Reviews

Review Details

• Review frompierre l

  Date: 04/30/2025

  1 star

  pierre l

  Date: 04/30/2025

  DO NOT RECOMMEND — Predatory Contracts & Poor Customer Service I regret ever signing up with EcoShield Pest Solutions. I was misled into a contract that was presented as flexible, but turned out to be rigid and predatory. I fulfilled my services, yet when I requested cancellation, they claimed I owed more — even though I had verbal confirmation from a rep that February was my last service. They conveniently sent a new version of the agreement after I asked to cancel, showing a May date I never agreed to. Their customer service is dishonest and manipulative. They claimed they tried calling me when I have no missed calls, then sent threatening invoices and false claims of attempts to reach out. Now they’re charging me $271 and threatening collections. This company is a nightmare — deceptive, greedy, and completely unethical. Stay far away unless you want to be locked in and harassed. I’ve filed a complaint with consumer protection and I’m warning everyone else. This isn’t just bad business — it’s shady business.

  EcoShield Pest Solutions

  Date: 05/06/2025

  Hi Pierre,

  Thank you for taking the time to share your concerns. We’re genuinely sorry to hear that you feel this way and want to assure you that we take this kind of feedback seriously.

  Our agreements are designed to be transparent and are reviewed with customers at the time of enrollment—whether the sign-up occurs in person, over the phone, or online. We also provide digital copies for reference. While we strive to ensure a clear understanding of terms and service timelines, we recognize that misunderstandings can happen, especially when verbal conversations don’t align with written agreements.

  We understand that billing concerns and communications around cancellation can be frustrating, and it’s never our intention to cause stress. Our goal is always to work toward a fair and timely resolution. We’d like the opportunity to take a closer look at your account to better understand what happened and to see what can be done to move forward.

  Please reach out directly to our team at [email protected] so we can review the details and work with you toward a resolution.

  –Via I.

• Review fromToby M

  Date: 01/10/2025

  1 star

  Toby M

  Date: 01/10/2025

  Do Not Use This Company Wish I could rate less than 1. Set up and charges were as others have explained, not a defined contract and expressed as cancel any time. Well, cancel with a $200 fee. The services provided were with chemical avalible at home depot, diluted with my own water from the outside hose and without my approval. In addition, the hose was not put back, it was left unspooled in my yard. The insect control was less than poor. My ortho home defense was far superior. The company is harassing with multiple calls and texts once dissatisfaction and not scheduling was expressed, 12 times in one day and 3 on a Sunday. And this was after I had spoken to the "owner" to explain my issues. I am hopeful this saves others from what I had to deal with.

  EcoShield Pest Solutions

  Date: 01/16/2025

  Hi Toby,

  Thank you for taking the time to share your feedback. We strive to provide professional and effective pest control services, and it’s concerning to hear that your experience did not meet your expectations. We would like to learn more about your situation to address your concerns appropriately.

  Our agreements and policies, including cancellation terms, are always outlined at the time of signup to ensure transparency. Additionally, we take pride in using professional-grade products that are applied by trained technicians. If you feel there was any miscommunication or dissatisfaction with our service, we want to address that.

  To further assist you and investigate the issues you’ve raised, we encourage you to reach out to our feedback team at [email protected]. Sharing more details will help us better understand your concerns and work toward a resolution.
  We’re committed to customer satisfaction and appreciate the opportunity to make things right.

  Best regards,
  Customer Feedback Team

• Review fromVi T

  Date: 11/08/2024

  1 star

  Vi T

  Date: 11/08/2024

  Like everyone is saying, this company is a scam. They tricked me into signing this contract and promised the world, only to charge me $200 to spray a section of my house. Sprayed and left, no review or update or anything. They didnt even bother to get my correct email, just made sure money was able to be taken out of my account the moment they arrived. I tried cancelling and then they threw all these extra fees at me. I had to pay $200 to cancel or $600 to continue. Complete scam artists.

  EcoShield Pest Solutions

  Date: 11/15/2024

  Hi Vi,

  Thank you for taking the time to share your feedback. At Ecoshield Pest Solutions, we prioritize transparency and effective service, and it’s clear from your review that your experience did not meet these expectations.  
  
