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Customer Review Ratings
Average of 425 Customer Reviews
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Review fromAshley T
Date: 07/28/2025
5 starsWe bought our first Nectar mattress almost 8 years ago when the company first started and it was the best mattress we’ve ever had! We just passed that mattress onto our almost teenage son so we could upgrade to a split king with the adjustable base. LOVE LOVE LOVE! I recommend Nectar to everyoneReview fromTy N
Date: 07/26/2025
5 starsWe purchased a similar hybrid mattress that was great but caused me back pain from being too soft. Upon friends recommendation we returned it and got the Nectar. Phenomenal decision. Zero break in period. Any future mattresses will be from Nectar.Review fromSuzy B
Date: 07/24/2025
5 starsSuzy B
Date: 07/24/2025
I bought the bundle and the extra frame. Easy to assemble (my boys did it). Comfortable and great pillows but the sheets are scratchy. I pre washed them before I put them on. I hope they soften up with each washing!
Nectar Sleep
Date: 07/27/2025
Hello Suzy! Thank you so much for your feedback! We're thrilled to hear that the bundle was easy to assemble and that you're enjoying the comfort of the mattress and pillows. We're sorry to hear the sheets feel a bit scratchy at first. They’re designed to soften over time with each wash, so we hope you’ll notice a difference soon. In the meantime, we truly appreciate your honest input, and we’ll be sure to pass it along to our product team. If you have any further concerns or questions, we're always here to help!Review fromKendra O
Date: 07/18/2025
1 starKendra O
Date: 07/18/2025
I will never shop with this company ever again. I decided to splurge a bit on a mattress, I was told July 11th through the 17th that I would see my unit shipped ( I placed my order July 3rd). The unit never shipped & for updates I had to call into customer service. When I called customer service, Gerald told me that I would receive the tracking within 24 to 48 hours since fed ex has my unit. I call back on Friday because I never received an email with tracking and was told I’d have to wait an entire week to receive tracking so the 25th. How is that fair to the customer? Not only that, they offered me only $40 which mind you I had to fight for the extra ten since he started with 30 and had the audacity to say that’s all he can do to make sure I don’t cancel. 0/10 customer service just lies and they never inform you about any issues. If the unit was back ordered this should’ve been mentioned on the site.Nectar Sleep
Date: 07/22/2025
We are so sorry for the delay you experienced with your mattress. We know how important it is to have your mattress when you need it, and this is never what we want for any of our customers. One of our senior customer advocates has reached out to ensure your full refund has been processed for your cancellation. Please let us know if there is anything else we can do to help!Review fromJohnil Q
Date: 07/15/2025
1 starJohnil Q
Date: 07/15/2025
Mold on One of Three Identical Nectar Mattresses—Warranty Denied
I own three Nectar mattresses purchased over the past few years. All have lived on metal platform frames at least a foot off the floor—never directly on carpet or hardwood. Two are perfectly fine; one developed visible black mold on its underside, which led to weeks of unexplained fatigue, dizziness, and brain fog for my spouse and me.
Because the mattresses share the same environment, airflow, and care routine, I suspect this unit arrived with dormant spores that slowly bloomed. Unfortunately, Nectar’s warranty team dismissed the claim in minutes, citing a blanket exclusion for “mold.” Their warranty contract also mentions that removing the permanent cover voids the warranty—so there’s no safe way to launder the fabric if something goes wrong (though does it even matter if it's not covered anyways?)
Mold can form from manufacturing or storage conditions—not just customer misuse.
You’ll pay over $1000 for a mattress advertised as having a warranty, only to discover critical exclusions after a problem appears.
On top of that, I was offered an extra warranty for $130 in that same checkout flow which I ended up purchasing. When trying to submit a claim through them which I now see is through the company "Extend", they *also* denied it, citing the same blanket exclusion for mold, so there was really no point in buying the extra warranty.
