Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/20 We went to **** **** Used Cars to buy a ****** Altima and a **** Escape. Both cars were listed on their website. The Altima was priced at $9,874 and the Escape was priced at $11,495. We test drove both and they were great. However, when we went in to start the purchase process the amount the dealership told us was approximately $3,000 higher for each vehicle. This false advertising was very problematic. It cost us an entire day to get down there and look at the cars. According to 7 U.S. Code 9 - Prohibition regarding manipulation and false information, it is unlawful for businesses to manipulate prices with the intent on deceiving consumers.

  Business Response

  Date: 06/23/2025

  To whom it may concern-

   

  Andy Mohr Ford reached out to the customer on 6/21/25 and resolved the issue.

   

  Thanks,

   

  ****** Lanie 

  Used Car Manager

  Andy Mohr Ford

  ************

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. Andy Mohr Ford did an outstanding job in resolving the issue. 
  
  
  

  Regards,

  ***** *****

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ********* M *****. And I am trying to reach you in regards to my 2018 ********** Atlas suv I got on contract from your company **** **** **** in ********** on 02/20/2025. I came into your car lot and brought all my paperwork and done my application with your Finance gentalmen ***** ******. I was approved for financing for the 2018 ********** Atlas suv. I done all the paperwork and signed my contract that evening and received my keys to my new vehicle. And then on 45 days later your company sends a reposition gentleman named ***** to come take my SUV back. ***** informed myself that my loan didn't go through even though it did and that's how I received my SUV from your dealership..So I contacted your company on Day 46 04/07/25 and came to the dealership and they took my SUV from me even though I have a contract. Completely broke my contract and stole my SUV from me. I need you to contact me at ************.

  Business Response

  Date: 04/11/2025

  To whom it may concern:

   

  Ms. ***** attempted to purchase the 2018 ********** Atlas on 2/20/2025, she took delivery of the vehicle that day from the dealership. About a week later the bank that had offered an approval pending a few stipulations (proof of income, job start date, proof of residence, and full coverage insurance), reached out to us saying that information on her credit application was possibly fraudulent and they needed to speak with the customer but had no luck getting in touch with her. Several Andy Mohr Ford representatives tried reaching out to Ms. ***** with no luck. The **** sent the contract back to the dealership and refused to give another opportunity to secure funding for Ms ****** On 3/17/2025 a repossession order was set in motion to locate and pick up the vehicle, he tried going to her home since we couldn't get her on the phone, we were told she was evicted and no longer lived at that address. We were able to get a hold of a relative that gave us a different number to reach the customer, finally getting a hold of her on 4/7/2025, she brought the vehicle back in on her own. 

  Andy Mohr Ford has no problem selling Ms. ***** the vehicle, but she will need to get her own financing since the bank we worked with for her pre-approval has now refused to move forward for her.

   

  Thanks,

   

  ****** *****

  Andy Mohr Ford

  ************

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle from Andy Mohr Ford - they said that the vehicle has no damage on it. Vehicle showed up with tons of rust on underbody and torn up upholstery on the inside. ********** says they have nothing to do with these issues.

  Customer Answer

  Date: 02/19/2025

  Business ethics practices complaint: 

  I recently purchased a vehicle remotely from Andy Mohr Ford in *******, relying on their representations about the cars condition. The dealership explicitly assured me that there was no damage or issues with the vehicle. However, upon delivery, I discovered that the underbody was covered in ****** issue that should have been disclosed, especially since it is not covered by any warranty.  
  
  Additionally, the dealership failed to inform me that the vehicle was originally titled in ******. This significantly impacts the cars resale and trade-in value, something I should have been made aware of prior to purchase. When I raised these concerns with the dealership, their response was dismissive, simply stating that selling a rusted or imported vehicle is not illegal. While that may be true, it is certainly unethical to withhold critical information that affects a buyers decision.  
  
  I am requesting that Andy Mohr Ford take responsibility for their misrepresentation by either offering compensation for the diminished value of the vehicle or allowing me to return it for a full refund. Transparency and honesty are essential in car sales, and their failure to disclose these issues has resulted in an unfair transaction.  
  
  I appreciate the Better Business Bureaus assistance in addressing this matter.

