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Business Profile

Retail Shoes

The Finish Line, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for The Finish Line, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Finish Line, Inc. has 231 locations, listed below.

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    Customer Complaints Summary

    • 540 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an air ****** 37 white on 12/08. The shipped me an air ****** 36 black. How this mistake can happen? I requested a replacement. They asked my to return the shoes and created a replacement order number. I returned the shoes, but they canceled the replacement order and without telling me the reason. Today is 12/22, I have been waiting for so long to get my shoes. Now $ is spent and I got nothing.

      Business Response

      Date: 12/26/2022

      JD **************************************************************** ** 46235
      12/26/2022
      *************
      12811 ***********
      ******, ** 98058
      Daytime Phone: **************
      E-mail: *********************
      Ref:18627830 
      Dear *************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize you were shipped the wrong item and for any inconvenience caused. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, there has been a replacement order processed and shipped for the *** ****** XXXVII BASKETBALL SHOES. We show that the package is in transit and will be delivered on December 28, 2022, by the end of the day. You can further track your package at www.ups.com using the tracking number 1Z3X2V100200122061. If you have any questions or concerns please do not hesitate to contact us. Again, our apologies.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order#********** tracking number 1Z1V98V10392661701 order#********** tracking number 1Z1V98V10292681003 order#********** tracking number 1Z6V4V95YW50522545 order#********** tracking number 1Z6V4V95YW00800552 order#********** tracking number 1Z1V98V10392716796 order#********** tracking number 1Z1V98V10392661685 *** has sent the claim to FINISHLINE for these six parcels, but the sender refused to handle the refund for me. I called FINISHLINE several times, and they told me that I could not handle the refund. I hope you can help me

      Business Response

      Date: 12/27/2022

      JD **************************************************************** ** 46235
      12/26/2022



      *****************
      42-65 main st flushing ** 11355
      Flushing, ** 11355
      Daytime Phone: **************
      E-mail: *****************************
                                                                                                                                        Ref:18626724 

      Dear *****************,
      Thank you for notifying ** of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.  JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize that your items did not arrive. At this current time JD Finish Line is unable to issue any refunds for the order numbers listed. We have reviewed the account and we show that several packages have been delivered at your address but not received.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,

      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order# **********. On Dec. 15th, I received the wrong sneakers from Finishline.com. Apparently, I received someone else sneakers because the packing slip was enclosed. I called Finishline and they advised me that the fastest way to process my exchange was to go to a Finishline store and they will process the return and than the exchange will occur. I did that on Dec. 16th. I returned the sneakers to store #*** at which they called into Finishline hotline to let me know how to process this return. I provide them a shipping label via email because they sent me the return label. I get no emails about the exchange which prompt me to call later that day. I am basically told that the exchange will happen once Finishline receives the sneakers which could take days. I needed these sneaker by Friday, Dec. 23rd since I will be away after that date. I than decided to have them process a refund. On Dec. 21st, I still have no record of the refund. I decide to call back Finishline and they have not received the wrong sneakers that I returned to the store which means no refund. I cannot talk to a manager and they say they will have someone call me back. When on the notes of my account, this whole situation is notated. This is so frustrating because I followed what they told me to do and yet I am paying for their mistake. I never received the sneakers that I ordered on Dec. 11th. I been inconvenienced in so many ways. I want my refund immediately.

      Business Response

      Date: 12/22/2022

      JD **************************************************************** ** 46235
      12/22/2022
      ***************************
      9339 ************
      ************, ** 19114
      Daytime Phone: **************
      E-mail: **********************
      Ref:18599684 
      Dear ***************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
       We apologize you were shipped the wrong product and for any inconvenience caused to you. After further review of your order, we was able to confirm with the Store that you made the return and they received the item back on December 16, 2022. At this time, there has been a refund processed in the amount of $145.00 on December 22, 2022. Please allow 3 to 5 business days for the funds to post to your account from the processed date. If you have any questions or concerns please do not hesitate to contact us. Again, our apologies.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Morning, I was having a chat with on of your customer representatives and i know I might sound annoying when I ask questions but there are certain aspects in the way a company is run that lets me know if I want to continue doing business with them. I know I am just one customer but I know I am not the only one who is having this issue. Why does your rep cancel a chat when I still haven't finished asking questions. it is extremely rude. That's not all, you have a bad website, a horrible app and terrible customer service, but us as customers who love sneakers and athletic apparel have to use, because the system is controlled by certain few companies. The least you can do is treat us right...this is the conversation...10:04 AM *********, thank you for contacting JD Finish Line! My name is ******, how may I help you today?10:05 AM ********************* hello 10:05 AM ****** Hello My name is ******, how may I help you today?10:06 AM ********************* i recently returned some sneakers i bought, upon returning them i lost the status points for that purchase, but i did not receive the status points i used to buy that pair of sneaker, why is that?10:06 AM ****** I am sorry you had to take out the time to contact us today to get this resolved. Let me just assure you, I'll get this handled for you.10:07 AM ********************* thank you 10:07 AM ****** Status points are deducted when you return your item. You gain points for the purchase if returned you they are deducted.10:09 AM ********************* yea i agree with that but i used **** points to but the shoes as well why arent those points returned to me?10:10 AM ****** Was it for an entry May I have your Status account number?10:12 AM ********************* yes for an entry ******** 10:12 AM ****** You do not get those point back if it was confirmed and the item purchased.For verification purposes may I have the first and last name on account as well as the email address listed please?10:13 AM ********************* ********************* ******************** thats tough to swallow... its a win/win for finish line 10:15 AM ****** The only way points are given back if not successfully redeemed.As of now your point balance is 899 points.10:20 AM ********************* so its like a penalty so customers dont return sneakers?10:20 AM ****** Is there anything else I can help you with today?Thanks for choosing JD Finish Line, have a good day!10:21 AM Agent has left the conversation 10:21 AM ****** Disconnected 10:21 AM Chat Ended

