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Business Profile

Lawn Maintenance

ExperiGreen Lawn Care

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for ExperiGreen Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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ExperiGreen Lawn Care has 7 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 37 Customer Reviews

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    Review Details

    • Andrea C

      Date: 12/09/2022

      Andrea C

      Date: 12/09/2022

      I contacted customer service because my lawn care had stopped coming for four months to which I was told that "I had called and told them I lost my job and could not afford service anymore". I told them this was not the case, that I had never lost my job, and I had only contacted them in August to report that the lawn care I was receiving was not being applied to my backyard. I asked them to put a pin number on my account to prevent this from happening in the future, to which they refused. They then proceeded to tell me they listened to the recording of the previous calls and that the voice that called stating that I had lost my job was mine, despite me telling them otherwise. They then claimed I left a poor review and someone spoke to me about this review; I checked all the review sites and have not found one review from myself, thinking "well maybe I did leave a review considering my lawn care abruptly stopped for four months without notice". The day they claimed that they called me regarding this review I was out of the country with no phone service so there was no way I would have received a call. Despite calling to discuss this matter multiple times, out of concern over my personal information connected to this account, they refuse to believe me and are taking no action to prevent this from happening in the future. It is extremely frustrating that not only was someone able to discuss my account and cancel my service without my knowledge, but prior to this half my property was not being treated for months on end.

      ExperiGreen Lawn Care

      Date: 12/12/2022

      ******, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you today to discuss these concerns further so we can find a resolution. Please feel free to let us know if you have any further questions, thank you.

    • Sri P

      Date: 10/09/2022

      Sri P

      Date: 10/09/2022

      I have requested a "Core" aeration service for my lawn. However, a "Liquid" aeration service was performed without my consent.I have called your customer care and expressed my concern over this matter and requested that "Core" aeration service be performed as I requested earlier.I am still awaiting the core aeration and getting concerned that the time of the year for performing the core aeration is being passed.I have email confirmations which are prudent enough to say that I categorically requested for core aeration and not liquid aeration.Please arrange to have the core aeration service at the earliest.

      ExperiGreen Lawn Care

      Date: 10/10/2022

      *******, thank you for your feedback. We apologize for your frustration or any confusion you may be experiencing. We are unable to locate you in our system based on the name used here. Please give our offices a call at ************** so we can make sure to resolve any concerns you may be experiencing, thank you.

    • Joseph K

      Date: 09/28/2022

      Joseph K

      Date: 09/28/2022

      PLEASE READ!!!Lawn care is lawn care. If you cannot do the simple things right, how do you run a business. Simple thing as in SHOW UP TO THE HOUSE YOU ARE SUPPOSED TO AND NOT THE NEIGHBORS AND START TEARING UP THIER YARD. Never used this company before. They knocked on the door one time, didn't speak with anyone at the house (myself or my wife), and immediately starting aerating the yard. Funny thing, I was having 70 people at the house 2 days later for my son's 1 year old party outside! Everyone got muddy, the yard looks terrible, and I never asked for their services. Tired to reach out to the company to get some help and nothing. Party is over, yard is tore up and company won't respond. I am telling everyone in the neighborhood to not use ExperiGreen.

      ExperiGreen Lawn Care

      Date: 09/29/2022

      ***, thank you for your feedback. We apologize for your frustration. We want to assure you that we take matters like this very seriously. We have been informed that our Branch Manager has been in contact with you for the resolution of your concern. We are happy to discuss any further questions you have regarding your concerns so please do not hesitate to contact us at *************, thank you.

