Business Profile

Lawn Maintenance

ExperiGreen Lawn Care

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ExperiGreen Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

52 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled service with Experigreen that I had paid in full for a 12 month period on May 6th and am due a refund in the amount of $270. I was told it would take 10 days to process. Still to date, and after several phone calls and them telling me that the check has been posted out I have still to receive my refund.
Business Response
Date: 06/14/2023
*****, thank you for your feedback. We apologize for your frustration. We reviewed your account and see there was some communication back and forth regarding the proper address to send your refunds to. We can confirm the refund check was sent on 5/23 to the correct address you provided to ** at *******************************************. You should be receiving this at anytime. If you have any further questions please let ** know, thank you.
Customer Answer
Date: 07/03/2023
I am rejecting this response because:

Customer service is non-existent.

Experigreens reasoning that there was confusion about the mailing address is absolutely untrue and this is proven by the fact that both addresses never received any mailed checks.

I still receive mailed Experigreen billing statements without any problems.

There is no typical company structure such as Supervisors or a ******************* the company seems to be run on a shoestring.

Whoever I speak to are always combative and seem to be speaking from a script.

No consistent explanation as to why I have not received my refund.

Business Response
Date: 07/05/2023
*****, thank you for your feedback. A member of management will be reaching out to you today to discuss this issue further, thank you.
Customer Answer
Date: 07/06/2023
I am rejecting this response because:Of their past behavior I will continue to reject Experigreens response until the check is in my possession.
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Buyer beware! We have been using Experigreen for about 1 1/2 years and our yard doesnt look any better. We overseeded our lawn last fall and they came out a week later and put weed control down (seed didnt grow). They admitted to this mistake and said they would come back in the spring and reseed free of charge. They came back in the spring and then you guessed it came back a day or 2 later and put down weed control. I didnt want to wait again till fall so they came out today to reseed - well the ring cam shows them doing aeration but not putting down seeds. The guy is claiming he put down 2 huge bags of seeds but no one in our family sees any seeds down. Now they are saying maybe we should cut ties as they know they put seed down. I asked them to come out and show me seeds down and they stated they would try to get it on the schedule. Seems to me like I am being taken advantage of ??
Business Response
Date: 06/08/2023
*******, thank you for the feedback. We apologize for your frustration. A member of management will be reaching out to you soon to discuss this further so we can find a resolution for you. Thank you.
Customer Answer
Date: 06/30/2023
I am rejecting this response because:

