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Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 540 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number ********** I Bought my shoes on 1/2/23. I also paid extra to have these to me before the weekend. Upon arrival saw the two shipping boxes. One was damaged, but I realized things happen, so I moved on from it. I opened up the undamaged shipping box. It was my retros. I was excited to see and wear them, BUT to my surprise, whats this grass stains. I had to do a double-take. No, you did NOT sell these worn-ass shoes, THEN! I opened the other shipping box that damages. Not only was the shipping box damaged, but so was the actual AF1 box, WITH two different AF1s. I called customer service and was told to email pictures, and someone would get back to me within 24 hours. Here it is passed the 24hour follow up and I've heard from no one I emailed the pictures to [email protected] with no response. I would appreciate someone call me ASAP!

      Business Response

      Date: 01/10/2023

      JD **************************************************************** ** 46235
      01/09/2023



      *********************************
      17254 *********************
      ************, ** 49093
      Daytime Phone: **************
      E-mail: **************************

                                                                                                                                        Ref:18699927 

      Dear *********************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We truly apologize for the condition of your order when it arrived. We understand how frustrating this matter is. We are more than happy to rectify this situation. There are a few ways that we can do that. You can send the items in your possession back and once received we will ship out new pairs. Also if interested we can locate the items and set up an exchange in your local store. In regard to your request, while we are wanting to fix the matter we are unable to allow you to keep the grass-stained shoes and provide you with a second pair. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec. 22,2022 I made a 175$ order for two pairs of shoes order# ********** the total was including a 10$ expedited shipping fee so, that I could receive my items by the 24th of Dec. for my childrens Christmas . On the 24th I only received one pair of the shoes and I was told something happened with the order no clear explanation on why and was told that the other part of the order would be sent by the 27th and they would refund my expedited shipping . The 27th came no missing sneakers . I called again this time something with wrong with no explaination the order was canceled and reordered and stated they would refund my shipping again she even noted that the shipping was sent to me the first time . My daughter had to leave and go back home with her dad without the shoes so I called on the 30th of Dec and just canceled the order it made no sense to wait any longer because even if I wouldve gotten them I would have to spend more money for shipping to get the shoes to her. I check my account today I get a partial refund but the refund wasnt the price of the shoes I never got it was less ***** to be exact when the shoes I purchased was 65$ I call again . They tell me its because they had refunded me for the shipping more than once . Where does that fall on me . When it was clearly noted that they did and kept doing so again where does that fall on me then they have the audacity with taking it back when they issued my refund also, I received an apology email with a 20$ gift card attached to it . Regardless if finishline did send it out what does this have to do with me ? Clearly someones making some mistakes because , I never got the shoes if I didnt request a refund when I did I probably would still be calling about where are the shoes . This is ridiculous and I will NEVER order from finishline again . Also, the customer service was terrible and they were not one bit concerned with my concerns or the fact that they potentially ruined my childs Christmas .

      Business Response

      Date: 01/10/2023

      JD **************************************************************** ** 46235
      01/09/2023



      ***************
      120 ******************
      Staten Island, ** 10303
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                        Ref:18687191 

      Dear ***************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We do apologize that we fell short with your recent order. We understand how frustrating this matter can be especially around the holiday time. We were able to request a refund for the difference between the items. The refund total will be $11.82. Please allow three to five business days for that refund to be completed. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:01/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint about the business is that they are selling products they cannot produce . I am not sure the business lingo for it but I invest my time and money shopping with them , did not receive the product and twice was told they didnt actually have the product to fulfill the order. Increasing their sales but no delivery , when I called to complained they insist that I now buy the product at regular price . I originally got it for $45 now show is $100 . So this would increase their revenue and I felt trapped as a consumer . This all happened during Christmas of them putting prices up of shoes they couldnt fulfill where I could have taken my business to a company that could . I do not see how a business can do this to the consumer with no penalties . Its like trapping the customer with fake sales , it happened to me twice back to back , I cant image how many customers its happened to , this prevented me from taking my money else where and doing business with a company like macys for their holiday sales because i thought I would get what finished line presented , Below is my review Absolutely the WORSE consumer product company EVER . I ordered a pair of shoes for myself for Christmas. They got canceled. Then went in and ordered a different pair of shoes since original pair was sold out , the new pair was canceled. The company is overselling product that they cant produce/deliver on. Once the sale was over the customer service supervisor said she expected me to pay regular price for the shoe and they would waive shipping. As a billion dollar company its completely ridiculous . $8 shipping on $100 shoes that I got on sale for $45 but you over sold them and canceled my order ? I would give zero stars ! I wouldnt pay into a company that has such POOR CUSTOMER service VALUES that appears to be about just the top making money and keeping it .

