Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cox Communications has 11 locations, listed below.

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  Cox Communications

  2240 N Rock Rd STE 101 Wichita, KS 67226-2300

  
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  Cox Communications

  1510 E 17th Ave Hutchinson, KS 67501-1113

  
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  Cox Communications

  1636 N Rock Rd Derby, KS 67037-3766

  
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  Cox Communications

  900 Hayes Dr STE B Manhattan, KS 66502-4394

  
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  Cox Communications

  2556 N Maize Ct Ste 102 Wichita, KS 67205-7352

  

Review Details

• Review fromSabrina R

  Date: 03/23/2024

  2 stars
  Unlimited is NOT UNLIMITED!!!! My phones are buffering after a week or two of paying… I thought I was bringing some bills down by switching but now getting 10$ charges for overages ugh!!!! Thought removing cable and streaming would be better but maybe just equal?!?! Disappointing!!!

• Review fromBe D

  Date: 02/27/2024

  1 star
  COX has horrible customer service. First, its advertised internet speeds are not what you actually get. Second, when an agent quotes you a price, that’s not actually your price. I was quoted $228 and my actual bill is $270. I went through customer service, escalation dept, and retention dept. I was told there’s nothing that can be done. This was a COX customer who made the mistake. COX said I could add cell service and get my bill under $228. So they say the more you bundle the more you save. So they want you too add more services to correct their own mistake, instead of just making the correction and eating their mistake. Unbelievable. If you can, DO NOT DO BUSINESS WITH COX. COX IS A HORRIBLE COMPANY

• Review fromJeff J

  Date: 02/27/2024

  2 stars
  I pastor a small church in Kansas and we have had a business account with Cox for over 25 years. Unfortunately, when I called about questions concerning my contract and rate increases, they informed me that I had been automatically renewed, per my knowledge according to a contract signed 3 years prior. Sadly, I had called before my contract was due to expire and the rep offered me a rate reduction without "any change to my existing contract". Apparently, this meant that I was now consigned to another year with Cox. I was given conflicting information that ended up costing me a lot of money and costed Cox my further patronage.

• Review fromTerrelle T

  Date: 02/26/2024

  1 star
  Simply put, Cox are thieves. I have maybe had a good 6 month run in the 3 almost 4 years I have had them. After my 2 year agreement was over, I entered into another one, since my agreement was over, my bill has changed every month. I have to call almost every month to get my bill fixed. At this point, it is exhausting having to check your monthly bill and go over it with a fine tooth comb because they put BOGUS charges or increases on your bill. They even try to charge a $50 deposit online just to downgrade services. Why are you trying to charge when you already charge outlandish service charges. The kicker is, I had an agent sell me the highest speed internet, but failed to tell me there was a data cap. Got my bill the next month to notice overage charges for internet for someone that works from home! Needless to say, I made them pull the call and refund me that overage charge. They really are crooks. I hate that they have such a monopoly in Phoenix, I would cancel this company with the quickness.

• Review fromTim P

  Date: 02/19/2024

  1 star
  I have been a Cox customer for 25+ years. Cable & Internet. The credit card I used to autopay was stolen from one of my children. I cancelled that card but forgot to switch Cox autopay to the new card. When Cox informed me that my payment didn't go through, I paid them on the new card. They still charged me $30 for the 'non-payment' and would not waive the fee. One of the many reasons I will never be a Cox customer again.

• Review fromKimberly M

  Date: 02/14/2024

  1 star
  If it were possible to give NO star I would!!! Rude, rude, rude to say the least! Calling to down grade, you actually have the pleasure to speak to a rep ALL OVER THE UNITED STATES! The 1st female I spoke with I asked her to hold on for a second as I am at work, she KEPT talking when I asked again if she could hold on as I was actually finishing up my transaction. Again she NEEDED to tell me to call back if it was going to take long and I interupted again and said it would not. when I had finished my transaction and said ok, I'm back and I am sorry to have detained you so long.....she hung up!! Called back and got a guy, UNPROFESSIONAL, UNPROFESSIONAL, UNPROFESSIONAL!!! He could/would not give me any information without the pin. Never mind my social or 1st pets name! UGH!!! finally I got the pin and told him I needed to down grade, he then goes into what I currently have! I KNOW WHAT I HAVE! I just want the internet only and then he says, well you're about to be disconnected for non payment.....I HATE COX!!!

• Review fromLinda K

  Date: 02/13/2024

  1 star
  Cox Mobile is the worst! And that is an understatement… They deserve 0 stars. Cox Mobile overpromises and underdelivers. I have been in escalation with my issue for weeks and no resolution has been offered. I feel like I am being held hostage by them. I am a senior who feels completely taken advantage of and they don’t care about me as a customer or a person. I have no phone service for this same duration. I wish my husband was still alive to defend me concerning this matter, but may he rest in peace and not have to deal with the shady corporation that is Cox Mobile. What a scam! Typical corporate greed at work. Don’t buy into their promises as they are all lies!

• Review fromJeff J

  Date: 02/09/2024

  1 star
  Service goes out at night and every morning and good luck talking to someone in your own city. Run around and the worst Internet service I've ever experienced

• Review fromZach T

  Date: 02/06/2024

  1 star
  I am a new member to Cox and when I first signed up they told me they had a promo going on it was going to be 70 dollars a month for a year. The second month they charged 130 dollars and had hidden fees. There is no notification for when the promo ends and when it goes back up to the original amount. After contacting customer service they told us that there was nothing that they could do about our bill. It was very frustrating when one employee tells you one price and they charge you another. So we have to pay extra because of there mistake? The customer service lady was very rude and talk to us like we were stupid. I am very disappointed in there service.

• Review fromP. C.

  Date: 12/29/2023

  1 star
  On 10/04/2023 I reached out to cox mobile to see about transferring two phones from another provider. It was determined that I would have the two hones transferred once Cox Mobile sent two SIM cards. There are no instructions provided to the new customers concerning what is needed to transfer two phones. From another provider. FYI: the customer needs their account number and a port out number from the previous provider before attempting to transfer their phones. One phone was transferred on 10/19/2023, the second phone was never transferred due to an error between Cox Mobile and the previous carrier. A new phone number was issued on 10/25/2023. The first phone bill was posted with a billing date of 10/02/2023 through 11/03/2023. The problems with Cox Mobile only got worse as the previous provider decided that they would continue to bill for services when they no longer could provide the service being billed. It was determined that Cox Mobile had failed to cancel the port out transfer of the second phone and would need to do so in order to stop the billing process by the previous phone company. On 11/12/2023, a Cox Mobile representative called to verify that the port out transfer on the second phone was to be cancelled. This was confirmed. Approximately 40 minutes later another call was received from a different Cox Mobile Representative verifying, again that the port out transfer for the second phone was to be cancelled. The customer confirmed the cancellation of the transfer of the second phone number since the number had been changed. On 11/13/2023, the customer noticed that text messages were not going through on the first phone, it was dismissed as a hiccup in the service, after all it is cellphone service and a common occurrence. On 11/14/2023 the customer a terminally ill cancer patient attempted to call their doctor at 07:34 there was “No Service” showing on the phone, no phone, text, or internet was available the service was shut off without notice.