Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Astra A-80 firearms from Egunner auction that is administered by Buds in Lexington KY. This gun was stated to be functional. If a round was chambered it would fire because the hammer will not stay cocked. If a fully loaded magazine was chambered this gun would slam fire until the magazine was empty which could result in a death or injury to anyone nearby. The company will not offer a refund.

  

  Business Response

  Date: 12/02/2022

  We are sorry to hear that the customer is unhappy with the item they received.  This firearm was purchased through a police auction on our Egunner website and the item was noted to be in poor condition but that it appears functional.  Unfortunately, these items are not able to be test fired to guarantee functionality.  This item was purchased on 10/26 and shipped out on 10/28.  The item was deemed to be non-functional at the FFL but the transfer was completed as the customer stated they thought that the item could be repaired.  Unfortunately, with the transfer being completed and conformation that work was done to try to repair the firearm we would not be able to process a return on the firearm.  We apologize for any inconvenience

  Customer Answer

  Date: 12/05/2022

  
  Complaint: ********
  
  I am rejecting this response because: This firearm will fire full auto without the ability to stop it till it runs out of ammo. That is illegal and I don't want to have the ATF on my case.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/27/2022

  Unfortunately, given that the firearm was received over a month before any issues were reported and that repairs were attempted to resolve the issue rather than notifying us of them we are unable to offer an option to return the firearm.  Any repair work or after-market modifications would cause us to be unable to process a return as we cannot know what has been modified on the firearm from the original shipment.   We understand that the firearm is not currently functional but we could only advertise that the item appeared to be functional and we were not able to guarantee functionality.  We would recommend the customer take the firearm to a local gunsmith for review and possible repairs if they are not comfortable keeping the firearm in its current state.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i completed an online purchase of a firearm and accessories for this rifle on 11/20/2022. i received 2 separate shipments, first shipment containing parts and 2nd shipment containing the rifle. rifle advertised as upfitted with scope rail and bipod. received rifle on 11/30. rifle came with scope mount and NO bipod. i immediately did a live chat session with buds and also have a copy of my entire chat conversation which will also support my reasons for filing this complaint. i will also let you know that i am also planning on filing a local court case as i believe this is either a bait and switch or just a flat our breech of sales agreement as i was not delivered what was advertised or what i paid buds for in my order and what's listed in their items description. their idea of taking care of me was for me to mail the rifle back with shipping at my expense and a 10% restocking fee which by the way well exceeds the cost of the missing bipod so they could ship me what i was supposed to receive in the first place? makes no sense to anyone smart enough to figure out their scam.

  

  Business Response

  Date: 12/01/2022

  We have reached out to the customer in an attempt to resolve and explain the situation.  We apologize for the error in the listing and understand the frustration.  However, all of our inventory is priced based solely on our cost and does not reflect accessories or items included with the firearm.  This means that the price that was paid for the item was the correct price for the order reflected the configuration that the item was received in.  Unfortunately, the manufacturer had changed that configuration and we did not have notice to update the listing.  We ask all customers to fully inspect items at the time of the transfer and if there are any items that are missing, damaged, or incorrect to not accept transfer and lave it with the FFL and we can process a return without any shipping costs or fees.  Normally, once a transfer is completed we cannot take a return on the firearm at that time as the firearm would be considered a used firearm, even if it were unfired.  In this case, we did offer to process a return on the firearm even after transfer and the fees were mentioned due to that now used condition.  After speaking with the customer we did offer to waive those fees if he was unhappy with the configuration of the firearm and process the return with no shipping cost for a full refund but the customer refused that option.  We then offered a coupon that the customer could use as an apology for the listing error if they wished to keep the firearm in the configuration that it arrived in but that was also refused.  The customer advised they would only accept the missing items or equivalent value for the items, we explained that was not possible due to the pricing of the firearm being correct for the item that he received.  We apologize again for the listing error and are happy to do what we can to resolve the situation.