      Business Response

      Date: 01/06/2023

      JD **************************************************************** ** 46235
      01/05/2023




      *********************
      2420 *************** SE
      *******, ** 30316
      Daytime Phone: **************
      E-mail: *********************************
                                                                                                                                        Ref:18686868 

      Dear *********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      I apologize that your item was canceled, and we understand your frustration. However, we will not be able to honor the promotion on your last order. We pride ourselves on giving you a great experience and I apologize again that this cancellation did not give that to you in this instance. Pending holds will release within ***** business hours of cancellation, if after that time you do not see the hold released please contact us for assistance. Some institutions may take up to 30 days.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order that was subsequently stolen when it was delivered, I contacted Finishline JD Sports who in turn replaced the orderupon receiving the order there was only one item in the package where it should have been two.Immediately I assumed this was due to the fact the first package had gone missing they ***** want both items to go missing again so they shipped them separately. I was wrong in my thinking and upon calling Finishline I was then notified that the item was out of stock. I immediately expressed how disappointed I was as I was learning at the moment for the first time that the item was no longer available. Not one person at Finish Line and I had spoken to four reps at this point, told me that the other item was out of stock yet I was expected to continue to pay for this order. I asked when would the refund be put into place so that the charges could stop and I was told that it would be 3-5 days and today I called to hear that the process for the return of refund had not been started.my issue is they are non-chalant about it, I was rushed off the phone on the previous calls and that made me extremely skeptical of what would be transpiring going forward and this time I was not wrong. There is a strong inability for companies to produce good customer service and its horrific these days. Their reps ***** listen they over talk the customer and Im not sure how one can help if they arent listening.My second time complaining I was offered $20 credit to my account thats a slap to the face considering I spent $260.00 and was out of the item I ordered not once but twice.Since this should have been handled last week, I feel Im having to pay again because the return was never initiated.I will be out of $70 and will have to wait another 3-5 days for them to return the funds to the 3rd party then Ill have to wait another few days for the third party to release it to stop the charges. This should not have happened and its not my fault.

      Business Response

      Date: 01/06/2023

      JD **************************************************************** ** 46235
      01/05/2023



      *************************
      5705 ***********************
      ********, ** 21075


                                                                                                                                        Ref:18681563 

      Dear *************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for your recent experience with ***************************. We do understand how frustrating not receiving your entire order can be. After further revuew, we show that your refund was given back to AfterPay as of 01/05/2023. AfterPay will be responsible for refunding you as the customer. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

      Customer Answer

      Date: 01/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *************************

       

      I have contacted Afterpay and they have told me that they are awaiting a response from the Merchant which is JD Finishline. They keep feeding me line after line @ Finishline that this was complete on 12/5/2022 but I spoke to someone this morning 1/10/2023 who told me the return was not complete and had to be completed manually and that was done not 12/5/2022 but 1/9/2023. I was also told I was awarded a credit for this issue yet I have no credit on my account. I am now having to pay a late fee for my credit card because Afterpat debited the money for this order from my checking account a order that I dont have and that caused my credit card payment to be kicked back causing me a $35.00 late fee. Im very upset with Finishline and they are trying to blame Afterpay when they were the ones who didnt have the product and could have notified me and Afterpay long before 12/5 but never did. They never told me the item was out of stock and the returned was not initiated until I called to ask where the other sneakers were. Finishline is displaying horrible customer service and at best are lying but Im not sure why. How hard could it be to complete a return and send an email saying they didnt have the sneakers NO ONE DID THAT! 


