Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

541 total complaints in the last 3 years.
147 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Status on exclusive access is not fair. The shoes are sold out before I get notified. The white cement 3 reimagined was sold out before I was notified of exclusive access. This is an inside job that needs to be fixed. This bad business
Business Response
Date: 03/13/2023
JD Finish Line
*************************************************************
03/12/2023
***************************
206 *********<*****************************
Daytime Phone: **************
E-mail: *********************
Ref:19561784
Dear ***************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you are dissatisfied with our Status Exclusive Access. We also appreciate your feedback. We understand your frustration, we assure you that our Early Access is done fairly on a first come first serve basis.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Never received preorder exclusive access notifications. The shoes was sold out as if there was an inside job on when they would be added to the site. Finish line response was sent without researching this specific issue.

Regards,

***************************
Business Response
Date: 03/20/2023
JD Finish Line
*************************************************************
03/19/2023
***************************
****************************************************
Daytime Phone: **************
E-mail: *********************
Ref:19561784
Dear ***************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you were not satisfied with our previous reply. We also understand that these products are in high demand. At this current time, we continue to assure you that our Status Early Access is at a first come first serve basis. Once the emails are sent there is a window in which you have to secure your item. Make sure that you are redeeming your access in the window provided. We also have looked into your account and find no issues in your ability to confirm your Early Access if received.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The shoes be sold before receiving the notification. They need to improve the process

Regards,

***************************
Initial Complaint
Date:03/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/03 Finish Line $14343.13 Dispute Partial charge -2 $1152.87 I am requesting help disputing a charge for a purchase made to Finish Line on 31 December, 2022 for $14,343.13.While I acknowledge making the purchase, I have returned several orders to the company via their brick-and-mortar stores in *******************, but have not received a refund from the parent company to my card. Note the company refunds customers within 14 days after a return is received.Their window for returns is within 45 days.I spoke with several helpdesk agents to resolve this issue.On 08 February, 2023, ********, a lead supervisor, told me the return window had closed and they would not accept any further returns.I reminded the supervisor the company has a 45 day return policy and that the items were well within the window.-******** replied the only way to return any further items is to find a JD/Finish Line location that will accept the return.I followed her advice and a physical location accepted the returns on my behalf.This particular dispute is in the amount of $1152.87.Info:Order Number: ********** Return Reference #:RE994196083280Date physical store accepted order for return: Feb 08, 2023 (day 39 of the 45 allotted days for return)Return Label provided by store: 1Z61A5E49098743693 *** Tracking status: Delivered FEB 14 11:01 ************, ** USNumber of Items returned: 05 Please reference the attachment to view the following:(1) authorization email from finish line for the return (2) *** tracking status (3) *** Label (4) Packing slip for the return generated by finish Line (5) Packing slip that accompanied the original order to my residence
Business Response
Date: 03/13/2023
JD Finish Line
*************************************************************
03/12/2023
***********************
*********************************************************
Daytime Phone: **************
Evening Phone: **************
E-mail: *******************
Ref:19560699
Dear ***********************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We sincerely apologize you have not received your refund and for any inconvenience this has caused you. While we are unable to assist you with a dispute, we do show that your return was received on 02/14/2023. Please allow us ***** business hours to take a look into this. Again, we understand your frustration.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:03/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rare shoe from finishline. The shoe has since sold out. The "customer service" team cancelled my order when I requested an address change. I was fine with them shipping to the address. I was just seeing feasibility of a change. Instead they cancelled my order. **************** said they would replace my order and sent me a new order number. This order was then cancelled shortly after. So they have cancelled my orders without me promopting it multiple times and never refunded me. They refuse to help me. All I wanted is the shoe I paid over $200 for. But they have my money and the shoe.
Business Response
Date: 03/10/2023
JD **************************************************************** ** 46235
March 10, 2023

*******************
2526 **************
*******, ** 85085
Daytime Phone: **************
E-mail: *********************

Ref:19553105

Dear *******************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize you were not able to receive order **********. Because the provided shipping address was incorrect and not able to be updated, the shipment was returned to the sender. A refund of $244.35 was processed on 3/7/23 and will post within 3-5 business days to your original payment method. The item is no longer available to order.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To say your sorry because the shipping address was wrong is incorrect. Your agent mislead me to believe that they could change the address no problem. As I advised many times if that was the issue I should have been advised by the team that changing the address would cancel my order.

