Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

540 total complaints in the last 3 years.
144 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of sneakers and socks from FINISH LINE. The initial price was $185.00. Upon checkout an automatic promotional discount was applied to the order then I was charged $97.50. I made the purchase with my credit card. Several hours later, I received an email that my order was canceled and informed me to give FINISH LINE a call to discuss the cancelation. I contacted FINISH LINE and spoke to a representative who initially stated the order was canceled because FINISH LINE was running low or didnt have the merchandise I paid for. So I asked, do they have the merchandise, and the representative said no. I asked if he could check the website and see if they have it, he then stated they do have it and he can transfer me over to the sales department to make the purchase again, but at $185.00 instead of $97.50. Then the phone coincidentally disconnected. I called back twice, every time I reach someone and give them my order number, the phone coincidentally disconnects.
Business Response
Date: 12/30/2022
JD **************************************************************** ** 46235
12/29/2022

*************************
552 *********
Brooklyn, ** 11236
Daytime Phone: **************
E-mail: *************************
Ref:18654516

Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that your orders were canceled, and we understand your frustration; at this time we can assist you with placing a new order. However, we will not be able to honor the promotion on your last order. We pride ourselves on giving you a great experience and I apologize again that this cancellation did not give that to you in this instance. Pending holds will be released within ***** business hours of cancellation, if after that time you do not see the hold released please contact us for assistance. Some institutions may take up to 30 days.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department
Customer Answer
Date: 12/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Why would I purchase something from you guys again? So you can cancel my order? The representative lied to me and stated my items weren't available, but what he meant to say, is exactly what you are saying... my items aren't available, just not at the initial price I was charged for it. That's disgusting, and deceptive business practices.

Regards,

*************************
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/28 I purchased items for my wife and I and checked out online and paid for the items. I received an order confirmation number and a few hours later they cancelled my orders. I called them and they stated they cancelled because they did not have those items available in their inventory. I explained that the items I purchased still show up on their website and they told me to buy again and I did. The items were then processed and a conformation of shipping was provided to me. The price of the items on the new order were double the price of the cancelled orders and they would not honor those prices. Then they informed me that it was due to a coupon I used which was false because I never used a coupon this was something they advertised on their own. They basically did a bait and switch on me.
Business Response
Date: 12/30/2022
JD **************************************************************** ** 46235
12/29/2022

*****************************
581 ***********
******, ** 32765
Daytime Phone: **************
E-mail: *********************
Ref:18653440

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that your orders were canceled, and we understand your frustration; we see that you placed order **********. However, we will not be able to honor the promotion on your last order. We pride ourselves on giving you a great experience and we apologize again that this cancellation did not give that to you in this instance. Pending holds will be released within ***** business hours of cancellation, if after that time you do not see the hold released please contact us for assistance. Some institutions may take up to 30 days.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.

JD Finish Line **************** Department
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/27, I placed an order on finishline.com for a pair of air max ****** and socks. The shoes were discounted by 50% as part of a promotion they were running. On 12/28, I received an email saying the order was cancelled and if I wanted to know why to call. I called and was on a long hold, so while on the call, I chatted with an agent, *****, who told me the item was in stock and I would need to call to replace the order because she could not do it through chat. When I got an agent, she told me the inventory was out of stock. I questioned her since I was JUST told it was in stock and she asked me to hold. After another hold, she said Marketing hasn't updated their information and that's why it's out of stock. I told her there are too many stories floating around right now and I want to talk to a Supervisor. The Supervisor, ********, told me the item IS in stock but because of a system issue it was cancelled and I can replace the order but they won't honor the promotion. I'm sorry, WHAT?!? So you offer me a promotion, I use it, YOU cancel my order, and won't honor my promotion? I asked to speak to ********'s Manager, ******, who apparently is OOO. ******** then tried to get slick mouthed, so when I explained to her it is illegal to not honor an advertised price and I find it absolutely disgusting that I have been told multiple stories about my order, and, was told a friend had the same thing happen to her but the rep SHE talked to honored the promo...THEN all of a sudden ******** wanted to offer me a $20 reward. I want my original order with my original promotion honored. If Finish Line messed up, that is not MY responsibility to pay for.
Business Response
Date: 12/30/2022
JD **************************************************************** ** 46235
12/29/2022

***************************
9650 ********************
****************, ** 91730
Daytime Phone: **************
E-mail: *********************
Ref:18653295

