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Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 540 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 30th, 2022 I ordered (order number **********) a pair of shoes from Finish Lines website for $127.20 through Klarna. I was sent my tracking number 1ZA213T8YW20163035 and was informed the package shipped. The package was never picked up by a carrier. On December 12th I reached out to their customer support for information on why the shoes never left the facility. They responded by telling me they requested a refund for the item as its no longer available. I emailed them back several hours later asking for some kind of confirmation that a refund was in the works and Ive now seen tons of reviews from other people stating their issues with Finish Line. Someone else responded stating that they attempted to call me to discuss the order, which is false. I have not received any phone calls from finish lines customer support. Its now been roughly twenty four hours since my first email and I see no changes to my Klarna account, my order status, or on the tracking website. I do not believe a refund was issued at all.

      Business Response

      Date: 12/15/2022

      JD **************************************************************** ** 46235
      12/15/2022
      ***********************
      2227 ***********
      *******, ** 48206
      Daytime Phone: **************
      E-mail: ********************
      Ref:18565513 
      Dear ***********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize you did not receive your package and for any inconvenience caused to you. We spoke with you this morning concerning this matter. After further review of your order, we show there has been a refund processed in the amount of $127.20 on December 15, 2022. Please allow 3 to 5 business days for the funds to post back to Klarna and Klarna will then refund the amount back to your method of payment shown in their system. If you have any further questions or concerns please email back or you can contact JD Finish Line **************** at **************. Again, our sincerest apologies.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Finishline.com using AfterPay as my payment method. AfterPay took the first payment but I never received an order confirmation from the merchant. I called the merchant and they were of no help just kept saying I would receive in the hour and I never did

      Business Response

      Date: 12/15/2022

      JD **************************************************************** ** 46235
      12/14/2022


      ***********************
      12942 ***********
      **********, ** 60585
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                        Ref:18553043 

      Dear ***********************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize your attempt to place an order was not successful. A pending transaction can take one to three business days to get to AfterPay. Since the order did not go through a reversal will be processed back through AfterPay. If you have additional questions for AfterPay; they can be contacted Monday through Saturday 7AM to 7PM (CST), at ************.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THEY DONT REDUND YOUR MONEY UNLESS YOU CONTACT THEM AND ASK FOR IT??? They got my return but I never got a refund. I chatted with them online and they said they only refund you if you ask for a refund after returning the item. WHAAAAAAT?!?!?!? I read others who have this same review! IT'S A SCAM!

      Business Response

      Date: 12/15/2022

      JD **************************************************************** ** 46235
      12/14/2022


      *****************************
      5544 **************
      *******, ** 95765
      Daytime Phone: **************
      E-mail: ****************************

                                                                                                                                        Ref:18547384

      Dear *****************************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that you were not satisfied with our service. We see that your refund in the amount of $91.16 has been completed as of 12/10/2022. It can take your financial institution three to five business days to make the funds available. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 11/24/22 Black Friday I purchased 5 items online from finish line I received 4 of my items today I was so excited ?? I open the box and I was shock to see I received a used **** air*** I couldnt believe my eyes because I always buy from finish line. The 2 other sneakers were with their tags. The **** air *** had no tag ??? was not rapped in any papers just a used pair of shoes in a box which I send my money for a new pair of sneakers. As I noticed what had happened I contacted finish line customer service I spoke to a female I can if explain what had happened she said she will exchange it for a new one is was ok at first then then stated I have to shipped it back to them whenever they receive it then they will send me a new one I was are you serious this is unacceptable and unbelievable so I ask if I can speak to a manager she stated no managers is available I cant believe finish line send me a used pair of sneakers. Im still in shock that a major shoe company did this to there customer ????????

      Business Response

      Date: 12/05/2022

      Dear ***********************,
      My apologies; however, you have filed your complaint with FinishLine Tax Solutions. I am sorry about the issue you are experiencing, but could you please close out your complaint?
      Respectfully yours,
      ***************************
      FinishLine Tax Solutions
      Fax: *************** | Tel: (************************** | x105 | Email:  *********************************************
      Company website: www.finishlinetaxsolutions.com
      2646 **************************************************************

      Business Response

      Date: 12/08/2022

      ***********************
      9700 ***********
      ************* 89148
      Daytime Phone: **************
      E-mail: *********************
       

      Dear ***********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize you received a dirty/used item in the WOMEN'S **** AIR *** 97 CASUAL SHOES size 9.0 and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review, we show that the WOMEN'S **** AIR *** ************************************** the size you are needing. 

