Business Profile

Home Builders

Fischer Homes Greater Cincinnati

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Complaints

This profile includes complaints for Fischer Homes Greater Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The bricks on front of my house are cracking in half. There are no vertical laid bricks above the garage door causing this to happen. There are no other houses in the neighborhood without vertical bricks over the garage door. This is ridiculous. I want it fixed. Can’t sell it like it is.
Business Response
Date: 05/01/2025
Dear Better Business Bureau,

We appreciate the feedback on our homes and welcome the opportunity to address any warranty concerns. After review, Fischer Homes found that the subject property had no history of brick issues during the original warranty period and is now 18 years outside of warranty. Fischer Homes' warranty is non-transferable and the current homeowner purchased the property 15 years ago from another party. Due to the age of the home, Fischer Homes does not agree that this is a builder issue to remedy.

Thank you for allowing Fischer Homes to review and respond to this matter.

Regards,

Fischer Homes
Cincinnati
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had our home built in Dec. of 2021. Our 2 year home warranty expired and shortly after, we realized the mold growing from a slow leak that has been occurring from our shower drain. This wasn’t covered under the warranty since it fell out of the date, but once we had serviced by a plumbing company, they ensured us that the pipes were installed incorrectly to begin with. This cost me another $1500 out of pocket for the plumbing alone, let alone the money it’s going to cost to repair the drywall for the ceiling from the mold and water damage from the lazy installation.
Business Response
Date: 03/24/2025
Dear Better Business Bureau,

Fischer Homes has reviewed the entire complaint that our customer submitted. The customer’s concerns have not been previously brought to Fischer Homes’ attention to address.
We understand the concerns created by leaking plumbing. Our standard policy would include reviewing where the leak is coming from and what has caused the leak. However, we have no history of the leak that has been referenced, it has not been mentioned throughout the warranty process, in email, phone calls, or through communication in the homeowner’s portal. The customer can continue to reach out to our warranty department after the warranty timeframe with any concerns.
At the end of the day, the home passed all municipality inspections at both the rough and final stages. Fischer Homes is unable to address a concern that has not been brought to our attention and given the opportunity to review the customer’s concern. Thank you for allowing us to respond to this matter.

Thank you,
Fischer Homes
Initial Complaint
Date:02/14/2025
Type:Facilities Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The windows in my home leak cold air creating a very cold indoor living condition. Fischer sent someone from ********* Windows to look at the windows. The person ordered a Styrofoam block for each window stating this would help reduce in inflow of air from the windows. This has not helped. Fischer refuses to offer to replace the windows. Especially the 2 front bedroom windows the picture window and bedroom windows leak the most. Fischer states they find nothing wrong with the windows. I had to purchase 3 portable heaters to keep the house warm during the cold snaps. Also keep thermostat on 74 continually. The wood window frames in the 3 office windows shows where the wood is splintered in several places. Fischer caulked and painted over the wood. This is unsightly and not what I paid for. The concrete surrounding the egress basement windows is Spaulding around both windows. Fischer stated there is nothing that can be done to fix this problem. The company Fischer contracted to seed my yard placed hay over the seed causing crab grass to grow abundantly in the yard. Fischer refuses to correct the mess created by their contractor.
Business Response
Date: 02/25/2025
Dear Better Business Bureau,

Fischer Homes has reviewed the entire complaint that our customer submitted. Each of the customer’s concerns have been brought to our attention and have been addressed with her.
We understand the concerns created by windows leaking cold air. As a part of our warranty process, the windows have been inspected by the manufacturer. This inspection resulted in the conclusion that the windows are not leaking cold air into the home. However, chimney blocks have been installed on all moveable windows throughout the home to help ease her concerns. Ohio has had an unexpectedly cold winter which has resulted in homes experiencing colder interior temperatures. Our Construction Manager is willing to meet with the customer to do an additional inspection of the customer’s windows if she would like.
During the customer’s regularly scheduled warranty service, small imperfections and dents on the window casing in the office were pointed out, however no splintering was present. These were addressed as a courtesy and the customer initialed and accepted the repair during her final sign off.
We recognize that the rebar covered around the hopper windows does not meet our standards. Unfortunately, due to the extreme cold that we have been experiencing, any work to address this cannot be completed until the weather is warmer. It was arranged during the final service to have this parged and caulked to correct the patchy look surrounding the window once the weather allows. The customer agreed to this plan and a Weather Permit service request was created.
As agreed in the final processed selections for the home, sod was installed in the front, sides, and 15’ past the rear of the home, beyond this point in the yard seed and straw was laid. Fischer Homes has confirmed that the yard was installed per the agreement. Fischer Homes has explained the homeowner responsibility to weed and feed the yard throughout the season. As a courtesy, she has been provided with 10 bags of topsoil and a 5lb of grass seed for this portion of her yard.
After reviewing the details of this complaint, Fischer Homes has determined that we have met our building standards and commitments in our agreement. We have also provided information to solve for the items the customer has expressed frustrations with. Thank you for allowing us to respond to this matter.

