Heating and Air Conditioning
LBA Air Conditioning, Heating, & Plumbing, Inc.Reviews
Customer Review Ratings
Average of 132 Customer Reviews
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Review fromAngela F
Date: 09/19/2024
5 starsPatrick was very professional and courteous. Kept me updated everything he was doing and the time it was gonna take to do the whole project.Review fromDawn S
Date: 09/16/2024
5 starsThey did a great job and they where punctual and efficientReview fromMatthew B
Date: 09/14/2024
1 starMatthew B
Date: 09/14/2024
TLDR: Used to be happy with LBA, but they had an incompetent tech that fried my AC compressor during a checkup and demanded 3500 dollars to fix it. The reason that they said it was not their fault I and the Anthony tech that came out to give me a second opinion think is bogus.
This fall they called me because I hadn’t scheduled a check-up recently on the AC system they put in for me 4years ago and they were running 47 dollar checkups. After checking my AC system and washing the condenser, the tech, JJ, informed me that everything was running fine and looked good for the AC. The AC compressor never ran again after he left. He came back in the morning when I called and was adamant that a burned out compressor was a really bad coincidence right after he checked it and everything was fine. He said when he hooked it back up after cleaning, it ran for a min or two and then shut down while he was out there. . . but that was before he came inside to adjust the thermostat back up, so that obviously was the unit shutting down on a problem not by thermostat.
He then proceeded to trip the AC breaker 6-8 times after we had already determined that the compressor was grounded, and even managed to trip the main house electrical breaker. His supervisor Dre then came out and when standing in my dark basement looking at my panel confirming his tech had somehow managed to trip the main, he stated “We obviously will get everything fixed”. What he apparently meant after talking with his supervisor, Matt, was that they would fix everything if I paid them 3500 in labor. Matt’s reasoning on why it wasn’t their fault was that the condenser was too dirty before they cleaned it. Allegedly, when the compressor turned on after being “used” to running hot it locked up when it ran cooler with a cleaned condenser.
I had an Anthony tech out for a second opinion, and they quoted me less than half the cost to do the repairs and agreed that Matt’s explanation was ridiculous.
LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 09/22/2024
Matthew, we appreciate your feedback and are truly sorry to hear about your recent experience. Our team always aims to provide top-notch service and your situation is not reflective of our usual standards. We understand your concerns and would like to discuss this further to find a suitable resolution. Please feel free to reach out to us directly. Thank you.Review fromLinda S
Date: 08/28/2024
5 starsLinda S
Date: 08/28/2024
Excellent service! Robby is very knowledgeable about heating and cooling systems and we were lucky to find him. We feel very confident we're getting solid service and expertise. Our system was older and it seemed like a better idea to just install a new heating and cooling system. There was no pressure and we had a choice of a wide range of systems. We're positive this will work out for the best.LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 09/04/2024
We're delighted to hear you had a top-notch experience with Robby, Linda! Your trust in our expertise and service quality means a lot. We're glad you found our selection extensive and pressure-free! We're confident the new system will serve you well. Thanks for choosing LBA!Review fromLarry T
Date: 08/27/2024
5 starsLarry T
Date: 08/27/2024
Byron was very courteous and professional. He is an asset to your team.LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 09/04/2024
Thanks so much for your high praise, Larry! We're delighted to hear about your positive experience with our professional, Byron. He truly embodies the values we strive for at LBA Air Conditioning, Heating & Plumbing. Your kind words will surely make his day. We look forward to serving you again in the future.Review fromMark C
Date: 08/14/2024
5 starsMark C
Date: 08/14/2024
Andrew did excellent work. He was very personable and professional.LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 08/21/2024
Thank you for sharing your positive experience with us, Mark! It's fantastic to hear how much you appreciated Andrew's professionalism and friendly demeanor. Your acknowledgment underscores the dedication of our team at LBA Air Conditioning, Heating & Plumbing. We look forward to maintaining your home's comfort in the future!Review fromKirk J
Date: 08/14/2024
5 starsKirk J
Date: 08/14/2024
Mick was very professional and courteous. He took care of our issue with our garbage disposal and then asked if we wanted our plumbing checked in our house. We agreed and he looked everything over. Afterwards Mick took the time to talk with my wife and I about our plumbing and any issues he saw. Mick was very informative.LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 08/21/2024
We appreciate you trusting LBA Air Conditioning, Heating & Plumbing for your home needs, Kirk. Your recognition of Mick's diligence and professionalism is heartening! We're glad he could resolve your garbage disposal issue and provide valuable insights about your plumbing. Thanks for sharing your experience!Review fromYvonne F
Date: 08/12/2024
5 starsYvonne F
Date: 08/12/2024
Mr. L** was very knowledgeable, efficient and thorough with the leakage inspection test I requested. Mr. L** and the two technicians were all friendly and courteous and gave me lots of information on how and what needs to be repaired and/or replaced.
Thank you LBA A/C, Heating and Plumbing Company for your expertise insights today! All your knowledge and hard work today is most appreciated!LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 08/18/2024
We're so glad to hear you found our team, especially Mr. L to be knowledgeable and efficient, Yvonne. We always strive to provide thorough services and share valuable insights with our clients. Your kind words reaffirm the hard work we put in every day. Thank you for choosing and trusting LBA Air Conditioning, Heating & Plumbing!Review fromStephanie R
Date: 08/10/2024
5 starsStephanie R
Date: 08/10/2024
Friendly, knowledgeable and went above and beyond. I felt heard and not rushed. I even learned some new things about improving the efficency of our units and regulating temperatures throughout our home.LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 08/18/2024
Hi Stephanie, we're delighted to hear that our team provided you with top-notch service. It's wonderful to know that they took the time to educate you on ways to enhance your unit's performance and comfort in your home. We appreciate your awesome feedback and look forward to continuing to serve your heating and cooling needs in the future.Review fromJohn T
Date: 08/06/2024
4 starsJohn T
Date: 08/06/2024
Technicians were thorough and professional. They provided a complete assessment of the HVAC issues and indicated that the necessary parts would be ordered to complete the repairs.LBA Air Conditioning, Heating, & Plumbing, Inc.
Date: 08/13/2024
Hi John, we're glad that our team was able to assist with your HVAC issues and provide a thorough diagnosis. We always aim to be professional and diligent in our services. We're already working on getting those necessary parts for your repairs. We'd love to know if there's any way we can improve our service to make it a 5-star experience for you. Your feedback matters to us!
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