Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gun from their website and it was on a special that came with 5 additional mags; however, those mags were too large to be legal in my state so I removed them expecting that they would send me ones that are legal in my state. When I received the gun, it had no mags at all; basically a gun that cannot be used. I contacted them to see if they will send me the right sized mags and they refused, they refused to give me a credit to offset what I will need to spend to purchase them, and when I asked to return the gun they stated there would be a 20% restocking fee.
  
  I would like them to either send me mags that will fit considering I paid for them, refund me a partial credit of at least $100 so I can purchase at least two that fit, or let me return the gun without the 20% restocking fee and credit me the full amount. If they do not want to do that, they can send the mags that are too big to our local gun shop and they will pin them so they are legal for use.

  

  Business Response

  Date: 02/06/2025

  We are very sorry to hear the customer was unhappy with their order.  When a customer is purchasing an item that has magazines that exceed any capacity restrictions they will be notified that we do have the option to remove the high-capacity magazines so that we can still process the order.  This popup does state the following:

  "Your cart contains a firearm that includes a High Capacity Magazine and therefore is not legal to transfer in the state you selected. We can remove the high-capacity magazine with your consent.
  We don't offer discounts for removed magazines or swaps to lower capacity magazines."

  The reason we are unable to swap magazines or offer a discount for the removed magazines is that we cannot resell any items removed from a firearm.  This means that our cost for the firearm the customer received is the same as if we shipped the magazines.  As for the option of the return.  We did agree we could take a return as the firearm had not been fired, however, the restocking fee is in place to cover both our costs for processing and shipping the firearm, and due to the customer accepting the transfer of the firearm.  By accepting the transfer of a firearm from the FFL dealer the firearm is considered a used gun, which means that upon getting the firearm back we cannot sell that gun as new.  If the customer would like to continue with the return we will be happy to assist with that, but we cannot ship non-compliant magazines, or provide separate replacement magazines.
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fire arm. All fire arms have to be cleared through the an FFL. The gun I was purchasing came back as stolen and buds refused to refund the full amount.

  

  Business Response

  Date: 02/03/2025

  We apologize as it appears there was a series of misunderstandings with this shipment.  We contacted the FFL and confirmed that they did not flag the firearm the customer received as stolen.  The FFL had advised the customer that the reason they would normally refuse a package is due to them previously receiving several shipments where the contents of the item were lost/stolen during transit, not that the firearm or item itself was a stolen item.  In this case, the item was not stolen and the packaging was not damaged.  The most likely scenario was that the shipment was delayed due to the weather and the carrier was unable to make the delivery due to the FFL being closed and they mistakenly marked the return as refused rather than as unable to deliver.  Based on the situation we did reach out to the customer to try to provide this information but were unable to reach them.  We also want to provide a refund for the restocking fee after confirming the reason for the return was due to weather-related issues.  We apologize again for any inconvenience.

  

  Business Response

  Date: 02/03/2025

  We apologize as it appears there was a series of misunderstandings with this shipment.  We contacted the FFL and confirmed that they did not flag the firearm the customer received as stolen.  The FFL had advised the customer that the reason they would normally refuse a package is due to them previously receiving several shipments where the contents of the item were lost/stolen during transit, not that the firearm or item itself was a stolen item.  In this case, the item was not stolen and the packaging was not damaged.  The most likely scenario was that the shipment was delayed due to the weather and the carrier was unable to make the delivery due to the FFL being closed and they mistakenly marked the return as refused rather than as unable to deliver.  Based on the situation we did reach out to the customer to try to provide this information but were unable to reach them.  We also want to provide a refund for the restocking fee after confirming the reason for the return was due to weather-related issues.  We apologize again for any inconvenience.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this firearm on December 14 of 2024 for a total of $775.08 after taxes. Over a month later, their sales team informed me that my order was going to be cancelled if I didn’t pay the original price of the firearm (over $1200 before taxes). I argued that wasn’t right and I should be honored the price they listed the firearm for and I had already maid a payment on. They proceeded to cancel my order and not honor the advertised price.

