Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Zastava rifle and placed a deposit of $308.80. The funds where immediately withdrawn from my account however I received emails stating that I never placed a deposit. The order number was ******* which I’m told doesn’t exist. Customer service says they don’t know what happened can’t explain anything.

  

  Business Response

  Date: 08/03/2022

  After reviewing the account it does appear that the order number provided is no longer available.  If an order is submitted for a layaway without deposit the order would be removed from the system after a set time which does appear to be the case based on the emails the customer stated that they received.  We do show that on 7/30 there was a payment that was attempted to be submitted for $300.80 but that payment was unable to go through.   It is normal for a bank to show a pending charge in the event of a declined payment, but the funds are not actually withdrawn or deposited to us.  Those pending charges normally do fall off after 24-48 business hours.  The bank or financial institution should be able to confirm that the payment is no longer showing pending on the account and explain what may have caused the payment to be unable to clear.  If there are any questions, or if the payment is still showing on your bank statement, we are always happy to assist and can be reached via our LiveChat program on our website Monday - Saturday from 9 AM - 8 PM EST.

  Customer Answer

  Date: 09/29/2022

  
  Complaint: ********
  
  I am rejecting this response because: I am rejecting this response because: Citibank has stated that Buds Gun Shop did receive the funds and they where not holding onto the money.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/29/2022

  It is very strange for a rejected payment to show pending for longer than 2-3 days.  However, as noted before we have confirmed that this payment did not clear as it was rejected when the payment information was entered.  This means that we did not receive the funds that were submitted.  If payment were received and an order cancelled we would not have any issue with refunding the order.  Unfortunately, in this event we are unable to issue a refund for funds we did not receive.  We again suggest that the customer work with their bank regarding this transaction since the funds were never transferred to us.

• Initial Complaint

  Date:07/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buds guns advertised 80 round 12 gauge boxes of ammunition that come in plastic Plano ammo boxes. I ordered 4 of these and received 4 small 10 round cardboard boxes of 12 gauge. This puts the cost per round of ammunition at well over 3 times the price that was advertised. I emailed customer service repeatedly and have not received a response. I will never again do business with Buds guns if this is how they treat repeat customers.

  

  Business Response

  Date: 07/13/2022

  We have reviewed this order and we do show that we did receive an email regarding an issue with one of the items on this order on 6/12/22 in the evening.   In order to confirm the issue one of our representatives did respond to the email on 6/13 requesting photos of the item in question so that we can better assist but we did not receive any responses after that.   We did receive a follow up email on 7/11/22 requesting that we close the account due to an issue with ammo on the order, and another of our representatives followed up with a response on 7/12 requesting more information as well so that they can assist with the issue with no response.  Unfortunately, we have since become aware that there was a listing error on the ammunition in question on this order.  This ammunition incorrectly listed the amount of the ammunition that would be included.  However, the price listed for the order was the correct price for the item that was shipped out.  We do apologize for the listing error and as long as the ammunition has not been used we would still be happy to assist with the situation.  The customer can reach us either by replying to the emails that were sent, or by contacting us via our LiveChat program on our website which is available Monday-Saturday from 9AM-8PM EST.

• Initial Complaint

  Date:06/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order with buds gunshop on June 4th, the order # ******* has shown a label was created on that date. However the tracking is showing no movement what so ever. I have reached out to buds support and keep being told I should see movement on it by today. The tracking # still only shows a label created and its now June 20th. I also placed another order with buds on June 9th. Ordered # *******. It showed that it had been sent out, but today it's showing to be rescheduled. And everytime I reached out to buds support, all they say is sorry and they don't know why this is happening

  

  Business Response

  Date: 06/24/2022

  We apologize for the delay on the initial order.  This order was processed and the tracking information was applied to the order which marks the order as shipped automatically in our system.  However, in the case of this item the tracking was generated and applied to the order while the item was still processing so it did require some additional time to ship.  We apologize for the confusion and we do show that this item is currently in transit and is expected to be delivered as of 6/28 and we issued a coupon due to the delay on the order.  Regarding the second order it does appear to have processed normally.  On 6/20 UPS stated they did have to reschedule the delivery due to holiday closures and that shipment was delivered the following day on 6/21.  If there are any questions please feel free to contact us again any time, we are always happy to assist any way that we can.

