Reviews
Customer Review Ratings
Average of 156 Customer Reviews
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Review fromBrenda G
Date: 07/10/2025
5 starsBrenda G
Date: 07/10/2025
This bundle of linens was very unexpected and very nice. Each part was extremely soft well-made and comfortable. Can’t say enough about this bundle.
DreamCloud
Date: 07/13/2025
Hi there Brenda, thank you so much for that feedback. We are very excited that you are loving your Serenity Sleep Bundle! We wish you many nights of continued rest!Review fromColin B
Date: 06/28/2025
5 starsColin B
Date: 06/28/2025
The dream cloud bed is truly a bed all its own I don't think there's anything else like it!! We sleep like we never slept before especially my wife!! She loves it!! Truly a dream cloud!!DreamCloud
Date: 07/01/2025
Hello! We're thrilled to hear that your DreamCloud mattress is the perfect fit for you and yours. Thank you for your feedback, it truly means a lot to us. We wish you both many more restful nights and rejuvenating sleep ahead!Review fromMichael C
Date: 06/26/2025
5 starsMichael C
Date: 06/26/2025
Was hoping when I decided to purchase our Dream Cloud mattress that I would wake up in better shape than when I went to bed…hope realized! Back feels much better than with our old mattress.DreamCloud
Date: 07/01/2025
Hi Michael, thank you so much for that feedback! We are thrilled that your new mattress has exceeded your expectations and has been everything you hoped for and more. We wish you many more dream-filled nights!Review fromTazia S
Date: 06/23/2025
1 starTazia S
Date: 06/23/2025
It has taken me 2 years to write this, but I have never stopped thinking about how terrible this company was and want to be sure people know that the offer of making sure you sleep comfortably or they will let you return, is a lie. They will look for any way to get out of that offer. It was only a $1400 mattress (but I know that is a lot of some people!), and it was nothing more than that we didn't sleep comfortable on it. But they refused to return it, claiming there were stains, from the very specific pictures they asked us to send from the start, giving the angles, and types of pictures, which I sent, then they immediately replied it was stained and they wouldn't return it. I also replied back that it was less than a month old and we had not only a waterproof mattress protector but had even added down toppers and things trying to make it work. There were zero stains, but it was clear from the very first email they were looking for an out. So I packed it up in a heavy duty zip up mattress protector and put it in our shop for donation, since they clearly weren't going to support their promise. And then a few days later they said they would "re-assess" if I sent more pictures in different lighting. Which, if it was still on the bed or in the house I would have, but I'm not driving up to the shop to take it all out again, to take more pictures, of a nearly new mattress for more hoops.
There was immense tragedy we were handling, and we purchased the bed to be in our room in our house in the country, where we would go only on weekends, but because we needed to be there for longer weeks, we needed a comfy bed. But after a few weeks my husband still was not sleep comfortably on the new mattress. I was not blaming the mattress, because it might have just not been one that was good for him personally. But from the first email, it was clear they don't support their product. Always trust quality high end over hoping an inexpensive company will have the same support.DreamCloud
Date: 06/26/2025
Hello Tazia, We're very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how important it is to feel supported, especially when it comes to something as personal as sleep comfort. We apologize that the return process felt difficult to navigate. It’s never our intention for the process to feel frustrating or unclear. We see here a Senior Customer Advocate has already reached out to you directly to review your concerns and assist further. We genuinely value your feedback and have shared it with our team to help us continue improving our service.
Thank you again for bringing this to our attention.
Tazia S
Date: 07/12/2025
I appreciate the reach out, and I do see there was possibly more I could have done on my end to push the issue, but at the time I didn’t have the bandwidth. But I do feel they were responsive when they called in this follow up, in hearing my frustration of the situation at the time, and they are looking to resolve it kindly. We are in the hospital again with our kiddo, so I have not been able to get what is needed yet for them, to resolve it fully, but wanted to at least follow up to confirm there was a call, and she was kind, understanding, and helpful.Review fromJohn B
Date: 06/14/2025
5 starsJohn B
Date: 06/14/2025
When this large box was left on my sidewalk I’m thinking “Maybe I can roll it up the steps?” Well, we managed to get it in the house, unboxed and unwrapped what turns out to be the most comfortable mattress I’ve ever owned. My wife and I both sleep better than in years.DreamCloud
Date: 06/17/2025
Thank you so much for sharing your experience!
