Complaints

This profile includes complaints for ExperiGreen Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ExperiGreen Lawn Care

  3840 Edison Lakes Pkwy Mishawaka, IN 46545-3400

• 

  ExperiGreen - Columbus, LLC

  824 N Rose Ave Columbus, OH 43219-2525

• 

  ExperiGreen, LLC

  12887 Fairlane St Livonia, MI 48150-1328

• 

  ExperiGreen Lawn Care

  2801 Fortune Cir E Ste A Indianapolis, IN 46241-5551

• 

  ExperiGreen - Cincinnati, LLC.

  9881 Crescent Park Dr West Chester, OH 45069-3867

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using this company to take care of my lawn last year. After a couple of applications they did I started to notice bare and thin spots on my lawn starting to appear. I contacted them, and let them know what I saw going on, they sent a technician to evaluate the issue. They claimed the spots were caused by insects. They applied insect control on the spots, they also recommended overseeding and liquid aeration. Which I paid extra for them to complete. This year they started their normal applications for the lawn. The lawn just seems to be getting worst and worst. So I tried to contacting them and their costumer service multiple times about what my lawn has been looking like since theyve been taking care of it. They go on to send a technician that just gave a lawn report, and have done nothing new about the issue. On the lawn report they just claimed that we need to overseed and liquid aeration again which they also said will take a couple of years to fix. My lawn used to be good before they took care of it. I was paying them to keep up with my lawn considering I didnt have time to. I have wasted my money now for my lawn to look worst.

  Business Response

  Date: 11/08/2022

  ******, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you today to discuss these concerns further. Please do not hesitate to let us know if you have any further questions, thank you.

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/6/22, I ordered ExperiGreens six-month ******************* Program 20 and Grub Protection 20 Program. Prepaid total, $474.95 (May thru Oct). Acct/Cust#: *******. First application, 5/10. Second, 6/13. During 7/11 visit, I asked tech why brown spots were appearing throughout my lawn, learning only then that watering after each fertilization was needed, as no one instructed me to do so in person or in service notes. Not blaming them for assuming I knew this, I didnt complain but knew then I wouldnt renew. The mid-August and mid-September techs left no service notes, adding to my loss of faith. Again I didnt complain, knowing Id be done with them at Octobers end. Per their cancellation terms ("Customer must call ********************** at ************"), on 9/8, I messaged them advance notice that Id not be renewing and requested auto renew cancellation. On 9/13, I followed up by phone. ******* confirmed auto renew cancellation. During Octoberafter my nonrenewal noticeI never received service or an explanation. I contacted them on 11/2 (after the sixth month) requesting a refund check for $79.16 (1/6 of $474.95 prepayment). Their boilerplate apology for your frustration response is pasted in part below: We do not have contracts customers sign, but services are continuous unless notified to make any changes to the account which your account has been noted to not renew for next season. We are getting ready to schedule your final lawn application as it's meant to be applied in the weather we're receiving now. Once scheduled, we'll notify you the day before. If you have any questions please let us know, thank you. As for their weather claims, temps in my area ranged from 84 high to 50 low (Sept), and 70 high to 41 low (Oct), a difference of 34 and 29 degrees respectivelysimilar ranges. Due to ExperiGreen's incomplete service, evasive responses, and push for a post-agreement visit, I want nothing other than a check for $79.16.

  Business Response

  Date: 11/08/2022

  *******, thank you for your feedback. We see you have spoken via email and phone to our representatives regarding this concern. We would like to explain to you that our services are continuous every 4-6 weeks which is also dependent on the weather. We do not guarantee the dates for your applications only that they will be done within the time frame which is flexible depending on several other factors. You began your services in May and would end as soon as your final application has been completed. Our services renew at the end of every year but since your requested for them to not renew your account was documented properly. We see at this time you have decided to cancel your services and not have your final application completed. Your prepayment for the season came to $474.95 which included the 6 lawn care applications for $70.00 with your first one at our new customer special of $29.95. This ************************* also included your Grub Control for $120. We have processed your remaining prepay credit of $66.50 which should reflect back on your original payment within 3-5 business days. Thank you. 

