Complaints
Customer Complaints Summary
- 119 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 24, 2025, in the morning, an individual called my telephone number and woke me up. He did not identify himself or state his reason for calling. He asked for (my wife's name). The only reason I gave the telephone to her is because she is a medical professional whose clients sometimes call my number. The caller immediately went into a typical scam dialogue. She hung up. I consider this a harassing telephone call and a dishonest invasion of my privacy. I traced the number to Berlin Wheeler in Topeka, Kansas. Neither one of us owes any unresolved debts to anyone and we have not received any proof of any debts.
Business Response
Date: 06/27/2025
Please see attached.At the time of the call, our representative followed standard procedures to confirm the identity of
the person we were attempting to reach. As part of this process, the representative asked to speak
with the individual associated with the account. Once the call was transferred, our representative
began the process of identifying themselves and the nature of the call as required under
applicable debt collection laws. The call was then terminated by the recipient.
We had no prior indication that the phone number was not associated with the intended party,
and the call was made in good faith as part of our standard account resolution process.
If we can be of any further assistance, please call our officeCustomer Answer
Date: 07/12/2025
Berlin Wheeler falsely stated that there had been written notice. AFTER the complaint was filed, Berlin Wheeler finally sent a copy of the debt that they claimed was owed. The case may be closed because we will pay the bill to the creditor. Berlin Wheeler should try to change their procedures to be accurate, more honest, and not so hyper aggressive out of the box.Initial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Basically they have not responded to the pay off even after they dishonest about the warranty I did not get so I car the car in they still, I payed off they still have not correct credit reportBusiness Response
Date: 09/11/2024
This complaint was filed against the incorrect company. Berlin Wheeler has never been connected to anything involving a Volkswagen Jetta nor have we had an active account with ****** ****** since 06/01/2020.Customer Answer
Date: 09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had written a note disclaiming this debt when I last received a letter, and without acknowledgement of my correspondence, Berlin-Wheeler continues to harass me. I'll go ahead and copy the text of the letter sent here: I am in receipt of a letter from your office demanding payment in an amount of $84.59. The “creditor” is listed on the claim as ******* ****** **** & ********, the alleged account number ************. I know of no debt owed to this entity, so deny owing it. Your letter , having no merit, has already been annoying enough, so I thank you in advance for closing this file." I will appreciate you closing this file, as this is not a debt I owe.Business Response
Date: 07/01/2024
Please see attached.
In response to the above referenced complaint,
The date Berlin Wheeler mailed validation of the disputed debt was 03/06/24. We have marked
your account for no further contact, and this account is non-credit reporting.
Currently, the debt remains open and due in our office. If we can be of any further assistance,
please call our office at ###-###-####.
Best regards,
*** ******
Accounts Receivables
Berlin Wheeler IncInitial Complaint
Date:06/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BERLIN WHEELER, INC
2942A SW Wanamaker Dr # 200
Topeka, KS 66614-4479
###-###-####
ACCOUNT# ********** 15 U.S. Code § 1681q. Obtaining information under false pretenses
Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between COX COMMUNICATION, notarized and sworn under penalty and perjury for BERLIN WHEELER, INC ability to collect this alleged debt. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation G) § 1006.2(g) Definitions. (g) Creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. The term creditor does not, however, include any person to the extent that such person receives an assignment or transfer of a debt in default solely to facilitate collection of the debt for another. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation F) (2) The term debt collector excludes: (i) Any officer or employee of a creditor while the officer or employee is collecting debts for the creditor in the creditor’s name; (ii) Any person while acting as a debt collector for another person This account are inaccurate under 15 U.S.C. 1692g validation of debt. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code § 1692k - Civil liability. Below I have attached the definition of the law as this is my right. Please have this inaccurate account removed from my credit as it is damaging my personal life or pay the $1,000 fine for breaking this law.Business Response
Date: 07/01/2024
Please see attached.Business Response
Date: 07/05/2024
Please see attached.
With the additional information provided we were able to investigate further and determine the
initial notice advising you of your rights to request validation of the debt was not delivered. We
will be requesting the removal of the tradeline in our next weekly update to the credit bureaus
along with resending the initial notice for your records.