  Business Response

  Date: 02/19/2025

  To whom it may concern,

   

  After calling and discussing the customer's issues with the 2021 **** ***** he purchased. One the concerns was that the truck was a Canadian vehicle, which is stated on the free Carfax on our website before he purchased the vehicle. Andy Mohr Ford would not be willing to return the vehicle 3 months after the purchase, however, we would be willing to trade the customer out of the ********** for ($47,000 upon seeing the vehicle has no additional issues or damage since it was here) into another vehicle of their choice from our inventory of vehicles at the ********** location. The offer to trade out for the $47,000 trade value is good until 3/19/2025.

   

  Thanks,

  ****** *****

  Andy Mohr Ford

  ************

  Customer Answer

  Date: 03/01/2025

  Issue has not yet been resolved. Please keep open!

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  

  Issue has not yet been resolved. Please keep open!

  
  Regards,
  
  **** Alliance Lp

  
  

  Business Response

  Date: 03/03/2025

  To whom it may concern:

  After discussing options with the customer, we came to 2 conclusions. The first being that the customer could trade the truck in towards another vehicle of his choice for a vehicle from our **** Store location. The second option would be for an acid elemental wash for the under body and coating from a local company called ***************************. The store will cover the undercoating cost, which locally being $300 or in his state's location for $900. These would be the only 2 options available.

   

  Thanks,

   

  ****** Lanie 

  Sales Manager 

  Andy Mohr Ford

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************** Lp

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My power running board on the driver's side would only go partway up. I had replaced the motor and knew it was working. They wanted $180.00 to troubleshoot the problem, there was nothing to troubleshoot, only to fix it. When I got my vehicle back the running board motor no longer moved and a wedge in the motor was missing. Their way to correct the problem was to replace the running board. I said no because there wasn't a problem with the board, it was in the motor.

  Business Response

  Date: 11/29/2024

  I called and left a voicemail with Mr. ****** at 7:48 11/29 asking for a call back to discuss the concern in attempt to resolve this claim.

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a gold-certified, 172-point inspection vehicle on 10/01/2024 for ~13k. Within a week of driving it, I took it to a certified shop, and they told me it needed a new transmission. The initial inspection said it passed all transmission tests, though after speaking with the other repair shop, the fluid was very burnt, and there is no way it could have passed an inspection. This dealership sold me a car under false pretenses and would not let me take it to a shop before purchase because it was a gold-certified vehicle. While they are taking steps to repair the transmission, I have had to fight tooth and nail to get a rental that was promised to me with the warranty I bought, I have not had the car I paid for almost an entire month and cannot get them to tell me when the car will be ready. Now they want to come put me in another vehicle so they can sell the rental they gave me.

  Business Response

  Date: 10/31/2024

  To whom it may concern,

   

  Ms. ****** purchased a 2019 **** Escape with ****** miles on 10/1/24. I learned about the vehicle having a transmission issue on 10/16/24. I called and spoke with the customer personally, I offered to pick the vehicle up from ***************** and bring it here for the warranty repairs since that dealership wouldn't offer her a loaner vehicle while it was in the shop. The vehicle is here now in line for the transmission repairs. Ms. ****** was given a Courtesy loaner from our New **** inventory for use until the warranty repairs are completed instead of having to pay for a rental out of pocket. However, the loaner vehicles are for sale at all times. We offered to bring Ms. ****** another vehicle and pick up this vehicle yesterday. I will follow up with her today and see if we can swap her out today at her convenience.

   

  Thanks,

   

  ****** *****

  Sales Manager

  ************

  Customer Answer

  Date: 11/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** ******

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising We bought a truck from this business. The main website page selling this truck stated twice that it had a backup camera. It didn't. Manager offered to swap it out with another vehicle, but none has met our criteria so ****** far the manager has refused to pay for getting a backup camera installed.I would like to have the vehicle match what was advertised, and the sooner the better. We bought this vehicle to use, not to be stuck in limbo. Manager said that they don't have time to check the listings to be sure they are accurate. I saw many salesmen not actively working while I was there.

  Customer Answer

  Date: 10/23/2024

  I want a better vetting process for the information that consumers are trusting to be accurate, which we have to do to a degree, and an efficient resolution process when the vehicle was misrepresented.

  Business Response

  Date: 10/25/2024

  To whom it may concern,

  ***** and ******* ***** came in to the dealership on 10/17/24 to purchase a vehicle, they test drove the 2015 **** F-150 before making a purchase. Unfortunately, our website description is noted to the best of our ability, however errors do occur. I did speak with them earlier this week offering to trade them into another truck with the features they required and I would give them full purchase price towards another vehicle of $25,450. Andy Mohr Ford will not be paying for a backup camera to be added to the truck, but will still offer to trade to another vehicle of their choice for the full purchase price before tax of $25,450. I have also attached our website disclaimer.

