Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2024 we received services from EcoShield. The technician that came to spray our home was talking about using drugs in front of my wife and 7yr old son. I contacted the business several times and requested cancellation of our services and account. I asked them multiple times to waive the cancellation fee due to the technician’s unprofessionalism and talking about drug use in front of our 7yr old son, who had many questions after he left, which a 7yr old shouldn’t be understanding or worried about. I’ve called multiple additional times and was told a manager would call me back to resolve this concern, but never received a call or any form of communication, except a letter in the mail that we still owed them a balance of $217.95 for the cancellation fee. Additionally, the services that were sold to us were never performed and when they came to “spray” they were in and out of the property within 10mins. When I initially called to cancel the contract due to the unprofessionalism from their employee, I was told several times they would cancel the account, then received one last call to confirm that the account was canceled. I would like BBB to make contact with this company and have them waive our cancellation fee due to these concerns previously noted.

  Customer Answer

  Date: 09/03/2024

  EcoShield has responded by cancelling and waiving the cancellation fee. Per ID *********
  

• Initial Complaint

  Date:07/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I signed up for 5 extermination services through ECO Shield. After the 5th and final service, I was told that my contract was complete. I adviced ECO Shield that I would no longer be using their services. They called and text me a number of times to try and get me to keep my business with them. I asked them to no longer call or text me. After that I was given a bill for $218. I called to find out what this bill was for, and they said that it was a discount removal for the 2 year contact I had signed. I told them I did not sign a two year contact. They first said I responded yes to their text which is when I agreed to the two year service. That is untrue. I asked them to review the text confirming the contract was complete, they ignored it and tried to sell me again on keeping their service. They then said they can send me the contract I signed stating it was a 2 year contact. I said that is not what I signed up for, and either it was changed on the back end or the salesmen was not honest with what he said the contract was for. That was ignored. I then again said why would I be told the contract was complete if it wasnt? I asked for a manager, and was told none was available. That I would be called back. I have not been called back since that time. They are still trying to collect the amount they say is due.

  Business Response

  Date: 08/18/2024

  Dear *****

  Thank you for bringing your concerns to our attention. After a thorough review of your account, we have waived the Annual Commitment Discount Payback (ACDP) and closed your account. There is no remaining balance, and you will not receive any further communications regarding this matter.
  
  We apologize for any confusion or frustration you experienced and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  **** *******

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon the first day of moving into our new house, we were approached by a pushy EcoShield rep selling us on their pest control services. We fell for his pitch and signed up for a year contract, including service that first day. This company has continued to lie, scam, and sell services that are not accurate or ever delivered on. Here is a recap of our experience: 1. The rep told us that EcoShield had previously serviced our house (with the previous owners, even naming them) and would be offering us a deal. We have since talked with the previous owners and have discovered this was a lie and that EcoShield has never serviced our property. 2. We've had EcoShield out for 2 services, 0/2 times have they completed the services as listed in our contract. Or even come close. The service people spent >5 minutes at our home each time. 3. The service people who arrive are uneducated/unexperienced to answer basic pest questions and provide pest services. 4. After multiple failed services and frequent contact about our displeasure, we called to cancel and were put through the ringer for 40 minutes in an attempt to cancel. First, I was bumped around to multiple individuals. Then, they ran me in circles in a manner that I eventually thought I would have to cancel my credit card, as they would not let me cancel. They offered price decreases ranging from $225 all the way down to $125... confirming our original cost was a scam. Then...finally, I was told to cancel would be $225, even thought they had routinely failed to service us per our contract. 5. Lastly, EcoShield did finally let us cancel, however they charged us TWICE. Charge 1: $245, Charge #2: $225 Based on continually being mislead and scammed, I am looking for a refund of both cancellation charges as this company is following sketchy practices at best. We were lied to at every turn and now reading other reviews, I am disappointed to see that this is the norm for EcoShield. Nothing about it is legit or safe.

  Business Response

  Date: 08/13/2024

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you experienced. We take these matters seriously and want to ensure that your issues are fully addressed.
  
  After reviewing your account and the situation you described, we have processed a refund of $245.19 to your account. Additionally, your account has been closed, and no further charges will be applied.
  
  We deeply regret that your experience did not meet your expectations and appreciate your patience as we worked to resolve this matter. If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and ensure your concerns are fully addressed. Thank you for giving us the opportunity to make this right.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They made promises about my service that I was later informed wasn't possible and in one case even legal. They told me numerous people in my neighborhood used their service. Only to later find out none of the people mentioned did. I was actually told by one neighbor that they had tried the same tactic on them. They used a lot of empty promises to get my business. The sales person who sold me on the service claimed that he owned the company. I later found out from a technician that he absolutely didn't own the company, but was in fact a recent new hire. I think overall they just seem to make a lot of promises that they have no intention of keeping. If that's the case I'd prefer to not do anymore dealings with them.

  Business Response

  Date: 08/13/2024

  Dear *******,

  Thank you for sharing your experience with us. I sincerely apologize for the misleading information and the frustration this has caused you. We understand how disappointing it is to feel that promises were made without the intention to fulfill them, and we take these concerns very seriously.
  
  After reviewing your account and the issues you’ve raised, we want to assure you that we are committed to making things right. As a gesture of goodwill and to resolve this matter to your satisfaction, we are waiving the Annual Commitment Discount Payback (ACDP) and closing your account effective immediately. You will not be responsible for any further charges.
  
  We regret that your experience with us did not meet your expectations, and we appreciate your feedback as it helps us improve our services and avoid similar situations in the future.

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ****** ***** am canceling our account as of today, Thursday, June 27th per 3-day ROR. Do not send the technician out for the first service. We reviewed the contract last night, and the initial & quarterly payments were not as discussed. My husband called in today to post-pone to discuss the contract and they would not speak with him. Cancel this immediately. Thank you

  Business Response

  Date: 09/13/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I took a look into your account and it looks like everything is canceled so you are good to go. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2024, I had Ecoshield bat/mouse proof my house. I paid $4000 for this service. I've had to call Ecoshield at least 4 times because I was still had bats in my house. This last time I called I requested to speak to a manager that was over a week ago. I've left several messages for manager to call. I have not received a call back.

  Business Response

  Date: 07/03/2024

  Dear BBB,

  Please keep this complaint open as our management team is reviewing the complaint and customer account. Thank you.

  Customer Answer

  Date: 07/04/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  ****** ****

  Business Response

  Date: 07/11/2024

  BBB,

  After further review, this is actually an Omaha NE customer and not a Kansas city office customer. Please transfer.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a pest control treatment and was told it included treatment for lantern flies. After my 1st treatment I was then told that the lantern flies were not covered but they would treat for them. I then was told after 2 months of waiting that I was enrolled in a mosquito program for the lantern flies that I never signed up for.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promised to cancel the contract with Advantage (my other company) and they would be able to guarantee the cancellation. which was confirmed via text message by the salesman who came to my door.

  Business Response

  Date: 10/10/2024

  Hi Julie, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize for the inconvenience this has caused you. I took a look into your account and it looks like it has been handled and all fees have been waived as well as your account being closed. If there is anything else we can do for you, please don't hesitate to contact us directly. 
  
  Thank you,