Business Profile

Consumer Finance Companies

Eagle Financial Services, Inc.

Headquarters

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Complaints

This profile includes complaints for Eagle Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

42 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received junk mail from the company on 11/2/2023. I tried to contact the company to get my name removed from their system and make sure they do not give or sell or transfer away my information. The branch said that they could not find me in their system. I have the letter in hand so they must have my information somewhere.
Business Response
Date: 11/07/2023
Eagle
Loan has been in business for 25 years, providing personal loans to consumers
to help with everyday financial needs. We follow industry marketing
standards and will ask our vendor to remove your name from our future
mailings.
Customer Answer
Date: 11/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

Regards,

***** ****
Initial Complaint
Date:10/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a loan with Eagle Finance back in 2016 I believe. For $1100 on a down payment for my car. I set up automatic payments with and they got a couple from me before I lost my job. I tried talking to them about it and they just wanted their money, after a while I got a letter saying they were taking me to court .. I was told if I contacted them to settle on an amount to pay with a payment plan I would be fine. I wrote them a letter stating how much I could pay and how often. I didn’t get a response, just another letter in 2022 saying how much they would garnish from my check. In April of 2022 my checks started being garnished, and the amount was $3300. From April to Sept I was being garnished. I’ve started a new job and today I got an email about them garnishing my checks here, the amount is now $3400 nearly $3500 and I’m confused as to why my balance went up and not down since I’ve made payments with my last job. I’ve tried reaching out to multiple people and can never get a response. I just want to know what happened to the money they were taking from me in 2022, because there’s no way my balance should be higher than what I started with. 25% of my check is already high and not on top of that my balance is never going down. I need answers and proof. I have emails stating when they started garnishing me and how much.
Business Response
Date: 10/24/2023
Dear BBB: We do not comment on matters in litigation. If *** ****** would like to discuss this matter further, she may contact The Eagle Recovery Center at ###-###-####.
Initial Complaint
Date:10/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On their website, it says they work with people with bad credit, rebuilding their credit and with prior bankrupcty. I meet all the qualifications and they still denied me. And when I asked them why, they said they cannot say give me any information and that I will receive a letter in the mail. Very unprofessional and false advertising.
Business Response
Date: 10/18/2023
All of our loans are subject to credit approval.
Unfortunately, we are unable to approve all applicants.
Initial Complaint
Date:08/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a nice sectional sofa.( ****** **** location) Delivery guys broke off legs accidentally upon delivery. I in turn , refused delivery. Drivers said they could not load back on truck. They placed 2 bricks wrapped in towels under sofa. They stated someone would be out to repair/replaced damaged section.
The next month came, I called, complained and no one came. ( repeated for 6 straight months) Of course since I refused the damaged couch, I refused to pay for a damaged couch until fixed.
10 years later do they fix it? No, they garnish my wages after a secret court hearing. Stay away from this company!!!!
Shady!!!
Fraudulent!!!!
Beyond poor customer service!!!
Business Response
Date: 08/25/2023
Dear BBB: We do not comment on matters in
litigation. If *** ***** would like to discuss this matter further, he
may contact our attorneys, ******* Law Firm at ###-###-####
Initial Complaint
Date:08/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I obtained a loan from Eagle Loan Company at the ********** ******** **** location in 2016. The amount of the loan including interest fees etc was roughly around $3163.00.
After obtaining the loan and making several payments there was a change in my income. Due to this change I had to consult an attorney and he suggested I file a Chapter 13.
When the bankruptcy was filed I made sure this debt was included in the bankruptcy.
Eagle Loan Company accepted the payment terms which was made through the courts. I paid the loan through the courts until April 2019, due to I had the bankruptcy dismissed because of misconduct from the attorney giving me incorrect advise on other matters.
On March 1, 2023, I called the location to see if I could apply for a loan. I spoke with a female employee who took my information and told me she would get back to me once a decision was made. When I reached back out to her, I was then told I could not get a loan due to I still had the loan from 2016 outstanding.
I was very surprised to hear that I still had an outstanding balance with the company. The female employee that I spoke with told me she would need to speak with her manager to see how this situation would be resolved.