  Customer Answer

  Date: 11/11/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on the condition that the refund is delivered within the stated timeframe.

  
  

  Thank you.

• Initial Complaint

  Date:10/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experigreen Lawncare bought out my local lawncare company and with it my business. I had no signed contract with the former lawncare business, just a verbal agreement for the approximate number of treatments per year and an agreement that they call before every service to make sure we wanted them to proceed with said service. When Experigreen took over, I heard on my ******************** immediately that people were having issues with them showing up and just doing treatments without approval and that their prices were also higher than the former company. Within a day of me reading these posts, they came to my house & did a treatment of some sort when I was not home. I did call & ask them to give me an accounting of my former service vs. what they charged - I never received the information as requested. In October, I received a call about them coming to do the next **************** asked me if I wanted to add a 'boost' treatment of some sort for $50. I was on my way to a meeting and in a hurry and said yes, if we need it, that's fine. The service rep did not inform me how much they were charging for the overall treatment or explain the treatment in any detail. Previously my lawn treatments were typically from $80 - 150 per treatment. We may have done a special treatment or two that was $250-300, but those were seldom over the last **** years. On 10/3/22, I received an email with an invoice from Experigreen for $544.39. I called immediately to ask why this was so high as we have NEVER spent that much on one lawn treatment before. No one called me back about this. I then received email reminder on 10/18/22 that they had not received payment. I called them again the same day to let them know I was waiting to hear back from someone about this invoice and the service provided. The female that called me back said that I requested the service, was aware of the cost and that they had that conversation recorded. I asked to hear this recording but they said no.

  Business Response

  Date: 10/20/2022

  *******, thank you for your feedback. We apologize for your frustration. We see you have spoken with a couple of our customer service representatives who have explained to you that based on the recorded conversation you had with a sales representative on 9/26 the service and pricing for the Liquid Aeration & Overseeding was agreed upon which is why it was completed for you. During the recorded conversation you specifically asked the sales representative if this was a service you had done every year which he let you know you did not. At that point, you then informed him again to go ahead with adding the new service and then also agreed to add 2 additional lawn care applications to your existing program. We apologize for your frustration and are happy to offer you 10% off of the current balance due for your Liquid Aeration & Overseeding. If you would like to claim this offer please feel free to contact our offices at **************, thank you.
  

  Customer Answer

  Date: 10/20/2022

   I am rejecting this response because:  The customer service rep who contacted me asked if I wanted the EXTRA $50 service in addition to what I assumed was our regular service (typically75-85$). I said yes to that extra $50 service not to a service that No one mentioned would cost $500+. I barely spend that in a years with of treatments and have only had that kind of treatment 1-2 times in 10 years. I will pay for a standard seeding service if under $100) and even 10% of what my lawn expert friend just informed me liquid aeration is - soap and water on my lawn. I have complaints about these less than straightforward business tactics from ***** other people in ******* alone posted on our community ******** page that I would be happy to copy you on. I still have received no record of my recorded phone call that I requested either. 
  
  
  

