Business Profile

Locksmith

KeyMe Locksmiths

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for KeyMe Locksmiths's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

96 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told that they could do a residential lockout. Told me that they would be here in about an hour and a half. I was then told minutes later, after I canceled other
Companies that the driver is refusing to come out this far. On top of that, I ****** him money. I then asked if I could do, it's a credit card instead of *****. Was told no. And again, after a result, he then canceled it. Only done over text message no call.
Business Response
Date: 07/07/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with our partner to help reach a resolution. We have already reached out to the customer through email to get this process started.
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called to have a new key fob made for a **** ***** ** ****....They sent a tech to come make one, however the tech was unable to make me a new key...Now my original key does not work with my car's computer any longer and I am unable to drive my car. I called the company 30 times minimum to have them come back and at least fix my original key fob, but they keep hanging up on me or promising to call back and they never do. I am threatening litigation for a small claims case if I have to take my car to the dealership for diagnostics and getting a new key
Business Response
Date: 05/08/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We've opened an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is with KeyMe corporate as well as the locksmith that I worked with.
I called for a three button key fob to be supplied, cut and programmed for a 2020 ****** **** **, key start. I was quoted a job cost of $200 and service in the morning. The tech called after arrival time and said he was running late and stretched out the time. Then called and said he didn't have the equipment to cut the key and referred to another tech. He called and reiterated a $200 job cost on a recorded line and gave me an arrival time. He also called after arrival time and stretched out a later arrival. These are three calls I received on my phone. All of which I was told on the call that they were recorded. No one showed up through the afternoon. Late afternoon I called the office again to get service because I needed it that day. I was told that they tried to get a hold of me all day. I have found the spam marked calls and they had been blocked because there was no business name attached to the numbers and they were marked as spam calls and no texts from them. They left no voicemails. They did assign a tech and he arrived after 8pm and was on site for 30 minutes or so. He did not have a fob but a chip key. He cut and programmed it. He charged us $594 for the $200 promised job and we were too tired and late to challenge that at the time. We were also under a time crunch with the car leaving the state the next morning so we had few options. The actual credit card charge added an additional $26 to the bill that was not accounted for on the invoice. This is straight out theft.
I called the office in the morning today 4-9 and said I was disappointed and wanted the charges corrected. I expect to hear from them today. A supervisor named Abu called and said he’d follow up and see what happened. Nothing came of this. I contacted corporate and they eventually got a $394 refund which did not cover the difference in charges. I have a hard time getting to corporate personnel.
Business Response
Date: 05/01/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We have already reached out to the customer via email to assist with a resolution.
Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called KeyMe because they were the closest to my car. Needed 2 key fobs for my car and someone was sent to my location rather quickly. Here's where things soured. Someone came and said the could make 2 new fobs on the spot but after hearing the original price of $440 I said only 1. He then brought the price down to $350 and I asked would EVERYTHING WORK (autostart, trunk, unlock/lock) like the original set of keys. He said yes. So I agreed to do the job. After 15 minutes it was complete and right off the bat there was issues. Doors would take a dozen presses on the fob to unlock my doors and the key wasn't being recognized inside the car. He told me its because the program was new and I had all the keys together thats why it wasn't working properly. I paid him $350 and he left. After driving around and running into issues I called back and was then transfered to mobile service and hung up on. Called a second time and they said someone would contact me and never did. I got fed up and went somewhere more professional and they did the job for half the price. I paid the mobile mechanic via zelle and would like some type of resolution for a service improperly executed.
Business Response
Date: 04/25/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We have already reached out to the customer via email to assist with a resolution.
Customer Answer
Date: 04/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:04/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered three keys - two paid for and one free in promotion; only two keys delivered and neither of these work. Company issued only partial refund. My complaint has two parts: 1) the "pay for two get three keys" is false advertising and a scam; when only two keys are delivered they simply say "so what -you didn't pay for it." That is an inticement to get you to buy two keys; 2) neither of the keys I got works and they will not rectify or refund - they issued a partial refund, but kept $10 as a service fee - for what - neither key I actually got works. I have emailed and called them. They sent me an email to say they refunded me all of the charge except $.14 cents? but my credit card company says what they sent me is not true and they withheld $10.
Business Response
Date: 04/22/2025
The customer purchased 3 keys. On the initial call, we were only made aware that one key was not received. We refunded for the key not received and an additional key as a courtesy. We were not made aware the keys did not work until we received this BBB complaint. We have processed a refund for the remaining purchase amount.
Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Only a partial refund (for one key) was issued and full charge is still on my credit card.
(PLEASE TYPE YOUR REASONS HERE)

