Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company uses misleading pictures as well as incorrect information on their website they last 2 items that were purchased had totally incorrect model information and photos posted on the site they describe one firearms then post picture of a differant firearm or use an incorrect serial number when confronted they want to charge shipping back plus restock fee which is very unfair for their mistakes!! when transferring a firearm there also a 50 .00 fee the dealers charge plus state fees incurred for background checks which are not refundable as well!! A s retired LEO and former gunshop ffl holder i used Buds for years as did my customers this wasn't and issue 10 years ago i m sure I've transferred over 1k firearms in 17 yeras od business and the new oner of the business uses them still but the quality of service is no longer there! maybe they got to bi to fast but its ashame! I would say look elsewhere for their online sellers Buds isnt what it used to be! ***** ****** former owner **** ******** ************ ********** **** **

  

  Business Response

  Date: 10/11/2022

  In the case of this order the firearm was correctly listed as the Bond Arms Stinger model, but the stock photo we received for the firearm was incorrect.  We do advise that all of our photos are stock photos and may not accurately reflect the item described.  We apologize for the confusion and inconvenience.  Had the firearm not been transferred we would have been happy to bring the firearm back at no cost, and no transfer fee would have been processed.  To that end we ask all customers to thoroughly inspect any firearms prior to accepting the transfer of the firearm because once the transfer is processed, even if the firearm is not fired, the item is considered a used firearm.  Normally, once the transfer has been completed we are unable to take a return of the firearm.  However, in this case we did agree to make an exception due to the photo being incorrect and offered to take a return of the firearm after the transfer was completed.  Due to the firearm now being considered used since it was transferred return fees would apply.  We are also unable to refund FFL transfer costs as those are paid to the dealer not to us.  This policy is on our website and emailed to our customers as noted below:
  

  "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to
  inspect all firearms thoroughly BEFORE proceeding with the transfer.
  Once a new firearm is transferred to you, it is considered used, even if
  un-fired. Consequently, we cannot accept returns on firearms once they
  have been transferred into your possession. Also, we DO NOT reimburse
  FFL transfer fees on returned items."

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought many guns from buds. A lot. However, I had some on layaway and got covid 2 times. I was very sick. I tried calling, they were too busy. I tried emailing- and then saw "we are unable to respond to email". I called one time as I had a layway expiring to explain the situation and told "there is nothing we can do". That is not true- the layway had not expired.
  
  They made hundreds of dollars- in layaway forfeitures when I was unable to reach them, was dealing with covid, they did not return emails, and I was a good customer. Then when I did get a hold of them was given bogus information. I have been trying to reach them on and off since. Then when I look at BBB I see they have 1 star and a lot of complaints===now I understand.

  

  Business Response

  Date: 09/07/2022

  We are very sorry to hear about the issues the customer faced with their health.  Unfortunately, after reviewing these orders we were contacted after 2 of the 3 layaway orders had already expired and were cancelled.   We received several emails from the customer before these layaway orders were submitted.  However, after the orders were submitted we did not receive an email until 2/12.  At that time two of the orders had expired with the first expiring on 2/5 and the second on 2/10.  Since the order had already expired we were unable to continue with the order or accept payment for them.   The third order was still active and we would have been happy to accept payment on that order as it did not expire until 2/22 but no payment was submitted.  We are always able to be reached via our email service through our website and via our LiveChat service for any questions or assistance, while payments could be made online or by phone.  Since the layaway orders did expire without full payment or without cancellation the deposits paid on the orders were not refunded.  Per our layaway terms and conditions:

  "UNDER NO CIRCUMSTANCES WILL YOUR LAYAWAY BE HELD LONGER THAN 90 DAYS.
  If, after 90 days, we have not received
  payment in full, your Layaway Plan will automatically be canceled and
  any/all payments will NOT be refunded."

  If there are any questions about our layaway program or terms we will be happy to assist.
  

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered 2 guns from www.budsgunshop.com . The guns were delivered to my FFL dealer and I tried to pick them up on August 6, 2022 . The FFL dealer had gotten mad because one of the guns I had ordered was wrong and I had told them to return it. Apparently they told buds a lie before returning the guns. Buds sent an email to me stating that I would have to pay 25 dollars for shipping and a 10 percent restocking fee. My husband spoke to the manager and he stated that if we paid the 25 dollars then he would waive the restocking fee and cancel the contract with Credova. My husband paid the 25.00 to them and the next day they were supposed to cancel the contract since they received the items. They have not released the contract and they have received the 2 guns back. the guns were sent back to buds by UPS and the tracking number is ****************** .

  

  Business Response

  Date: 08/16/2022

  After reviewing this order I do show that the return of the contract has been submitted to Credova so that they can process that request.   The firearms were delivered back to us as of 8/12, however, it does take time for returns to be processed by our returns team before the order can be sent to our financial department.  In this case the items were received and processed by Firday evening on 8/12 and the return request was submitted to Credova by our financing department the following Monday on 8/15.  Once the return request has been processed the contract will be cancelled out.  If you have any questions please feel free to contact us again any time, we are always happy to assist in any way that we can.