  Business Response

  Date: 10/21/2022

  *******, thank you for your feedback. We apologize for your feedback. As we mentioned during the conversation with your sales representative, he clearly explained to you the purpose of the liquid aeration and over seeding service and the cost of this service of $505. When he mentioned the price, you did repeat the pricing back to him to confirm and then asked him if this was something you had done with the previous company. He let you know unfortunately we did not have the previous companies records but it is a service we recommend.At this point you responded back to him by saying I dont remember it being that expensive but that is fine Im pretty sure thats what we do thats the last service right before winter is that correct? in which he replied back to you yes. At that point you then again told him that was fine and then requested a summary of what youve done for the year because you were interested in reviewing what you had completed this season and the pricing. You mentioned it had been a long time since you originally purchased services and just wanted to see what was included. At this point the sales representative also informed you of the two applications of your program that were skipped for the season including the winterizer fertilizer. After he explained those two applications to you, he let you know it would be $62/ea to add those visits. You replied that was fine and to go ahead and do it. Our representative then confirmed your email address to which you requested adding an additional email address outside of your husbands since you were not sure how often he used that email address. We apologize if you feel the service was added without clarification of the pricing but based on the recorded call, we can confirm the price was clearly communicated and agreed upon. Unfortunately, we are not able to remove the balance for this service due to this but are happy to again offer you the 10%off which can be refunded to your account at any time. Please feel free to contact our offices if you would like to claim this offer, thank you.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spring 2022 I was contacted by Experigreen and was told I still had a credit from last year over $200. I told them at that time when the credit was gone I wanted to cancel there service. In August 2022 I was called by experigreen offering mosquito service. I told them to call me back in 2 weeks because I didn't have time to talk to them. The very next day they showed up and did a mosquito service...which I have on video. I called them and told them I had not requested the service and had canceled the service when I spoke to them in the spring. Now they say I them $100 and keep harassing me for payment that I did not authorize or want. I have called them repeatedly trying to resolve this issue and they have been rude unprofessional and refuse to help me. I have repeatedly told them I refuse to pay the bill because I didn't authorize anything past the credit I had.

  Business Response

  Date: 10/04/2022

  ******, thank you for your feedback. We apologize for your frustration. After reviewing your account we have determined that the current balance of $100.74 should be removed which we have completed for you so no further balance is due. If you have any further questions or concerns please do not hesitate to reach out to our offices at **************, thank you.

• Initial Complaint

  Date:09/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are using ExperiGreen to treat our grass, bushes, trees and shrubs. Around May me and my husband noticed our trees had a lot of brown leaves. My husband did some trimming and then we noticed more dead branches and leaves were appearing. After doing some research we learned of a disease our trees were carrying. We reached out to ExperiGreen and they said that that disease was covered under the treatment they were providing us. They reassured me and my husband that they would treat the disease and if for some reason they were unable to treat it they would hire someone who could and furthermore if we were to lose our trees they would cover those costs. We have gone back and forth with them since that day.

  Business Response

  Date: 09/02/2022

  ****, thank you for your feedback. We apologize for your frustration. We understand your desire to resolve this issue with your trees. We see our service manager did diagnose your trees with having Fire Blight which occurs when the tree is not receiving enough water, the weather conditions we’ve experienced this season, and open sores on the tree where sap is able to ooze out. We see you were able to cut off the infected branches which is the right to do to help healing begin. Once the leaves fall off the tree will be back to normal come springtime.  This is not a disease that is caused by our applications and does not have cure. It can only be controlled. We see several representatives have explained this to you via phone, email, and text. As a courtesy our branch manager did offer you a Fall Dormant oil and a Spring Dormant oil to help with your tree’s health at no additional cost which is the most we can to help with this issue. At no time had we discussed or agreed to replacing any trees since this issue with the trees is an occurrence not caused by us and does not have a cure. We do apologize for your frustration but we are more than happy to perform the Fall Dormant Oil and Spring Dormant Oil for you to control this issue at no additional cost as a courtesy. If you have any further questions or concerns, please feel free to reach out to us, thank you.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ExperiGreen Lawn Care I used them in the past for lawn service. There was no contract or anythinhg. I moved from my house. I called them in April and cancelled my service they still sent me an invoice. They also sent me an invoice for *** and June as well.Today, on 8/31/22, I got another notificaiton of my service. When I called them they told me my account is still active and they will perform the service.I think it's fraudulant company and they charge people fraudly for those services. I want my refund and resolution on the cancellation.

