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Review fromJohnil Q
Date: 07/15/2025
1 starJohnil Q
Date: 07/15/2025
Mold on One of Three Identical Nectar Mattresses—Warranty Denied
I own three Nectar mattresses purchased over the past few years. All have lived on metal platform frames at least a foot off the floor—never directly on carpet or hardwood. Two are perfectly fine; one developed visible black mold on its underside, which led to weeks of unexplained fatigue, dizziness, and brain fog for my spouse and me.
Because the mattresses share the same environment, airflow, and care routine, I suspect this unit arrived with dormant spores that slowly bloomed. Unfortunately, Nectar’s warranty team dismissed the claim in minutes, citing a blanket exclusion for “mold.” Their warranty contract also mentions that removing the permanent cover voids the warranty—so there’s no safe way to launder the fabric if something goes wrong (though does it even matter if it's not covered anyways?)
Mold can form from manufacturing or storage conditions—not just customer misuse.
You’ll pay over $1000 for a mattress advertised as having a warranty, only to discover critical exclusions after a problem appears.
On top of that, I was offered an extra warranty for $130 in that same checkout flow which I ended up purchasing. When trying to submit a claim through them which I now see is through the company "Extend", they *also* denied it, citing the same blanket exclusion for mold, so there was really no point in buying the extra warranty.
I am still hoping Nectar will revisit the claim and at least offer *something*. Until then, I can’t recommend the product or the warranty process. Mattresses aren't cheap, find one where you can have the peace of mind that if something goes wrong the company will have your back.
Nectar Sleep
Date: 07/21/2025
Thank you for taking the time to share your concerns. We sincerely apologize for the experience you and your spouse have endured. We understand how frustrating this must be, especially after investing in multiple mattresses and an extended warranty. One of our senior customer care advocates will be following up with you directly to review your case in more detailReview fromFrank I
Date: 07/15/2025
5 starsFrank I
Date: 07/15/2025
Great pillows, maintains minimal heat as advertised. Keeps you cool at night. Definitely worth the price.Nectar Sleep
Date: 07/20/2025
Hello Frank! Thank you so much for your kind words! We're thrilled to hear you're enjoying the pillows and that they're keeping you cool at night just as promised. Comfort and quality are top priorities for us, so it’s wonderful to know they’re living up to expectations. If you ever need anything else, we're here to help!Review fromAlexander N
Date: 07/14/2025
1 starAlexander N
Date: 07/14/2025
I placed an order for a bundle on 7/11. I chose the 36 month financing option with Affirm since that is what fit my budget. Within an hour of placing the order, I decided i wanted the premier hybrid instead of the classic hybrid, so I called customer service to have it swapped. I was told they could not swap the mattresses within the order and they couldn't cancel the entire order because the frames were already processed. I was told that they could cancel the mattress and I could place a second order for the upgraded ones. There was no mention that this would impact the finance terms.
After placing the order for the replacement mattresses, new terms were generated for the mattress and the existing finance terms for the frames essentially reverted to 18 month terms. I called both nectar and affirm, and neither could/would do anything about it.
So, i'm now stuck with twice the monthly payment, which was not in my budget. That said, I had to call back and make sure the free bundle items were re-added because they weren't included in my replacement mattress order.Nectar Sleep
Date: 07/19/2025
Thank you for reaching out and sharing your experience. We are very sorry for the confusion and frustration regarding your order swap and Affirm financing. While we offer a third-party financing option during checkout for your convenience, we do not have access to or control over how terms are structured or modified. We regret if this was not communicated; please know that your satisfaction is our priority. If you have any further questions or concerns, please don't hesitate to let us know.Review fromRichard K
Date: 07/14/2025
5 starsRichard K
Date: 07/14/2025
The Sleep Team at Nectar is stellar, and spent over an hour helping me to decide on a correct mattress.
After sales support is some of the best in the marketplace today.Nectar Sleep
Date: 07/18/2025
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with the time and support you needed to find the right mattress. We truly appreciate your feedback and are so glad you to have you as part of the Nectar family!Review fromMarion S
Date: 07/10/2025
5 starsMarion S
Date: 07/10/2025
I had a hip replacement surgery. I was sleeping on a twin size Nectar Matt in the guest room. Have had the twin for years, one of the most comfortable and durable Matt's ever owned. I spent years in Bedding sales, and sold some of the best offered on the mkg. My twin Nectar was superior to anything I ever owned or sold. I needed to upgrade size to a full sized with the premier frame and massage unit. I love it. It was just what I needed in order to get a comfortable night's sleep and rest, and to elevate my legs. In performance, it is comparable or maybe even exceeds the King size in my master bedroom, famous name brand, costing almost three times the costs of my Nectar. I am a Nectar fan and customer for life.Nectar Sleep
Date: 07/14/2025
Thank you so much for your kind words and for sharing your experience! We're truly honored to be part of your recovery and rest. It means the world to hear how much you love your Nectar setup. Welcome to the Nectar family for life!Review fromCathy F
Date: 07/10/2025
5 starsCathy F
Date: 07/10/2025
I purchased the Nectar pillows and absolutely love them!!
