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Business Profile

Craft Dealers

Buena Vista Threads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Dealers.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22nd I ordered a sweatshirt from this shop for $44.62 and it hasn't been shipped to me yet. Their website says that orders will ship from 2-10 days after it was placed. I have tried to contact them multiple times and have yet to get a response. I would like a refund for my order.

  • Initial Complaint

    Date:09/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this business on 8/12/2022 and the shipping label was created, but the package was never received by UPS. The seller did not reply to my emails so I direct messaged her on Instagram, where she then told me that she shipped my product but there was a mix up at the post office. The package has still not arrived on 9/10/2022 and after calling UPS they confirmed that the package never got dropped off. I have emailed, direct messaged, and commented on the business social media and cannot get a response.

    Business Response

    Date: 11/08/2022

    Consumer Response
    Thank you for reaching out to the business for me. I ended up receiving a refund. I don't know how true it is that she is sick (but if she truly is, I wish her well) because she claimed to have sent my package through UPS and then ghosted me when I told her I called UPS and a package was never delivered. I mention these details because she has scammed multiple people, she even posted on social media story that her family members were sick and she was back in shop, but that was the last update she had posted. I have had multiple other customers of this business reach out to me because I stated that I received a refund by contacting the BBB. So thank you again for taking action on my behalf because I truly trusted the integrity of this LLC business.

    Best wishes,
    ******* ******

Buena Vista Threads is NOT a BBB Accredited Business.

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