************************************************; 32218
Daytime Phone: **************
E-mail: ***********************
Ref: 21684509
Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not received your order. We understand your frustration and want to assure you, we are committed to making things right. In reviewing order **********, we have determined that it was affected by a shipping delay we are experiencing with ***** Currently, it is taking 5 business days or more for some packages to be scanned in. However, we are happy to inform you that the tracking has been updated today with an expected delivery date of Monday, May 13, 2024, by 9:00 pm. Please let us know if we can be of further assistance.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentInitial Complaint
Date:05/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i purchased a pair of tennis that was $70.00 they charged me $144.00 i contacted them to inform them that my package never arrived , got a email stating that they not gonna refund me my money cause i communicated with to many people on customer service i would like my money i used zip and already made the payment that they requested and im very upset need my money not paying for apmething i never received and this is my first time having this problemCustomer Answer
Date: 05/06/2024
finishline trynna say it been multiple claims when thats a lie i contacted them threw email and alot of there representatives was trynna help me if thats the case i also told them to provided me with the claims and i also contacted **** they advised me that finishline is suppose to refund or sent me my package which thats what i asked them to do . i dont have a problem paying for my stuff but when i didnt receive it yes its a problemBusiness Response
Date: 05/09/2024
JD Finish Line
***********************************************************
May 8, 2024
*************************
***********************************************************************; 21227
Daytime Phone: **************
E-mail: ******************
Ref: 21655783
Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We do apologize that you did not receive your package. We understand your frustration and want to assure you that we are committed to making this right. However, due to the number of missing shipment claims reported for this address, we are not able to approve a refund or replacement for your order **********. Please try contacting the carrier or your financial institution for additional information. For future purchases, try to select to pick up in-store or have the packages held at a ********** location.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** DepartmentCustomer Answer
Date: 05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
i contacted them and i received the last package its not ny fault the package was stolen missing or whateva i didnt get my tennis shoes they can send another pair and i can sign for it or something
*************************Initial Complaint
Date:04/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The original transaction was on 3/22/24. I purchased 2 pair of shoes in-store to be shipped to my home totaling $392.20z order # **********. I was told that I should receive order 3-5 business days. I did not receive anything or any update until 3/30/24 stating that my order was still processing. I ended call customer service and was told it was an inventory issue and that it will be sent to another store to be fufilled. I called a few days later and still no update. So I called again and asked what the status of my order and they said no store seems to have the shoe. So instead of processing my refund they kept bouncing my order around until I called AGAIN and then was told it would be escalated and I would be contacted. Still did not get contacted from anyone. Finally on 4/16 I called again and asked for my refund. I was told it would take ***** hours. Her comes 4/22/24 and I still have not received my money back. So I call again. They tell me the order was cancelled but the refund hasnt been processed yet. Then a rep proceeded to tell me that another request for a manual refund has been requested and I would have to wait an additional 3-5 business days after it has been processed which it still have not. I still never got an email about my order being updated. I log in to finish line to check my order status and the order still says complete, not returned or cancelled. It was been over a month now that finish line has had my money and I have nothing to show for it. I am willing to take legal action at this point.Business Response
Date: 04/26/2024
JD Finish Line
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April 25, 2024
*************************
4504 Cathlow Cir
******************, *******; 23234
Daytime Phone: **************
E-mail: ************************
Dear *************************,Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We do apologize that you have not received your refund and want to assure you that we are committed to making this right. In a review of order **********, our records indicate an error occurred when we attempted to refund you. As a result, a request has been submitted to issue the refund manually. Please allow 3 business days for processing and 3 to 5 business days for the credit to reflect in your account.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.Sincerely,
JD Finish Line **************** Department
Customer Answer
Date: 04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*************************
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