  

  Business Response

  Date: 01/24/2025

  We apologize for the inconvenience.  We did receive an order to place a firearm on layaway on 12/14 with the original deposit payment.  After processing the order our warehouse team later noticed that there was a discrepancy.  Due to an inventory linking error, another model firearm was linked to our inventory for the firearm that was ordered.  This inventory error meant that the price that was listed for the item was for a different firearm and model.  Once we became aware of the issue we sent an email and reached out to the customer to notify them of the issue.  We did advise the customer that due to this inventory error, we could either update the price to the correct price and secure the item on layaway, but it would need to be paid before it could ship out, or if they preferred we could cancel the order and provide a full refund for the deposit payment that was made.  The customer opted to cancel the order and the order has been sent to our financing department so that we can refund the deposit payment that was made in full.

  Customer Answer

  Date: 01/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******** ******

  The firearm was listed on sale for a few weeks if not months. Not only that firearm but many of the same firearm in different calibers were listed for the same price. When the sales department contacted me, I was informed that the reason they had to cancel my order was because they had made a mistake on pricing. Never mentioned anything about inventory issues. Therefore I would like to be honored the sales price. Otherwise, I strongly believe the company should be liable for false advertisement.

  

  Business Response

  Date: 01/28/2025

  We apologize for any confusion.  As noted previously the issue was with the price of the item, the cause of the pricing issue was that the inventory was linked incorrectly in our data feed.  This meant that the price that the customer saw was not for the model firearm that they intended to order, and the item that we did secure for the layaway was not that item due to that issue.  Unfortunately, most of our processing is automated so this issue was not caught right away, but once it was we notified the customer of the issue.  The model that the customer intended to purchase was available but the cost was significantly more so we notified the customer that we would need to update the price on the order if they wished to continue, but we understood if they did not wish to do that so we also offered the option of a full refund.  We understand that this error caused frustration and we apologize again for the inconvenience, but as noted in our terms and conditions we do reserve the right to cancel orders with any discrepancies including ones regarding listing errors and pricing errors, as noted below:

  "Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions or pictures on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will return the money."

  Customer Answer

  Date: 01/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******** ******

  That’s exactly what false advertisement is. You posted the firearm for a price and you should honor your customer with such price. It’s the law and every business should abide by it. Mistake or not. Which by the way, I believe there was not a pricing error. Other companies such as Guns.com had the same firearm for the same price during the month of December. It’s a shame Buds Gun Shop refuses to make things right.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was purchased on 1/19/25. An invoice was calculated and paid in full. I discovered that the item had not been shipped on 1/23/25 because they wanted more money. Once the transaction has been completed and payment is made in full. The sell is obligated to ship the item. Price of the item cannot be changed after the sale

  

  Business Response

  Date: 01/23/2025

  We apologize for any inconvenience.  After looking into the order it appears that the price of the firearm had changed while the customer was checking out.  Our website updates pricing automatically based on the current cost of inventory that we are pulling from and in this case it appears that had happened which showed that the payment that was submitted did not cover the final order total.  However, when checking the item on the order today, 1/23, it was showing that we did receive more inventory at the lower price.  Normally, we are unable to update the price of an item on order once it is submitted but we did reach out to the customer to let them know we can make an exception since this order had not been secured at this time.  After updating to the lower cost it still showed a small amount due to be paid, but we worked with the customer and removed the optional shipping insurance after they agreed to that which covered the price difference.  We will process and ship this order for the customer and our financing department will be issuing a refund for the difference since it was showing overpaid by a small amount.  

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (*******) on 1-11-25 for $2089.94 and cancelled the order 8 hours later which is well within their cancellation policy. 3 days after cancelling, the funds were still removed from my account. I have called the Buds help team on 4 occasions. Each time I am told the money will be redeposited the next business day. It seems no one actually looks into the issue and each time I call I get the same immediate answer. My order shows cancelled on their website, so I am certain no product is shipping and they have my funds which they seem to think they don't need to refund. I simply want my money back.

