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Business Profile

Bedding

DBC Baby Bedding Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Reviews

Customer Review Ratings

1.35

Average of 43 Customer Reviews

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Review Details

  • Katherine K

    Date: 11/10/2022

    Katherine K

    Date: 11/10/2022

    Worst customer service ever. Rude and unprofessional. Not one but sorry for major delays. Acted like it was my fault . Save yourself the aggravation.

    DBC Baby Bedding Company, LLC

    Date: 11/10/2022

    Customer did work with the Customer Service bot which did provide her where to find her scheduled ship date.
    And the production time of her purchase.

  • Penny P

    Date: 08/08/2022

    Penny P

    Date: 08/08/2022

    Not delivered on time change order fee after initial payment request on order for delivery by August 6 then got it on the 8th after ther shower. Nice quality. No phone for contact only CHAT. Not a professional way to do business. Put special instructions on order now no proof cause you don't get a copy. Very disappointed.

    DBC Baby Bedding Company, LLC

    Date: 08/10/2022

    All customers receive receipts. Yes, you wanted to change the pillow cover to a not offer pillow cover and there is a change design fee for that made to order item.
    Yes, all communication is through customer service chat on the store website. This is the best way as screen shots, receipts, and additional documents can be provided with ease for the customer to see. This is how the business is run, and the majority of businesses run this way now.
    Customer did not pay the change design fee for a week, thus delaying the order to be finished and shipped.

  • Susan Q

    Date: 07/19/2022

    Susan Q

    Date: 07/19/2022

    Well it's 2 mos and still no order. The customer service "person" in chat was rude. "Let me go slowly "...yeah ok. This is > &500 order for a gift recipient via a registry. I cannot recommend this. The child as already grown out of the clothing part of the order. There was NO effort to credit me and want to charge me a restocking fee. Oh I forgot. "Shame on you " for not reading out policies. Total BS. You can see this chat below.

    6:04
    AA
    *********************
    aou
    (
    DBC
    Ez Away until Wednesday
    ADR
    Cheap threats are not needed. It sounds like
    you didn't read anything when you ordered so
    shame on you.
    CS• 6:02 PM. O Appreciate
    DBC
    Let me go slowly since you don't understand.
    **** will go to the DBC Production Facility
    and will pickup the days orders that are
    shipping.
    Understand?
    CS • 6:03 PM • 0 Appreciate
    I do understand.
    6:03 PM. Viewed
    DBC
    CS is typing...
    WE RUN ON re:amaze
    Enter your question or message here
    m

    DBC Baby Bedding Company, LLC

    Date: 07/20/2022

    This customer purchased items from custom collections which do ship in 8 weeks from the purchase date. This information is provided on the listing for the customer to read and she failed to read. She was also provided this information on the receipt so no excuse. All items are made to order for each customer after they purchase. And custom collections are made with custom printed fabrics. The customers error in ordering is no error on our side.

DBC Baby Bedding Company, LLC is NOT a BBB Accredited Business.

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