Reviews

This profile includes reviews for AMC Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AMC Entertainment has 89 locations, listed below.

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  AMC Entertainment

  11500 Ash St Leawood, KS 66211-7804

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  Amc 24

  565 N 3rd St Phoenix, AZ 85004

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  Amc 24

  4915 E. Ray Road Phoenix, AZ 85044

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  AMC Entertainment

  1647 South Stapely Dr. Mesa, AZ 85204

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  AMC Entertainment

  1683 Whittlesey Rd Columbus, GA 31904-3645

Review Details

• Review fromRandall D

  Date: 10/24/2023

  3 stars
  This is a complaint about you having the Taylor Swift playing in your theatres. I went to watch a movie the other night and you had the volume up so loud on the Taylor Swift concert movie that I couldnt even hear my movie without having to hear that music. When I went to tell the manager he said he didnt have any control over the volumns. As I walked through the theatre all you could hear was all the different theatres with the Taylor Swift consorts going on. I wont be going back until you quite playing these consort movies.

• Review fromWilliam D

  Date: 08/06/2023

  1 star
  Today the *** at ************** in ************** the stole the magic from so many kids today! The movie was suppose to start at ****. Nothing was playing not even coming attractions. At **** I contacted the front and they would get around to it. They forgot to turn on the projector. Over the next 10 minutes the audio ran with no video. I went back out two times to tell them. They would work on it. The third time the movie just started no previews no coming attractions nothing! Then the house lights were left on for the first 15 minutes after the movie started. I went back out again And was told they would get to it. Five minutes later they got around to it. The little girls there dressed as ****** had the experience stolen from them by your employees and there actions. I had four in my party and our time was ruined. We have waited for months to see it and planned to see *********** tomorrow there. I will not be going to *** the again. The employees not caring was the final straw. I have instilled in my kids the love of going to the movies and work extra hard so I have extra money to take them. When we go its an event 4 tickets, 4 large drinks, 2 large popcorns, and a nacho for me. I have the ticket ****** to prove it. You stole what could have been a once in a lifetime memory from the little girls dressed as ****** at the show. Your employees are forcing people to watch movies at home. This is how streaming is going to win. The employees win by not caring ABD still being employed and we the consumer loose.

• Review fromChris B

  Date: 07/20/2023

  1 star
  Disrupting movies across the nation because they dont agree with a movie, they harass people and violate their constitutional rights. This movie had zero advertising and if you guys had just left it alone it wouldnt have gotten so much attention. You guys are evil and need to be held accountable.

• Review fromStephanie A

  Date: 07/18/2023

  1 star
  My credit card was hacked and charged multiple months for the app, before I finally noticed. I reached out to get refund and they would not. They ignored BBB attempt to resolve the issue. I'll be contacting my CC company next to dispute them. Maybe a class action lawsuit next??

• Review fromErika R

  Date: 06/13/2023

  1 star
  A-List Membership is not a good investment to purchase by *** movie theatre. I say this because I purchased the membership for $25 + tax tried to cancel within 3 days of purchase. I want to cancel because you pay a monthly fee, plus you will have to pay to go see a movie also. So basically you are paying twice . I received a message if I cancel my cc would be billed $55 for early termination. I tried to call a customer service toll free line to speak to a CSR, not available. The only way to speak to a bot is my ***************** or by there form to fill out on ***.com. I really do not understand the process if you cancel within a certain time frame. I dont see why you cant get your membership canceled.

• Review fromLouisr W

  Date: 06/01/2023

  1 star
  I cancelled 2 movies prior to showing. Got an email that I was refunded but never got the refunds and I cannot reach a human no matter how hard I try. I get no response using the customer service assistant.

• Review fromJeffrey C

  Date: 04/25/2023

  1 star
  App stole money from me monthly and refused to refund me, I never once used the services

• Review fromJaedah B

  Date: 03/19/2023

  1 star
  If anyone is looking into this location please run the other way! I purchased tickets online via Fandango hours before the show purchased (10pm show). When I arrived at the theater at 10:15pm, as it was 20 degrees outside and I am pregnant, the doors were locked so I repeatedly knocked on the door for several minutes trying to get two of the associates attention that I already purchased tickets. The two young lady associates( that I have on video) then finally looked up, started laughing, and shaking their heads. Luckily, a guest who had already been in theatre opened the door for me and then the manager, ********************, stated theres a policy once the door is locked they cant let anyone in and I could get refunded. I then asked her when this became a policy and if she can show me in writing where this policy is indicated for customers to know. Especially being I got the tickets via online and from a third party site and she tried to tell me I can only get my money back on gift card because I did not have my debit card with me. She kept disregarding what I was saying and said its online, but again if guest are getting tickets via third party sites and theres no signs in the theater for anyone to be aware of this policy theres no way I should be locked out in the frigid cold, being pregnant, and a paying customer being taunted by employees. This behavior is very unprofessional and unacceptable. I will no longer visit the *** theaters again and will be sure to spread the word for other to also do the same.

• Review fromLaura L

  Date: 03/09/2023

  1 star
  I just read **********'s comments and I am actually relieved to know that I am not the only one who has dealt with this. I have repeatedly sent them everything required to replace my gold and silver passes which I purchased and were never to expire. I began more than a year ago trying to get replacements. They finally emailed me three yellow tickets to replace the silver and said that they had previously emailed me the tickets for the six gold passes. When I told them that I never received them, they said they would resend the email. About once a month I send them an email telling them that I have not received the email for the gold passes and it is ignored. There is no phone number to speak to anyone and the only address is the same one that I mailed my proof of the nine passes.

• Review fromMary T

  Date: 02/24/2023

  1 star
  They are BREAKING THE *** in ********** about value on gift certificates. I have some that never expire. Recently I went to the theater and they said they've had a lot of fraud so I could not use my certificates and had to send an email with photos of the certificates to an *** email address. I did this...A MONTH AGO. When you email you simply get the same auto reply over and over. Once I had someone ask me what state I am in, that was it. This is illegal. I paid for my certificates and they, thus far, have withheld the value from me. BTW their "contact" email system is baloney, too. So lame they want you to only complain about certain things, and then you get yet another auto reply with FAQs and then they make you send YET ANOTHER FOLLOW UP EMAIL if you still need/want help. I mean come on ***, get your act together. Even if they fix this, I want people to know do NOT GIVE THEM YOUR MONEY. THEY ARE HORRIBLE.