Regards,

****** *****

Business Response
Date: 04/25/2025
We have refunded the customer in full and provided a copy of the refund receipt. The receipt is attached.
Initial Complaint
Date:04/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used KeyMe Locksmith in ****** ** on Sunday, March 16th, to open my car at a gas station. I waited 30 minutes for the first technician. He didn't have the right tools, said he either left them or they were stolen at another job. He used a key duplicator to try to open my door. He gave up, called for another technician, and left. I waited 30 minutes, called the second technician and he told me he was already there working on my car. I came out to find a man that was using his personal vehicle without any business signs or a company t-shirt. I paid $87 for him to unlock my car, and discovered that they left a massive gap on my driver's side door. The gap is big enough for anyone to reach a wire in, unlock it, and steal my car. I called to file a claim with the company within an hour of service, but the manager "Alex" has told me for the past three days that he will come look at it but never shows up. I am beginning to lack confidence that this is a legitimate business, if the technicians are safe and legitimate, and if the damage they caused will me resolved.
Business Response
Date: 04/11/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7 April, I contacted KeyMe to schedule a locksmith visit. They subcontracted to this company to assign a technician, who came to my house around 2pm for services mentioned below.

Although I am concerned with the lack of transparency on pricing throughout the entirety of the engagement, I am mostly concerned with the final cost and I am looking to verify the legitimacy of these charges, as the technician refused to provide an accurate quote in advance and the final cost appears to be much higher than the local average.

The services provided were:
Rekeyed 1 existing ******* Smart Lock
Replaced 2 bolt lock's and 1 door handle with new ******* Smart Locks.
Rekeyed 3 new ******* Smart locks to match single key.

The total cost of the service was $755. I paid $500 in cash and $255 on *****. Although I filled out and signed an invoice, I was not issued a receipt.
Business Response
Date: 04/09/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We have opened an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Proper receipt!!! I was quoted 134 to reset my key fob to take my vehicle out of theft mode. Vehicle was taken out of theft mode but key fob was not replaced nor repaired. Charges on first receipt state key replaced which is false I asked for correction second receipt states key b reprogrammed which is false as well!!!! I still have the original key thay still doesn't function properly!!! A claim has been put in thru my insurance company and I need accurate receipt to transfer to them. If I'm sending a receipt over stating that my key was already repaired they aren't going to pay to repair it a 2nd time on the claim. I have been refused the name of the technician I worked with, he ignores my calls and text. Key me refuses to give me any information on the guy or any upper management contact information. The customer service rep just keeps yelling over me on the phone, won't let me speak and just hangs up anytime I try to talk and still refuses to give me an accurate receipt. So I was quoted wrong for the amount of 134 ended up paying 234 total didn't even get the key fob repaired or replaced only theft system reset. Very unprofessional. I've never in my life encountered anyone so unprofessional, disrespectful, and careless as the lady that I n have been speaking with. The way she has spoken is not acceptable. When asked to send over a receipt they didn't even know the amount the guy charged me they had to ask me the amount. And still listed innacurate service on every receipt and the technician charged me taxes but the receipt states zero in taxes
Business Response
Date: 04/08/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We have opened an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.
Customer Answer
Date: 04/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Company has stated they will reimburse partial payment via cashapp but still have yet to do so.
A screenshot of a payment was sent over to me but it was not even my name on the payment or the correct cash app tag. I can provide statements of my transactions via cash app for proof that a payment was NOT in fact ever recieved from them if needed!!!!