   

  Thanks,

  ****** *****

  Andy Mohr Ford

  ************

   

  Customer Answer

  Date: 10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  1. Continuing to look at vehicles is a time intensive proposition on our part and likely comes with extra cost as well.

  2. There are no suitable vehicles on the lot.

  3. The cost of shipping one and retrieving the one we do have would be comparable in cost to the dealer sponsoring a camera getting installed.
  
  Regards,
  
  ***** *****

  
  

  Business Response

  Date: 11/04/2024

  To Whom It May Concern,

   

  Andy Mohr Ford will not be paying for a backup camera to be added to the truck, but will still offer to trade to another vehicle of their choice for the full purchase price before tax of $25,450. This offer is good until 11/30/2024 for a vehicle on the Andy Mohr Ford Store location vehicles only.

   

  Thanks,

   

  ****** *****

  Sales Manager

  ************

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 2 vehicles from this facility. I also have a ****** truck that I purchased elsewhere. I was using my **** pass points as they expire soon to get a free oil change. This is the third time that I have taken my truck for service and afterward the oil filter or oil plug be leaking oil. By the time I noticed I was already 3 quarts lost just driving. The first time this happened, I got back home and found someone had stuck something in my air filter box (large ball of wool). Clearly nobody takes accountability at this service section, and to think I was going to trade my truck in and buy another vehicle from here. If you are considering taking your vehicle here or buying one, don't. They clearly don't take the time to train their employees. I would usually take my truck back to get it fixed/replaced, but I don't even want to let them touch my cars/trucks anymore. So now I am out my **** pass points and out my own personal money to buy more oil/filter/O ring and change it myself. **** ****, I don't want a refund, I want an apology and you to train your employees. It's not hard to tighten a oil filter, run the truck, and give a 5minute visual to make sure it's not leaking. I had a 267 mile trip to ********. What if all my oil came out and blew my engine up? Do better.

  Business Response

  Date: 09/16/2024

  I spoke with ***** at 9:04 9/16. ***** was not asking for a refund but asked for us to train team better. I let ***** know that we are actively working on training and accountability for all positions. I apologized for this happening and asked if we can perform the service again at no charge and clean up any mess that this has created. ***** informed me that he has already corrected the concern and no further action is required. I refunded the **** Pass points for the service on 9/5/24. 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/22 I purchased this 2000 F150 vehicle from Andy Mohr Ford in *******. It is a vehicle that uses CNG and is know to be ECO friendly. I asked the dealer if there were any issues with the vehicle based on the low mileage and there disclaimer that a list of issues would be provided upon request. I was told that was just a disclaimer and there were no issues with the vehicle and it was in good running order. I wired funds to the dealer and had the vehicle picked up and delivered to me in *****. When the vehicle arrived the Low Fuel light was on. My son and I took it to a fueling station and attempted to fuel the vehicle however the fuel pump indicated that the truck is full and would not accept any fuel. I contacted the dealership who informed me that the didn't know anything about the vehicle or the fueling system. I asked for inspection records and mentioned that there were no inspection stickers on the vehicle and was informed they were not needed in ******* and that I should take the vehicle in for service. I contacted CNG automotive who indicated that with the age of the vehicle the tank only has a life expectancy of ***** years and should be serviced every 3 years. I contacted the dealership again to ask them to contact the previous owner since they did not know about the service records and was told that the vehicle was purchased AS IS. I emailed *********************** the manager to inform him that AS IS does not mean selling a vehicle that may have safety issues and requesting a refund. I have not heard back from the dealership. I'm contacting ********************** directly and have also reached out to a local CNG inspector to inspect the vehicle as he mentioned if the tank is outdated it could explode. I'm extremely concerned about the hazard as well as the loss of funds and the lack of responsiveness from the dealership and have not received a copy of the contract. Your assistance would be greatly appreciated. Thank you!

