Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom called to cancel her service and the sales person yelled at my mom for 25 minutes. She is 85 years old with health problems. She only wanted to cancel her service. She had one visit left on her plan which would be 79.00$. He told her if she cancels he will be charging 279$ which makes no sense at all. He then continued to try to sell her more and would not take no for an answer. The worst of everything was how he treated my 85 year old mother. Her blood pressure has been up since her phone call with him and she finally had to hang up. This is completely unacceptable.

  Business Response

  Date: 03/25/2025

  Hi Shannon, 
  
  Thank you for reaching out with this information. I want to sincerely apologize for your experience. I want to help resolve this issue for you but I need your correct account information. Please respond with your full phone number or email on file so I can take action on the account. 
  
  Thank you, 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I was approached by a gentleman representing EcoShield Pest Solutions and he presented me with a recurring pest control option that included $189.00 per service occurrence, bimonthly. EcoShield then proceeded to schedule services on 24th June 2024 (performed) 24 July 2024 (performed) 24 October 2024 (Cancelled service on 23 January 2024 via phone call to customer service) When I called to cancel my service, When I finally insisted that they cancel my service they then told me that there would be a $389.00 cancellation fee. I told them to NOT charge my credit card and that I would NOT be paying the $389 cancelation fee. They are still to this day sending me emails and text messages to insist that I pay this $389.00 fee. I have responded to both emails and text messages to let them know that I wont be paying this fee and I would be reporting them to the Better Business Bureau.

  Business Response

  Date: 04/02/2025

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield refused to cancel an appointment within 24 hours even though they only “request 24 hours” in their notification. There was no verbage “requiring” 24 hours. I called and stated I could not afford the $179 that they were charging for this service and they told me “the technician is already on their way.” Despite the fact that no product has yet been applied they insisted I still owed them money because it was too late. As I write this, no technician has arrived to apply product. No services have been provided and yet they told me it was too late. I was offered a discount for the service despite telling the customer service no, they refused to cancel the service before the technician arrived as if I was obligated to pay for service because he was already on the way. During the call they contacted the local office and accidentally left me on the call. I overheard customer service ask the local office if the technician had left and the local office said “probably” and did not actually check. Customer service then got back to me and assured me the technician had already left, a lie. I accepted the “lifetime discount” of $119 because I was getting no where with a cancellation. This business is shady and has claimed before that they serviced my property when I never physically saw a technician arrive.

  Business Response

  Date: 02/28/2025

  Hello Alex, 
  
  We appreciate you sharing your concerns. Our goal is to ensure transparency regarding service appointments and cancellations. Our records indicate that the service was completed as scheduled, but if you have any details or evidence suggesting otherwise, we’d be happy to review them.

  To ensure your satisfaction, we’d also like to offer a complimentary follow-up visit to address any concerns. Please let us know how you'd like to proceed. 

  Customer Answer

  Date: 02/28/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I did not want the service to begin with. I tried to cancel and they told me it was too late despite the fact that the service had not been completed yet. My contract has ended, and I am no longer obligated to remain in-service with Ecoshield however, customer service was unwilling to cancel my services.  I would like a full refund on my most recent service and I would like my service is canceled as I requested when I contacted customer support.

  
  Sincerely,
  
  **** ***

  Business Response

  Date: 03/09/2025

  Dear *****
  Thank you for reaching out. We understand your frustration and appreciate the opportunity to review your account details.
  Our records show that an appointment reminder was sent in advance for your scheduled service on February 24, 2025. When you contacted us on the day of service to cancel due to financial reasons, our team worked to find a solution that would allow you to continue pest protection while addressing your concern. A discounted rate of $119 was offered and accepted, and the service proceeded as scheduled.
  We strive to provide flexibility; however, once a technician is en route, same-day cancellations can be challenging due to our scheduling and dispatch process. We regret any miscommunication you experienced during this process.
  As requested, we have closed your account, and no further services will be scheduled. However, there remains a balance for the service provided on February 24, 2025. If you have any further questions or need assistance regarding your final balance, please feel free to reach out to our customer support team.
  We appreciate the opportunity to have served you and wish you the best moving forward.