Sincerely,
Fischer Homes

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Styrofoam chimney blocks did not solve the issue of cold air entering my home from windows. The windows are builders grade as the man who placed the chimney blocks told me. I repeatedly requested the lawn be serviced as the company who is responsible for the lawn did not provide the weed and fertilizer treatments. I did not ask for 10 bags of dirt or grass seed this was offered to me and I did except the offer. I am a seventy-year-old woman with physical disabilities I cannot lift or carry a10-pound bag of dirt. The purpose of purchasing a Patio Home was to not have to do yard work. The company hired by The HOA was to provide quality seeding, sodding and lawn care. The HOA was established by Fischer Homes. Due to the refusal of Fischer Homes to resolve the window complaint I will now need to replace at least the front bedroom 2 windows and the large picture window. I also will need to hire a lawn service to fix the mess of my yard. I also had to purchase 3 electric heaters to provide warmth in my 509,000 new home. No, I do not agree the response made by Fischer Homes to resolve this complaint.

Regards,

***** *****

Business Response
Date: 03/21/2025
Dear Better Business Bureau,

Thank you for allowing us to respond to this notice.
We have connected with this homeowner and have agreed to meet on 3/24/2025 to review these concerns.
Sincerely,
Fischer Homes

Customer Answer
Date: 03/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Yes, Fischer Homes Has contacted me regarding my complaint. A Constuction manager is working with me to source the reason for the cold air entering my home. I appreciate the effort Fischer is giving to my concerns. However, at this time I cannot close out the complaint due to problem not yet being identified. I also have concern regarding the length of time taken by Fischer Homes to respond to my concerns. I had to file a complaint with BBB before action was taken by Fischer Homes. Again, I truly appreciate Fischer Homes addressing my concerns however I had to go to extreme action for this to occur. Once the concerns are identified and fixed I with report with BBB. Sadly, the weather has warmed, and the wind isn't blowing as much to feel the cold air entering the home. The Constuction manager plans to test the windows for air leaks soon .The Spalding around the well windows has not been addressed to date.

Regards,

***** *****

Business Response
Date: 04/16/2025
Dear Better Business Bureau,

Fischer Homes’ Construction Manager has been to the home and in communication with the homeowner. As a result of the mitigation that has been completed the home’s blower door has been re-tested and is now outperforming the original test. The HVAC company has been to the home and found an issue that was not allowing the furnace to run properly in the winter. We feel that is the solution to the issue she was experiencing with the cold temps in the winter. To rule out the windows as a contributing factor, we are going through the process with the manufacturer to review the windows and to confirm that the windows are adhering to the original AAMA certifications. We are working with the homeowner and manufacturer to schedule this, however due to conflicting schedules, this may take a few weeks. The homeowner is aware, and we are continuing communication with her regarding this situation.

Sincerely,
Fischer Homes

Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

******* **** **** ******* ***** Yes, I agree effort is being made to resolve the issue. However, the recent Blow Test does show air coming through the front bedroom windows.

The construction manager has not tested the windows with a Thermal gun to find the space where the cold air is entering into the home. The construction manager also stated he would remove the siding to check if the windows are properly installed and caulked. This has not happened to date. I cannot afford to replace the windows and will not close the complaint until the issue is resolved as I will not have any re-course if window failure happens this winter. The temperature in the front bedroom stays between 66 and 68 with the heat on 72 degrees. If the sun is coming through the windows the heat will register 70. In my opinion the windows still leak cold air inside my home.