  Business Response

  Date: 08/28/2024

  To whom it may concern,

  ************ purchased a 2000 **** F-150 with ****** miles. As I discussed with ************ over the phone yesterday, she was aware that the vehicle was 20 years old and was a natural gas vehicle before the vehicle was ever delivered to her in *****. She also knew the vehicle was sold in As-Is condition and was not serviced or inspected before she purchased the vehicle, stated by the sales person and our website description which I have attached to this email. All signed contracts and we owes stating this were signed by the customer before delivery and are also attached. I suggested she take it to a local CNG inspector to have the vehicle checked out to be 100% sure the fuel gauge was working properly since she wasn't sure how to fuel it up when she got the vehicle. I would be willing to trade her into something else at the full trade value ($5,250) before tax listed on the buyers order towards another vehicle as long as ************ gets the truck delivered back to us (at her expense) in the same shape it left. 

   

  Thanks,

   

  ****** Lanie 

  Used Car Sales Manager 

  Andy Mohr Ford

  ************

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I reject the response from the dealer!  I've attached the pictures from the inspector that came out today including the fact that this vehicle is unsafe for driving as the tanks are 10 years outdated and should have been destroyed.  Also the means of fueling the tank is broken and cannot accept any fuel.  I would just like to return the vehicle to obtain a full refund as in it's current condition presents not only a safety hazard to myself but also the public.  The CNG inspector can be reached at ************ ****.  I've attached pictures of the 3 expired tanks and have also notified the Attorney General and filed a claim against the business.  I contacted ************************* subsequent to the inspection and was told that it was out of his hands to resolve the issue until the BBB made their decision.

  Also, I asked that the sales person get the vehicle serviced prior to shipping and he asked which services and I told him whatever the truck needed since I have never seen it.  I just went outside to move it from the front of the house I can hear an smell gas leaking.  I pray it does not blow up my house.

   

  Regards,
  
  *******************

  
  

  Business Response

  Date: 08/30/2024

  To whom it may concern,

   

  I spoke with ************ on 8/28/24 and let her know that once the BBB claim had been resolved I could move forward with getting her a resolution. The original offer from ************ was to return the vehicle to the Andy Mohr Ford for a full refund, now she is wanting Andy Mohr Ford to pick up the vehicle and refund her money. The 2000 **** F-150 was sold in as-is condition which she stated she understood what that meant. We will still extend the original offer until September 15th, 2024, if ************ gets the vehicle back to the dealership in the condition it left, we will refund the amount paid for the vehicle of $5,843.49, after the deadline we will no longer extend that offer.

   

  Thanks,

   

  ***********************

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Good morning,

  I called your office to follow up on a complaint I filed again Andy Mohr Ford on 8/28.  The receptionist/service representative indicated that I should have received a complain number upon filing, which I did not.  She suggested that I email you to confirm receipt and next steps.  The dealer contacted me this morning to negotiate the return of the funds used to purchase the vehicle if I closed all inquiries to the various agencies, ship the vehicle back to them at my expense by 9/15 but would provide no reimbursement for the initial shipment for which I paid.  
  

  This would not make me whole as this sale of a faulty, inoperable and unsafe vehicle should not be legal all out of pocket expenses, to include the purchase, should be reimbursed.
  

  Your assistance is greatly appreciated for a prompt resolution of the matter.  I can be reached at ************.  Thanking you in advance for our time!
  

  
  Regards,
  
  *******************

  
  

  Business Response

  Date: 09/09/2024

  To whom it may concern:

  This truck was sold in as-is condition and we are willing to refund **************** original money spent $5,843.49. However, we will not cover the shipping cost to get the vehicle back here. I attached our initial conversation through email, when ************ offered to ship the vehicle back to the dealership for a full refund, which she is now saying otherwise. This deal for the full refund is still good through9/15/2024 if she would like to return the truck for a full refund.

   

  Thanks,

   

  ***********************

  Sales Manager

  Andy Mohr Ford

  ************

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   *****************************************************
  