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I was approached by a gentleman representing EcoShield Pest Solutions and he presented me with a recurring pest control option that included an initial fee of $300 with an additional charge of $209.00 per service occurrence, bimonthly. EcoShield then proceeded to schedule services on 27June 2024 (performed) 26 Sept 2024 (performed) 13 Nov 2024 (Cancelled service on 11 Nov2024 via phone call to customer service) When I called to cancel my service, I indicated that I did not see that their service was having any change as I had several spiders and wasps that had made active nests while they had been engaged for these specific issues. During my phone call with customer service, they did not want to cancel my service and offered to lower the price for each service call to $150.00 and then they offered to lower it again to ~$100.00 per service call. At this point I was very frustrated and asked why I was not offered this lower price initially, and all they said was that they were sorry. When I finally insisted that they cancel my service they then told me that there would be a $250.00 service fee without any explanation. I told them to NOT charge my credit card and that I would NOT be paying any the $250.00 service fee. They are still to this day sending me emails and text messages to insist that I pay this $250.00 service fee. I have responded to both emails and text messages to let them know that I will not pay this fee and I would be reporting them to the Better Business Bureau.

  Business Response

  Date: 01/03/2025

  Hi Bryan, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 01/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n or about 9/4/24 Eecoshield came to my address to spray all around my house for pest. I saw they were out front from my ring door bell, they never came to the back of the house to spray. I called them to advise they tech did not spray the whole house as agreed, no spider webs were knocked down. They requested I send them pictures claiming the tech claimed he had sprayed. I texted pictures to them twice. They claim they were not received and I must have not seen him. I told them I was in the family room all day which loos out to the back yard and I have a puppy so anytime anything is in the yard he is barking at the sliding door. i told them at this time do not come back to my property, if they cant to the job properly I will find someone who will. They now want to charge me a $200.00 cancellation fee. I have talked to them on the phone, by text and in writing that they breached the contract by not performing the service as agreed so I do not owe them anything. They continue to text me and bill me and are now threatening to turn me over to collection.

  Business Response

  Date: 12/12/2024

  Hi ******* 
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 7/9/2024 Balance owed to the business $164.21 I have canceled the service before the service was performed but the business insisted that I owe money for the service per contract. I have prof of sales person's text messages saying otherwise during the contract process but the business is not honoring their own employee's promise made.

  Business Response

  Date: 12/10/2024

  Hi ****** 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was not responded to. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pest control company EcoShield damaged our home and automobile 9/30/2024 when their technician/pest sprayer fell through our ceiling damaging our house and 2022 Acura MDX Model S. The technician, Jamie had her manager come to our house telling us EcoShield would fix and pay for all damages. **** ******** was the manager who instructed us to take the vehicle to *** **** ***** Body Shop to get an estimate and get repaired. **** ******** said EcoShield would have their Corporate Contractor get ahold of us to fix the ceiling. The vehicle repair shop has not received approval from EcoShield to start repairing the vehicle but repair shop submitted repair estimate on 10/1/24. We have been without a vehicle for 3 weeks now since the EcoShield technician broke the vehicle windshield when she fell through the ceiling. We were told by **** ******** that EcoShield would pay for a rental car. 10/4/2024 **** ******** General Manager for EcoShield in Lenexa, Kansas contacted me saying that the claim has been submitted to EcoShield’s insurance company and **** said he would get back to me about the rental car. This company has been a disaster to communicate with and does not follow up on their promises!

  Business Response

  Date: 11/08/2024

  Thank you for bringing this matter to our attention. At EcoShield Pest Solutions, we are committed to addressing customer concerns promptly and thoroughly. Based on our review of the details provided, we would like to clarify the steps taken regarding your claim.
  After the incident, our local team took immediate action by involving a manager to coordinate next steps, including arranging for repairs and submitting the claim to our insurance provider. Per our standard procedures, the claim was promptly filed, and our insurance adjuster began working on it. We understand that communication from our adjuster had been directed to a different contact, which caused delays in responses. The adjuster has since been in touch with you to ensure progress on the ceiling repairs and vehicle damages.
  Regarding the ceiling repair, the adjuster is actively seeking a second estimate to confirm reasonable costs for the work required. For the vehicle, the repair estimate has been submitted and is being processed to facilitate payment and begin repairs. Additionally, rental car arrangements were discussed, and this is being reviewed as part of the claim resolution.
  We acknowledge the inconvenience this has caused and are committed to working with our insurance provider to resolve the matter swiftly and appropriately. For any immediate concerns or updates, we recommend direct contact with the adjuster or our local manager, who will continue to assist in facilitating the resolution process.
  We appreciate your patience as we finalize these matters.