    • Laura C

      Date: 08/22/2022

      I first used this service in 2021. I saw no improvement in my lawn and told them not to return. In August 2022 they came out to aerate the lawn. I did not agree to have this done. Several months prior I was contacted regarding the aeration service. There is a recording of the conversation stating that I did agree to this and the contract was extended for several years. I have no signed contract nor did I request them to return. However, I did not use the word cancel therefore they automatically renewed the service. When I complained, I was told I need to pay the ****. I was home the day they supposedly showed up and sprayed both the front and back of my property. I was wide awake. I have a picture window in the front and the picture window overlooking the backyard. I have a dog that did not bark when someone would have been in the backyard or the front doing anything on the property. There were no flags left to indicate that anything was sprayed anywhere. The lawn looks terrible. When I called to complain, I was told that they reviewed the audio conversations with me and the sales rep and I did not cancel. I requested a copy of the conversation and was told they were not able to do that. So in essence it's their word against mine that anything was actually applied. My neighbor who was working outdoors that morning claims he never saw an ExperiGreen vehicle. If I could rate this company below zero I would. I am 75 years old and on a fixed income and after numerous phone calls agreed to pay $10 a month until the $311.97 **** is paid off as this is all I can afford.

    • Ch W.

      Date: 08/11/2022

      Ch W.

      Date: 08/11/2022

      I started using them in 2021. My lawn looked improved at the end of the year. Hence, I continued with them in 2022. Then it became a total disaster. My lawn looked totally lacking in nutrition and there were weeds everywhere on my lawn. I paid them foroverseedingin the fall of 2021. But this year I noticed that not only the originally bold places did not get any new grass, but also the other areas were also becoming bold. My lawn has become the worst one on the block. There are mosquitos everywhere after their treatment. I have contacted them several times during 2020 about my concerns. I was told that it would improve after the next treatment. It never happened. It is just getting worse and worse. I had to cancel their service. It is totally unprofessional and their service is unacceptable.

      ExperiGreen Lawn Care

      Date: 08/19/2022

      Chi, thank you for your feedback. We apologize for your frustration. A member of our management team will be reaching out to you to discuss these concerns further. Please do not hesitate to reach out to us in the meantime if you have any further questions, thank you.

    • Susan M

      Date: 08/10/2022

      Susan M

      Date: 08/10/2022

      ExperiGreen ************************ Confirmation Notification Tue, Jul 5, 2022 12:52 pm **************** (To:you Details *****,Thank you for reaching out to us. We have already begun the process of refunding your remaining prepay amount of $285. Because it is being refunded in the form of a check it will take a little longer to receive. If you have not received this refund in the mail by July 18th please let us know. Thank you. On Tue, Jul 5, 2022 at 12:19 PM :I have cancelled my service with Experigreen due to quite a few issues. They have agreed to refund my payment. As of yet the check is in the mail. Also they wrote this.Re: ExperiGreen ************************ Confirmation Notification Wed, Aug 10, 2022 9:28 am To:you Details *****,Thank you for your response. The refund check was issued to you and sent out via **** on 8/3/2022 to your address **** Please let us know if you have any questions, thank you!My address is **** not **** Such a Horrible place to deal with.They seem to find any excuse to hold up my refund. Funny all my mail from them came smoothly to the **** address. As of yet no check!

      ExperiGreen Lawn Care

      Date: 08/11/2022

      *****, thank you for your feedback. We apologize for your frustration. As our email stated we did confirm the check for your refund was sent via **** on 8/3 which should be received at any time. If you have any further questions please feel free to reach out to us, thank you.

    • Mary Ann F.

      Date: 08/08/2022

      Mary Ann F.

      Date: 08/08/2022

      I had a nice yard when they started coming out. Now I have weeds and a grass growing that I have never seen before. They told me if I got rid of the grubs the moles would go too. I have more moles then ever and again weeds are everywhere. I asked them please email me day before they come out to make sure my dog is up. They said ok and never would do it. Also told them to put sign in yard so I know it was sprayed so I could make sure the dog and grandkids stay off. They just wouldnt do what I ask. Terrible company.

      ExperiGreen Lawn Care

      Date: 08/09/2022

      **** ***, thank you for your feedback. We apologize for our frustration. A member of our management team will be reaching out to you today to further discuss your concerns. Please do not hesitate to reach out to us at ************** if you have any further questions, thank you.

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