Regards,

*******************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/26/23 I had tried to place an order on their website for $318. After I submitted my payment information, I got an error screen, so I had to close the page and re-login. I was charged th e $318 but it hadnt generated an order number. I called and asked they could see the transaction and if it was anyway they could fulfill the order because $600 is a lot to have pending. I got told it was no record of the order being placed but that I had to wait 3 business days and the transaction would fall off since an order hadnt been generated. I got assured that it wouldnt be a problem calling back. Today is 3/1/23 Ive been hung up on 2x , one rep asked to call my bank on 3 -way, another said call **** and someone else said to contact the fraud department. Im currently waiting on hold for a supervisor because a rude employee was implying that I did have the merchandise. Now *** been told a supervisor is going to hopefully call me back in ***** min. I dont recommend shopping with this company online. The outsourced customer care is ridiculous.
Business Response
Date: 03/06/2023
JD **************************************************************** ** 46235
03/05/2023
*******************************
8124 *****************
****************, ** 48313
Daytime Phone: **************
E-mail: ***************************
Ref:19519597
Dear *******************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that your order was unsuccessful. We are more than happy to assist you with this matter. We were unable to reach you by phone. Please let us know when is a good time to reach you and obtain the card number from your attempt. From there we will attempt to locate an authorization code to provide to your financial institution.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/4 I placed an order for 2 items a pair of joggers and a y shirt both ***** I received the order and immediately called finish line to let them know I did not receive the items requested I requested something completely different not the same size nor the brand nor the same color. I was emailed a return label and told to send back the items and that my true items would be mailed to me. Two weeks passed and I didnt receive anything so again I called customer service. After a hour of going back and forth with the rep I was told I was going to be refunded and was emailed an order cancellation confirmation. On 2/28 I spent over 3 hours going back and forth was told all 11 times that a supervisor wasnt available and would call me back. No one ever called which is why I called 11 different times. I was told that because the rep deleted the tracking number when she cancelled the order that unless I had the tracking number I could not get my money back. I never initiated the return fine line is the one who provided the return label and tracking why am I responsible for you not being able to locate that information. All I want is a refund for the items I paid for and didnt receive. I have placed several orders at finish line and have never had any problems but after this experience I will never shop here again. Not to mention its clearly fraud when someone purchases something and dont receive the items in which they requested. I am going to fine a dispute through my bank and Im 100 percent sure with the information and confirmation refund orders I will be refund however I shouldnt have to go that route I should be able to contact the merchant and they fix there wrongs. Absolutely disgusted with the lack of customer service the fact that I spent over 4 hours on hold and had one rep tell me I wasnt there only customer as if I havent been trying to get this resolved for 4 days short or a month.
Business Response
Date: 03/06/2023
JD **************************************************************** ** 46235
03/05/2023
*****************************
470 ****************
**********, ** 06002
Daytime Phone: **************
E-mail: ******************
Ref:19515004
Dear *****************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you have not received your refund. We understand your frustration. At this current time, JD Finish Line is currently researching your order to locate the tracking information. We will keep you informed going forward until this matter is resolved.
We apologize that your order was unsuccessful. We are more than happy to assist you with this matter. We were unable to reach you by phone. Please let us know when is a good time to reach you and obtain the card number from your attempt. From there we will attempt to locate an authorization code to provide to your financial institution.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:02/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered shoes from the online store on 2/23. The Friday of 2/23 I received one of my shoes(splitting delivery). When I inquired about the higher priced delivery no one could explain the delay. The customer service rep mentioned that the label has been created(not shipped). They refused to have a pair sent to my local store for pickup, instead they plan to process a refund which can take 5-7 business days. Im extremely upset that I received no updates or correspondence to make other plans. My family is having an event this weekend for my birthday and now Im at the mercy of the company. I only want the product that I paid for before Friday, any day after that is pointless. They seem to not care how their customers feel In limbo. Can someone please get me my package expedited by Friday or a refund. This will be my last purchase from Finish Line.
Business Response
Date: 03/02/2023
JD **************************************************************** ** 46235
March 2, 2023

***********************
4325 **********
**********, ** 20613
Daytime Phone: **************
E-mail: **********************
Ref:19514458

Dear ***********************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We sincerely apologize you have not received your package or refund and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, there has been a refund processed in the amount of $169.60 on March 1, 2023. Please allow 3-5 business days for the funds to post to your account from the processed date. If you have any further questions or concerns please contact JD Finish Line **************** at **************. Again, our apologies