If we can be of any further assistance, please call our office at ###-###-####.Customer Answer
Date: 07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:05/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2022, I was ended my service with *** Communications, and it was communicated to me that there was no further payment made on the account as long as I returned the equipment (modem), which I did. In early 2023, a debt collection with Berlin Wheeler appeared with a $0 balance, with *** Communications being the original creditor. There was never an account in collections, and neither *** Communications nor Berlin Wheelers did, nor have done their due diligence to correct an error that was clearly made on the part of the original creditor.Business Response
Date: 06/05/2024
Please see attached.Business Response
Date: 06/18/2024
see attached.Customer Answer
Date: 06/18/2024
Complaint: ********
I am rejecting this response because:The account should be removed as I owed no debt to neither the original creditor Berlin Wheeler prior to the account being made open.
**** ******Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** ************** , I do not have a contract with Berlin Wheeler inc.
they did not provide me with the original contract as i requestedCustomer Answer
Date: 05/24/2024
This is not my debt I am not liable for this debt with *** ************** ,in addition I do not have a contract with Berlin Wheeler inc. they did not provide me with the original contract as i requested and refuse to remove this negative claim from me credit profile which does not belong to me .Business Response
Date: 05/29/2024
Please see attached.Initial Complaint
Date:05/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m not liable for this debt with Berlin-Wheeler, Inc. I do not have a contract with this collection agency, and they did not provide me with the original contract as I requested.Business Response
Date: 05/28/2024
Please see attached.Customer Answer
Date: 05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This account has been paid in full to *** communications.
Sincerely,
***** *******Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Berlin-Wheeler or *** Communications. I do not have a contract with the Berlin- Wheeler Inc or *** Communications, they did not provide me with the original contract as requested.Customer Answer
Date: 05/15/2024
This is not a duplicate complaint and does not have template language. I made the complaint against Berlin Wheeler and *** communications separately on BBB as I was unsure who the complaint goes to. I received an email back already from BBB saying they can not find *** communications as a company and that the debt collection agency is who I should go through, so I am.
I am not a robot, this is not automated, it is myself making a complaint.
Business Response
Date: 05/28/2024
Please see attached.
In response to the above referenced complaint,
As was determined in investigating the CFPB complaint on the same account, the account that
*** Communications placed in our office on 03/19/2024, with initial notice being mailed on
03/21/2024, was opened using the same demographics as provided by the consumer in the
making of the complaint.
Copies of the original billing is also being included in response to the BBB complaint with the
same referral to id***********.com. Please complete the identity verification form and submit the
report.
Currently, the debt remains open and due in our office, and we are reporting the debt as disputed.
If we can be of any further assistance, please call our office at ###-###-####.
Best regards,
*** ******
Accounts Receivables
Berlin Wheeler IncInitial Complaint
Date:05/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My rights have been violated by Berlin Wheeler Inc as I did not provide written permission to the creditor to include any information on my credit profile, in accordance with 15 USC 1681b2. Furthermore, their actions appear to constitute Aggravated Identity Theft under 18 U.S.C. §1028A. They have knowingly transferred, possessed, or used my means of identification without lawful authority, which is a felony punishable by up to 2 years of imprisonment, in addition to potential civil liability. I have sent Berlin Wheeler notarized certified mail and still have yet to receive a response, and still see this error on my credit report.Business Response
Date: 05/20/2024
see attached.Customer Answer
Date: 05/20/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
***** *****Initial Complaint
Date:05/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BERLIN WHEELER, INC ***** SW Wanamaker Dr # 200
Topeka, KS 66614-4479 ***** 271-1000
ACCOUNT# ********XX
15 U.S. Code § 1681q. Obtaining information under false pretenses
Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible.
In addition please provide the contract signed between *** *************, notarized and sworn under penalty and perjury for BERLIN WHEELER, INC ability to collect this alleged debt. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation G) § 1006.2(g) Definitions. (g) Creditor means any person who offers or extends credit creating a debt or to whom a debt is owed. The term creditor does not, however, include any person to the extent that such person receives an assignment or transfer of a debt in default solely to facilitate collection of the debt for another. 12 CFR Part 1006 - Fair Debt Collection Practices Act (Regulation F) (2) The term debt collector excludes: (i) Any officer or employee of a creditor while the officer or employee is collecting debts for the creditor in the creditor’s name; (ii) Any person while acting as a debt collector for another person This account are inaccurate under 15 U.S.C. 1692g validation of debt. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code § 1692k - Civil liability. Below I have attached the definition of the law as this is my right. Please have this inaccurate account removed from my credit as it is damaging my personal life or pay the $1,000 fine for breaking this law.Business Response
Date: 06/03/2024
Please see attached.Customer Answer
Date: 06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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