  Customer Answer

  Date: 12/05/2022

  
  Complaint: ********
  
  I am rejecting this response because: i have also submitted a complaint to the kentucky attorney generals office for their review. I will also file in Indiana's small claims court system for my case against the company this week.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran that was disrespected by this online business that I have been to in person. I received several Visa gift cards from my employer as a gift for working safely. This is in addition to my salary. I called Budsgunshop.com to confirm that it is possible to use them for a purchase. I then made a purchase using one. I recieved my order and it was fine. A few days later I used them again. Which did not cover the total and I used my personal credit card with the gift cards. I then did this again a few days after that. Both charges were deducted from my bank account and I thought I was just waiting on my order to ship. Three days later logged into my account on their website and it said my orders were canceled. There reason was, they are "uncomfortable " with the orders. I tried to offer a solution by proving that the gift cards were bought by my employer and giving them any info they would need about me. They then told me that they don't want to sell me anything anymore, in other words it doesn't matter. I am now waiting on a refund from this business. I understand the situation could be perceived as something not ordinarily seen by this business. That is why I called and asked before I proceeded with the purchase. I destroyed two of the gift cards and don't know if I can replace them.

  

  Business Response

  Date: 11/29/2022

  We are very sorry for any inconvenience.  We are always happy and willing to process orders that are paid via gift cards.  The original two orders that were referenced were paid with the gift cards that were mentioned and were processed and shipped out.  However, following those two orders rather than making payments with gift cards a total of 11 Bud's Gun Shop gift cards were purchased over the course of two days.  This caused the account to be flagged automatically as a fraud prevention process.  While we understand that it may not have been fraudulent purchases we have an obligation to protect our customers and ourselves from fraud and chose not to proceed with these orders and they were cancelled with refunds issued back to the original payment methods.  We apologize again for any inconvenience and we wish the customer the best going forward.

  

  Business Response

  Date: 11/29/2022

  All payments for the cancelled orders were returned back to the original payment methods that were used.  On average it takes about 3-5 business days after we issue a refund for the funds to show back available on the original payment method.  However, it is very possible that due to the holidays that it could take longer for the banks to process the refund and the funds to show available.  Once fully processed by the bank the funds should show back available.  Any refunds for gift cards would go back to the original gift card.   If there are any other questions about the refund process we would be happy to assist the customer regarding their orders via our LiveChat program which can be reached via our website Monday - Saturday from 9 AM - 8 PM EST.

  Customer Answer

  Date: 12/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently placed orders for firearms and ammo and they keep canceling my orders for no giving legal reason and not giving me my refunds back to my bank. This company is constantly commenting fraudulent activity’s. Know I have to keep disputing charges with my bank.

  

  Business Response

  Date: 11/21/2022

  After reviewing the order we do show that the first order that was placed was completed.  However, that item had to be returned due to a failed background check so the firearm was unable to be transferred.  In that event we will not be able to complete any new orders until we have conformation that the background check issue has been resolved, as any new shipments would also be declined in the same way.  We have informed the customer of the information that we need in order to process a new order and until that is received any orders that are submitted would be cancelled and refunded automatically.  The last order that was submitted was refunded automatically, but as with all refunds it does take most banks 3-5 business days for the refund to process and show back in the account.

  Customer Answer

  Date: 11/22/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  buying ammo and accessories do not require a background check. Also I have purchased 3 guns after that happened in 2016 it was a error that has been fixed. This is a horrible way to cancel customers for unlawful reasons. 
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 11/29/2022

  As noted before we are happy to reopen an account in the event that the cause of the background check failure has been resolved.  We have informed the customer that we only require documentation showing us that is the case and we can re-open the account to order.  However, without that documentation the account is closed to future purchases for any items including accessories or ammunition.   If there are any questions or if the customer would like to provide the documentation required they can reach out to us directly using our LiveChat feature on our website and we will be happy to assist.

  Customer Answer

  Date: 12/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:this company admitted in there last response that they denied me service for anything that is not required to have FFL verification background to buy even thing like a plastic storage box or any lawful item to purchase that does not require a background check which indeed a is illegal business practice for a store treating customers differently and not fairly is not no reason to be discriminated upon because of the store beliefs. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive daily emails from Buds after I have unsubscribed many many times from their mailing list. The company also makes it impossible to speak to someone via chat or telephone unless you have an order number or membership number. I do not want any more solicitations from this company.