  

  Business Response

  Date: 01/22/2025

  We apologize for any confusion with this order and cancellation request.  This order was placed on Saturday 1/11 and was paid via our electronic check, also known as ACH, payment option.  This payment method does take 5 business days to fully clear, and once the process is started we cannot issue a refund until the funds are deposited to us.  The cancellation request was processed on Monday which would have been the first business day for us to be able to assist and the first business day of processing the payment, which is why the customer would have seen the funds being withdrawn after they submitted the cancellation request.  The order had already started processing prior to the cancellation request being submitted as our order processing team does secure and process orders over the weekend, but those are not banking days so payments are not withdrawn during that time, and would not count as business days for the 5 business day processing time frame for ACH payments.  Once the payment cleared the order would have been refunded to the customer minus the cancellation fees once they could process it.  The payment appears to have cleared on 1/20 and the refund was issued to the customer on 1/21 along with an email notifying them of the refund amount.  The original total for the order was $1,913.59 and that was the amount that was deducted from the customer's account.  The total the customer shows is not the amount paid, but is the order total, with the cancellation fees that applied for the cancellation of the order.

  Customer Answer

  Date: 01/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response.  Today is Jan 23 and the funds have not been deposited in my account.  I spoke with my bank and they have no pending deposits. This response is more of the same, “the money will be returned tomorrow.”  I find it ironic that in today’s modern age they can withdraw funds immediately but almost two weeks later they still cannot return my money.  My request is simple, return my funds and stop saying they will be returned tomorrow.  It would seem Buds is having financial issues, but keeping a customer money without providing a service is not a viable solution.
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 01/23/2025

  Again, we apologize if there was any confusion.  We did not withdraw the funds immediately.  As stated before all ACH transactions that we process take a full 5 business days to complete.  This means that even though the funds will come out of the customer's account within 24-48 hours, the funds are not deposited into our account until the 5th business day.  This also applies to ACH refunds.  We do not expect the funds to be available in the account as the refund was issued on 1/21.  The funds should show available in the customer's account once the refund has gone through the payment processor and would be deposited back in the customer's account after the 5 business day processing time frame.  We had to wait for the funds to clear into our account before we could issue the refund which is why the refund could not be issued when the order was first cancelled.  Once the funds were deposited into our account, on 1/20 our financing department could begin the refund process on 1/21.  We no longer have the funds as they would have been removed from our account, but they are currently being processed before being deposited to the customer, based on the date of the refund we would estimate they would be available to them on 1/28, as that would be the 5th business day since the refund was issued.
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 boxes of PMC bronze ammo for $46.98 + $3.29 tax +$12.77 shipping = $63.04 on 12/26/2024, I call to ask to cancel as they told me on previous call today 3 to 8 business days to ship. I was told there is a 10% cancelation fee for canceling even though never left their premises, I said Indid not see the website but why if they never shipped it, I said will dispute this with my credit card as is my right, ****** and her supervisor **** said they will not refund my money and is keeping the product. I said okay will not didpute **** response was they are not refunding me and are keeping theproduct, kindof like extortion. Thievery on their part. I did file a dispute.

  

  Business Response

  Date: 12/30/2024

  We are sorry to hear the customer was not happy with their order.  We were contacted by the customer with a request to cancel the order.  We informed the customer that we would attempt to stop the order, but as it was already in our shipping department, we would need confirmation from the warehouse they were able to stop this before it was fully processed before we could process a cancellation request.  We also informed the customer that there is a 10% cancellation fee when canceling an order which is in our terms and conditions and was agreed to when going through the checkout process.  This was when the customer stated they would perform a chargeback rather than pay the fees that were agreed to if we were able to stop the item from shipping out.  Due to the customer stating that, and then actually doing the dispute any refund would have to go through their financial institute as we cannot issue a refund once a payment dispute has been filed.  This order was also unable to be stopped as we were informed by our processing department that these items had already been fully processed and could not be canceled at the time but we will start the process to have the items returned back to us.