Hello I am emailing you to ask to reopen our case as it has not been resolved
Business Response
Date: 07/05/2023
*******, thank you for contacting us. We apologize if you feel this concern has not ye been resolved. After you contacted our service manager via phone regarding not seeing the 70lbs of seed we applied on the free follow up visit on 6/6 our service manager ***** again applied additional seed to your property and also showed you where the original seed plus this new seed was applied. At this point you communicated with us to not come back to your property in the future so at this point your account has been canceled and no further services will be done moving forward. Thank you.
Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a company that has provided me lawn services for the last four years or more. each year before contacting me they come out and spray my lawn without permission. Last year 2022 the same issue However was able to talk to a salesman and I purchased a package, only for the summer months. most times they needed to return because weeds were always still visible. In February 2023 without my knowledge or permission the company claimed they had sprayed my lawn. There was no receipt on my door k*** which is their usual practice. At this point they keep calling and emailing me for $50.00. I wrote to them about this issue but they continue to ignore me and want the money.. I will not continue business with this company and believe that I do not own them anything. ***********************
Business Response
Date: 05/17/2023
*****, thank you for your feedback. We apologize for your frustration. We can see we have tried to contact you via phone since yesterday to discuss these concerns but unfortunately have not been able to make contact. As we have discussed with you via email our services are continuous from season to season. You initially signed up for services with us in June of 2017 and when you did you received an email confirmation of your services which also states our services continue from season to season unless you contact us to make changes. At the end of each season since 2017 we have sent you an email communication to let you know of the automatic renewal of your services, as well as information as to what your services and pricing would be. Each of these notifications also included communication that you would need to contact us to make any changes before the season began or we would continue as normal. We did not receive a cancellation request from you until this season on 3/8 and at that time your account was already canceled. At this time, you had already had 1 application completed. While we are not able to remove the full balance of $50.40, we are willing to meet you half way and remove $25.00 leaving $25.40 remaining due. Please let us know, thank you.
Initial Complaint
Date:05/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed a contract with ExperiGreen in April of 2022 for 5 treatments to our lawn and issued them a check for the full amount in advance of the 5 treatments. They fulfilled their obligation to that contract in 2022. However, they electronically debited $99.75 in April of 2023 from our checking account without our knowledge or consent. We discovered that when we contracted with them last year they set up an electronic withdrawal from our checking account without our knowledge or consent instead of just cashing our check. This allowed them to keep the name of our bank and the routing number to be able to withdraw money again this year (2023). We had no new contract with ExperiGreen to service our lawn in 2023. In fact, we sold our house and moved in late September 2022. They have no right to use our checking account without permission for their personal gain. I have contacted them twice since April 11, 2023 and asked for a refund but have no had no success. I believe this is fraud.
Business Response
Date: 05/10/2023
*******, thank you for your feedback. We apologize for any frustration we may have caused. We see you were able to speak with our **************** Manager yesterday who was able to resolve this concern and confirm your refund via check has been issued and is on the way to you. If you have any further questions or concerns, please do not hesitate to contact **, thank you.
Customer Answer
Date: 05/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Customer Answer
Date: 05/25/2023
I am rejecting this response because:

I thought my complaint no ******** was resolved on May 10th when ExperiGreen confirmed that they issued a refund check on the 10th in the amount of $99.75 which was illegally debited from my checking account on April 11th without my knowledge, consent or written contract for lawn service in 2023. This is now May 24th and I have yet to see any money from ExperiGreen. I again contacted them last week and ********** ***************** assured the check was in the mail. I don't think they ever had any intention of repaying what they took from me.