  Our goal is to provide professional and thorough pest control services tailored to each customer’s needs. Service visits typically include treatments based on the specific issues observed, and we aim to communicate findings and next steps clearly. It’s concerning to hear that this did not occur during your service, and we would like to review the details of your experience further.  
  
  Our agreements are designed to offer long-term solutions at discounted rates, which are outlined at the time of signing. Cancellation fees are in place as part of these agreements, but we strive to address customer concerns in a way that is fair and transparent.  
  
  We want to make this right and would appreciate the opportunity to discuss your situation further. Please reach out to us directly at **[email protected]**, so we can review your account and address any unresolved issues.  
  
  Thank you for bringing this to our attention. We value your feedback and hope to work toward a resolution.  
  
  Sincerely,  
  Customer Feedback Team  

• Review fromMolly B

  Date: 10/28/2024

  1 star

  Molly B

  Date: 10/28/2024

  It is a scam. They are liars and cheats. I paid for 1 treatment. When the rep had me sign for my credit card payment, (on his phone) evidently I was signing a contract, which was not disclosed. They have been harassing me fo an additional payment if $271. After I already paid $205 for the 1 treatment that was not effective. I have canceled the service thru email, text and phone calls. They are still harassing me.

  EcoShield Pest Solutions

  Date: 11/01/2024

  Hi Molly,

  Thank you for sharing your experience with us. At Ecoshield Pest Solutions, we strive to make all agreements as clear and transparent as possible, including service details and payment terms. Our representatives are trained to review service plans carefully with customers during the initial visit. 
  
  We want to address your concerns regarding any outstanding charges and your request to cancel. Please reach out to us directly at [email protected] so we can look further into your account and help ensure this matter is resolved to your satisfaction. 
  
  Thank you for allowing us the opportunity to assist. 
  
  Customer Feedback Team

   

• Review fromSTEPHANIE W

  Date: 10/01/2024

  1 star

  STEPHANIE W

  Date: 10/01/2024

  A Salesperson came to my door explaining he was in the neighborhood , offering me a pest control solution. He was very engaging - while I was uncertain about the offer, he explained it would be a one time fee, and service would be provided over the summer. I don't recall signing a contract, and never received any written communication from company - I really emphasized not willing to pay for more than he asked at that time[ approximately -169 dollars] While reviewing my credit card I found out I was being charged more than I'd agreed to. When I called company the salesperson kept trying to appease me when I tried to cancel, I had to finally just hang up. I would NEVER recommend anyone use this company, and will keep trying to recover the cost.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Stephanie,

  Thank you for sharing your experience. We understand how frustrating it is to feel misled about the service agreement and charges, especially when you were under the impression it was a one-time fee. At Ecoshield, we aim for transparency in all of our agreements, and it’s concerning to hear that this wasn’t your experience.
  
  We’d like to review your account and the charges to better understand what happened and assist in resolving the situation. Please reach out to us at [email protected] so we can help address your concerns directly.
  
  Your satisfaction is important to us, and we’re committed to resolving this matter.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatricia L

  Date: 09/24/2024

  1 star

  Patricia L

  Date: 09/24/2024

  Two young men came to our house and my husband agreed to one visit to help get rid of mice. A month later his credit card was charged another $219.00 without our consent for another application. When we called the 888 Boston number, a very aggressive woman refused to listen to our complaint. She began asking if we needed a discount and told us that we signed up for a yearly contract. She refused to engage in a conversation and interrupted often when we told her we did not believe we had a contract and if we did, please cancel it. I had to cancel our credit card for fear that they would charge us periodically. Apparently, we did not do our due diligence before hiring this scam company. Should have checked the BBB first.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Patricia,

  Thank you for sharing your experience. We understand how upsetting it must have been to encounter unexpected charges and difficulties when trying to resolve the issue. At Ecoshield, we strive to ensure transparency with all service agreements, and it’s concerning to hear about the communication challenges you faced.
  
  We’d like to review your account and help address the charges, as well as assist with any cancellation concerns. Please contact us at [email protected] so we can work directly with you to resolve this situation.
  