While speaking with her I was asked what amount did I think would be reasonable to resolve what is owed. I was told my balance was $2202.64, so I proposed to pay $1500 on the outstanding balance,
The female employee told me she would need to speak with her manager to see if that is what he will willing to accept. I then asked her to have the manager give me a call. A few days went by and I never heard from the manager so I called the office again and spoke with the manager.
PLEASE SEE ATTACHED
Business Response
Date: 08/23/2023
This is not the correct forum to discuss the details of any
account. If *** ******** would like to discuss any account details, she is
welcome to contact Eric Johansen at ###-###-####.
Customer Answer
Date: 08/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ********
Customer Answer
Date: 08/24/2023
I would like to have proof in writing showing how my balance got so high. Due to the past unprofessional behavior I have experienced from the manager I prefer all communication is done in writing cause I will not allow anyone to continue threatening me about this.
Business Response
Date: 09/05/2023
This is not the correct forum to discuss the details
of any account. If *** ******** would like to discuss the details of her
account, she is welcome to call our Recovery Center at ###-###-####
Customer Answer
Date: 09/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** ********
Initial Complaint
Date:08/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business called me today and the manager Bill M**** told me that I was a thief, a liar, because of people like me is what is wrong with the world today. I bought a vehicle off of **** **** **** in ******** ** which is a buy here pay here paid a down payment of $2500.00 and then in July I have Eagle Finance calling me to make a payment to them for $400.00 for the vehicle. I never knew anything about Eagle having the vehicle so I agreed to return the vehicle back to **** that is when Bill called me and told me I was a liar, a thief, that people like me is what makes the world the bad place that it is. That I bought the car and agreed to pay for it and now I don’t want to pay for it and that was dishonest and I was stealing. He harassed me for 30 minutes on this. That he was loosing money. I feel this is not a good way to do business and I was treated wrong.
Business Response
Date: 08/04/2023
We have been in business for 25 years, serving customers
throughout ********. During that time, we have treated our customers with
the upmost respect and dignity. We deny all allegations that you have
attributed to Eagle Finance.
Customer Answer
Date: 08/08/2023
The $400.00 is what Bill said the car payment was a month I bought the vehicle off **** **** **** and not sure how Eagle Finance ended up with the loan I had tried to call Dylan several times at **** and couldn’t get a response. I didn’t even know Eagle had a lean on the vehicle u til they started calling me wanting the $400.00. Bill works out of the office in Morehead ******** and the way he talked to me on the phone he doesn’t need to be employed anywhere dealing with public much less a manager. The way he talked to me I never want anything to do with Eagle Finance.
Business Response
Date: 08/18/2023
We have been in business for 25 years, serving customers
throughout ********. During that time, we have treated our customers with
the upmost respect and dignity. We deny all allegations that you have
attributed to Eagle Finance. A letter was signed by *** ******** at the
dealership at time of purchase acknowledging that the account may be sold to
Eagle. Eagle follows up with a letter to customers, including *** ********, notifying them that their accounts were sold to Eagle.
Customer Answer
Date: 08/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ********
Customer Answer
Date: 08/22/2023
Eagle Finance just keeps repeating their self-saying that Bill M**** did not say those things to me, but he did he said awful cruel mean things to me. Eagle Finance needs to be held responsible for what they do to people and him a general manager he needs to know how to treat people. I gave them the car back, so I am wanting my $2500.00 back. People who have power should not be able to run over and talk to clients like they are dirt or garbage. I want Bill and Eagle Finance held accountable for what they have down to me.
Initial Complaint
Date:06/15/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a loan from these individuals. With my vehicle as collateral. They say they don't use credit reports. Lie 1. The loan is for 1,794.00. They have an accidentall death policy on the loan which my daughter is on with me because I'm retired on a fixed income. They have been charging me 185.00 per month. My loan documents clearly state every charge including this accidental death policy. I asked 4 that to be removed the next month after the first payment was due. They refunded 190.00 dollars. They assured me there was no longer a policy. My payment amount per month did not change after the refund. So that was 10 months ago. Yesterday I contacted these people to ask for this information in writing from the listed insurance company that they do not have a policy on my daughter and me. Eagle can not provide proof of this policy being canceled. As well as adjust my repayment amount. They have still been charging me 185 a month. This company is very unprofessional. Very rude fast talking staff. I need help please. They have and still are ripping me off. I have 5 months of payments left. I have paid 1664.00 to date. They have me at a 600 percent interest rate. Thanks for your time. If you have any questions please feel free to contact me. ###-###-####.