      Business Response

      Date: 12/22/2022

      JD **************************************************************** ** 46235
      December 22, 2022

      *********************
      68 ******************
      **********, ** 01453
      Daytime Phone: **************
      E-mail: ********************
                                                                                                                                         Ref:18615540 
      Dear *********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize the points were not refunded to Status account ******** for the **** Dunk SEA event that was returned for a refund. S:EA points are only refunded if the order is canceled or an issue with the shipment. As a one-time courtesy, we refunded the **** points and your new point balance is 2,899.90
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on November 18th , I placed a order for amount of $85.32. On November 23rd I received one of the 5 items placed. On December 7th I still never received the other 4 items. I called finishiline maybe 9 times in a 10 day period finally spoke to a supervisor **** he promised I would get my refund back of $75.21 for the items never received. Only and only to find out by my credit card company he charged me $75.21 instead issuing a credit.. with the amount of complaints I see on BBB something needs to be done about this company. They lost a 20yr customer. As of today December 19th nothing has been resolved besides me disputing the charges with credit card company

      Business Response

      Date: 12/22/2022

      JD **************************************************************** ** 46235
      12/22/2022
      ***********************
      7119 **************
      **********, ** 60455
      Daytime Phone: **************
      E-mail: *******************
      Ref:18614562 
      Dear ***********************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize you have not received a refund for the 3 out of the 4 items purchased on your order and for any inconvenience caused to you. At this time, since you have filed a chargeback with your bank JD Finish Line will have to wait for your bank to complete its investigation. Once your bank has reviewed the file, JD Finish Line will be able to take care of the refund. The process normally takes about a week and we will follow up with you once your bank completes its investigation. Again, our apologies for the inconvenience.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/28/22 I received my order on 12/3 with only half the items I ordered. I called them on that same day they apologized and set up a replacement order. On 12/7 received email saying my order was cancelled and I would be refunded. So I called them that same day and was told my order was canceled due to the order being over 12lbs (witch made no since because most all my order and order they ship out everyday are over 12lbs) they tell me I would be refunded with in 24 to 48 hrs or no later the 7 business days. I reordered the same products on that same day and I received my over 12lb order on 12/13. Fast forward to today and I still dont have my refund from the previous order so I call again today 12/19 and was told that my refund should be processed in the next 24/48 hrs and thats all they can do or tell me at this time. I just completely at a lost and think this is very poor business etiquette. I dont know what else I can do to get my money back.

      Business Response

      Date: 12/22/2022

      JD **************************************************************** ** 46235
      12/22/2022

      *****************************
      184 *********
      ********, ** 29209
      Daytime Phone: **************
      E-mail: ******************
      Ref:18611340 

      Dear *****************************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you did not receive 3 out of the 6 items purchased on your order and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. At this time, your order has been escalated to our ****************** for further review. We understand this has been an ongoing issue for you and we are working hard to resolve it. Once we get a response from our ****************** we will follow up with you within 24 to 72 business hours concerning your refund. Please let us know if you have any further questions or concerns. Again, our apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of **************** 9's on Dec 16th that were advertised available through Afterpay. I made the purchase and my account was drafted $54 but there hasn't been any activity concerning my order. There's no confirmation email and it looks as if the shoe is completely sold out.. it's Christmas time and I have no money to just give away. I either need this order to filled immediately or I would like a refund of my money so I can make an expedient purchase else where !