Customer Answer
Date: 05/25/2023
Yes, we finally got the check from ExperiGreen today but they lied about issuing it on the 10th of May. The check was dated 5/20/23 so I assume that my second call to them last week prompted them to know that I was not going to give up on this.
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contracted with ************ of *********, **** for a series of lawn applications. They recently sold out to ExperiGreen of *********, *******. We have recently moved from our house at ********************************************* and have been owed $186.00 for the balance of our unused lawn applications since agreed on by then owner, Organic Turf on 2/21/2023. Between my wife and I, we have called 12 times and been assured of our refund repeatedly. They said a refund had been sent twice. Once to an incorrect city in March then to our new address either the end of March or beginning of April this year. We firmly believe that they are repeatedly lying to **. You cant mess up on mailing a refund check to ** this badly. Its been nearly 3 months and still a lot of promises but no check. Thank you very much for any help in this matter Respectfully, **** & ***********************.
Business Response
Date: 05/15/2023
Thank you for reaching out to us. We apologize for you frustration. It appears there was some confusion as to where your new address is but we can confirm the refund check was sent on 5/5 to ***************************************************** via ****. Please let ** know if you have any further questions, thank you.
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dispute ********** Services Not Paid For:In March 2022, I purchased and paid in full for six lawn care treatments via check for those specific services only. My account number is *******. On April 10th, I received a collections call from them indicating that I owe $94.50 for two additional services that I did not agree to, was not aware of, and disputed. I dispute the amount because I never agreed to service beyond the 6 services that I paid in full for. I never received a call or notice stating that they would continue to provide services, a reminder, a receipt, or a confirmation. The only way that I knew that they provided additional services is when their collections department contacted me. That is when I contacted them.4/12/23 I sent an email directly to their email address disputing the amount and no one responded.4/13/23 I submitted a request for contact directly on their website. I received an automated response that said that they would respond ASAP but no one replied.When I called back and talked to a representative on 4/14/2023, I told them that I was not aware of additional services being provided since I specifically only paid for 6 services and paid them in full upfront. The person that I talked to did not seem to care and said I owe because they came and provided two additional services. I told her that I work from home and did not see anyone on my property for the two additional service dates that I was charged for. I told her that I dispute the amounts because I did not know that the service would continue especially since I only paid for 6 treatments.I would like for the charges to be removed since I did not agree to them and I never saw a statement that said the treatments would continue until I call and close my account.No one ever said when I purchase the 6 treatments, nor did I receive anything saying that I must call and verbally cancel. I thought I was clear when I said only wanted the six treatments.
Business Response
Date: 04/19/2023
*******, thank you for your feedback. We apologize for your frustration. A member of our team has attempted d to reach out to you via phone over the last 2 days to offer you a resolution to this concern but unfortunately we have not been able to make contact. Please feel free to return out call at **************, thank you.
Customer Answer
Date: 04/19/2023
I am rejecting this response because: 4/19/2023 (NBB): I have called the number *******************) that they provided three times and was forwarded to VM each time. The last call that I made was today (4/19/2023) at 10:48 AM EST and you guessed it, was forwarded to VM. I manage a team and attend meetings so I cannot be on call but can call when I have time. Now, I suggest that they email me at ***************** to resolve this. This gives me the flexibility to respond 24/7 versus playing phone tag. They have my email on file and in the documentation that I uploaded with the BBB. Thanks, ********************************