Regards,

********* ****

Business Response
Date: 04/25/2025
Our partner initially sent the payment incorrectly. We requested that they resend the payment to the correct account. The customer has confirmed via email that they received it.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent it to an address other then mine. Now someone has my addy and 3 keys to get in!
Business Response
Date: 04/07/2025
Hello, we are aware of the issue with the customer's order. The order was shipped to the address entered at the kiosk. We have followed up with the customer through email for further assistance.
Customer Answer
Date: 04/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

It was not delivered. Asked office and even checked PKG room.

Regards,

******* **********

Business Response
Date: 04/08/2025
The customer did not enter an apartment number when entering the mailing address for their order. We have provided the customer with a promotional code to reorder their key at no additional cost if they would like to try again.
Customer Answer
Date: 04/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* **********
Business Response
Date: 06/23/2025
Hello *******,

Yes, I looked into the issue. They originally ordered 3 keys on 03/28/25 and were refunded in full on 04/04/25. A BBB complaint was filed and to satisfy the customer, we provided them with a promotion code to cover the cost of keys for a new order. The code was used on 04/12/25. We received a call for on 04/22/25. The customer received the three keys, but one of the keys was an incorrect design. They ordered a *** **** **** key, but received a *** **** **** key instead. On the call, the customer asked if we could mail out a **** key. Unfortunately, we aren't able to produce an order without a scan at the kiosk. So the agent offered another promo code. The caller mentioned they wouldn't want to re-visit the kiosk, which is understandable.

Although, I understand the frustration, this matter should be closed. The customer was refunded for the order they didn't receive and have 2 of the 3 keys from the second order (which was free). A promo code was denied for a third order.
Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Please see duplicate complaint ********, KeyMe can you further advise. Thank you

Regards,

******* **********

Business Response
Date: 06/24/2025
Yes, I looked into the issue. They originally ordered 3 keys on 03/28/25 and were refunded in full on 04/04/25. A BBB complaint was filed and to satisfy the customer, we provided them with a promotion code to cover the cost of keys for a new order. The code was used on 04/12/25. We received a call for on 04/22/25. The customer received the three keys, but one of the keys was an incorrect design. They ordered a *** **** **** key, but received a *** **** **** key instead. On the call, the customer asked if we could mail out a **** key. Unfortunately, we aren't able to produce an order without a scan at the kiosk. So the agent offered another promo code. The caller mentioned they wouldn't want to re-visit the kiosk, which is understandable.

Although, I understand the frustration, this matter should be closed. The customer was refunded for the order they didn't receive and have 2 of the 3 keys from the second order (which was free). A promo code was denied for a third order. We are happy to get them a working key and provide a promo code to do so. We would just need them to revisit the kiosk.
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had called Keyme Locksmiths at ###-###-#### to have a locksmith come and unjam our door. After calling, they had a technician call us from ###-###-#### to inform us that they were available to come and fix our door. When asking how much it would cost, he said that it would be $30.00 to show up and he can get be a total cost amount when assessing the issue. After arriving and looking at the door, I asked again how much it was going to cost. The technician still could not provide an amount. After unjamming our door, he asked if we wanted a new door knob. I told him yes, and he still could not provide the cost. After installing a basic defiant door knob, he wrote down on a slip of paper that the door knob itself would be $250.00 and the service charges were an additional $258 dollars. Total cost was roughly $508 dollars. The technician would not leave our house unless paying the full amount, which we had no other choice. We negotiated down to $500. $400 was paid via ***** to G Key Inc (************************) and $100 was given to the technician via cash. After the technician left, we discovered that the door knob he charged $250 for retails for $19.00 at both ****’s and **** *****. We feel as if we were scammed, as this man showed up to our home, refused to give a price until after the work was complete, and would not leave unless we paid him $500. We understand the service charges/ fees; however, we feel as if we were robbed because the technician charged us $250 for a $19 door knob. In addition to this, our door is now damaged. We are requesting the $250 that was charged for the doorknob be refunded back to us given the damage and the unreasonable surcharge of the doorknob.
(note: the work the technician completed took no more than 30 minutes).
Business Response
Date: 03/17/2025
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.
Customer Answer
Date: 03/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

KeyMe Locksmiths is NOT a BBB Accredited Business.