      We have submitted a request for you to receive a replacement for the product. We understand this is a mistake JD Finish Line has made and for that, we have issued you a $20 status reward to your account #********. There has been a *** return shipping label sent to the email address ************************ ********************** has advised that they cannot process your replacement order until the return of the used item has been confirmed. If you can email me photos of the used item to ******************************* we can send them to our ****************** hoping to get your replacement order processed as soon as possible. 

      Please note that the return would still have to be made of the used item if we can get your order processed before the return is received back. Also, replacements are shipped via Rush 2-Day shipping once processed and shipped from the *** facility. We look forward to hearing from you in regard to this matter. Again, our sincerest apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.


      Sincerely,


      JD Finish Line **************** Department


    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a large size hoodie. Came in a medium. Was exchange for large size. Never received. Called for a refund. Never received. Still waiting on a refund. Trying to return the sweat pant but keep saying they done recognize my email or order number to return.

      Business Response

      Date: 12/08/2022

      *********************
      48 **********
      Dover, ** 19904
      Daytime Phone: ***********
      E-mail: ********************



      Dear *********************,


      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.


      Per our conversation on 12/7/22 regarding order **********, we are sincerely sorry for the inconvenience caused by the mis-shipment of your order. A refund for the hoodie of $50.00 will be processed and should post with PayPal in 3-5 business days. 


      In addition, a *** label will be sent your email of ******************** to return the pants. Once the pants are received and processed, a refund of $30 will post to Paypal within 3-5 business days.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 12/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *********************

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will just take your money and run. I placed an order for a gift on 11/28/22. I was supposed to receive my item on 11/30/22. I got a notification saying that my order shipped. I tracked my order for 3 days and all the *** tracking said was "Label Created" which means that this scam of a company created my label and never gave *** the package to deliver to me. After going back and forth with INCOPETENT cust serv reps they finally days later decided to acknowlege that they lost my order. They then proceeded to "replace" my order, and havent shipped it for 6 days now. I ask those incompetent reps on whats going on and they give me the run around. NO solution, no information, nothing. I have no hope that they will actually send me my replacement order and that it will actually get delivered.They then sent me a email asking me to send back the item that never even left their warehouse for a refund. SCAM COMPANY. DISGUSTING.So now - I dont have my order OR my money.

      Business Response

      Date: 12/06/2022

      12/6/2022
      *********************
      5 ********************
      *****, ** 19014
      Daytime Phone: **************
      E-mail: ***********************************
      Ref:18524333
      Dear *********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      advise the 4-6 business days time frame due to the order having to go through review by our ****************** before its processed and shipped out. Your tracking number for the replacement order is 1Z6V4V950251382276. You can further track your package through www.ups.com for further updates as far as the delivery of the package. Again, our sincerest apologies.
      We sincerely  apologize you have not received your order yet or a refund for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show that a replacement order X569630439 has been processed and will ship out today via **** Please note that replacement orders are shipped through Rush 2-day shipping once the order has been processed and the package has shipped from the *** facility. We do however adJD **************************************************************** ** 46235

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was 11/18/2022 for $3,160.00. I brought several jackets online from finish line. I got the items on 11/22/2022 tried them on and they didnt fit. So I attempted to return them in store at the *************************** location in ************, **. But was denied was store associate ****** said the price was too high. Even though the online policy states that I can return any online purchase to any store and return a full refund. But I was refused a store return because the store said it will affect their sales goal for the day. So I then had to go a *** to purchase a box and return materials to return the items. And I still have not received a return yet.

      Business Response

      Date: 12/05/2022

      JD **************************************************************** ** 46235
      12/5/2022

      *************************
      5929 **********
      ************, ** 19149
      Daytime Phone: **************
      E-mail: **********************
      Ref:18476400

      Dear *************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you have not received your refund and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order,  we show there has been a refund processed in the amount of $3,160.00 on December 2, 2022. Please allow 3 to 5 business days for the funds to post to your account from the processed date. Again, our sincerest apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a pair of Jordans from the finish line website for my childs Christmas gift. Upon arrival I opened them and inspected them to find what looked like used sneakers. These sneakers look like they could even be knock offs with how horrible the stitching and glue is on them. When I called to ask for them to be swapped with new sneakers I was met with we no longer have this size in stock. They then proceeded to tell me my ************ are to send them back and wait for the shoes to get to headquarters before I can get my money back and then to hopefully get them when and IF they are in stock again. Before Christmas????? Unlikely. When asked if I could keep the shoes and get refunded if I sent pictures I was told the best I can do is give you $20 off your next purchase. The shoes are scuffed, stained, and have some sort of sticky substance on them. For a company who sells highly sought after shoes this is just unacceptable. Shoes should be inspected and some sort of quality control should be set in place.