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is not what **** the supervisor said, he said it could be cancelled but since I "threatened" to contact my credit card which is my right they are keeping the product and my money. I did say I will not file if they returned my money minus 10% but he said flatly no. The 10% should only be on the product of $46.98 but they would also take it of the tax $3.29 and fed ex of $12.77 which both were not even paid yet especially fed ex. Thievery at best. I read google reviews and what I say about it shows, so many 1 stars. I have contacted my credit card, filed a complaint with the state attorney general and left reviews to go with the many negative reviews of Bud's. 
  
  
  
  Sincerely,
  
  
  
  ******* **********

  

  Business Response

  Date: 01/02/2025

  We apologize if there was any confusion when the customer contacted us.  The customer was initially informed the cancellation fees would apply since the order was being canceled within our advertised processing time frame.  We did advise the customer that the cancellation fee would be 10% and it is based on the cost of the item, not the cost of the order, so the customer was correct when they stated that the cancellation fee would not apply to the sales tax or shipping cost/insurance.  When the customer spoke to our supervisor they had said multiple times their intent to file a dispute with their card company unless we offered a full refund for the order.  At the time we could not guarantee the order could be stopped since it was already processed and in our shipping department it could have been at a point where the order could not be stopped.  However, due to the order being within our standard time frame, the fees would have applied to cancel the order, so we would not have been able to issue a full refund.  We did not advise the customer that we would be keeping their money and the item, we advised them that we would be unable to process a refund due to the statements that they would be filing a dispute.  We cannot issue a refund when we are informed that a dispute would be filed with the payment company as that would not stop the bank or card company from continuing with the dispute which could cause us to issue a refund in addition to the bank reversing the charge.  So we informed the customer that due to the comments they would have to work through their bank for the refund as they stated was their intent due to the fees that would apply.  As the customer said they have submitted that dispute so the refund will be handled between them and their financial institution.

  Customer Answer

  Date: 01/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  If they are not shipping the item and keeping the refund then how can they say they are not keeping the money. Many complaints about them on the internet especially on one consumer site. I did tell ****** and so called supervisor **** just keep the 10% but their answer was once i "threaten" to dispute which was not a threat but my right they can no longer issue a refund asTonyclaimefI would get double refund and **** is a supervisor to say that, not much confudence in Buds for him being a supervisor.

   

  When a company keeps the product and your money, it's usually referred to as a situation where a customer has paid for a product but is not receiving it, often due to issues like a company failing to ship the item, sending the wrong product, or refusing to process a return and refund, essentially "keeping" both the product and the customer's payment; this can be considered a form of consumer fraud depending on the circumstances and local laws. 
  Key points about this situation: 
  Potential legal implications:
  If a company consistently engages in this practice, it could face legal action from customers or consumer protection agencies. 
  What to do if this happens to you:
  Contact the company's customer service to try to resolve the issue. 
  Check your purchase agreement and return policy to understand your rights. 
  File a complaint with the Better Business Bureau or your state's Attorney General's office. 
  Consider disputing the charge with your credit card company. 
  
  
  
  Sincerely,
  
  
  
  ******* **********

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report false and misleading advertised specials. I have received email advertisements every day for the last week for items . Each day i try to order said items and one in my cart it shows full price. Last ad was 12/28/24 where again showed in cart for full price. I then called store and was told i had to call back monday. Called monday 12/30/24 and was told that first it was in stock but wasn't part of the ad deal, then put on hold to come back and tell me its wasnt in stock. This is still in my cart, i still get ads and reminders that my cart is getting cold? Really just wish someone would have honored their ad and made it right. It should be a crime to do business like that. Item ****** bad advertised firearm...

