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Business Profile

Consumer Finance Companies

Eagle Financial Services, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Eagle Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Eagle Financial Services, Inc. has 98 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received several spam letters (with no return address) from this company. I've looked for a way to request them to stop multiple times and never found anything.

      Business Response

      Date: 02/01/2023

      Dear ******** *****:

      We received your request that we not send future
      solicitations to you.  We will honor that request and have added you to
      our “do not mail” list so that we do not send you future solicitations. 
      We appreciate you bringing this matter to our attention. 

      Customer Answer

      Date: 02/08/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** *****

    • Initial Complaint

      Date:01/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I borrowed money from eagle loan after my son had died in 2018. Then with covid and the move from full time to part time hours I returned a couple of times and borrowed additional money. I am not sure of the total amount borrowed but I know it has been more than paid back. Somehow without ever being served with court papers( show me please where I signed for court papers) they began garnishing my wages for an amount over $4000. This has been going on for nearly a year and me and my disabled son that lives with me and I am currently taking care of are barely making it. They have been more than paid back and on top of it I imagine even when all is said and done they will not even have the title to my car anymore to return to me and so I am
      out any money to be made from the car as well. I would like them to consider themselves more than paid back because they have been and stop the garnishment.

      Business Response

      Date: 01/27/2023

      Dear
      BBB:  We do not comment on matters in litigation.  If *** **** would
      like to discuss this matter further, she may contact our attorneys, Glennon Law
      Firm at ###-###-####

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in 2019 I received a loan from eagle loan. That loan was paid off in full. As of now, date being January 24th, 2023. My wife messages me while at work to tell me we both received a letter from eagle loan recovery stating that we owe 8,215.97. My question is how when loan and interest were paid off and on top of that, how was I able to get title back if I owed an outstanding balance? These are court papers we have gotten through the mail. Something needs to be done about them. Why wait four years to send this? It makes no sense because loan was paid in full!

      Business Response

      Date: 01/24/2023

      Dear BBB:  As this account is in litigation, this is
      not the correct forum to discuss this matter. 

    • Initial Complaint

      Date:01/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Giving me more time to contact them without continuous threats. No need to keep threatening me. I literally just got this letter today when I got home from work. I work 9am-5 pm - 5:30pm They are closed on the weekends. Since we are having trouble getting ahold of one another. I would like for them to know .. I will be calling them Monday Jan 23rd. At 12pm. I will take time to call them. I get very busy at work. However they also need to know there is no reason to threaten me. At this point are they even willing to work with me or will they just badger me when I do call. They put my ******* on the letter. The corrected letter and this letter came days apart. But I only have 7 days to call them? Why only 7 days when it has been years??? So with me trying to contact them and seeing the times they are open on this new letter I got today 01/20/2023. I will call them on Monday. They say they have called if so my ****** is saying they are scam. Or possible scam. No number is provided if they have called. I apologize for this if they have tried to get thru. I want to settle this debt with a manageable payback.

      Business Response

      Date: 01/23/2023

      This is a duplicate complaint. We answered this
      complaint on 01/10/2023 and have nothing further to add. 

    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I borrowed $1000 from Eagle Loan Company. I do not remember the date or which one I borrowed from. I think it was ***********. I paid on the loan up until Covid hit. My hours got cut because clients / clients family did not want me or any other homehealth worker in their homes at that time. I contacted them in 2021 I believe. They said I owed $900 and something. I still lived at the same address when I applied for the loan up until March 31st of 2022. They had my address why didn’t they contact me sooner? When I did call them in 2021 they made out like it was no big deal and to call back when I was ready to make a payment plan on the $900 something that was left. Today ! 01/09/2023 I get the letter I uploaded. I owe 11,889.76?!! How! This does not make sense and I do not understand how I could owe that much? They should have contacted me way before now. They had my old address and could have contacted me before this letter. I want this amount changed back to the $900 something I originally owed. Not this incorrect crazy amount! I can work with $900 but almost $12,000 is a rip off and definitely not right. They should have sent a letter or called me to remind me of the loan before now. They should not be allowed to do this to me or anyone.

      Business Response

      Date: 01/10/2023

      *** *********:  You are correct in that the balance in
      our letter was incorrect.  We apologize for our input error and are
      sending you a corrected letter.  This is not the correct forum to discuss
      the details of any account and we encourage you to call our Recovery Center at
      ###-###-#### and ask to speak to a manager.  They will be happy to work
      with you to resolve this matter.

      Customer Answer

      Date: 01/11/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *********

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had gotten a title loan from Eagle loan back in 2010 I borrowed $1000 , I did become faulty on my loan due mainly bc I was young and then became very I'll, now 10 years later my wages are being garnished saying I owe them $5000 , I have no problem at all paying back what I borrowed with interest of course but $4000 interest , so after all that they got their $5000 thinking I was done no no their attorney wants $1100 more , I am a single mother with 3 young children, and you people have been getting a quarter of every pay check for almost 3 years now , that's not enough, how do you people sleep at night

      Business Response

      Date: 12/06/2022

      Dear *** *****:  After receiving your correspondence
      and considering your circumstances, we will consider your account as settled
      and we will reduce your account balance to $0.00.  We will notify your
      employer to stop any future garnishments from your future wages. 