Regards,

***** *****

Business Response
Date: 05/14/2025
Dear Better Business Bureau,

Fischer Homes has addressed the concerns with the homeowner. The siding did not need to be removed due to the inspector from our window manufacturer, ********, performing an inspection of the home. It was found that there were manufacturing errors with the weather stripping, which is being addressed by ********. This has been scheduled by ******** with the homeowner for Thursday. The inspector is confident that the weather-stripping error was causing the increased air infiltration, and that this repair will put this back into the parameters of AAMA certification.
The Construction Manager is providing a letter stating that ********** solution to get the home back to AAMA certification, the home will also meet NAHB standards. If the home doesn't continue to meet these standards, Fischer Homes will address the issue outside of our standard warranty period.

The concerns regarding the concrete have been addressed with the homeowner. She has confirmed that she does not want to do anything further with this.
Thank you
Fischer Homes

Customer Answer
Date: 05/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:02/11/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had consistent issues since we starting building our home in 2/24 and moved into it around 10/24.

From poor communication, poor workmanship and lack of customer support, we are at our end of dealing with Fischer and are seeking external help.

We have had numerous contractors out to fix our issues and these issues and more continue to not be fixed or more arise.

We spoke to a construction manager throughout the building process who ignored all of our complaints.

We are now dealing with more issues while living here now, and a different construction manager is not being responsive to us either.

We feel we have been misled about the services Fischer is supposed to provide and have not received appropriate assistance or customer service. We will move on to next steps if our issues are not addressed.
Business Response
Date: 02/17/2025
Dear Better Business Bureau,

Thank you for the opportunity to review this concern.
The homeowner has two outstanding items from the initial service. The bathroom sink will be replaced once shipped, and we will complete the yard grading when weather permits.

Thank you,
Fischer Homes
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have asked to speak with management numerous times, and do not get any responses. We have more than 2 outstanding items. I have a laundry list of complaints that have occurred since we starting working with Fischer at the beginning of the building process.

As recommended to us, we have dates and times of all interactions, as well as scheduled an inspector to come out and assess the house.

All I have asked is to speak with someone. The amount of time I have put into this, money we have lost and effort that seems to unnoticed is frustrating. I am not sure how difficult it is to just have someone return my call.

Regards,

**** *****

Business Response
Date: 03/05/2025
Dear Better Business Bureau,

Thank you for the opportunity to review this concern.

A member of the Management team will be reaching out to the homeowner to discuss.

Thank you,
Fischer Homes
Initial Complaint
Date:01/31/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Floor always be cold inside around the corner of drywall and hear garage sound all time when open and close all round the home and feel insulation is not properly installed or installed less R Value due to which feel cold and Condenser HVAC runs most of the time in winter due to which electricity bill is shooting up month on month
Business Response
Date: 02/03/2025
Dear Better Business Bureau,

Thank you for the opportunity to review this concern.

The homeowner has listed this insulation concern in their warranty request, which is scheduled with the homeowner to occur on Friday, February 7, 2025. We have reviewed the inspections that occurred throughout construction by the local municipality as well as Fischer Homes and we are confident that the insulation was installed correctly.

Fischer Homes will verify that the insulation was installed at the meeting on Friday with the homeowner.

Thank you
Fischer Homes
Cincinnati
Customer Answer
Date: 02/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have explained the issue to manager who came for warranty inspection and let’s see if Fischer homes is going to resolve my issue or not by February 20th 2025.

Regards,

***** **** ******* ***** ***** ****

Business Response
Date: 02/17/2025
Thank you for your response and for the opportunity to address your concerns.

We have reviewed our internal and municipal inspections and have determined that the insulation and HVAC were installed correctly.

Thank you,
Fischer Homes
Customer Answer
Date: 03/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Honest Air representative came and inspected and confirmed all good not sure I mentioned noise is high compared to other units and also asked him to verify my other cousins unit but they he or Fischer manager never acknowledged that drywall is vibrating when condenser runs hard so even they mentioned it’s common as the line passes behind it. Not fixed.

Regards,

***** **** ******* ***** ***** ****

Business Response
Date: 03/04/2025
Dear BBB,
Fischer Homes has had the HVAC company out multiple times to confirm the operation of the system. Everything is installed correctly and working as it should.

Our position on this remains the same.
Thank you,

Fischer Homes
Cincinnati
Customer Answer
Date: 03/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

If that’s the case why other units of same ****** model are not hearing any noise or vibrations and only my unit is having issues?

Regards,

***** **** ******* ***** ***** ****

Customer Answer
Date: 03/17/2025
I myself is fine enough to say that I am getting more noise than usual and why would I take second opinion company reflecting if the unit was installed correctly or not and why do I need to spend extra money I clearly told I can show the other unit of same model where noise is not like mine but it was acknowledged
Business Response
Date: 03/24/2025
BBB,

Please see attached service log in response to your request.