  

  Business Response

  Date: 12/30/2024

  We apologize for any confusion.  The customer is referring to two separate item listings.  The item that was on sale, Item number ******, is currently unavailable.  If one were to click the item in the ad the customer showed in the screenshot it would show item ****** as unavailable.  The item in the customer's cart is item number ******.  It is a very similar item, as the only difference between the two is that item ****** does not have the same crossbolt safety that is on item ******.  However, all of our inventory is priced based on our cost, and the inventory that we currently have for item ****** did have a higher cost than the inventory that was available for item ****** and that is why it shows a higher cost than the model that was shown in the email and advertisement on our site.

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a firearm to Budsguns in Paris Ky for them to purchase. Item was shipped on November 29, 2024. They received and accepted on December 6th and forwarded to the accounting department for payment. After multiple attempts at contact I still cannot get a confirmation on what method or a date the check will be sent out.

  

  Business Response

  Date: 12/26/2024

  We are always happy to assist customers.  We did receive the firearm that the customer traded in to us and we sent out the requested check on 12/9 to the address that was originally provided to us.  We then sent a follow-up request to have the customer confirm their mailing address to us on 12/19 since it sounded like the customer did not receive the original check, and we were provided a slightly different address in reply on 12/20.  The original address we received from the customer had a different city and zip code than the address that we were given on 12/20 with the original address going to the same street number and name in ***********, ***** rather than the city and zip code provided later.  At this time we wanted to advise the customer that the check was issued out to see if they would be able to check to see if it may have been delivered to the original location that was provided.  If not we can issue a stop request on the original check to issue out a replacement, but that does incur a $35 fee.  If the customer has any questions they can reach out to us and we will be happy to help.

  Customer Answer

  Date: 12/26/2024

  
  
  Complaint: ********
  
  My original ticket had the correct address.  Dated on 11/26.  I refuse to pay a stop payment for their check to be mailed elsewhere.  They had my ID on the case,  in the case and on the ticket showing the correct address.  They chose to hunt in my profile to find my old address and ship payment to.   It's been a month.
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 12/26/2024

  As shown in the image the customer provided, the address provided in the mailing address says the city and zip code is *********** TN, *****.  This is different from the address they provided on 12/20 which has the ***** ***** city and zip code.  This could have caused the check to be unable to be delivered, so we would need to issue a stop payment if the customer is unable to receive the check to send out another check.  We are happy to wait to see if the customer receives the check as it is possible it could be delayed due to holiday volume, or we can issue a replacement check to the corrected address but as we sent the original to the address that was provided to us as the mailing address for the trade the fee for the check stop would apply.  

  Customer Answer

  Date: 12/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They have the correct mailing address in my profile and in the package I sent multiple places.  They can issue a check or return the firearm to a

  ******** ****** and cover the transfer.   I will not accept the offer of 465 as payment. 

  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  They have the correct mailing address in my profile and in the package I sent multiple places.  They can issue a check or return the firearm to a

  ******** ****** and cover the transfer.   I will not accept the offer of 465 as payment. 

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/30/2024

  As mentioned the check was sent out to the mailing address that the customer provided to us in the form as the location for us to send the check to.  We have spoke to the customer and they opted to wait to see if the check was returned.  As of today, 12/30, we did get the check back as undeliverable and we reached out to the customer to confirm the correct mailing address and will be sending the check back out.  This would not require the charge since we did not have to process a stop payment request on the check.

  Customer Answer

  Date: 01/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****
  

  
  

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• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime warranty on a gun I bought in 2022, recently I've had issues with it so I sent it back for repairs in August 2024. 4 months later, I still haven't gotten my gun back and they are still telling me they are "working" on it, after telling me it typically takes 8 weeks for them to work on and fix any warranty claims. It has now been 12 weeks and they are still not telling me anything, their customer services isn't telling anything except for "we will pass this information along." I really don't want to file a report if they refuse to ship it back to me, but I will if it gets to it.