• Initial Complaint

  Date:06/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/22 I purchased an, advertised as new, FN Scar 17s for $3500 from Bud's Guns. Buds Guns consistently states the following with regards to their new firearms. "We receive all new firearms from the manufacturer. We do not alter, change, look, or open any packages. When we receive them we put them on the shelf at our warehouse and when an order is placed we pull the next firearm in line off the shelf." My expectation was that the firearm I received was new, in the box from the manufacturer. So I do perform a cursory inspection just to make sure there are no glaring issues, but I do not disassemble or inspect every screw to see if the firearm is in fact "New" because that is what expect. If there are any issues, I fully expect the manufacturer to deal with them at that point. As long as the firearms is NEW IN THE BOX. The firearm I received was not NEW IN THE BOX. It was in fact a floor/display model that had been handled excessively. Had I know that I was buying a floor model, perhaps I would have inspected it more thoroughly. When I got the firearm home, I realized that what I thought was manufacturers tag, or tool attached to the receiver, was actually an anti-theft tag placed on the firearm by Buds Gun shop. When I first contacted Buds regarding said tag, they gave me the same statement about the firearms never being opened and that if there is an issue contact FN Except, the firearm ALSO had a Buds Gun Shop retail price tag attached to the trigger guard. I agreed to handle the screws issue with FN, but asked if Buds could take care of removing the security device and they refused, unless I paid for shipping both way. They told me it can be done with a magnet. It can't, I tried. Buds wants me to pay for shipping to rectify their mistake of leaving a security fob attached to an item that was expected to be unopened.

  

  Business Response

  Date: 06/07/2022

  We are always happy to assist with any returns for our factory new firearms that have not been transferred through the manufacturer.   Unfortunately, in the case of this firearm the transfer was completed which does mean that under normal circumstances the firearm would not be able to be returned.  We have spoke to the customer regarding this situation and attempted to provide the information for how the tag can be removed so that they can continue with their return to FN for the issue with the screws. We did agree that if the customer decided to return it to us for the tag to be removed we would be happy to do so as well, but advised that return shipping costs, for shipping the firearm to us and back out, would apply since the firearm had been transferred.  During our conversation the customer stated they had not attempted to remove the tag and they would contact us is they needed any further assistance.  Also, during the course of the conversation we agreed to meet the customer halfway as a courtesy and cover half of the shipping costs for the return.  If the customer would like us to provide a shipping label for the return we would be happy to do so.  We can reached us by phone to setup the return and work with them for the cost of shipping the firearm back only.

  Customer Answer

  Date: 06/07/2022

  
  Complaint: ********
  
  “We receive all new firearms from the manufacturer. We do not alter, change, look, or open any packages. When we receive them we put them on the shelf at our warehouse and when an order is placed we pull the next firearm in line off the shelf.”
  
  This is a statement directly from Buds Gun Shop that is used as a response to numerous reviews.
  
  Based on reasonable consumer expectations, as well as Bud’s Guns own statements, I inspected the firearm as I would any brand new, unopened, unaltered firearm. Fully expecting that once transferred to me, any issue with it would then be a manufacturers issue since the firearm was never opened and never modified.
  
  However, the firearm I received was NOT new in the box, it WAS opened, and it WAS altered. Buds Gun shop installed a theft protection tracking device on the firearm. The device itself was not immediately recognizable to me as a theft deterrent tag, and I assumed it was something the manufacture put on the rifle. The security device installed cannot be removed with a magnet, as Buds suggested, and cutting it off risks further damage to the firearm.
  
  Buds Guns has been dishonest from the start of this issue. First they claimed that the tag WAS NOT put on by them and WAS put on by the manufacturer, and to contact the manufacturer. Then, after they reluctantly admitted that the tag WAS installed by them , they claimed that in order for them to remove it, I would have to pay shipping both ways, and the firearm would have to be shipped back to my FFL. They stated this is because they are not a manufacturer.
  
  If Buds wants to take the stance that the removal of this device, which they installed constitutes “manufacture”, and Buds does not have an 07 FFL then maybe this is an ATF issue. Otherwise, a reasonable person would expect Buds Guns to fix their mistake.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/08/2022

  We have been in contact with the customer regarding the situation and we offered a return at no cost for a full refund.  The customer advised us that they did not want a refund for the firearm and decided to try to have the tag removed.  We have issued the customer a courtesy coupon for the inconvenience.

• Initial Complaint

  Date:05/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an order placed on 5/17/22 for two guns (order #*******) total amount $989 paid. I have attempted to contact this company through each number listed without any success. And unable to send an email. It is now almost 2 weeks and the guns have not arrived.

  

  Business Response

  Date: 06/01/2022

  We have viewed the order number listed in this contact.  However, the customer information on this order number does not match the customer information provided on this complaint.  The contents and total on the order also do not match the information included in this complaint.  We did see if we could locate the customer's information in our system but we could not locate any account in our system that is linked to the customers name, address, phone number, or email address.  We would be happy to assist if we had further information but we cannot provide information regarding an order to anyone other than the person associated with the order.