      Customer Answer

      Date: 12/12/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,,

      Although I'm disgusted with the amount paid I just want  to be done with you people and put this behind me and let it be known to others to think twice before getting a loan from you, that's not how you run a business, if you have to suck people dry of every cent to keep your fraudulent business running is evil and karma is so so sweet and it's a mystery why your not supported by BBB and doing people like that you'll never be, and for the BBB thank you for doing what you do I greatly appreciate it 



      *** *****

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I had a loan through Eagle I can’t remember the exact date we got it as it was in 2013 or 2014. We had the insurance on the loan and didn’t owe a huge amount left. May 31, 2014 we were involved in a very bad motorcycle wreck which left us both unable to work for a very very extended amount of time. We took everything to Eagle so they could do whatever was needed for the insurance to pay them. Now yesterday 9/22/22 my husband received notice of garnishment for almost 4K which was way more than what we owed when the accident happened and have no idea why we still owe and he’s going to be garnished considering we paid for the insurance protection. I called the law firm who is doing the garnishment and they could not answer why nor would they even work with me on a payment negotiation. When they start garnishing his wages we won’t survive we won’t be able to eat or pay our bills. My husband supports me and my children as I am disabled.

      Business Response

      Date: 09/26/2022

      After this customer
      complaint was posted and after receiving *** ********* authorization to discuss
      this matter with his wife, we discussed the matter with *** *******. We have
      resolved all matters, to *** ********* satisfaction.

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a **** ***** **** ******** though * *** * auto and they sold my account to eagle finance and there saying I owe 2800 when I had the **** a year through * *** * and everytime i made a payment to * *** * auto they never lowered the balance owed on it when * *** * priced it to me for 2800 because of the problems it has

      Business Response

      Date: 09/07/2022

      We received *** ********’ complaint about the balance due on
      his account.  This is not the correct forum to discuss this matter. 
      To discuss the details of his account, *** ******** is welcome to call our
      ********** branch office and ask to speak to the Branch Manager.  We would
      be happy to review the account in detail with *** ******** over the phone or he
      is welcome to set an appointment and meet with us in the office.

      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      to far for me to drive as I live in ********** *** ** and the **** has transmission problems and wouldn’t make it I can call you guys to see what we can work out but I think I’m getting taken avantage of by * *** * auto sales in ********* ** If we could navigate on the price I’d be willing to pay it off in small payments 

       


      Regards,



      ****** ********

      Business Response

      Date: 09/09/2022

      Dear BBB:  We have answered the complaint and have
      nothing further to add.  This is not the correct forum to discuss the
      details of any account.  As we said earlier, *** ******** is welcome to
      call our ********** office to discuss the details of his account. 

      Customer Answer

      Date: 09/09/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ********

    • Initial Complaint

      Date:09/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a company that is claiming to be this one using the exact same name exact same area code logos etc. that if you try to file for a loan with them they will take your information and hack your account I did that last night and woke up in all of my money was going. So if you’re going to get a loan with his company I advise you to actually go inside and not do it online

      Business Response

      Date: 09/06/2022

      This appears to be a complaint against some company involved
      in internet scams.  We make loans from brick and mortar offices and do not
      make loans over the internet.  Loan applicants should contact one of our
      local offices to apply.  Our local branch offices are listed on our
      website at eagle.com.  For someone who is a victim of internet fraud, we
      encourage them to contact their local police and to file a complaint at with
      FBI’s Internet Crime Complaint Center at https://www.ic3.gov/. 

      Customer Answer

      Date: 09/07/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *****

    • Initial Complaint

      Date:09/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Eagle finance in ******* ** has been deceiving me for years. They have told me that I can not withdraw my consent for ACH payments and that this was required to obtain the loan. I now know that this is a violation of federal law. This company also withdrawals said payments before the actual due date without prior consent. I believe this company should be investigated.

      They pack loans with services that not need, but make consumers believe they are required for the loan. They charge frivolous fees and flip loan over and over, to me they are predatory lending.

      I refinanced my loan in July. They always skip a month before the new payment is due. I wasn’t charged in August, as expected. In September two payments posted to my account. They refused to correct issue, and a woman by the name of Brooke M******, informed me again, that I could not revoke my authorization for ach payments, even in writing. Which is a lie.

      Business Response

      Date: 09/06/2022

      We
      accept customer payments electronically, by one-time payment or by recurring
      payments made monthly on the due date.  Customers may elect to have their
      electronic payments made by either and ACH payment or through an automatic
      payment on their debit card.  We also accept payments  by cash,
      check, or money order.  Customers may stop electronic payments at any time,
      and may switch between payment options at any time.  We are have discussed
      this matter with *** ****** and we are refunding a payment to her and removing
      her account from the electronic payment program.  She may make future loan
      payments by cash, check or money order.    

    Eagle Financial Services, Inc. is NOT a BBB Accredited Business.

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