Business Response
Date: 04/24/2023
*******, thank you for your response. We will have am manager reach out to you via email. Thank you.
Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/18/23, I received a collection agency letter saying I owe ExperiGreen Lawn Care $95.39. I live in *******, **, a ********* suburb. I never heard of this company, never hired them, and they dont appear to operate in the ********* area. It smells like a scam.
Business Response
Date: 03/21/2023
***, thank you for reaching out to us. We apologize for any confusion you may be experiencing. We see you previously had services at your previous home in *************, ** in 2021 with Ultra Green lawn care by ExperiGreen. We completed your last 2 applications for you on 10/19/2021 and 11/17/2021. Payment was not received for either of these applications leaving a balance due of $89.00.This balance has since been sent to a third party collection agency who has sent you the bill to your new location. If you would like to make a payment please feel free to contact them or our offices at **************, thank you.
Customer Answer
Date: 03/21/2023
I am rejecting this response because: I've never lived in ************. Please double check your records to ensure you contact the appropiate person. I lived in ******** from 2008 thru 2019, then moved to my current address in ******** in 2020, where I have lived continuously since then.

Business Response
Date: 03/23/2023
Thank you for your response. We have gone ahead and contacted our 3rd party collection agency to have this removed. You can disregard the communication your received, we apologize for the confusion. Please let us know if you have any further questions, thank you.
Customer Answer
Date: 03/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Serviced since 2018. Weed control, fertilization, and aeration were consistant throughout discontinuation February 2023. Had a fungus in 2022 treated. Grass is horrible; it's all thatch in the back yard starting at the roots in ground. Started turning brown and even in warmer weather it has not begun to start being green. Multiple complaints to customer service about billed and no treatment, treatment done within 8 minutes, and lack of progress with grass. Had to ask for a courtesy call before arrival to make sure services where being done and most recent, tech showed up to neighbors and didn't see we were to also be serviced so preceded to leave disregarding my plea until I called customer service. They had to tell him we were being serviced also. was told a manager would call to discuss repeated issue, still have not heard from one. Discontinued last month. yard is full of weeds and thatch to start this season! Clearly the applications were not sufficient. a 8 minute spray just wasn't enough and they were monthly consistently.
Business Response
Date: 03/08/2023
******, thank you for the feedback. We apologize for your frustration. We see you were able to speak with a member of our management team who will be meeting with you on your property today to discuss your concerns so a resolution can be reached. If you have any further questions after this meeting please do not hesitate to contact us, thank you.
Initial Complaint
Date:01/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have tried to cancel services MULTIPLE times over the course of the last year and a half. Company claims I have never called when there are multiple records of conversations and multiple texts of cancelations (I have saved everything). I spoke with ******* and ****** today because A YEAR after they confirmed my cancellation and cleared my account, someone showed up and sprayed my lawn WITHOUT permission OR an appointment and they are now trying to charge me money (total of $57) for services I DO NOT WANT and made that very clear back in February. The company is claiming I never tried to cancel. Currently the review on ****** that THEY RESPONDED to, states my desire to cancel. When I brought this up, they changed their answer from, I never called and my number was blocked, to "That was only about the refund and you never spoke to anyone about cancelling services." At this point they are TRESSPASSING and spraying CHEMICALS onto my personal property and I am considering filing charges.
Business Response
Date: 01/30/2023
*********, thank you for your feedback. We apologize for your frustration. We see your account is currently canceled and the charge of $57.00 has been removed. We apologize for the confusion and will make sure your account remains canceled per your request. If you have any further questions or concerns please do not hesitate to reach out to us, thank you.
Customer Answer
Date: 02/08/2023
I am rejecting this response because:

The charge *** have been removed on your end, but it has not been refunded to my bank account. I am able to provide proof upon request that the money was taken from my account (without permission)
Business Response
Date: 02/09/2023
*********, thank you for your response. We apologize for the error. We see on 1/18 you logged into your online portal and made a payment of $58.25 for a balance that should of not been due since your account was previously canceled in 2022. We have gone ahead and issued a refund for this which should appear back in your account in 3-5 bsuiness days. If you have any questions please do not hesitate to reach out to us, thank you.
Initial Complaint
Date:12/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested ExperiGreen perform a one-time weed application service on my lawn in fall 2021. They mistakenly applied a winterizer application. They did not charge me for the winterizer, acknowledging they made a mistake. I paid for the weed application once they applied it and told them I didn't want their services anymore because of the mistake they made. In fall 2022, they applied another winterizer application to my lawn without letting me know ahead of time. I was not home at the time. I was surprised because I had cancelled my service with them the year before. I spoke with ******* from ExperiGreen on 10/27/22 and explained to her that I had cancelled my agreement with ExperiGreen the prior year (2021) after they made a mistake on my original service request. I asked her to check the notes in my file to confirm I cancelled the prior year. She found no such note in her file. I asked her what my file said. She said the notes indicated I was concerned in the past about my dogs. I told her I dont have a dog and havent had a dog since the ****s when I was a boy. This was another example of their incompetence. I asked her to make a note in the customer file on me indicating I dont want their service anymore, something that should have already been in the file. She said she would. I told her I hope their technicians unsolicited application of winterizer to my lawn didn't harm it since I had already applied winterizer myself. A male representative from ExperiGreen called me days after I spoke with ******* and I explained everything to him again. I told him I dont owe ExperiGreen anything and to make a note in the customer file on me to stop contacting me. He said he would. I thought that was the end. I continue getting calls and emails from ExperiGreen saying my account is past due. I emailed their customer service department today, explaining all of this in writing, and told them I was contacting the BBB to lodge a complaint.
Business Response
Date: 01/03/2023
****, thank you for your feedback. We apologize for your frustration. After reviewing your account we do see you had 1 application with us in 2021. Our services to automatically renew each season which is why your received the same application in 2022. As a courtesy we have gone ahead and removed the balance due for this service and see your account has been canceled so no further applications with take place unless requested. if you have any further questions please do not hesitate to reach out to our offices at **************, thank you.

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ExperiGreen Lawn Care is NOT a BBB Accredited Business.