  Customer Answer

  Date: 11/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2024 I had Ecoshield Pest Solutions to come and spray my house for Ants and they came back to spray it on May 18 2024 I called around the end of June to Complain that I still have Ants Ecoshield Pest Solutions was Supposed to come back and do a follow up at no charge. but Ecoshied Pest Solutions wanted to charge me $130.00 but when the Service technician Arrived at my house he wanted $170.00 I ask him way do I still have Ants after two Treatment he replied by saying it takes a series of treatment So I canceled the Service because they Violated their own Policies which was to come to do a follow up once a Customer complaint at no charge.

  Business Response

  Date: 10/03/2024

  Hi ******** 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, I was approached at my newly bought home by one of the business managers (or it seemed he said “owner”) of this company Eco Shield Pest Control. He eventually convinced me to try his company’s services for a year, this to me was a verbal contract for one year of services. This is a quarterly service and I believe was $185 each three months (so $185 x 4). They provided the service and they were promptly paid after these services. In late August of this year I was sent an innocuous email of them being closed Labor Day. My understanding was that after that year had elapsed (and I had fully paid for all the given services) that I no longer had an active contract with them, so I simply sent them an email saying, “I no longer require these emails as I no longer am obtaining your services.” This is when it all began. They basically called and texted me several times a day for several days asking me why and that I may be needing to pay them to “end my contract early” etc etc. I told them about this verbal contract and also that I have no copy of a physical contract that says I have a certain length of service. I have asked them to provide me with this, and they have not. They continue to call me daily now even though I have requested that they simply email me the details (so that we can have a paper trail, so to speak). They have not provided me with a contract I have signed or even a number I supposedly owe them. They wish to try and convince me via phone to continue service with them, under the guise of “we want to know what we can do better for other clients/we want to still have your business”. I have made it plain and clear I no longer want their business. But they continue to contact me w/o doing any of the things I have requested to resolve the matter. I am a patient person usually, but this has gotten quite annoying to be hassled every morning w/ this. I wonder if they are convincing others to stay w/ them by sheer war of attrition. I want resolution

  Business Response

  Date: 09/27/2024

  Dear Bryan,

  Thank you for reaching out and providing these details. After reviewing your account, we have confirmed that it is now closed, and there is no outstanding balance. Additionally, we have placed a "Do Not Contact" note on your account to ensure you are not contacted moving forward.
  
  We appreciate your time and consideration and trust this resolves the matter.

  Customer Answer

  Date: 09/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 4 pest control spray for $150 last May. They have charged over $1000 dollars. They are spraying for outside pests in the middle of December. This is ridiculous and predatory, they offered 4 sprays for one flat rate.

  Business Response

  Date: 09/11/2024

  Hi Ginger, 
  
  Thank you for reaching out to us with your feedback. I took a look into your account and it looks like this fee was waived and taken care of. If there is anything else I can do for you, please me know. 
  
  Thanks, 

  Customer Answer

  Date: 09/11/2024

  
  ********** ********
  
  I am rejecting this response because: I was told it was $150 for 4 visits they have visited numerous times without my permission or knowledge I need the $1000 that I was overcharged by their sales man not bing upfront  and honest
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/19/2024

  Hi Ginger, 
  
  I understand what you are saying. The fees that are eligible for waiving, have been waived. You signed a quarterly contract for 24-months which means we would be coming during the off season to maintain a protected barrier. Even though the bugs are not showing, they are still hiding and we are continuing to maintain the barrier. We sent out a copy of the contract before you began services showing what months and how much you would be charged. 
  
  Best,