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Business Profile

Waste Management Services

Best Value Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they owe me a refund of *****. Each time I have called they tell me they owe me and will send a check and I never get the money. Can you help?

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not pick up trash for 3 weeks before going out of business end of Oct. 2022 & stated they would refund . They also cashed check 1st part of Oct. for 3 months of service & stated they would refund. I have not been contacted by anyone from that business or received any refunds.

    Business Response

    Date: 01/06/2023

    Business Response /* (1000, 8, 2022/12/13) */
    As of October 1st ***************** was servicing all of our customers. Per the arrangement with us and them her payment with us will transfer to them as a credit on her second invoice with *********** and she does not qualify for a refund with us.

  • Initial Complaint

    Date:10/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/1/2022 I cancelled service and requested the dumpster be pick up and my refund. Today is 10/1/2022 neither has come to pass.i went to ************* Friday to fine it's a mail drop,was given address for ********* location that has same phone number.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 9, 2022/10/26) */
    The refund has been submitted for payment and the bin is on the list to be removed.

  • Initial Complaint

    Date:09/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been at least 3 weeks since my trash has been collected, and this is not the first time. I have been calling to cancel my service, but no one answered. I have also seen that if you are successful in getting through and canceling they never come pick up their cart so they can continue to bill you.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 9, 2022/10/27) */
    The account was closed on 10-17-22 and the refund is pending.

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My neighbors and I have not gotten our trashes emptied in over three weeks because of this issue. Every time we call, they hang up on us if we ever get through to an actual representative. We all have just paid our bills for this service last month & are all up to date (if not, now cancelled). There has been zero communication from Best Value Services to any of their customers about any issues being actually resolved.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    This account has been closed and the refund was sent to be processed.

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    best value has not picked up my trash 3 weeks in the last month. made multiple calls each week trying to get thru but left on recording to hold on for 6 to 10 minutes each time only to be told at end to try later.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    As of October 1 2022 *********** is servicing all accounts. Any Missed pickups before that will be applied as a credit to the account.

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Best Value Trash service for a full year in April. In the last 7 weeks they have only picked my trash up twice. They said they gave me credits for the weeks that were missed. This is week 3 of no trash service. I can't put everything out by the bin because stray cats, dogs or raccoons will get into them and string trash all over the neighborhood. It's already happened. **************************************** I've tried calling several times a day to cancel my service and have them refund the remaining months I have left. I haven't been able to get ahold of anyone for weeks! You are on hold for 5 minutes then it disconnects you and says to try again later. I'm not sure if you can help but wanted you to be aware if this *** business.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 9, 2022/10/26) */
    As of October 1 2022 *********** is servicing all accounts. Any Missed pickups before that will be applied as a credit to the account.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Best Value Trash Services has not picked up our trash in 4 weeks! They rarely come on time anyways so after the 1st week didn't think much about it, but when the 2nd week hit I called and was told they would be out the following Monday. No one has shown and I cannot get through to anyone for answers. ********* is littered with Best Value Trash carts and the trash animals are getting into because trash is overflowing. We just paid our 3 months in full right before this. I want a refund and to cancel service. How can anyone do business like this? I'm also reaching out to the City and the news.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    As of October 1 2022 *********** is servicing all accounts. Any Missed pickups before that will be applied as a credit to the account.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We just hired Best Value Services 3 weeks ago. Trash has been picked up only one time and missed the last 2 weeks. We have called their number for a week but nobody answers. We wanted to hire a small business for our trash service to help them out but they don't help themselves. We just want our trash to be picked up weekly or a refund if they cannot fulfill their obligations.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    As of October 1 2022 *********** is servicing all accounts. Any Missed pickups before that will be applied as a credit to the account.

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My trash cart was picked up on 1-20-22. I tried numerous times to call ,
    No one answered. I assumed they had closed and hired another service on the same day. I never received another bill. I was current on my payment through 2-1-22. Now they have turned me over to a collection service. I still can't get through on the phone. What can I do? I don't want this on my credit report. Thank you.
    Linda ****

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    The account was active and being serviced until 06-30-22 when the account was closed for nonpayment. we attempted to remove the cart but it was not visible. The charge will remain until the cart is returned.

Best Value Services, LLC is NOT a BBB Accredited Business.

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