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/03/22 at 6:28 p.m. central time, I received an email from Bud's Guns saying a rifle (Wilson Combat Protector Carbine UPC: 8*********29 Bud's Item Number: 111841) I had wanted was available for $1078.73. I immediately clicked the "BUY IT NOW" button, and the price jumped to $1,562.41. I tried this a few times with the same result, and I tried putting it in my cart, hoping the sale price would populate, but to no avail. Next date, I called Bud's customer service, hoping they would straighten this error out. I spoke with a floor associate, who said she was unable to help, and transferred me to "********". ******** said she checked with her supervisors, and Bud's would not honor their advertised price. I asked to speak with her supervisor, and was transferred to "Andrew". Andrew said the price could change without notification, and that Bud's would not honor their advertised price. Andrew also said the email could have been delayed in reaching me. I asked Andrew when the email was sent, and how many (if any) of the rifles were available at Bud's advertised price. Andrew would not provide answers to those questions. I think Bud's Guns should honor their advertised price, and be held accountable, when they don't.

  

  Business Response

  Date: 08/19/2022

  We apologize for any inconvenience.  All of our inventory is priced based off of our cost and that price is subject to change based on availability.  In many cases we will have batches of the same item that will have come in at different times.  We will always provide the lowest price that we can at any time and that means that we will pull from any inventory that has the lowest cost so that we can provide the best price.  Unfortunately, if that inventory were to sell out then we would have to pull from another batch of inventory and if it had another cost associated our price would be adjusted automatically based on that new cost.  Since all of our pricing is automatic we are unfortunately unable to say exactly when a price change had occurred.  Marketing emails generally are sent out in waves to customers due to the number of customers in our mailing lists.  In some cases an item may have limited inventory, or may sell so quickly, that a price may no longer be available.  Again, we apologize for any inconvenience but we are unable to provide a previous price once the available inventory has sold out due to our cost changing for the inventory.  If there are any questions about our pricing information please feel free to reach out to us again and we will be happy to assist in any way that we can.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Zastava rifle and placed a deposit of $308.80. The funds where immediately withdrawn from my account however I received emails stating that I never placed a deposit. The order number was ******* which I’m told doesn’t exist. Customer service says they don’t know what happened can’t explain anything.

  

  Business Response

  Date: 08/03/2022

  After reviewing the account it does appear that the order number provided is no longer available.  If an order is submitted for a layaway without deposit the order would be removed from the system after a set time which does appear to be the case based on the emails the customer stated that they received.  We do show that on 7/30 there was a payment that was attempted to be submitted for $300.80 but that payment was unable to go through.   It is normal for a bank to show a pending charge in the event of a declined payment, but the funds are not actually withdrawn or deposited to us.  Those pending charges normally do fall off after 24-48 business hours.  The bank or financial institution should be able to confirm that the payment is no longer showing pending on the account and explain what may have caused the payment to be unable to clear.  If there are any questions, or if the payment is still showing on your bank statement, we are always happy to assist and can be reached via our LiveChat program on our website Monday - Saturday from 9 AM - 8 PM EST.

  Customer Answer

  Date: 09/29/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am rejecting this response because: Citibank has stated that Buds Gun Shop did receive the funds and they where not holding onto the money.
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 09/29/2022

  It is very strange for a rejected payment to show pending for longer than 2-3 days.  However, as noted before we have confirmed that this payment did not clear as it was rejected when the payment information was entered.  This means that we did not receive the funds that were submitted.  If payment were received and an order cancelled we would not have any issue with refunding the order.  Unfortunately, in this event we are unable to issue a refund for funds we did not receive.  We again suggest that the customer work with their bank regarding this transaction since the funds were never transferred to us.

• Initial Complaint

  Date:07/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buds guns advertised 80 round 12 gauge boxes of ammunition that come in plastic Plano ammo boxes. I ordered 4 of these and received 4 small 10 round cardboard boxes of 12 gauge. This puts the cost per round of ammunition at well over 3 times the price that was advertised. I emailed customer service repeatedly and have not received a response. I will never again do business with Buds guns if this is how they treat repeat customers.

  

  Business Response

  Date: 07/13/2022

  We have reviewed this order and we do show that we did receive an email regarding an issue with one of the items on this order on 6/12/22 in the evening.   In order to confirm the issue one of our representatives did respond to the email on 6/13 requesting photos of the item in question so that we can better assist but we did not receive any responses after that.   We did receive a follow up email on 7/11/22 requesting that we close the account due to an issue with ammo on the order, and another of our representatives followed up with a response on 7/12 requesting more information as well so that they can assist with the issue with no response.  Unfortunately, we have since become aware that there was a listing error on the ammunition in question on this order.  This ammunition incorrectly listed the amount of the ammunition that would be included.  However, the price listed for the order was the correct price for the item that was shipped out.  We do apologize for the listing error and as long as the ammunition has not been used we would still be happy to assist with the situation.  The customer can reach us either by replying to the emails that were sent, or by contacting us via our LiveChat program on our website which is available Monday-Saturday from 9AM-8PM EST.