I am still hoping Nectar will revisit the claim and at least offer *something*. Until then, I can’t recommend the product or the warranty process. Mattresses aren't cheap, find one where you can have the peace of mind that if something goes wrong the company will have your back.Nectar Sleep
Date: 07/21/2025
Thank you for taking the time to share your concerns. We sincerely apologize for the experience you and your spouse have endured. We understand how frustrating this must be, especially after investing in multiple mattresses and an extended warranty. One of our senior customer care advocates will be following up with you directly to review your case in more detailReview fromJaime C
Date: 07/15/2025
1 starWorse customer service ever. Long story made short. They did nothing to rectify the situation and or help us in the end. Received a faulty mattress that arrived in a box that was torn up and looked like it was run over by a train thanks to FedEx. We simply requested a new mattress be sent and they haul the other one away that was in a damaged box and they would not do that. They said that we had to open it up and prove that the mattress was damaged and I was not comfortable with that. It was not my fault that FedEx delivered a faulty package and nor was I going to risk opening up a sealed mattress that could have damage to it when they could take it back and send a new one. I paid $1,000 and expect a nice box to be delivered with a fresh product in there and not risk or worry that it potentially got damaged. How is that the consumer's fault?? Nobody helped and in the end, we sent it back, and requested a full refund!Review fromFrank I
Date: 07/15/2025
5 starsFrank I
Date: 07/15/2025
Great pillows, maintains minimal heat as advertised. Keeps you cool at night. Definitely worth the price.Nectar Sleep
Date: 07/20/2025
Hello Frank! Thank you so much for your kind words! We're thrilled to hear you're enjoying the pillows and that they're keeping you cool at night just as promised. Comfort and quality are top priorities for us, so it’s wonderful to know they’re living up to expectations. If you ever need anything else, we're here to help!Review fromDiana C
Date: 07/14/2025
1 starDiana C
Date: 07/14/2025
My husband replaced one mattress with another because the initial one lost its firmness in less than a couple of months. We bought a new "firmer" one, which was more expensive, and for the "trouble" they gifted us a sleep bundle (pillow, mattress cover). After a couple of months, again this mattress was sagging, and we had to return it. They advertised that if you return it in less than a year, you get your money back, but that is false. Before the return, we took pictures of the mattress and its condition, just in case, and when they received it, they told us it was damaged, but that accusation didn't last because we had the proof.
They refunded us only a few hundred dollars because their "gift" was no longer a gift, and it cost more than $500, with no possibility of return. They are scammers, and their products are of subpar quality. If you care about your sleep, money, and nerves, please avoid this horrible company.Nectar Sleep
Date: 07/26/2025
We're so sorry to hear that your mattress wasn't the right fit for you and that you had issues when trying to return. This is not at all the kind of experience we aim to provide our customers and we'd be more than happy to look into this further. Please reach out to us directly via phone, email, or chat so that we can locate your order and investigate this situation. Thank you for bringing this matter to our attention. We hope to hear from you soon so that we can work towards a resolution together.Review fromAlexander N
Date: 07/14/2025
1 starAlexander N
Date: 07/14/2025
I placed an order for a bundle on 7/11. I chose the 36 month financing option with Affirm since that is what fit my budget. Within an hour of placing the order, I decided i wanted the premier hybrid instead of the classic hybrid, so I called customer service to have it swapped. I was told they could not swap the mattresses within the order and they couldn't cancel the entire order because the frames were already processed. I was told that they could cancel the mattress and I could place a second order for the upgraded ones. There was no mention that this would impact the finance terms.
After placing the order for the replacement mattresses, new terms were generated for the mattress and the existing finance terms for the frames essentially reverted to 18 month terms. I called both nectar and affirm, and neither could/would do anything about it.
So, i'm now stuck with twice the monthly payment, which was not in my budget. That said, I had to call back and make sure the free bundle items were re-added because they weren't included in my replacement mattress order.Nectar Sleep
Date: 07/19/2025
Thank you for reaching out and sharing your experience. We are very sorry for the confusion and frustration regarding your order swap and Affirm financing. While we offer a third-party financing option during checkout for your convenience, we do not have access to or control over how terms are structured or modified. We regret if this was not communicated; please know that your satisfaction is our priority. If you have any further questions or concerns, please don't hesitate to let us know.Review fromRichard K
Date: 07/14/2025
5 starsRichard K
Date: 07/14/2025
The Sleep Team at Nectar is stellar, and spent over an hour helping me to decide on a correct mattress.
After sales support is some of the best in the marketplace today.Nectar Sleep
Date: 07/18/2025
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with the time and support you needed to find the right mattress. We truly appreciate your feedback and are so glad you to have you as part of the Nectar family!
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