Complaints
Customer Complaints Summary
- 119 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account should have never been sent to collections in the first place. ***** ****** *** ************** *** **** **** *** ********* ******* ******** ** ********** ******* ********** ** ******* ******* ****** *** ******** This is the only account negatively effecting my credit and was from when I was ** years old and didn't know any better. I resolved the payment through *** ************** without dealing with the debt collector once I was made aware of an outstanding conctract cancellation fee that I was never contacted about. The debt collector has never answered my emails and doesnt have a phone number to call about the negative reporting to my credit. This has effected my life negatively for several years and they have been no help in resolving the issues. I have a *** credit score and would easily have a higher one allowing me cheaper loan rates and credit rates but this one account is the only thing holding thwt back costing me money and paid they could never repay.
Business Response
Date: 06/06/2023
Please see attached.Customer Answer
Date: 06/06/2023
Complaint: ********
I am rejecting this response because:The issue is that *** never attpempted to contact me before sending to collection. ******* ******* was an ex-spouse address and I no longer resided there. She was also responsible for delivering the used equiptment back to *** **************. *** never attempted to call me about the owed money before sending to collection.
*** *** ***** **** *** *** ******** *** *****
***********************************************************************************************************************************************************************************************************************************
Sincerely,
Amir *******Business Response
Date: 06/09/2023
Please find our response attached.Initial Complaint
Date:05/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** ******************, I do not have a contract with about Berlin-Wheeler, Inc. they did not provide me with the original contract as I requestedBusiness Response
Date: 05/17/2023
Please find our response, attached.Customer Answer
Date: 05/17/2023
My last social are ****
home address is **** ******* ** ** ***** **
Business Response
Date: 05/17/2023
Please find our agency's response, attached.Initial Complaint
Date:05/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a collection on my credit report that I have no knowledge about and its not mine. I have never received a bill from anyone in the amount of $******* nor have I ever received any letters from any collectors. This is not my bill.Customer Answer
Date: 05/12/2023
I called *** ************** and they agreed that someone in ****** had opened a account in my name and its not mine. I live in ******** ** and we don't even have that service in our area. I have never been to ****** nor do i know anyone there. I need this to be corrected and taken off my credit report.Customer Answer
Date: 05/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Pamela *****Customer Answer
Date: 05/16/2023
The investigator from *** ************** has opened up the case and sent me the information that I'm forwarding to you.
I sent him information showing I have never lived in ****** nor have I ever been there nor do I know anyone there.
Initial Complaint
Date:05/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not know who this company is collecting for but they called my place of employment and left a message. That can get me fired. I cannot have any personal calls at work and I never provide my work number. I am worried they have talked to people I work with to get my direct line. I cannot lose my job. This is herrasment and can cause me serious financial and emotional damage.Business Response
Date: 05/08/2023
Please see attached.Initial Complaint
Date:05/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keep getting collections calls from this company. When I tell them it’s fraudulent they don’t seem to care. Just tell me to call *** ***** who in return yelled me call BW. Then BW just tries to get me to pay it off since it will be “easier”. This company does not take fraud seriously and will try to shake you down over $*** and get you to pay it instead of doing their due diligence in investigating fraud complaints.
Account
***********
Phone
************Business Response
Date: 05/05/2023
Please see attachedInitial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please will like to file this complain as this company reported $*** for *** ******** ****** *** a company, i have never used. Incident dates back to 2020 in ********, associated with an address i have never lived in. Many dispute have been attempted indicating this is a case of fraud and yet they won't take it off my credit report. All three credit beaurau have attempted to reach out to get this resolved to no avail. Attached is a file police report, also included is a key number ************ filed with *** and no reponse or ability to access. Please will love this taken off my credit reportBusiness Response
Date: 04/17/2023
Please find our company's response, attached.Customer Answer
Date: 04/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Bill ********** ***Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** ************** and do not have a contract with **********. They do not provide me with the orginial application like I asked.Business Response
Date: 04/03/2023
Please find our response attached.Initial Complaint
Date:03/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has placed a collection in my name due to a bill that was changed by the company ***. They changed my bill's pricing without my knowledge which broke their price guarantee contract and once I tried to contact their customer service they would not give me management or the proper help.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.