      Business Response

      Date: 01/13/2023

      JD **************************************************************** ** 46235
      1/13/2023
      *************************
      5705 ***********************
      ********, ** 21075
      Daytime Phone: **************
      E-mail: ************************
      Ref:18681563 
      Dear *************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize you have not received your refund and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show there has been a refund processed in the amount of $127.20 on January 9, 2023. Please allow 3-5 business days for the funds to post back to After Pay and for After Pay to issue the refund to you. If you have not received the refund within the 3-5 business days timeframe, we advise that you contact After Pay for further assistance. Again, my apologies.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *************************

       

      which one of yall intend to pay the fees I incurred due to this issue. Its not just that the monies were debited no one told me the status of my order.


    • Initial Complaint

      Date:01/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase: 12/27/2022 Order #: ********** Amount Paid: $85.00 USD My order was cancelled due to bogus reasons; Was first told that inventory was an issue then when I had mentioned the item was still in stock-- I was then told that the Item was not a part of said "coupon" which I apparently applied. They are not willing to honor the promotion which my order had included. Nothing has been done to try and own up to their mistake. I would like Finishline to honor the price I was charged initially as the mistake was on their behalf.

      Business Response

      Date: 01/06/2023

      JD **************************************************************** ** 46235
      01/05/2023



      *************************
      2843 *************************
      ********, ** 60085
      Daytime Phone: **************
      Evening Phone: **************
      E-mail: ***********************
                                                                                                                                        Ref:18681208 

      Dear *************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that your orders were canceled, and we understand your frustration; at this time we can assist you with placing a new order. However, we will not be able to honor the promotion on your last order. We pride ourselves on giving you a great experience and I apologize again that this cancellation did not give that to you in this instance. Pending holds will release within ***** business hours of cancellation, if after that time you do not see the hold released please contact us for assistance. Some institutions may take up to 30 days.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi. I made a purchase in Sept 2022 for a bookbag, duffel bag and 2 gift cards for $100.00 each which were all intended to.be given for Christmas gift to my son . I received the bookbag and duffel bag almost immediately after the purchase but I had to call several times about the gift cards. I eventually received the gift cards after calling several times and asking why are they still processing gift card because i kept gettimg that message on the phone and via emaioll that the gift cards were still in process. Fast forward to Dec 28th when my son tried to buy shoes with the gift cards in the store. The cards both showed as inactive. Myself and the store clerk who was very helpful stayed on the phone for an hour trying to fix this situation, all to no avail. I called finish line ************ and was told that the transaction was cancelled on Sept 6th and then ********* said it wss cancelled on the 14th. However, I received a finish line email on the 14th stating that ince again the gift cards were still being processed. At NO TIME until after Christmas did Finish Line advice me that the guft cards were cancelled. ***** receiving this information I requested the general manager information SEVERAL times and have been refused this information. After being placed on hold they just hung up. I called back again this time speaking to someone named ***** and once again requested the general manager contact info to include name, telephone,and email she advised thatbshe doesn't know who it is and would have ********* call me back. I have worked in customer service and know for a fact if a customer ask for that information that it should be provided. I have all emails supporting my experience and just simply wanted the general manage or disrrict office to know of my experience and was not afforded this opportunity by the customer service agent. My order number was# ********** and the original purchase date was Sept 6th.

      Business Response

      Date: 01/05/2023

      JD **************************************************************** ** 46235
      January 5, 2023

      *************************************************************************************************** 33311
      Daytime Phone: ***********
      E-mail: *********************
                                                                                                                                         Ref:18672683 

      Dear ******** ***, 
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We are truly sorry for the inconvenience caused by order ********** and the canceled gift cards. This is being looked into to determine why you received them. Per our conversation today, rewards have been placed in your Status account for use on future purchases.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello i am contacting because i had placed an order before christmas and had payed for the fastest shipping to recieve these shoes fast and quick before christmas then the date came and nothing .. a few days later nothing still i check and they said they were delivered and i contact Finish Line and they said i have to wait for a refund request .. i have been waiting multiple days without nothing and my money is gone . i need help from someone or a solution as I have not recieved anything of my money back!! order nunber is **********

