Reviews

Review Details

• Review fromRoy J

  Date: 03/01/2024

  5 stars
  Ian’s service was overall incredible, he was very knowledgeable and went the extra mile in helping me with an issue I was having with my chair. Thank you.

• Review fromJo K

  Date: 02/23/2024

  5 stars
  Ian has been excellent and kind- he helped me to fix my nest thermostat and explained all that he did thoroughly. I recommend him 100%

• Review fromNatalie A

  Date: 02/08/2024

  5 stars
  Ian
  We are very satisfied with our service and the knowledge our technician has. Happy we get the same technician every time too!

• Review fromAlex P

  Date: 02/03/2024

  5 stars
  Ian is a very knowledgeable technician, very nice customer met service, he let watch everything he did and formed me of every step, which I like very much. He also tried to set me up with the Lennox app for my tstat but he couldn’t do it due to a local problem in the app, I appreciate the efforts and his service.

• Review fromWayne C

  Date: 02/01/2024

  5 stars
  Ian has come out to my house twice now for different things. He is always polite and knowledgeable. I trust him with my HVAC.

• Review fromLanny M

  Date: 01/29/2024

  1 star

  Lanny M

  Date: 01/29/2024

  I have a Rheem hydronic furnace that quit working. I called Polestar to see if they had a tech that was familiar. He could not figure it out; so he called his boss, Danny. They finally called and said it was the heat tubes ( of which the tech had checked and said they were clear) then he said Rheem no longer supplies parts for that model; and they would have to install a new furnace. I called Rheem corporation, and they said they did supply parts. I have called Danny demanding the $109.00 labor call out of the total $210.00 device and labor bill. He gives me a different exuse every time. He said he would contact his Accountant but she was sick. Then last week he said she was on vacation. I feel like they owe me the labor as they did nothing; plus lied to me to sell me a new furnace! Beware of this company!!!
  

  Polestar Plumbing, Heating & Air Conditioning

  Date: 01/30/2024

  Hi Lanny,
  
  We're very sorry to hear about the challenges with your hydraulic furnace. Our team takes customer satisfaction very seriously, and we understand your frustration.
  
  During our visit, our technician conducted a thorough diagnostic of your furnace and was there over an hour to identify the issue. We found a significant problem with the coil being clogged, due to someone not flushing it properly. The coil is such a major component that unfortunately the cost to repair would have been extremely expensive.
  
  At that point, our technician recommended replacing the furnace. That would not only address the issue, but also come with the added benefit of being under warranty. We apologize if there was any miscommunication regarding parts availability, as we would have needed to ship the parts which would have taken longer than replacing with a new furnace that was in stock.
  
  Once again, we apologize for any inconvenience this situation may have caused

• Review fromFred R

  Date: 11/16/2023

  1 star

  Fred R

  Date: 11/16/2023

  We used their $79 promotion to have them service our furnace. When they showed up suddenly they could smell gas, which I’d never smelled before and after their inspection they turned off my furnace saying it was unsafe and a liability for them to leave it on. Then of course they are offering to sell me a new furnace, A/C and they’ll throw in a water heater because they’re good guys. They refused to give me a dollar estimate at any point, even when I insisted on one. We called a local family owned firm to come out the next day. The other guy found a loose port and fixed it immediately. I asked him about all of the problems Polestar said they found and while
  he agreed my furnace was old, but it wasn’t unsafe and didn’t need to be replaced yet. I will never trust anyone who shows up and “suddenly” finds problems that I’d never experienced and follows it up with hard pressure sales tactics where they swear it’s a dangerous system that they can replace immediately but aren’t able to give me a basic estimate of what it could potentially cost.
  

  Polestar Plumbing, Heating & Air Conditioning

  Date: 11/17/2023

  Dini – This information is very important to us. Management looked
  back over our technician’s findings to verify the data he found on your service
  call. Our technician ran a flue analyzer test and found CO levels that were starting
  to become toxic, rusting inside of the 18-year-old heat exchanger, and could
  physically smell a gas leak. At that point, we cannot take on the liability of
  leaving the furnace running. Shutting off a furnace is a very difficult decision
  that management has to make when we have clear proof it should not be operable
  for your family’s safety. We have attempted to contact
  you regarding this situation. Please give us a call at 913-432-3342 to discuss
  your concerns. Thanks!

• Review fromJohn H

  Date: 11/01/2023

  5 stars
  Brandon did a very professionally job. Look forward to seeing him next service call

• Review fromAndrew C

  Date: 08/01/2023

  5 stars
  ******* did an excellent job of addressing my concerns and showing me what he did to tune up our A/C. Polestar's employees are always easy to talk to and have good information to share.

• Review fromWilliam D

  Date: 07/09/2023

  5 stars
  *** has provided service to me several times since I started doing business with Polestar. His attention to detail and efficient work have always been at the highest level.