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Business Profile

Waste Management Services

Best Value Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My trash service through this company has become very infrequent - it is supposed to be picked up weekly on Monday. This is the second week in a row that service has not been rendered. The lack of regular trash pickup is a problem. About three weeks ago, I was able to get someone on the phone to pay my bill. Now I'm unable to connect with anyone and told the operators are busy, call back later.
    ***************************************************************************************************************
    At some point, it does become a health problem. Plus, they took my payment which covers September/October/November.
    I see they have a location in ********* too. However, only one phone number is listed for them as my trash service provider.
    Can you advise me what to do?
    If they aren't operational, I at least want a refund!

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    As of October 1 2022 *********** is servicing all accounts. Any Missed pickups before that will be applied as a credit to the account.

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My trash cart was picked up on 1-20-22. I tried numerous times to call ,
    No one answered. I assumed they had closed and hired another service on the same day. I never received another bill. I was current on my payment through 2-1-22. Now they have turned me over to a collection service. I still can't get through on the phone. What can I do? I don't want this on my credit report. Thank you.
    Linda ****

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    The account was active and being serviced until 06-30-22 when the account was closed for nonpayment. we attempted to remove the cart but it was not visible. The charge will remain until the cart is returned.

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My trash hasn't been picked up in a month and they said they will try and get out in the next 2 weeks it smells like death outside I'm so mad rhey don't answer the phone and IF THEY DO ************

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    As of October 1 2022 ***************** has been servicing all account. They will need to call them about pickup issues.

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have trash service with Best Value been with them about 2 months. I have had to call several times because my trash was not getting picked up on Thursdays which is my day. They have credited my account 3 times already because they missed a week. This Thursday will be the 4th week they have nit picked up. When I do get ahold of them they just apologize and tell me they don't know when they can pick up. I asked to cancel my service and get refund they said they can pick the trash can up the same day but it can't have trash in it. Which it is full they have nit picked up in 4 weeks. I have been calling them fir 2 days and have not been able to talk to anyone. I don't know what to do from here all I want is my trash picked up

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    Their account was closed, refund submitted for processing, and cart was added to the pickup list.


    Consumer Response /* (3000, 13, 2022/10/27) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have not received a refund

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our trash has not been picked up in a month. We have been trying to contact for weeks but the phone system puts us on hold for 10-20 minutes and then hangs up on us with no answer. We've called a dozen times or more, different days of the week / times of day with the same result
    I'm not sure if we owe them a payment but they haven't sent us any notice to that effect and obviously we can't ready them to find out over the phone. We've received credits before for poor service but at this point we just want to cancel service so I can go with someone else, but we can't reach them to do so.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    The account has been closed and the missed weeks have been credited. A final bill will be sent.


    Consumer Response /* (3000, 13, 2022/10/27) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I was informed a couple of weeks ago that this company is no longer in business and that my dumpsters would be picked up soon. There was no mention of a final bill. The dumpsters have not been picked up yet. It doesn't seem reasonable to introduce a final bill to the equation at this point rather than just getting out of my life, however I won't fuss about paying it if it shows up and appears to be valid charges for services I actually received once upon a time and didn't already pay for, and if at that point the dumpsters have been picked up. But I will believe it when I see it.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company consistently skips picking up our trash, but is always super consistent at sending us a bill... I've called 4 times in the last two business days and no one will answer the phone. There's no email to reach them by either. We want our account cancelled and a refund issued.

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 11, 2022/10/27) */
    The account has been closed but there was no refund due since the bill was for the October quarter and no payment had been made.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our trash service has been not picked up for two weeks! After calling the company,they said they had a truck break down and a credit would be issued. Can not get in touch with them now! Canceling service as soon as someone will answer the phone! Changed companies.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 11, 2022/10/26) */
    The account was closed and the refund is pending.

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The lack of picking up trash. When trying to call them just goes to auto message hold system then after 5mins disconnect the call and have to start the process all over again.

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 11, 2022/10/26) */
    This account was closed on 10-05-22. A credit for this account has been submitted for payment.

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for a trash service $** every 3 months of service, and I am supposed to have my trash picked up every Monday. My can is always on curb by Sunday night. However over the course of this last year starting slowly it would not be picked up maybe 1 week per month, called and was told that the truck broke down, okay no problem, then it increased to 2 times per month and now 3 times per month., then I am told driver shortage, then I am told they will come that day and it never happened but when you call back you get a different response. When calling them, Do NOT choose option for SERVICE ISSUES because nobody answers that line but they will answer to take your payments. Again this week my trash can is still sitting full on the curb. I have tried to stick it out with this company during their struggles of no drivers, broken truck and so forth but I am done because it doesn't seem to be getting better only worse. My last paid service fees are over this month and I am switching to a new company.

    Business Response

    Date: 10/19/2022

    Business Response /* (1000, 5, 2022/09/22) */
    We are very sorry to lose your business.


    Consumer Response /* (3000, 7, 2022/09/26) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    i STILL AM PAID THROUGH oCTOBER 1ST AND WANT MY TRASH PICKED UP, FINISH THE job

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Best Value trash service has only fulfilled about one half of the services I have paid for since starting their service yet they continue to collect the full amount of money for the service. As of today, they have missed more than 12 weeks of services that I have paid for, 3 of which are currently consecutive. They do not answer the phones when I try to call to inquire about the issue.

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 11, 2022/10/25) */
    Trash collection has been transferred to *****************. Missed service weeks will be credited.


    Consumer Response /* (3000, 13, 2022/10/26) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I do not choose to sign up for services with the company they provided as I have already chosen a different service. A credit to an account that doesn't exist will not give me my money back for services this company failed to provide.


    Business Response /* (4000, 15, 2022/10/26) */
    Once we get a list of everyone who did sign with *********** we will credit every who did not for the missed services.

Best Value Services, LLC is NOT a BBB Accredited Business.

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