  

  Business Response

  Date: 11/01/2022

  We are always happy to assist our customers.  We have unsubscribed the email address provided here from our mailing lists to ensure that they do not receive any of our standard email advertisements going forward.  We are able to be reached via our LiveChat program without any order number required and that can be used on our website Monday-Saturday from 9 AM - 8 PM EST.   If there are any questions about how we can be reached or any other emails that may have been used that may be receiving our communications please let us know and we **** be happy to assist.

  Customer Answer

  Date: 11/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a Remington 870 shotgun and first time shot it completely falls apart. BUDS GUNS offered Remingtons information for warranty. I call to find out that they went out of business two years ago. I emailed Buds Gun and was advised they couldn't provide help for the gun they sold me. It's completely defective and we are so lucky no one was hurt in the process of shooting it the first time. They have offered no options for us during this unfortunate event. Buds Guns doesn't back their items sold. I will NEVER recommend them to anyone! This was a experience and shoddy experience for us. Extremely poor customer service!

  

  Business Response

  Date: 10/25/2022

  We are very sorry to hear about this issue with the firearm you purchased.  Unfortunately, this firearm was purchased in 2017 and it was purchased without our supplemental lifetime warranty.  This means that any defects or issues that may occur would have to be covered under the original manufacturer's warranty.  Remington did change ownership but they do still provide warranty assistance for any covered firearms.  Remington does show they still have an active email and phone number to
  contact them for parts and repair requests that can be found on their site: https://www.remarms.com.  However, it is possible that due to the length of time that the warranty coverage has expired for the firearm which would mean that it would not be covered.  If the firearm is no longer covered by the manufacturer's warranty the only suggestion we would be able to offer would be to see if the item could be repaired through a gunsmith.  We appreciate all of our customers and are always happy to assist in any way that we can.
  

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company uses misleading pictures as well as incorrect information on their website they last 2 items that were purchased had totally incorrect model information and photos posted on the site they describe one firearms then post picture of a differant firearm or use an incorrect serial number when confronted they want to charge shipping back plus restock fee which is very unfair for their mistakes!! when transferring a firearm there also a 50 .00 fee the dealers charge plus state fees incurred for background checks which are not refundable as well!! A s retired LEO and former gunshop ffl holder i used Buds for years as did my customers this wasn't and issue 10 years ago i m sure I've transferred over 1k firearms in 17 yeras od business and the new oner of the business uses them still but the quality of service is no longer there! maybe they got to bi to fast but its ashame! I would say look elsewhere for their online sellers Buds isnt what it used to be! ***** ****** former owner **** ******** ************ ********** **** **

  

  Business Response

  Date: 10/11/2022

  In the case of this order the firearm was correctly listed as the Bond Arms Stinger model, but the stock photo we received for the firearm was incorrect.  We do advise that all of our photos are stock photos and may not accurately reflect the item described.  We apologize for the confusion and inconvenience.  Had the firearm not been transferred we would have been happy to bring the firearm back at no cost, and no transfer fee would have been processed.  To that end we ask all customers to thoroughly inspect any firearms prior to accepting the transfer of the firearm because once the transfer is processed, even if the firearm is not fired, the item is considered a used firearm.  Normally, once the transfer has been completed we are unable to take a return of the firearm.  However, in this case we did agree to make an exception due to the photo being incorrect and offered to take a return of the firearm after the transfer was completed.  Due to the firearm now being considered used since it was transferred return fees would apply.  We are also unable to refund FFL transfer costs as those are paid to the dealer not to us.  This policy is on our website and emailed to our customers as noted below:
  

  "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if un-fired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items."

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought many guns from buds. A lot. However, I had some on layaway and got covid 2 times. I was very sick. I tried calling, they were too busy. I tried emailing- and then saw "we are unable to respond to email". I called one time as I had a layway expiring to explain the situation and told "there is nothing we can do". That is not true- the layway had not expired. They made hundreds of dollars- in layaway forfeitures when I was unable to reach them, was dealing with covid, they did not return emails, and I was a good customer. Then when I did get a hold of them was given bogus information. I have been trying to reach them on and off since. Then when I look at BBB I see they have 1 star and a lot of complaints===now I understand.