Thank you

Customer Answer
Date: 03/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I haven’t got any resolution or response hence rejected

Regards,

***** **** ******* ***** ***** ****

Customer Answer
Date: 04/01/2025
Why would I pay for third party to fix all these issues reported and noise coming from condenser and vibration also not the same for other units as these should be taken care by Fischer homes itself.
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are building a new construction primary residence with Fischer Homes. During the Selections process at the design center, we chose to upgrade from carpet throughout (including the kitchen!) to a luxury vinyl plank flooring throughout all the non-bedroom areas. This upgrade cost a total of $15,867. At no time during the Selections process were we told that the planks would not be installed in a conventional way with the planks running along the length of the entry hallway from the front entry but that they would be installed to run across the floor.

However, during the Selections process, I pointed out that we did not like the way the online 3D rendering of the plank flooring looked (which was oriented across the entryway) and sought assurance that our flooring would not be installed this way. I was told that we just needed to communicate with our field manager how we wanted the floors to be orientated.

Now, we are a few weeks away from the flooring getting installed and I am told our ~$16,000 floor MUST be installed that way as it needs to run perpendicular to the engineered floor joists. Installing the flooring this way destroys the aesthetics of the floor, makes all the rooms look smaller, and generally defeats the purpose of installing an expensive plank floor. AND, I communicated this from the beginning during the Selections process.

I independently contacted Shaw Floors, the LVP manufacturer, and they said their floating floor product can be installed in any direction irrespective of the floor joists. A subfloor of 3/4" OSB is also adequate for their product. I then communicated this back to our field manager but Fischer still refuses to either install the floor in the orientation we desire OR refund us the $15,867 and put it the carpet that was included in the base price so we could rip it out and install our own floors after closing.

Again, was communicated during the Selections process and told we just need to tell our Field Manager.
Business Response
Date: 01/27/2025
Dear Better Business Bureau,

Thank for you for allowing us to respond to this claim. After researching and reaching out to the homeowner, this was the result of a misunderstanding.
The homeowner has indicated their desire to remove this complaint all together and we expect you will be hearing from them.

We appreciate your support.

Fischer Homes
Cincinnati
Customer Answer
Date: 01/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In addition, I ask that the complaint be rescinded all together. My frustration was entirely a result of my own error in reading and recalling a communication and not a fault of Fischer Homes.
Thank you,

******* ****
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We built a house with Fischer Homes in June 2022. Over the past 2.5+ years, we still have outstanding items from our one year service warranty. This includes a drainage easement that is below code as it retains water across the entire length of the backyard for 7+ days, as well as an awning over the garage that has significantly discolored due to not being sealed appropriately as indicated in our purchase agreement. We have reached out numerous times for a resolution, but Fischer has been avoidant in addressing.

Fischer has also been unresponsive and avoidant in addressing issues raised that are covered under our seven year warranty. This includes cracks / gaps in the foundation wall that is allowing water into the basement, as well as framing issues on the exterior of the house that were identified and reported last year after being infested with birds.
Business Response
Date: 12/09/2024
Dear Better Business Bureau,

A Fischer Homes Customer Care Manager will be reaching out to our customer to review and discuss any warrantable items that occurred during the warranty period.
Fischer Homes will also inform our customer on how to make a claim with the third-party structural warranty company. The structural warranty is not facilitated by Fisher Homes.
Thank you again for allowing Fischer Homes to respond to this situation.
Fischer Homes
NKY
Initial Complaint
Date:10/28/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are building with Fischer and supposed to close in the beginning of September, they have some electrical issues and closing was postponed to end of September, however, our lender needed a payment plan from our 2023 tax, which we requested on October 3rd because tax was filed on September 26th. Our lenders extended the term till we get the letter. Per *** it gonna take 30 days, it is showing on t*** website that there is a payment plan, lit is not finance issue, Fischer homes didn't even wait for after October third but cancelled our agreement and requested we rebuild with them within 6 month at a higher price or forfeit our deposit. We just want the deposit or the house. We cannot control when that letter will come in the mail. W.e believe we were treated unfairly. We aneed a place to stay. The house is in OHIO, THANK YOU for looking into this
Business Response
Date: 10/30/2024
Dear
Better Business Bureau,
Fischer
Homes is in business to place our customers in the home of their dreams. It
does not benefit us as a business to not close on a home that we have a large
amount of money invested in. The home was almost ninety percent complete when
our customer required new financing late in the build to increase their credit to
a qualifiable number. We cannot close with a lender when these matters occur.
Thankfully
our customer has since been able to submit the necessary documents to move
forward and the closing is in the process of being scheduled.
Thank
you again for allowing Fischer Homes to respond to this situation.
Fischer
Homes
Dayton
Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We are on the process working with the for a new contract. We will report it if it is satisfactory. Thank you