  The vehicle is inoperable and should have been sold as Salvage not as a useable vehicle to a consumer. I was told by the sales person *************** there was nothing wrong with the vehicle.  When I asked for the list of items that were wrong with the vehicle again I was told there was nothing wrong which was total misrepresentation of the purchase as the tanks are outdated and should have been destroyed per government guidelines.  The vehicle creates an environmental and consumer hazard.  I never informed the dealership that I would return the vehicle at my expense though I indicated that I would return the vehicle as it is in an unusable condition.  Why would I have paid to get the oil changed there on a vehicle that I knew was not in an operable condition and was a safety hazard?  Also, they insisted that I wire transfer the funds prior to them releasing the vehicle to me again I should have known that they were a business with deceptive business practices.  In that, I would also request that my funds be wired to me for the vehicle to be released to them.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *********************, purchased a 2012 ****** Forester on June 17,2023 for 11,000$ from ***************** ******* in *********** IN. Two days after purchase the check engine light came on and the engine was sounding "funny". I returned to the dealership where I was told it was just a problem with the spark plugs. They were replaced free of charge and I was again reassured that the vehicle was fine and had been previously inspected Clearly this was not the case. August 13,2023 the car broke down again and I was told that the engine had gone out. The cost of the repairs was 6,693.72$, which I also paid for in full. On November 14, 2023 the car had again broken down. The replacement engine apparently had a problem. Those costs were covered by a warranty of the engine manufacture. On December 13,2023 I replaced the battery for it was bad. On March 14,2024 I had to replace brakes and rotors that were bad and was causing severe vibrations. The bill for that repair, Belle Tire, 1319.24$. March 21, 2024 the car broke down again and was replaced by the manufacture. I was charged 650.00$ for labor on this repair. I was contacted shortly thereafter by a representative at ***************** for copies of receipts for oil changes. I was told that the engine manufacture wanted them as they did not want to replace the engine. Today is *** 27,2024 and the car is sitting in my driveway because again the engine is knocking and showing all the symptoms of all the previous times the engine has gone out. It has become clearly obvious to me that this garbage should have never been sold in the first place. it is also clear to me, that while they have always been polite, ************************* is not capable of adequate repairs. I am a self-employed independent contractor in delivery services. Having a reliable vehicle is paramount to what I do for my income. I have only included what i paid directly to *****************. I have not included other repairs, towing or lost wages.

  Business Response

  Date: 05/27/2024

  This appears to be a complaint about our store in *********** - ***************** Hyundai

  The General Manager there is *******************

  This is Andy Mohr Ford.

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  I returned to the dealership and met with the general manager directly  He listened to my issues  He reviewed the ****** history and repair records   After letting me test drive a few vehicles I decided on a 2012 ***** Civic.  He was very sympathetic to me and was willing to do an even trade out   Im glad I went back and we worked out a good arrangement   I honestly couldnt have expected my experience to have gone better considering the circumstances    Thank you   

  Regards,

  *********************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 **** Exorer XLT vehicle from Andy Mohr Ford on April 15th, 2024. It was suppose to of had a 172 point inspection prior to the sale. My driver side seat belt adjusters will not move. It is stuck and when wearing the seat belt it falls off of my shoulder. Indiana has a safety belt law that we have to wear seat belts. Being it is defective and does not stay on my shoulder I fear for my life as I have been involved in a near fatal crash in the past. I have contacted them and they will not call me back. I did purchase the extended warrenty package up to ******* miles and they want me to pay $100 deductible. This should of been repaired when they done the 172 point inspection. I want this fixed ASAP and do not feel I should have to pay a dime!

  Business Response

  Date: 05/07/2024

  To whom it may concern,

   

  Andy Mohr Ford is taking care of ********************** **** Explorer immediately which will resolve the issue in the complaint. If he has any further issues, he has my contact information.

   

  Thanks,

   

  ****** Lanie 

  Used Car Manager

  Andy Mohr Ford

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. They did take care of my seat belt adjuster and replaced it free of charge. They said they also ordered an engine cover for me for my vehicle on 5/13/24 and it is suppose to be in in a few days. After I receive my engine cover I will be happy and will close out this complaint. Thank you for your prompt response and attention to this matter. It is truly appreciated. 
  
  
  

  Regards,

  ***********************

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I filed a BBB complaint back in April of 2024 when I purchased my 2019 **** Explorer XLT from ***************** because the seat belt adjuster did not work. I ask them if they could get me the plastic cover for my vehicle also that was missing. They fixed the seat belt adjuster and promised to get the plastic cover that sits on top of the engine. I closed out my BBB complaint in good faith that ***************** would honor their promise in getting the cover for me. *** the service manager is the one who promised this would be gotten for me. Now they are saying they are not getting it as promised prior.

  I want the plastic cover for my engine ordered and paid for by ***************** as previously promised. The photo attached is what I need for my vehicle
  
  Regards,
  
  ***********************

  
  

  Business Response

  Date: 07/26/2024

  have resolved with guest same day. resolved issue.

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. *** has installed the engine cover that was requested and I am completely satisfied. *** provided great customer service. Thank you so much! 
  
  
  

  Regards,

  ***********************