  Your feedback is important to us, and we are committed to helping resolve this matter.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJulie Ann H

  Date: 08/24/2024

  1 star

  Julie Ann H

  Date: 08/24/2024

  I purchased a pest control program from a door-to-door Ecoshield salesman. He sold me a plan to address my 2nd-story wasps. When the serviceman arrived an hour later, he said he was not able to treat the 2nd-story wasps, that it was illegal for him to treat anything more than 3 feet off the ground. My request to cancel the service resulted in a reply that said there would be a service fee for cancelling. The person on the phone asked me to let another serviceman come treat my 2nd-story wasps, that the company is able to treat them and apologized for the misrepresentation. The same serviceman came to my house, reported that he was unable to treat the 2nd-story wasps, and left. I reached out to Ecoshield by phone and asked for a refund as the service I purchased was not provided. They refused to refund me reporting they were "unable to issue a refund." I still want a refund for services NOT provided.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Julie A**,

  Thank you for bringing this to our attention. We understand how frustrating it must be to have purchased a service specifically for treating second-story wasps, only to be told it couldn't be done. This situation, especially after multiple visits and attempts to resolve it, is concerning.
  
  We’d like to investigate this further, review your account, and work toward a resolution regarding the refund for services that were not provided. Please contact us at [email protected] so we can assist you directly and work to address your concerns.
  
  Your satisfaction is important to us, and we are committed to making things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBonnie B

  Date: 08/19/2024

  1 star

  Bonnie B

  Date: 08/19/2024

  Don't get sucked in like I did. this company are a bunch of scammer, i gave them a chance as im allergic to bees and they signed me up for a year contract when i asked for a 2 time chance. They begged me for a 2 time chance and i gave in, but they signed me up fir a year. they came for 10 minutes sprayed and left but gave me a list of sprays they used. Bugs and bees are still around scammers and liers!

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Bonnie,

  Thank you for sharing your experience. We understand your frustration, especially considering the concerns you had about bees and the service agreement. At Ecoshield, we aim to provide clear communication and effective service, and it’s disappointing to hear that your expectations were not met.
  
  We’d like to review your account and address the issues regarding your service, contract, and the effectiveness of the treatments. Please contact us at [email protected] so we can assist you directly and work toward resolving your concerns.
  
  Your satisfaction is important to us, and we’re committed to making things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRalph M

  Date: 07/26/2024

  1 star

  Ralph M

  Date: 07/26/2024

  This company uses deceptive sales practices to get a signed contract with A LOT of fine print not initially disclosed. I was hesitant to sign contract but was told I could cancel anytime including before the first appnt. The first appnt was scheduled and provided a time to be home for the interior spray. The day of appnt someone came to my house an hour earlier than scheduled. No one was home so they completed the exterior and left. I received a bill that day for the full service that was to include interior. I had to notify the company of the error and they rescheduled for the interior spray. Servicemen was not provided any details from the original consult and appeared lost. After the appnt I called to cancel services and was being pressured to retain service with lower and lower prices. I asked to complete cancelation and was told that would have a $200+ cancelation fee. I complained about the cancelation fee not being disclosed by the salesman. The phone attendant said they would do me a courtesy and not charge any additional fees. I received a bill for the cancelation later that day. The following day I received a collection call from the company. I plan on pursuing legal action.

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Ralph,

  Thank you for sharing your experience, and we're sorry to hear about the issues you've encountered with the service, billing, and cancellation process. At Ecoshield, we aim to be transparent and provide clear information from the start, so it’s concerning to hear that you were left feeling misled.
  
  We'd like to review your account and address the issues you've raised, including the cancellation fee and the unexpected collection call. Please contact us at [email protected] so we can assist you directly and work toward resolving this situation.
  
  Your satisfaction is important, and we are committed to addressing your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTodd D

  Date: 07/24/2024

  1 star

  Todd D

  Date: 07/24/2024

  If you want to get ripped off, sign up for this service

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Todd,

  Thank you for sharing your feedback. We're sorry to hear that you feel this way about your experience with our service. At Ecoshield, we strive to provide value and transparent communication to all our customers, and it's concerning that this was not reflected in your experience.
  
  We’d like the opportunity to review your account and address any issues you’ve encountered. Please reach out to us at [email protected] so we can work with you directly to resolve your concerns.
  
  Your satisfaction is important to us, and we are here to help.
  
  Sincerely,  
  Customer Feedback Team