Regards,

********** *******
Initial Complaint
Date:10/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,

I am writing to formally complain about the smoke alarms installed in my home by Fischer Homes. My residence, built approximately two years ago, contains four different models of smoke alarms, which I believe contributes to the recurring issues I’ve experienced.

Throughout my occupancy, the alarms have gone off randomly, without any smoke or fire present. Despite vacuuming out dust and replacing batteries, the issue persists. Recently, all alarms went off while we were away for work, sounding continuously for 11 hours. This is not only disruptive but potentially harmful to our hearing and that of our five cats.

After we silenced the alarms, they went off again randomly at 4 a.m. This recurring problem is unacceptable, especially considering the variety of alarm models installed. I request Fischer Homes replace all smoke alarms with a uniform model to prevent further random activations.

Thank you for your attention to this urgent matter.

Sincerely,
******
Business Response
Date: 10/30/2024
Dear Better Business Bureau,
We understand the frustration that our customer is experiencing and will have a Customer Care Manager contact them to discuss the smoke detectors. There are different types of Kidde models because it's required to have single smoke detector models in some locations and smoke and carbon monoxide detectors in other areas. They can be very sensitive and may react to dust or dander build up within the home.
The one-year limited warranty on the home has exired, but in the interest of exceptional custmer service we will reach out to assist with a resolution to this matter.
Regards,
Fischer Homes
Cincinnati
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
New home purchased in 2016. Several electrical issues. Most recently an electrician came out and the breaker box and some wiring needs replaced for fire hazard. Was informed the boxed installed by KEP electric who Fischer Homes use are not of quality. The cost of repairs is $8313. This is a safety/fire hazard and could have been devastating for my family and potentially neighbors as houses are close. With the home only being 8 years old, I contacted Fischer Homes ************ was informed 1 year warranty so nothing they could do and then they referred me to KEP electric ************ who did the electrical on the new build. I contacted them and was informed 2 years but they would talk to their supervisor. I received a call back and was informed nothing they can do. I feel this is a safety issue for the entire neighborhood if the boxes being installed are like the one I have to get replaced. I will make sure to let everyone in the neighborhood I can know and have already talked with a neighbor who had similar issues that I have and had to get their box replaced. If this can't be resolved through this avenue I will contact an attorney and contact local news. This doesn't seem fair and good business at all, again with an 8 year old home. I have read complaints with Fischer and their overall BBB rating speaks for itself.
Business Response
Date: 10/08/2024
Dear Better Business Bureau,
Although Fischer Homes has not been in this home since the
warranty expired over seven years ago, we are willing to review the allegation
submitted by our customer. Unfortunately, we’re unable to read the
documentation on the exhibits that were sent in by the customer.
We will have a Customer
Relations team member reach out to him for more detailed information about this
matter.

Regards,
Fischer Homes
Columbus
Business Response
Date: 12/19/2024
Dear Better Business Bureau,

Fischer Homes and KEP Electric did contact SAFE Electric, and they were able to answer a few questions, but they could not produce the electric panel that they alleged had issues. The panel has a lifetime warranty and could have been sent to the manufacturer for evaluation. We're unsure why SAFE Electric would not have either maintained possession or sent the panel into the manufacturer knowing it has a lifetime warranty.

Fischer Homes and KEP Electric have answered all of the allegations of why SAFE Electric speculated a full replacement was necessary in an eight-year-old home. If the panel had been produced and diagnosed, we would have had the necessary information to formulate our conclusion on this matter.

We consider this allegation closed.

Regards,

Fischer Homes
Customer Answer
Date: 12/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I’m not going to keep going back and forth. It’s obvious Fischer Homes and KEP electric do not want to take any ownership in the situation. I’m also not certain where they get a company would keep a panel that was deemed a hazard and/or send for testing. Even with the lifetime warranty, I’m not sure anyone was aware. I will share my experiences with others when they mention being interested in purchasing a home from this business.

Regards,

******* ****

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