Complaints
Customer Complaints Summary
- 119 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: The billing information shows a *** K *****. My name is ******** D *****. I have not signed a contract with this company.
Sincerely,
******** *****
Business Response
Date: 02/27/2024
February 27, 2024
RE: BBB Complaint: ********
******** *****
Account Number: ************
In response to the referenced complaint above,
Berlin Wheeler Inc is contracted with *** **************. On November 30, 2023, ***
************** placed a delinquent account balance of $916.80 due by ******** *****.
The delinquent account balance pertains to unpaid internet, unpaid television and unpaid phone
services totaling $473.44, unreturned equipment charges of $325.00, as well as a collection fee
of $118.36. Services were rendered at *** * ***** *** ****** ***** ** ***** between June 6,
2020 and September 18, 2020.
If ******** ***** is able to obtain the *** ************** equipment, it can be returned at no
additional cost to a *** ************** store location or UPS store, which will reduce the
delinquent account balance by $325.00 when returned.
Additionally, Berlin Wheeler has no record of communication from ******** ***** requesting
a certain document. Therefore, we are unable to validate the complaint pertaining to ********
***** not receiving a requested document. If more details can be provided by ******** *****,
our office can further investigate this complaint.
I have included all of the *** ************** billing detail for ******** *****’s review. If
our office can be of further assistance, please contact us at the information found below.
Berlin Wheeler adheres to the Fair Credit Reporting Act. Our agency has marked this account as
disputed with the three major credit reporting agencies, Transunion, Equifax & Experian and will
continue to report complete and accurate information.
Best regards,
*** ******
Collection Manager
Berlin Wheeler IncBusiness Response
Date: 03/01/2024
March 1, 2024
Re: BBB Complaint: ********
******** *****
Account number: ************
In response to the referenced complaint above,
Berlin Wheeler Inc is contracted with *** **************. On November 30, 2023, ***
************** placed a delinquent account balance of $916.80 due by ******** *****.
Berlin Wheeler has received your claim of fraud for the *** ************** account. To assist
you, please visit id-verify.***.com and complete the identity verification form, then submit your
report. If you do not complete this information with *** **************, it may result in
further collection efforts.
If you have any questions, please contact our office with the information found below.
Best regards,
*** ******
Collection Manager
Berlin Wheeler IncCustomer Answer
Date: 03/04/2024
Complaint: ********
I am rejecting this response because:
Currently, Berlin is the company that shows I owe debt to. Not only do they not have the correct information, but there is no written contract between Berlin and I, ******** D *****.Again, I am not liable for this debt with *** *************, I do not have a contract with BERLIN WHEELER INC.
I demand that this be removed from my credit report.
Sincerely,
******** *****Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 11 *** **************. I do not have a contract with Berlin Wheeler inc, they did not provide me with the original contract as I requested.Business Response
Date: 02/23/2024
February 23, 2024
RE: BBB Complaint #: ********
******* *****
Account Number: ************
In response to the referenced complaint above,
Berlin Wheeler is contracted with *** **************. On July 3, 2023, *** **************
placed a delinquent account balance of $97.83 due by ******* *****, born on November 18,
1998.
The delinquent account balance pertains to unpaid internet services totaling $78.26 as well as a
collection fee of $19.57. Services were rendered at **** ****** ** *** ***** ******* **
*****, from November 28, 2019, through September 28, 2020.
Additionally, Berlin Wheeler Inc has no record of communication from ******* ***** requesting
a certain document. Therefore, we are unable to validate the complaint pertaining to *******
***** not receiving a requested document. If more details can be provided by ******* *****, our
office can further investigate this complaint.
I have included all of the billing details from *** ************** for ******* *****’s review. If
our office can be of further assistance, please contact us at the information found below.
Berlin Wheeler Inc adheres to the Fair Credit Reporting Act. Our agency has marked this
account as disputed with the three major credit reporting agencies, Transunion, Equifax &
Experian, and will continue to report complete and accurate information.
Best regards,
*** ******
Collection Manager
Berlin Wheeler IncInitial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** **************. I do not have a contract with Berlin wheeler inc . They do not provide me with the original contract as requestedBusiness Response
Date: 02/23/2024
February 23, 2024
RE: BBB Complaint#: ********
**** ************
Account Number: ************
In response to the referenced complaint above,
Berlin Wheeler Inc is contracted with *** *************s. On August 16, 2023, ***
*************s placed a delinquent account balance of $902.75 due by **** ************,
born on August 25, 1980.
The delinquent account pertains to unpaid internet, cable and homelife services totaling $329.16,
unreturned equipment charges totaling $500.00, as well as a collection fee of $73.59. Services
were rendered at ***** **** ****** ** *** **** *** ***** *** ***** between October 13,
2021 through February 21, 2022.
If **** ************ is able to obtain the *** *************s equipment, it can be returned at
no additional cost to a *** *************s store location or UPS store, which will reduce the
delinquent account balance by $500.00 when returned.
Additionally, Berlin Wheeler Inc has no record of ************* from **** ************
requesting a certain document. Therefore, we are unable to validate the compliant pertaining to
**** ************ not receiving a requested document. If more details can be provided by ****
************, our office can further investigate this complaint.
I have included all of the *** *************s billing detail for **** ************’s review. If
our office can be of further assistance, please contact us at the information found below.
Berlin Wheeler Inc adheres to the Fair Credit Reporting Act. Our agency has marked this
account as disputed with the three major credit reporting agencies, Transunion, Equifax, &
Experian and will continue to report complete and accurate information.
Best regards,
*** ******
********** *******
Berlin Wheeler IncInitial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/29/2024 I submitted What Berlin Wheeler ask me to do ID- ******.cox.com with *** communication The status came back on 04/01/2024 for ***** ***** *********.com Report # ************ Letting Berlin Wheeler no I don't have a account with *** communication I submitted the documents to prove my statement.and Berlin Wheeler still Refuse to remove the collection account off of my credit report.Business Response
Date: 02/23/2024
please see attached
In response to the referenced complaint above,
Berlin Wheeler is contracted with *** Communications. On November 24, 2023, ***
Communications placed a delinquent account balance of $612.53 due by ****** ****, born on
November ** *****
The delinquent account pertains to unpaid internet services, television services and homelife
services totaling $412.53. As well as unreturned equipment charges totaling $200.00. Services
were rendered at **** ******* Ave Apt ****, Gretna LA 70056.
Per the complaint of ****** **** not receiving a specific requested document, On February 13,
2024, Berlin Wheeler received a certified letter from ****** **** stating this is not their account
and stated fraud. Berlin Wheeler’s office sent out the requested forms for ****** **** to the
address provided as **** * ****** **** Dr, Gretna LA 70056. As of now, no return mail has
been received.
Additionally, I have included all the *** Communication billing detail for ****** ****’s
review.
Berlin Wheeler Inc has received your claim of fraud for the *** Communications account. To
assist you, please visit id-******.cox.com and complete the identity verification form, then submit
your report. If you do not complete the information with *** Communications, it may result in
further collection efforts.
If you have any questions, please contact our office with the information found below.
Best regards,
*** ******
Collection Manager
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.