We’re beyond thrilled to hear that it was all worth it. Knowing that both you and your wife are sleeping better than you have in years truly makes our day.
Welcome to the comfy side you deserve every restful night on your new mattress!Review fromPeter D
Date: 06/11/2025
5 starsPeter D
Date: 06/11/2025
We absolutely love our new bed! The delivery was quick and setting it up was so easy. Love it!DreamCloud
Date: 06/11/2025
We're thrilled to hear that you’re loving your new bed and that the delivery and setup went smoothly. It means a lot to us to know you're happy with your experience. If you need anything else let us know. Enjoy your new bed!Review fromDonnir M
Date: 06/10/2025
5 starsDonnir M
Date: 06/10/2025
I originally ordered the Dreamcloud Premier Hybrid Rest mattress but it turned out to be too soft for my back. The return process was smooth and customer service was great. The contracted company that picked up the mattress was professional and timely. I decided to try again with the Dreamcloud Premier Hybrid which cost less so I was a bit skeptical at first. I love that this company has a 365 day trial period because I really needed to be sure. It has been 3 months and I will say I sleep well almost every night. The nights that I do not have nothing to do with the mattress. I have tried a much more expensive brand and I sleep better on this Dreamcloud Premier Hybrid mattress. Glad I gave them another chance.DreamCloud
Date: 06/12/2025
Hello Donnie! Thank you so much for taking the time to share your experience with DreamCloud! We're truly grateful you gave us a second chance and we're thrilled to hear that you're now enjoying restful nights on your new DreamCloud Premier Hybrid mattress.
We're sorry to hear that the Premier Rest mattress wasn't the right fit for your back, but we're glad the return process was smooth and that our pickup partners treated you professionally. Your comfort is our top priority, and your feedback reassures us that our 365-night trial policy is making a real difference for customers like you. Should you ever need anything in the future, whether it’s questions about your mattress, tips for care, or anything else. Please don’t hesitate to reach out. We’re always here for you.Review fromLissette G
Date: 06/09/2025
5 starsLissette G
Date: 06/09/2025
Thank you! I appreciate the time and patience dreamcloud had handling our experience. They truly do want to help find the best mattress to fit your needs.DreamCloud
Date: 06/10/2025
Thank you for your review! We're very dedicated to helping our customers find the right mattress and we're so glad to hear that it shows! Welcome to the Dreamcloud family!Review fromRikki L
Date: 06/07/2025
5 starsRikki L
Date: 06/07/2025
The hybrid mattress is the perfect balance of firm and soft. I feel like I sink into the memory foam but feel firmly supported at the same time. And the cooling pillows are amazing! Best sleep of my life.DreamCloud
Date: 06/10/2025
Hi, Rikki! We're thrilled to hear that you're enjoying your hybrid mattress and cooling pillows. We truly appreciate you taking the time to share your experience. Welcome to the Nectar family!Review fromJacqueline B
Date: 06/03/2025
5 starsJacqueline B
Date: 06/03/2025
The adjustable frame and mattress has been a game changer. No more stretching and adjusting to watch tv or read. If you’re wondering whether or not to purchase, do! You won’t regret it. The entire process from ordering to receiving exceeded my expectations.DreamCloud
Date: 06/05/2025
We're thrilled to hear that your adjustable frame and mattress have been a total game changer! Knowing you're enjoying effortless comfort while watching TV or reading makes our day.
It’s especially rewarding to hear that the entire process exceeded your expectations. That’s exactly the experience we aim to deliver.
Thanks again for choosing us, and welcome to the kind of sleep (and relaxation) you won’t regret!
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