      Business Response

      Date: 01/05/2023

      JD **************************************************************** ** 46235
      1/5/2023
      ***************************
      3125 *********
      *******, ** 60632
      Daytime Phone: **************
      E-mail: ******************                                                            
      Ref:18670581 
      Dear ***************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize you did not receive your package and you have not yet received your refund. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show that there has been a refund processed in the amount of $365.37 on January 2, 2023. Please allow 3 to 5 business days for the funds to post to your account from the processed date. If you have further questions or concerns please do not hesitate to contact me or contact JD Finish Line **************** at **************. Again, my apologies.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/30/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes. I was a first time customer. Signed up to get your emails. Picked out a present for my daughter. A pair of converses. They rang up for sale in my online cart. Great! they had advertised they were having a big sale so I wasn't surprised. I paid for the shoes. Two days later they canceled my order because they weren't supposed to be on sale. I called and asked why I can't have the shoes because they are in stock online. They said a lot of items accidentally rang up on sale and that no one who purchased items on 12/28/22 were getting the items they paid for. This makes me not trust this company. They offered no compensation for wasting my time I spent a long time shopping online prior to purchasing. They should honor the price displayed.

      Business Response

      Date: 01/06/2023

      Dear ***********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize that your orders were canceled, and we understand your frustration; at this time we can assist you with placing a new order. However, we will not be able to honor the promotion on your last order. We pride ourselves on giving you a great experience and I apologize again that this cancelation did not give that to you in this instance. Pending holds will release within ***** business hours of cancellation, if after that time you do not see the hold released please contact us for assistance. Some institutions may take up to 30 days.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      JD Finish Line **************** Department

       

    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number: ********** I should be getting full refund as promised but its been over 1 month and Finishline still didnt issue a refund!! Id like full refund to be issued as I returned all The item and didnt receive 1 item in the box

      Business Response

      Date: 01/02/2023

      JD **************************************************************** ** 46235
      1/2/2023

      ***********
      ******************
      ********, ** 10069
      Daytime Phone: **************
      E-mail: ********************
      Ref:18660484 

      Dear ***********,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you have not received a full refund for your online order and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show there has been a refund of $90 processed on November 21, 2022, and the additional amount of $90 was processed on December 21, 2022. Please allow 3-5 business days for the funds to post to your account from the processed dates. If you have not received your funds we will advise that you contact your bank for further assistance. If you have any further questions or concerns please do not hesitate to contact JD Finish Line **************** at **************. Again, my apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders online 12/27/2022 (orders #********** and **********). The company took the money from my account and cancelled the orders without notification. I checked my email and orders status on 12/29/2022 and showed orders cancelled but no refund or cancellation email. I called customer service and they said it was a computer system glitch hence they cannot honor the deal. I told them it's the company responsibility to ensure all marketing material are reviewed and approved by *****************/regulatory. Misleading information considered as false advertising or misleading the consumers; could lead to class action lawsuit.

      Business Response

      Date: 01/02/2023

      JD **************************************************************** ** 46235
      1/2/2023
      *********************
      11666 ***************
      ********, ** 91732
      Daytime Phone: **************
      E-mail: *****************************
      Ref:18656736 
      Dear *********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize for your orders being canceled and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. We will advise that due to there being additional items added to your orders that did not qualify for the 50% off SOCKS ONLY promotion those orders were canceled and JD Finish Line is not able to honor the promotion and or price of those items. If you are interested in repurchasing the item you are more than welcome, however, the price shown on our website will be the amount charged. Due to the orders you placed being canceled you were not charged, there would be a Pending Authorization for the amount(s) submitted for your orders, however, the Pending Authorization shall release within 24 to 72 business hours. If you have any further questions or concerns please don't hesitate to contact JD Finish Line **************** at **************. Again, our apologies.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

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