Business Response
Date: 06/19/2023
We have been making personal loans in Ohio since 1996 and comply with state mandated rules and regulations. This is not the correct forum to discuss the particulars of any account. Please call the branch.
Customer Answer
Date: 06/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *******
Customer Answer
Date: 06/20/2023
They cannot explain why my payment amount stayed the same after all of these insurance charges. I am being over charged. The loan is current on payments. They want me to pay them 185.00 until Nov. When I sat down with the so called manager that signed the loan documents . He originally quoted 90 or 93 dollars as the repayment amount a month. He left my daughter and I in a closed door closet office and came up with 185.00. I immediately counter the amount with what he previously said. He informed me that in order to get the loan I needed that insurance. That month I did my own research and found they still had a policy for myself and my daughter. They refunded 190.00 9/12/22. They told me during that time the policy ended that day. Fast forward to now I questioned them once again about this policy and why didn't my payment amount change. I also have been trying to bundle life insurance for my 7 children and 2 grandchildren. The insurance agent informed me things looked like fraud because there is a policy on my self and my oldest daughter. I called them again to inform them of this info. I was placed on 5 sec hold and told yea you guys were still covered thank God in case something happened to you guys. I then stated to her yea only you people would benefit from that. I hung up. I contacted the Ohio attorney General. As well as consumer complaints. And last but most certainly not least the BBB. Thank you for your time and help.
Business Response
Date: 06/20/2023
Dear BBB: We answered this complaint on 06/19/2023, and have nothing further to add.
Customer Answer
Date: 06/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *******
Customer Answer
Date: 06/21/2023
I would like my balance to be corrected. And to end this loan as soon as possible. I may be able to pay early if they would just correct my payment. Reimburse me for 9/12/22 until now for insurance I have been charged for. Thats it. I have no problem paying. I am not going to continue to get ripped off. They can't even provide anything in writing from this so called l*** ** ***** *** insurance company. Those people never answer the phone. I want to be able to get life insurance without them having a fraud policy.
Business Response
Date: 06/21/2023
We have previously responded to *** ******** complaint
and have nothing further to add. *** ******* is welcome to call and speak
to the branch manager, who will be happy to discuss any concerns she may have.
Customer Answer
Date: 06/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *******
Initial Complaint
Date:05/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a complete rip off! I took a loan out for $1000 3 years ago. I fell on hard times and couldn’t repay. I eventually got on a payment plan after it was sent to collections and I was paying faithfully, however I missed a payment. Long story short they started garnishing my wages. I have paid these people over $6000 for a $1000. I received notice from my employer that my garnishment was complete. And the creditors sent me a notice saying I owe more. My original affidavit statement was $2500. Now I received another affidavit saying $4000. This is highway robbery and there is no way no one should be able to get away with this! This is a crime at its best! So I paying damn near $10, 000 for a $1,000 dollar loan!
Business Response
Date: 05/12/2023
Dear BBB: We do not comment on matters in litigation. If *** ******* would like to discuss this matter further, she may contact our attorneys, ******* Law Firm at ###-###-####.
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in jail and just got out. They contacted every reference I have telling them exactly what amount I owe and my debt and that I have a loan. I work for a loan company and that isn’t supposed to be disclosed they violated my HIPPA rights.
Business Response
Date: 05/08/2023
We respect the confidentiality of our customer’s
account information. We do not share the details of any loan with 3rd parties.
Initial Complaint
Date:04/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see attached and provide evidence to substantiate your claim or remove the inaccurately reporting item from my consumer report.
Business Response
Date: 05/01/2023
Ms. ********: We have received your complaint dated April 21, 2023. We will send our response via letter in the next several days.

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Eagle Financial Services, Inc. is NOT a BBB Accredited Business.