I have tried multiple brands of pillows and have spent more money than I cared to. Once I received these pillow I was very happy with the quality and the comfort. Also I use a silk pillow case which also makes it very comfortable!!Nectar Sleep
Date: 07/15/2025
Thank you so much for taking the time to share your feedback! We're absolutely thrilled to hear that you’re loving your Nectar pillows! It means a lot to know that after trying multiple brands, you’ve finally found the comfort and quality you were looking for with us.
If there’s anything else we can assist you with please let us know and thanks for choosing Nectar!Review fromKelvin O
Date: 07/09/2025
5 starsKelvin O
Date: 07/09/2025
Less than 10 minutes to complete the assembly and install the mattress. Very comfortable!Nectar Sleep
Date: 07/13/2025
Hello Kelvin! Thank you so much for sharing your experience! We're thrilled to hear that the assembly and installation took less than 10 minutes and even more excited that you're finding your mattress so comfortable. At Nectar, we aim to make every step of the process simple and satisfying, from unboxing to your first night's sleep. If you ever have any questions or need support down the road, we're always here to help. Wishing you many restful nights ahead!Review fromKara M
Date: 06/30/2025
1 starKara M
Date: 06/30/2025
Horrible, horrible experience and will be returning mattresses due to customer service experience. Horrible/no customer service!!! Would have loved to keep the mattress because it does seem comfortable but will not keep with the current frame and want to spend my hard earned money with a company that respects me and my concerns.
Mattress frame received according to Nectar website was supposed to be 60x80 but actually measures 78 1/2 by barely 58. If they would have offered to exchange it as I asked they could have kept a customer now I am so upset about all the time wasted and rudeness received that I don’t want the damn bed anymore.
I spent 4.5 hours on the phone they require 15 different pictures that I kept having to resend because they didn’t like them. Not to mention I got disconnected twice and they didn’t call back even though I had been sending via email photos and sent my phone number.
On my third call I was told the bed frame is within acceptable measurement guidelines and they won’t replace. When I explained the shorter frame will create more opportunity for mattress to sag they said mattress is under warranty if that happens. We have two other adjustable frames and they all measure exactly the same size as mattress.
In addition, we initially also thought usb ports were missing and massage function didn’t work because the book received for the mattress frame was not for the mattress frame we apparently have. The usb ports were in a different place and massage function instructions did not turn it on but my husband was able to finally get it to work a different way.Nectar Sleep
Date: 07/04/2025
Kara,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you encountered and appreciate the opportunity to address your concerns. We understand there was room for improvement in how the communication and overall handling of your warranty concerns were managed, and we apologize for any frustration this may have caused.
A Senior Customer Advocate has carefully reviewed your claim and has reached out directly to offer further support and explore a resolution. We kindly encourage you to respond so we can continue working with you to help make this right.
We look forward to assisting you.Review fromBarbara P
Date: 06/30/2025
1 starBarbara P
Date: 06/30/2025
Didn’t want to refund adjustable frame because the box was opened. Can’t return the mattress unless it was used on an approved frame. Finally agreed to the return. Sales tax on a $2000 plus order was NOT refunded.
These people are not credible. What a hassle.Nectar Sleep
Date: 07/03/2025
We're so sorry to hear of the issues you had with your return. This does not at all sound like the kind of experience we aim to provide our customers and we sincerely apologize for any frustration this has caused you. According to our records, your refund was processed in full and a senior customer advocate has reached out to offer additional assistance if needed. Thank you for taking the time to provide us this feedback and, if there's anything else we can help with, please let us know.Review fromJohn C
Date: 06/30/2025
5 starsJohn C
Date: 06/30/2025
Excellent people & products.
My chiropractor recommended thaT I get a nectar mattress because I was waking up with back pain. Should have done it years ago. We spend a third of our lives in bed. We deserve to have that be a great experience.
The Nectar mattress and the bedding is very high quality. My highest recommendation for Nectar.Nectar Sleep
Date: 07/03/2025
Hello, John! We're so pleased to hear that your new Nectar mattress has made such a positive difference in your sleep and overall well-being. It’s especially meaningful to know it came recommended by your chiropractor, and that it’s living up to the expectations. We appreciate your review and can't thank you enough for your recommendation!
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