      Business Response

      Date: 12/22/2022

      JD **************************************************************** ** 46235
      12/22/2022

      *********************
      7931 **************
      *******, ** 77433
      Daytime Phone: **************
      E-mail: **********************
      Ref:18609565 

      Dear *********************,

      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you did not receive any updates in regard to your order or the delivery of your package. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show that your package is in transit and will be delivered on December 23, 2022, by the end of the business day. You can further track your package at www.ups.com for further tracking updates using tracking number 1ZAW7432YW00150843. If you have any further questions or concerns please do not hesitate to contact us back. Again, our apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 12/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *********************

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new pair of sneakers from Finish Line and was sent a pair that was clearly used and worn before...dirty...ripped tag...no paper on the inside of the shoes...no paper wrapping the shoes...shoes out of shape like they already have been worn! I need a brand new pair sent immediately to arrive before Christmas!Order# **********

      Business Response

      Date: 12/22/2022

      JD **************************************************************** ** 46235
      12/22/2022
      *************************
      226 **********
      **********, ** 08016
      Daytime Phone: **************
      E-mail: ***********************
      Ref:18597720
      Dear *************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We apologize you received a worn item and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show there was a refund requested in the amount of $120.00 on December 16, 2022, however, that request has been canceled due to we never received the worn item back. If you can please get the item returned as soon as possible we would be more than happy to issue you a refund. A *** return shipping label has been emailed to you for the return of the item. Or if you prefer you can return the item to your local JD Finish Line Store. Once the return has been confirmed your refund will be processed. Please let us know if you have any questions or concerns. Again, my apologies.
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 12/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *************************

    • Initial Complaint

      Date:12/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in the amount of $90. The item was shipped to me, with two different size shoes. I returned the item only to be told a replacement could not be sent as it was now out of stock. Due to an error on their end, I had to pay an additional $50 to get the shoes. I was issued a refund and $20 "reward", but I would like compensated for the additional $30 I had to spend because of their error.

      Business Response

      Date: 12/16/2022

      JD **************************************************************** ** 46235
      12/15/2022

      Chelsea Works
      12779 ***************
      **********, ** 41001
      Daytime Phone: **************
      E-mail: ************************
      Ref:18572232 

      Dear Chelsea ******************* you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.

      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.

      We sincerely apologize you were shipped two different sizes of shoes and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show there has been a refund processed in the amount of $95.40 on December 14, 2022. Due to you being issued a full refund for your purchase we are unable to provide you with any more compensation on top of the $20 that has already been given to you for the trouble regarding your order. Please allow 3 to 5 business days for the funds to post to your account from the processed date. Again, my sincerest apologies.

      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.

      Thank you again for bringing this matter to our attention.

      Sincerely,
      JD Finish Line **************** Department

    • Initial Complaint

      Date:12/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order via www.finishline.com on 11/19/2022, order #: **********, for $371.00. Upon arrival of my order on 11/25/2022, I realized the items did not fit and requested a return and refund. When I spoke with the representative (via telephone) on 11/28/2022, I was told that I could submit the items for return via mail or via local Finish Line store. Therefore, I took my order to the Finish Line in ************* (********, **) on 11/28/2022 to process my return. I was provided with a *** tracking number: 1Z61A5E49094932316 to track the receipt of my return, which states my return was received by Finish Line on 12/1/2022 at 10:58am. On 12/7/2022, after not having yet received my refund, I contacted Finish Line via telephone and was told by the representative that my refund should be in my account by the following morning because it would've taken 3-5 business days to process my refund. However, as of today, I still have not received my refund of $371.00, and have not been able to receive any information as to why my refund has not been submitted to my account. I would like my refund of $371.00

      Business Response

      Date: 12/16/2022

      JD **************************************************************** ** 46235
      12/15/2022
      *******************************
      10657 *************
      *********, ** 21163
      Daytime Phone: **************
      Evening Phone: **************
      E-mail: **********************
      Ref:18571331 
      Dear *******************************,
      Thank you for notifying us of your complaint. At JD Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
      JD Finish Line is committed to excellence in ***************** and our efforts remain focused on providing our customers with quality service.
      We sincerely apologize you have not received a refund for your returned items and for any inconvenience caused to you. We attempted to reach you by phone at ************ but we were unable to reach you. After further review of your order, we show that your refund has been denied for the amount of $371.00, due to the items that were returned to JD Finish Line did not match the items purchased on your order. At this time, due to the wrong items being returned, those items have been shipped back to the address we have on file. If you are able to locate the correct items purchased and return them to JD Finish Line we can then issue you a refund for your order. Please let me know if you have any further questions or concerns. Again, my apologies
      We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.
      Thank you again for bringing this matter to our attention.
      Sincerely,
      JD Finish Line **************** Department

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      *******************************

    The Finish Line, Inc. is NOT a BBB Accredited Business.

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