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that your orders were canceled, and we understand your frustration; at this time we can assist you with placing a new order. However, we will not be able to honor the promotion on your last order. We pride ourselves on giving you a great experience and we apologize again that this cancellation did not give that to you in this instance. Pending holds will be released within ***** business hours of cancellation, if after that time you do not see the hold released please contact us for assistance. Some institutions may take up to 30 days.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
JD Finish Line **************** Department
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $200 gift card for my niece who is studying in ********* to buy a down jacket from Finish Line for her 20th birthday. She asked for a gift card from JDSPORT FINISH LINE because she liked the store in *********. I paid JDSPORT FINISH LINE $200 for my nieces gift card which was paid to Finish Line on November 13, 2022. My niece told me the gift card did not and would not work at the JDSPORT FINISHLINE website. At first JDSPORT FINISHLINE told me to order her gift in *** and ship it. I told them I bought my niece the gift certificate to use in ********* *************** where she lives and her address was recorded as *************** at the time of purchase. It would mean I'd have to spend a lot more money then the high amount I already spent on the $200 gift card. Finally after a few hours and days of trying to talk to someone who would help me I found a customer service rep who could help me get my money back. The agent told me she disabled my gift card (it had never been usable in the first place) and "submitted the manual refund request for the $200 and have not yet gotten a response from our ******************** That was December 16th 2022. I'm still waiting. This refund should have been very easy to do. They can see no one used the gift card because it was unusable. JDSPORT FINISHLINE is clearly mismanaged and seems to have expanded beyond its capacity to conduct honest business with customers. DO NOT BUY JDSPORT FINISHLINE GIFT CARDS.
Business Response
Date: 12/28/2022
JD **************************************************************** ** 46235
12/27/2022

*************************
217 ******************************************** 10128
Daytime Phone: **************
E-mail: **********************
Ref:18643805

Dear *************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We sincerely apologize you have not yet received your refund and for any inconvenience caused. After further review, there has been a manual refund request submitted and reviewed by our ****************** on December 27, 2022, for the amount of $200.00. Once the refund has been processed please allow 3-5 business days for the funds to post to your **** account. If you have any questions or concerns please do not hesitate to contact JD Finish Line **************** at ************** for further assistance. Again, our apologies.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 12/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

*************************
JDSPORT FINISHLINE referred my to a third party phone number ************
ticket number 829509
they sent me an email saying my $200 GIFT CARD had been redeemed. That is not true. The customer service rep. ** JDSPORT suspended my GIFT CARD because it didnt work. I have an email documenting this.
her name is *************************. Her number at JDSPORT is **********************

Business Response
Date: 01/03/2023
JD **************************************************************** ** 46235
1/3/2023
*************************
217 ******************************************** 10128
Daytime Phone: **************
E-mail: **********************
Ref:18643805
Dear *************************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We sincerely apologize you still have not received your refund and for any inconvenience caused to you. After further review, JD Finish Line's ****************** was able to determine that the gift card that was purchased was done through a 3rd party, which prevents our ****************** from seeing the charge in our system for the $200 amount on your debit/credit card provided in order to refund you. At this time, we will advise that you contact the ******************* at ************ for further assistance with this matter. Again, our apologies.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,
JD Finish Line **************** Department

Customer Answer
Date: 01/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

*************************
Initial Complaint
Date:12/26/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On one of the busiest days for shopping and returning items 12/26/2022, the Finishline store located at the ******************************* Mall in ******** ******* decided that all of the staff had to take a break at the same time shutting the store down for what has been over a hour and a half (1 1/2). No employees are here there is a line of over 25 people in the mall waiting for the store to open and no one including Finishline customer service line isnt assisting. I have been on hold with their customer service complaint line for over 30 minutes, wry unprofessional
Business Response
Date: 12/28/2022
JD **************************************************************** ** 46235
12/28/2022

*************************
P.O. Box 51173
*******, ** 85076
Daytime Phone: **************
E-mail: *********************
Ref:18641621

Dear *************************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize you have not been able to get in contact with **************** concerning this matter. Due to the high call volume for the holiday season, JD Finish Line ****************'s wait time for calls is a bit longer than usual. We attempted to reach you by phone at ************ but we were unable to reach you. At this time, there has been an Area Manager Notification submitted for the ******************************* Mall JD Finish Line so that the Area Manager is aware of what transpired on December 26, 2022. Depending on how busy the Store Area Manager is, please allow ***** business hours for a callback. Again, our apologies for any inconvenience caused. If you have any further questions or concerns please feel free to contact JD Finish Line **************** at **************.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,
JD Finish Line **************** Department
Initial Complaint
Date:12/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** Finishline cs agent said she requested refund for remaining amount to be refunded. Its still not been refunded Id like remaining amount to be refunded to original payment method
Business Response
Date: 01/02/2023
JD **************************************************************** ** 46235
12/29/2022

***************
******************
********, ** 10069
Daytime Phone: **************
E-mail: ********************

Dear ***************,

Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

We apologize that your refund was not available.We show that your refund was completed as of 12/21/2022. It can take up to three to five business days for it to become available. Also that window may be slightly wider due to the holidays.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

Thank you again for bringing this matter to our attention.

