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Business Profile

Locksmith

KeyMe Locksmiths

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for KeyMe Locksmiths's headquarters and its corporate-owned locations. To view all corporate locations, see

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KeyMe Locksmiths has 62 locations, listed below.

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    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I locked my keys in my car, and called them for service. They said they would get them out for me and took my information. They said someone would call or text me when they were coming. I got nothing and then a conformation saying the job was done. It was not, then I look at the receipt and they didn’t even take down the right information that I gave them about my car. I called their numbers and I get no response. Now I’m stuck at the place that I’m locked out. They said it was done and provide nothing and no one to talk to to get it fixed. They charged me and I’m still locked out. This is all in there business hours as well.

      Business Response

      Date: 01/12/2024

      Hello, KeyMe did not have a service provider that could assist the customer and the job was canceled. We are sorry for the inconvenience this caused. The customer was issued a full refund.

    • Initial Complaint

      Date:10/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 5th I needed the service of a locksmith. The technician showed up around 11 pm and worked until 1 am. He told us he would need to cut a key on a better machine he had elsewhere. He then told us he would return in the morning to finish up. He never called of showed up. I found my key that evening and returned to my car to retrieve it. When I stuck my key in the ignition it would not turn. After multiple failed attempts to reach the technician, ***** sent out a new technician that wanted 700 dollars to repair the damage from the first technician we didnt have that amount, so they took $370, every cent i had.I filed a complaint with ****** the company that sent out the first technician and the second technician who fixed it for reimbursement and they refuse. If the first technician wouldn't have broken my ignition I wouldn't have had to pay the second technician.

      Business Response

      Date: 10/09/2023

      We are sorry the customer had this experience after calling *****. Due to ***** not having any partnered locksmiths in the area, the customer was transferred to a third party to have the job completed. Since the customer initially contacted ****** we have reached out to the customer about their experience and will provide a satisfactory resolution once we receive a reply.

    KeyMe Locksmiths is NOT a BBB Accredited Business.

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