  Business Response

  Date: 09/02/2022

  ******, thank you for reaching out to us. We apologize for your frustration. We do see we received a text message from you on 6/28 informing us to cancel due to your move. We apologize your cancellation was not processed at that time and that an application occured the next day. We have gone ahead and refunded the charge for that application of $52.10 which you should see reflect back into your account in 3-5 business days. We apologize for this confusion and have made sure this account is cancelled. If you have any questions please do not hesitate to reach out to us, thank you.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Experigreen for a one-time weed service at ***************************************************************. I told them BEFORE agreeing to let them do the one service and again at the time of the service that I did not want any additional services. Regardless of my request, they claimed that they did another treatment the following year (2022) and is charging me for it. They claim that their invoice has fine print that it will be an annual service unless it is canceled, but I told them at the time of service that I didn't want another one, which is a cancellation. I also don't have any proof that they did another service. The lawn was still full of weeds. But this is a secondary point. The main point is that I asked them not to come again and I shouldn't be charged for something that was canceled. Now they have sent me to collections.

  Customer Answer

  Date: 08/24/2022

  This is not on my credit report, so I cannot dispute it with the credit bureaus.

  Business Response

  Date: 08/25/2022

  ********, thank you for your feedback. We see you spoke with a representative yesterday 8/24 who worked with you on settled the balance by 50%. This payment was processed and the remaining balance was removed. If you have any further questions please let us know,thank you.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company performed unauthorized service. Also no proof service was completed. Company admitted on phone that in writing they did not achieve the desirable results on my lawn and did not communicate with me.

  Business Response

  Date: 08/03/2022

  *******, thank you for your feedback. We apologize for your frustration. Like many other lawn care companies your services will automatically renew each season unless we receive written or verbal communication to cancel.We see you originally signed up for services on 4/8/2020 so the 2022 season would be the second year your services automatically renewed which is communicated to you on each invoice left at your property and your renewal notification we send at the end of each season. We see we didnt not receive communication from you this year until 6/29 when you called int to discuss concerns you were having with your lawn. At that time our representative sent a message to our branch manager Al to contact you. Our branch manager Al attempted to contact you via phone and left you a voicemail but didnt not receive a return call from you. We can confirm your applications on 6/9 were completed as your technician left you detailed notes regarding your service and also noted that at that time your lawn was suffering from Red Thread disease. He left specific notes on what to expect with this disease and that once weather conditions improved it would stop.Since all for our calls are recorded, we did review your interactions with our customer service representatives from 6/30,7/12, and 7/26 and did not hear on any of those calls any admission of not achieve desirable results. Again, we do apologize for your frustration but the balance will remain due for services rendered before you canceled your services on 6/30. If you have any further questions or concerns, please feel free to reach out to our offices, thank you.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was paid to perform 3-4 fertilizing treatments on my lawn, and aeration in the fall. My credit card info was given for the services in early May. I had to request that they come out for the first service, which didn't witness or validate on my cameras. I will say that I get all notifications for amazon drop offs, but nothing ever triggered outside them coming to the front door, when the detection zones are set up to cover all areas of treatment. The second service was charged 12 July, but the individual never provided service; as evidenced on my front and back cameras. I called to complain, and ask for service to be conducted. They sent someone out, he was on my camera in the front at 10:53 for 23 seconds. The tech called to verify that he did spray in the back. After the person at the main office was extremely rude to me. From a Customer perspective, this is more of a hassle this is worth for the price. The lady proceeded to argue with me about owing them money--obviously looking at an automated ****. ******* ********* was for the service I never received July 12th, so I don't owe them anything. Here response was that product was used today, so I would owe for that. I said I would pay for 23 seconds of product used. She then was arguing with me about how fast he could have sprayed, etc. I just asked her to cancel it, because I'm sick of debating this with them. She then threatened me with collections, to which I said I'd just dispute the charges moving forward. So after that she replied with "you're dead, you're cancelled" and maybe threw a **** goodbye. I said that was rather harsh, she then hung up. I'm not the only person in my neighborhood that this stuff is happening to. The quality of my yard is evidence alone. ******* technican was helpful and polite once we discussed the situation the second time. I shouldn't have to do this type of follow up on a $50 service. So, people need to be aware of what type of business this is.

  Business Response

  Date: 07/29/2022

  ******, thank you for your feedback. We apologize for your frustration. After reviewing the recorded call from your interaction it appears there has been a big misunderstanding. A member of our management team is attempting to contact you to discuss this and resolve this issue. Please feel free to return our call at **************, thank you.