  

  Business Response

  Date: 12/23/2024

  We are very sorry to hear the customer was not happy with the warranty process.  It is correct that warranty repair processes are typically completed in about 8 weeks.  However, some repairs can take longer to be processed or times of higher than normal volume which can cause the process to be longer than average.  In this case, this return was submitted to us in October.  We do have a lot of items to process around that time frame with it leading into hunting season and then into the holiday season.  We will always ensure that we are processing warranty requests as quickly as possible.  We have reached out to our warranty department who confirmed this firearm was repaired and shipped back to the customer on 12/13 and that it was delivered to the address that was provided to us in the warranty paperwork with a signature required upon delivery on 12/18.  The tracking number for this return is: ******************.  If the customer has any questions regarding this we will be happy to help them in any way we can.

  Customer Answer

  Date: 12/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  WHERE WAS THIS SHIPPED TO?! The tracking provided states an address in Tacoma, I DO NOT LIVE IN TACOMA! I provided you my return address multiple times through the customer service, I also provided it on the warranty form that I am also attaching here! My return address was also present on the package when I shipped my gun to you. So my address was provided to you in 3 different areas, where exactly did you get a Tacoma address from?!
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 12/26/2024

  We apologize for any inconvenience.  It does appear that there was a discrepancy between the address that was provided on the warranty paperwork and the Driver's License that we received.  In this event, we would use the address on the official document, IE the driver's license, to return the item because it is a firearm.  This is due to the firearm being returned to the customer directly, and not to an FFL dealer, so we would log the firearm out in our gun book using the Driver's License for documentation as we would if we were logging a firearm in from an individual.  We apologize again if there is any inconvenience.  We would suggest checking the original address to see if the firearm was received back there at this time.  If there are any complications please let us know and we will be happy to see if there is any additional assistance we can offer.

  Customer Answer

  Date: 12/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  That is a hilarious response "Whoops, we sent your gun to an address you haven't lived at for more than 4 years, but I hope you get your gun back!" I even mentioned this multiple times what my current address is, there was no discrepancy, you are just incompetent and don't care about your customers. I'm attaching a screenshot FROM SEPTEMBER stating the address on the driver's license is not up to date, but it is in the WA DOL system, which is the reason I gave you my actual address MULTIPLE TIMES!
  
  
  
  Sincerely,
  
  
  
  **** *******

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: That is a hilarious response "Whoops, we sent your gun to an address you haven't lived at for more than 4 years, but I hope you get your gun back!" I even mentioned this multiple times what my current address is, there was no discrepancy, you are just incompetent and don't care about your customers. I'm attaching a screenshot FROM SEPTEMBER stating the address on the driver's license is not up to date, but it is in the WA DOL system, which is the reason I gave you my actual address MULTIPLE TIMES!
  
  Sincerely,
  
  **** *******
  

  

  Business Response

  Date: 12/30/2024

  We apologize again for any inconvenience.  We have continued working with the customer to try to assist with this issue.  We did recommend the option of checking their previous address for the firearm as that was the location that it was sent to due to it being the address on the Driver's License we received.  We did also offer the option to see if the package could be picked up by *** and returned so that we can have the item reshipped to the updated address.  The customer informed us that they were waiting to hear back on their contact to the residents of the address the firearm was shipped to and opted to have us wait to contact *** to try to do a return.  We are still working with the customer and attempted to reach out to them again today, 12/30, to see if they have heard back on getting the firearm, or if they would like us to try to contact *** to try to do a pick-up attempt.  At this time we have received a response but we will still assist the customer in rectifying this situation once we have further information.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Rossi 92 rifle with 357 magnum and the 24” octagonal barrel on December 8Th, 2024. I paid $686.99.. My rifle has not shipped and when checking the status I saw that there was $164.50 price reduction for the same rifle. ******** buyer protection plan has authorized me the maximum reimbursement from ****** of $100. I contacted Buds about the $64.50 that I was overcharged.. Since the rifle has not shipped, they could pull a reduced price rifle and credit me the $64.50 that I was overcharged on the 8th of December. On the 8th, the 44 magnum rifle with the 24” octagonal barrel was priced at $522.49..
  I believe Buds has a documented history of doing the price switching. Upon my inquiry with Buds gun shop today., the representative for the company; they change prices on all their guns. Sometimes multiple times per day. To summarize, I want $64.50 refunded back to me.

