We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

KC Disposal
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for KC Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

KC Disposal has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • KC Disposal

      10011 Woodend Rd Edwardsville, KS 66111-1763

      BBB accredited business seal

    • KC Disposal

      11920 Grandview Rd Ste A Grandview, MO 64030-1189

      BBB accredited business seal

    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, My trash was not picked up on 8/24, but my recycling was. I called in two days later and waited for 20 minutes on hold to be #1 in the que just to be made to leave a voice mail and receive a call back 5 hours later. The customer service agent started by saying since it was 24 hours after they didn't actually have to anything...why on earth do I have a time limit on fixing YOUR MISTAKE. She then proceeded giving me some excuse about "he must have had help on that route" yet my recycling and everyone on my street had their trash/recycling picked up. She proceeded to tell me the only way to have my trash picked up from last week is to drive my ass all the way downtown (somehow between 8-430 during the work week) to pick up stickers for my extra trash so I don't get skipped again (again your fault)...*** is this customer service? You should have come and picked up my trash...you messed up you should fix it! Real good start to us using your service....

      Business Response

      Date: 09/13/2022

      Sorry to hear that you had some trouble with your trash getting picked up.  If you would please call our office at ************ and ask for ******.  We would like to make sure that everything is taken care of for you.

      Customer Answer

      Date: 10/05/2022

      This last week 9/26/22 my trash wasn’t picked up for the third time in six weeks. What on gods green earth do I have to do to get you to do what I pay for!? This is seriously the worst service I have received for anything in my entire life.

      Business Response

      Date: 10/05/2022

      Hi ****,

       

      Please call us at *** *** ***** If you do not contact us it is very difficult to resolve your issue. Thank you.

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The driver refused to pick up my waste due to the fact that the lid was not flush with the can. I spoke with customer service and provided a photo of my can where you could see a 3-inch crack between the lid and can. I searched for the SLA for the content that claimed they would not pick up with the can overflowing. The waste removal was scheduled for 08/25/2022 and I spoke with customer service on 08/26/22. I paid for this service for the next 3 months under the understanding that my trash would be taken care of. I would like to understand why this issue occurred and why there was no communication from the company without me calling in. I was told that the job could be finished if I was willing to pay a 25 dollar return fee.

      Business Response

      Date: 09/12/2022

      Hi *****, please call *** *** **** and ask for ******. I will get you taken care of. Thank you.

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      KC Disposal (trash company) failing to perform promised services (pick up trash) and refusing "refund" of money paid over course of 3 months.

      Business Response

      Date: 08/05/2022

      Hi *******,

       

      Please call our office at *** *** **** and ask for ******. Thank you.

      Customer Answer

      Date: 08/06/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

      Complaint: ********

      I am rejecting this response because: If I call that number I will be put on hold, told I cannot be helped, or simply hung up on. After being told I would receive a call back on this matter I received none. There is a reason I am going through a third party at this point to deal with your company.



      Regards,

      ******* *****

      Business Response

      Date: 09/07/2022

      Hi *******, ****** will be calling you today. We have been experiencing high call volumes.  

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for 3 months of trash and recycling service, about 120$. It has been 4 weeks, and they have not picked up my trash one time. They have picked up NY recycling 2 times out of the 4. I called every week to find out what was going on. The first week they said they would send a truck back to my house, that truck never showed. The following holiday week they picked up a day later (friday)...I called Thurs to remind them of the pickup...they were rude and said it's a holiday they won't be there till Friday, very sarcastic tone. They never showed Friday, I called and they said they would send a truck out Saturday...never came. The next week, didn't show up again, I called and it took 45 minutes to get through only to be hung up on. I called back and got through finally. The lasy was sooo unbelievable, they refused a refund, still haven't picked up my trash, and accused me of threatening and verbally abusing her...which I absolutely did not. She then hung up on me. As I'm writing this, it's Thursday of the 4th week at 419pm and they still haven't picked it up. A FB message said the truck was coming back around...never showed. I want my money back, a company shouldn't be able to operate like this.

      Business Response

      Date: 07/15/2022

      Hi ****

      I am sorry to hear that you have not recieved great service. Please call *** *** **** ask for ******. I will get this taken care of for you. Thank you.

      Customer Answer

      Date: 07/18/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

      Complaint: ********

      I am rejecting this response because:

      Regards,

      **** *****

    KC Disposal is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.