Sincerely,

JD Finish Line **************** Department

Customer Answer
Date: 01/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***************

hello was this order fully refunded for both items ? You never confirmed that
pls also reply to my email. I asked if this order was fully refunded for 2 shoes

Business Response
Date: 01/10/2023
JD **************************************************************** ** 46235
01/09/2023

***************
******************
********, ** 10069
Daytime Phone: **************
E-mail: ********************
Ref:18640998

Dear ***************,
Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you are dissatisfied with our resolution. We have confirmed that both items have been refunded as of 11/23/2022 and 12/23/2022. We have attached a copy of the completed refunds for your records.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department
Initial Complaint
Date:12/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered shoes from them on 12/18. Then an hour later I received a email saying that my order was canceled because the shoes aren't in stock. And they told me my refund will be immediately processed. I contacted them 2 days later to let them know that I haven't received my refund yet I was told it takes up to 72 hours. It has been 6 days now and still nothing. I called customer care for ********************** and asked to speak with a manager and was denied numerous times. And then I was put on hold for over 10 min. And once a agent answered they asked my order number after I gave it to them. I was put back in queue and the massage said I have to wait another 15min. Now I feel as though I am being played with by customer service for ********************** because they will pick up talk to me but as soon as I start to speak about my refund not posting to my account I get put back on hold and denied to talk to a manager.
Business Response
Date: 12/30/2022
JD **************************************************************** ** 46235
12/29/2022

*****************************
6102 ***********
*********, ** 21239
Daytime Phone: **************
E-mail: ************************
Ref:18636638

Dear *****************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that your order was canceled. After further review, we show that your order was placed with a third-party financial institution (ADP, CashApp, Chime, etc). Purchases made with these cards can take up to 30 days for the funds to be returned to the account.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department
Initial Complaint
Date:12/23/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order on 12/17/21, and the Finish line website showed standard estimated shipping date 12/21/22. I wanted this item by 12/24, so I was ok placing the order giving few days for late shipping. I received a *** tracking notification on 12/23 that my order will arrive on 12/28. I called the customer service and they told me that there is nothing they can do except cancel my order. What would canceling my order do? This is not how to do business, especially during holidays when customers have sentiments involved ordering items for their loved ones. This was my first order with Finish line and I am disappointed with their service and will not shop again!!Order# ********** Tracking# 1ZX52W48YW00281191
Business Response
Date: 12/30/2022
JD **************************************************************** ** 46235
12/29/2022

*************************
3808 ***********
************, ** 07047
Daytime Phone: **************
E-mail: **********************
Ref:18635831

Dear *************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We sincerely apologize that we fell short of your expectations. We do understand that was a frustrating experience, especially during the holiday season. A $20 gift card has been issued for the late delivery of your order. We have also placed a $20 reward in your Status account due to your order being incorrect.

We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department
Initial Complaint
Date:12/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 12/22 that ended up being partially cancelled due to the item being out of stock. I contacted customer service to try to get them to waive the shipping fee since I would not have placed an order with such a high shipping fee ($8) for only one item. The representative was extremely unhelpful and told me there was nothing they could do to help out even though it was finish line's fault for letting customers order an item that was actually out of stock.
Business Response
Date: 12/30/2022
JD **************************************************************** ** 46235

*******************
3032 ********************************************************************** ***
Daytime Phone: **************
E-mail: ***********************
Ref:18633553

Dear *******************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for ** to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you were charged shipping on a canceled order. We have requested a refund in the amount of $8.00 back to your original method of payment. Please allow three to five business days for complet
We regret any inconvenience this experience may have caused you. Your patronage is important to **, and we hope that you will continue to provide ** with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department

Customer Answer
Date: 01/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*******************
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Finish Line ************* 3 minutes ago NEW Went to the Finish line at ************* and needed a return after I purchased. They overcharged me 34. The manager made a big deal out of nothing and said I will jump over this counter and kill you. I started leaving the store with my family and I said I'm contacting the manager. He said I am the manager. I said ***$$ manager. HE PROCEEDED TO THREATEN ME AND 2 ***** EMPLOYEES HAD TO RESTRAIN HIM. I WANT THIS MAN FIRED AND ARRESTED. I WILL NOT STOP UNTIL IT HAPPENS
Business Response
Date: 12/30/2022
JD **************************************************************** ** 46235
12/29/2022

*************************
107 *************
*********, ** 18431
Daytime Phone: **************
E-mail: ********************
Ref:18630407

Dear *************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize for your recent store experience. We have alerted the Area Manager of our Viewmont Store of the matter. Please allow 24 to 72 business hours for a followup call or email.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department

Customer Answer
Date: 12/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is far from a case of ill talk to him and get scolded. This man threatened me, and was physically held back by 2 other finish line employees, from exiting the store after me with the threat of physical violence. My family was scared, I was scared and our Holiday Christmas shopping was ruined.
[Provide details of why you are not satisfied with this resolution.]

Regards,

*************************
Business Response
Date: 01/06/2023
JD **************************************************************** ** 46235
01/05/2023

*************************
107 *************
*********, ** 18431
Daytime Phone: **************
E-mail: ********************
Ref:18630407

Dear *************************,
Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
We apologize that you are dissatisfied with our resolution. I did communicate with the Area Manager after your initial complaint was filed.We will contact the Area Manager regarding your looking for a resolution.
We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
Thank you again for bringing this matter to our attention.
Sincerely,

JD Finish Line **************** Department

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The Finish Line, Inc. is NOT a BBB Accredited Business.