  

  Business Response

  Date: 12/19/2024

  We are very sorry to hear the customer was not happy with their order.  We will always price our inventory based on our cost.  This means that our listings will always have the lowest price we can provide at that time.  When an order is placed we will begin processing the order right away so that we can ensure it is shipped out as quickly as possible.  This means that we will secure and process the inventory that we have at the lowest cost so that we can provide the best price to our customers.  This order was paid for via our ACH payment option which does take 5 business days for the funds to fully clear, but we will begin processing the order once it is first submitted.  This is done so that we can ensure that the customer is able to get the price for the item they originally paid for.  If we were to have sold out of the inventory available at the lower price our price would then increase and we would not then have to pull inventory that would have a higher cost to the customer.  This also means, that should we get inventory in at a lower cost our cost for the item we have pulled for the customer did not change.  As an example of this, the item the customer purchased is currently listed for a higher price, at $717.99, but we would not contact the customer to pay that higher total since the original item was secured for them.  However, to provide the best service possible we did partner with ****** so that they can provide some assistance to customers should a price drop occur by providing up to a $100 cash back for items that dropped in price.  If the customer has any questions we are always happy to assist.

  Customer Answer

  Date: 12/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response becaus
  

  1)  I was coerced into buying a Team Bud’s membership in order to purchase the R92 Rossi Rifle.   Priced at $24.99.   I respectfully request that this membership fee be refunded back to me upon the cancellation of the membership.

  2)   My main complaint is with the price of the Rossi R92 rifle decreasing 23.9% from the date I purchased the rifle and the ship date.   In addition, the same rifle chambered in 44 magnum was priced at $522.49 when I purchased my rifle for $686.99.    
  ****** buyer protection plan is reimbursing me the maximum amount of $100.00.   
  

  In closing, I hope Bud’s Gun shop will at least cancel my membership for Team Bud’s.    I will inform my friends and family in Texas as well as Colorado who have used Bud’s gun store to listen to me as I describe what happened to me.   I am a retired disabled veteran and paying an additional $64.50 more for a rifle that is identical to mine.   But, in a different caliber.    And, the price of my rifle decreased by $164.50 within one week.    It seems like they took advantage of me.    Upon talking to their customer support, they raise or lower prices frequently.   “Caveat Emptor”

  
  
  Sincerely,
  
  
  
  ****** **********

  

  Business Response

  Date: 12/26/2024

  We apologize if there was any confusion.  The customer was not coerced into purchasing a membership.  Many items are low inventory and marked as reserved for Team Bud's members.  While an item is reserved for Team Bud's members it would require a membership to purchase.  Items are not permanently reserved for Team Bud's members and can come off that status as inventory allows.  In this case, the customer would have elected to purchase the membership to purchase one or more of the items on their order.  Since the membership was used, we are unable to cancel the membership, but the customer will have access to all the benefits of the membership for the full year that they purchased including for the order they placed.  Also, as noted previously, we do not adjust our prices manually.  All of our prices are based on the cost of the inventory that we have currently available.  This of course can cause prices to fluctuate due to us getting in new inventory, or selling out of inventory, that we have at a particular cost causing us to have to pull from inventory that was received at a new cost.  This will cause our prices to update on our site automatically to reflect the new inventory cost we are pulling from.  As noted before, we do secure our inventory when the order is first placed to ensure the customer receives the item at the price they paid for.  This means that we did secure the firearm, at the current cost when the customer ordered so that now that our price of the firearm increased from $689.99 to $717.99 the customer would not be expected to pay the current price of the firearm.  This also means that we cannot price based on new inventory should our cost go down during the course of the order.  However, to provide an extra level of customer service we have partnered with ****** to provide the lowest price guarantee which the customer has taken advantage of in the event that our price does drop.