      Business Response

      Date: 11/30/2022

      JD **************************************************************** ** 46235
      11/29/2022


      ***********************
      44 **************
      *********, ** 02861
      Daytime Phone: **************
      E-mail: *******************************
                                                                                                                                       Ref: 18472788

      Dear ***********************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize for the condition of your order when it arrived. We understand how important this time of year is. While the item does not show availability on the website, we show that we may still have some in inventory. If you are interested we can attempt to locate the item and make arrangements for an exchange at your local JD or Finish Line location. 
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a limited pair of air ****** shoes on 11/19/22.(8372388465)They were shipped via **** Finish Line request *** surepost, which means **** handles the final mile. **** was unable to deliver the shoes and notified me that it was returned to finish line. Finish Line refuses to reship the package to me. They also claim the shoes are sold out and offered me a refund. How can they be sold out when the order can just be reshipped out?

      Business Response

      Date: 11/30/2022

      JD **************************************************************** ** 46235
      11/29/2022


      *****************
      17719 ************
      *******, ** 77084
      Daytime Phone: **************
      E-mail: **********************
                                                                                                                                        Ref:18469303 

      Dear *****************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize that your order was unable to be delivered. We do understand your frustration. However, due to the quantity in which returns are delivered, we are unable to locate a single package to reship. We show that your refund has been completed as of 11/28/2022. It can take your financial institution a few days to process the refund.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [My name and address is on the package it shouldnt be too difficult to rescan the package and re-ship. Then when I called in, I was deliberately left on hold when I requested to speak to a supervisor. 


      Regards,

      *****************


      Business Response

      Date: 12/06/2022

      JD **************************************************************** ** 46235
      12/6/2022
      *****************
      17719 ************
      *******, ** 77084
      Daytime Phone: **************
      E-mail: **********************
      Ref:18469303-2
      Dear *****************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize for your package being returned to the sender and for any inconvenience. We understand you were not happy with the information previously provided in regard to your order. We will advise that JD Finish Line does receive returns in bulk every day and due to that, we do not have the option to locate a single return and ship the item back out. Also, any time a package has been returned to the sender JD Finish Line does not have the option to intercept the package and ship it back out to the customers address. At this time, we show that the ************** High OG '******* Lost and Found' are out of stock in all sizes. Due to JD Finish Line not being able to locate the single return because of the number of returns we receive in a day, there has been a refund processed for your order in the amount of $194.85 on November 28, 2022. Please allow 3-5 business days for the funds to post to your account from the processed date. Again, our sincerest apologies.


      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:11/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order (**********) and gloves were delivered with security tags still on it! Now I have to go out my way and waste my time to correct FinishLines error. Then almost the very next order ***********) FinishLine app charges wrong prices and NOT applying promotions correctly. So, now NOT only do I have to risk my safety to go and have the security tag removed but I have to deal with having prices corrected. FinishLine has went downhill bad and more than likely lost 10+ year customer! My last (4) four orders (3) three have had issues and ALL at the expense of the customer who just tried to make purchases in good faith of FinishLine doing/completing things like they stated they would at time of purchase in the agreed upon terms. Which have been violated by FinishLine!

      Business Response

      Date: 12/02/2022

      JD **************************************************************** ** 46235
      12/01/2022


      *********************
      652 **************
      ***********, ** 20714

                                                                                                                                        Ref:18468576 

      Dear *********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We apologize that we fell short of your recent orders. We completely understand your frustrations. Regarding the mis-shipment of the gloves, we show that you are shipping the item back for a refund. Once the item is returned, your refund will be processed. We have also placed a reward in your Status account for the hassle. Please allow three to five business days for your price difference to be completed on your second order. 

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

      Customer Answer

      Date: 12/02/2022

      Better Business Bureau:

      Better Business Bureau:
      I the customer had to jump through soooo many hoops to get to this! It took (3) three phone calls, (2) two supervisors, (2) two hours on the phone, (2) two emails and a ******* submission to get the problems that JD FinishLine created in the first place through their own negligence and faulty app! Definitely NOT how you treat a customer and as a matter of fact Im still having to waste more time to send the gloves back which they still have NEVER provided a return label like **************** stated they did in their response! So the lies continue and ** still probably NEVER doing business with them again due to lack of confidence in being able to make SAFE purchases from them! Now I have to risk my health and possibly others to return and correct JD FinishLines mistakes while being charged for it. I DONT work for them and yet Im supposed to waste time, gas and money to fix their s**** up while I CANT get ANY of that back ALL for trying to make good faith purchases and expecting JD FinishLine to have the integrity to do exactly what they said they would if you made a purchase from them, however NOT the case!

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *********************


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