  

  Business Response

  Date: 09/07/2022

  We are very sorry to hear about the issues the customer faced with their health.  Unfortunately, after reviewing these orders we were contacted after 2 of the 3 layaway orders had already expired and were cancelled.   We received several emails from the customer before these layaway orders were submitted.  However, after the orders were submitted we did not receive an email until 2/12.  At that time two of the orders had expired with the first expiring on 2/5 and the second on 2/10.  Since the order had already expired we were unable to continue with the order or accept payment for them.   The third order was still active and we would have been happy to accept payment on that order as it did not expire until 2/22 but no payment was submitted.  We are always able to be reached via our email service through our website and via our LiveChat service for any questions or assistance, while payments could be made online or by phone.  Since the layaway orders did expire without full payment or without cancellation the deposits paid on the orders were not refunded.  Per our layaway terms and conditions:

  "UNDER NO CIRCUMSTANCES WILL YOUR LAYAWAY BE HELD LONGER THAN 90 DAYS.
  If, after 90 days, we have not received payment in full, your Layaway Plan will automatically be canceled and any/all payments will NOT be refunded."

  If there are any questions about our layaway program or terms we will be happy to assist.
  

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered 2 guns from www.budsgunshop.com . The guns were delivered to my FFL dealer and I tried to pick them up on August 6, 2022 . The FFL dealer had gotten mad because one of the guns I had ordered was wrong and I had told them to return it. Apparently they told buds a lie before returning the guns. Buds sent an email to me stating that I would have to pay 25 dollars for shipping and a 10 percent restocking fee. My husband spoke to the manager and he stated that if we paid the 25 dollars then he would waive the restocking fee and cancel the contract with Credova. My husband paid the 25.00 to them and the next day they were supposed to cancel the contract since they received the items. They have not released the contract and they have received the 2 guns back. the guns were sent back to buds by UPS and the tracking number is ****************** .

  

  Business Response

  Date: 08/16/2022

  After reviewing this order I do show that the return of the contract has been submitted to Credova so that they can process that request.   The firearms were delivered back to us as of 8/12, however, it does take time for returns to be processed by our returns team before the order can be sent to our financial department.  In this case the items were received and processed by Firday evening on 8/12 and the return request was submitted to Credova by our financing department the following Monday on 8/15.  Once the return request has been processed the contract will be cancelled out.  If you have any questions please feel free to contact us again any time, we are always happy to assist in any way that we can.

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/03/22 at 6:28 p.m. central time, I received an email from Bud's Guns saying a rifle (Wilson Combat Protector Carbine UPC: 8*********29 Bud's Item Number: 111841) I had wanted was available for $1078.73. I immediately clicked the "BUY IT NOW" button, and the price jumped to $1,562.41. I tried this a few times with the same result, and I tried putting it in my cart, hoping the sale price would populate, but to no avail. Next date, I called Bud's customer service, hoping they would straighten this error out. I spoke with a floor associate, who said she was unable to help, and transferred me to "********". ******** said she checked with her supervisors, and Bud's would not honor their advertised price. I asked to speak with her supervisor, and was transferred to "Andrew". Andrew said the price could change without notification, and that Bud's would not honor their advertised price. Andrew also said the email could have been delayed in reaching me. I asked Andrew when the email was sent, and how many (if any) of the rifles were available at Bud's advertised price. Andrew would not provide answers to those questions. I think Bud's Guns should honor their advertised price, and be held accountable, when they don't.

  

  Business Response

  Date: 08/19/2022

  We apologize for any inconvenience.  All of our inventory is priced based off of our cost and that price is subject to change based on availability.  In many cases we will have batches of the same item that will have come in at different times.  We will always provide the lowest price that we can at any time and that means that we will pull from any inventory that has the lowest cost so that we can provide the best price.  Unfortunately, if that inventory were to sell out then we would have to pull from another batch of inventory and if it had another cost associated our price would be adjusted automatically based on that new cost.  Since all of our pricing is automatic we are unfortunately unable to say exactly when a price change had occurred.  Marketing emails generally are sent out in waves to customers due to the number of customers in our mailing lists.  In some cases an item may have limited inventory, or may sell so quickly, that a price may no longer be available.  Again, we apologize for any inconvenience but we are unable to provide a previous price once the available inventory has sold out due to our cost changing for the inventory.  If there are any questions about our pricing information please feel free to reach out to us again and we will be happy to assist in any way that we can.