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:02/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Finish line sent me used shoes, ******** up, creased and dirt bottom. I returned them and have been waiting on a refund since December 2022. They keep telling me the refund will be sent in 5 to 7 days but its not happened.
Business Response
Date: 03/01/2023
JD **************************************************************** ** 46235
March 1, 2023

*******************************
1372 ***************************
Macon, ** 31220
Daytime Phone: **************
E-mail: ************************
Ref:19505522

Dear *******************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We sincerely apologize you have not received your refund yet and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, there has been a refund processed in the amount of $97.20 on February 27, 2023. Please allow 3-5 business days for the funds to post to your account. If you have not received your refund within the 3-5 business days timeframe we will advise that you contact your Financial Institution for further assistance. Again, our apologies.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2-18-23 I made an online purchase at Finishline #********** it was being shipped by Lazership tracking number #1LSCXMN6N2937706. I have been constantly everyday looking for the item I called Lazership and they cannot find the item I then called Finishline and was told the refund should arrive within 3 days I called today and was told they decided they arent refunding I asked why and they gave me no response other than wait for the item.I called Discover and they are opening up a case #*********. Please see if you can help me as Im a senior citizen and getting the run around.Thank You,********************************* ************
Business Response
Date: 03/01/2023
JD **************************************************************** ** 46235
March 1, 2023
*********************************
2718 *********, c4
Brooklyn, ** 11229
Daytime Phone: **************
E-mail: **********************
Ref:19503255
Dear *********************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We sincerely apologize you did not receive your package or your refund and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show that there has been a dispute filed with your Financial Institution. Due to the dispute being filed JD Finish Line cannot process any refunds for your order. We will advise that you contact your Financial Institution for further assistance regarding this matter. Again, our apologies for any inconvenience caused.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*********************************
Initial Complaint
Date:02/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 6, 2023 I placed an order with Finish Line. The order consist of two pairs of Air ****** shoes, in the total amount of ******. January 17, 2023 **** sent me a notification stating that the package would be sent back to Finish Line. I called Finish Line and asked for a refund or replacement. I was told I would get information via email if a replacement was sent. I waited on that email but it never got sent. Instead February 1, 2023 I got a notification from *** saying a Finish Line package was delivered to my address. But I was home all day and no such package was delivered to my address. I called *** they said they would call me back, but never did. So February 2, 2023 I called Finish Line, asking if there was a replacement and if so why wasnt that info. released to me via email like I was told it would be. Also to notify them that I did not receive any packages or deliveries, even though *** the day before. I also asked at this point for a full refund. Finish Line told me that I would get a full refund within 3 to 5 business days. I waited those 5 business days and nothing, so I called again, and basically got told the same thing. This has been going on ever since, and they just keep giving me one excuse after the other to not give me my refund. Or they will say another 3 to 5 business days. Can I get some help to get my full refund back please?
Business Response
Date: 02/24/2023
JD **************************************************************** ** 46235
February 24, 2023

***************************
RR 4 Box 5B
*********, ** 87537
Daytime Phone: **************
E-mail: **********************
Ref:19448513
Dear ***************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize for the inconvenience with order **********. Per our phone conversation on 2/24/23, the remaining $75.74 has been refunded to your **** account on 2/24/23. Please allow 3-5 business days for **** to post this into your account.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:02/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number: ********** Tracking number: 1ZY72V22YW00354514 Address: ******************** ************************* ********** Email: ****************** Problem: I only received the right sole shoe. Please reship the left one to me with a tracking number. Or give me full refund if you cant. Please review the photo to see what I received.
Business Response
Date: 02/27/2023
JD **************************************************************** ** 46235
February 25, 2023

********************
6215 **********
********, ** 97253
Daytime Phone: **************
E-mail: ****************
Ref:19439396
Dear ********************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize for the inconvenience caused with the shipment of order **********. This matter is being looked into and we will follow-up with you within ***** business hours. An email was sent to **************** on 2/25/23.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
I still haven't received any useful solution after several days. I wanna get a refund or reship the other shoe to me

Regards,

********************

Business Response
Date: 03/06/2023
JD **************************************************************** ** 46235
03/05/2023
********************
6215 **********
********, ** 97253
Daytime Phone: **************
E-mail: ****************
Ref:19439396
Dear ******* *****,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
As of 03/04/2023, a refund has been issued in the form of an electronic gift card. It may take 3-5 business days for the gift card to become available in your email account.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
********************

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The Finish Line, Inc. is NOT a BBB Accredited Business.