Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for ammo and never got it because after they charged me they said they wanted 200 more for shipping and will not refund my 70$ I have over 200 messages saying they will give me my money back but they keep pushing the date and still have not given me my money back

  

  Business Response

  Date: 01/03/2023

  We are always happy to assist regarding order issues.  However, after checking the all information provided in this complaint we were unable to find any orders or customer accounts linked.  Without that information I am unable to confirm the specifics of the refund time frame as to when it was issued and when it would show back to the original account.  In general once we issue a refund for a cancelled order it takes about 3-5 business days, on average, for a bank or card company to process the refund and show the funds as available for use.  During banking holidays like the ones that were observed recently will delay this process so it may take longer for the funds to be available.  We would be able to provide more specific information using the order number, or the information that is tied to the account so that we can see when the order was cancelled and the refund issued.  We can be reached via our LiveChat service on our website to provide this information Monday - Saturday from 9 AM - 8 PM EST.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to sell a firearm and buds was one of the places that agreed upon the amount I was looking for. It was a S&W 470 XVR and thr price point was 850.00. After the agreement was made the firearm was sent to them via expedited shipping I had to pay for so I know it was delivered on time. I then got the email stating that they had received the firearm and approved the transaction, they would be sending the approval to their accounting department and they would be sending me a check. At this point it has been over 3 weeks I have not received a check (that I planned to use for holiday shopping) nor is anyone responding to me from the business. I was not given a time frame for when to expect the payment but I feel that the standard is 7-10 days which we are quite far beyond. I would like my payment or I would like my firearm returned. At this point I feel that I have been robbed by this business. I have done alot of business and spent a large amount of money with this place over the last few years and never did I think I would be treated so poorly.

  

  Business Response

  Date: 12/28/2022

  We are very sorry for the inconvenience.  The check for this trade was mailed out on 12/13 and we were able to contact the customer regarding this.  Unfortunately, it does appear that this check was lost in the mail and we can understand the frustration.  We spoke with the customer to confirm that we did have the correct mailing address for the check and our financing department is working to cancel the original check so that we can issue a replacement check.  We apologize again for the inconvenience and if there are any further issues with receiving this payment please let us know and we will be happy to assist.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23 2022 I ordered (order # *******) a Savage bolt action shotgun model Savage Arms 220 Matte Pepper 20 Gauge Shotgun from Budsgunshop.com. After receiving the gun and reading the operators manual which clearly states "Bolt assemblies are specifically matched to a firearm. Using any other bolt assembly may cause extensive damage to the firearm and/or serious injury to the shooter or bystander". it goes on to say "Before installing the bolt verify that the 4 digits engraved by the extractor match the last 4 digits of the serial number on the receiver". I looked at the bolt and there are only 3 numbers engraved (115) by the extractor and the serial number on the receiver is 1151. Clearly they do not match and it is not correct. I contacted Budsgunshop and the only resolution they offered is for me to contact Savage arms directly. This was sent to me by Budsgunshop.com with non-matching serial numbers and they should rectify it without argument. This gun is completely useless as is.

  

  Business Response

  Date: 12/13/2022

  We are very sorry to hear that the customer is not happy with the firearm.  We were informed of the issue with the firearm after the transfer of the firearm was completed.  Unfortunately, as the firearm was transferred to the customer that would mean that the firearm would be considered a used firearm, even if it has not been fired, which means that we are unable to take a return on the firearm.  After working with the customer we did explain that it does sound very likely that the part is correct due to the manual stating that the bolt should have 4 numbers on it to match the final 4 digits of the serial number.  This could likely be caused by a stamping error.  We recommend reaching out to the manufacturer to confirm if the part is correct or if there may have been an issue with the packaging of this firearm.  If there is an error then it would be something that would be covered under the manufacturer's warranty that comes with the firearm.  We do not open, inspect, or alter any of the firearms that we receive from our manufacturers to ensure that they are shipped out exactly as we receive them to ensure they are covered under the warranty provided by the manufacturer.  This is why we ask all customers to thoroughly inspect firearms at their dealer and if there are any issues at all to not accept the transfer of the firearm and inform us of the issue so that we can assist.  We apologize for any inconvenience but we are confident that the manufacturer will be able to assist with any issues or to confirm the item was shipped correctly.

  Customer Answer

  Date: 12/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This gun had been opened and was taken out of the original packing.  I did inspect the gun for any damage…I did not get down to checking individual serial numbers of parts on the gun.  This gun was returned prior to my getting the gun for the same reason.  Buds gun shop knows this.  It says right in the manual if the serial numbers do not match it can cause serious harm or death. The serial numbers do not match and Buds gun shop knew this. 
  I shouldn’t have to chase a manufacturer around when I purchased the gun from Buds gun shop.  They are not honest and I will never buy another thing from them again.  I will make all of my customers aware to avoid BudsGunShop at all cost. 
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They list one price and description as well as picture of the item to which is wrong I've ordered items and I've received something else or I'd be charged a different price there was times the items didn't arrive as wel as I had a magazine and foregrip not arrived and they refuse to make the situation correct.

  

  Business Response

  Date: 12/05/2022

  We are very sorry to hear about the issues with the customer's delivery.  We have explained to the customer that unfortunately the shipping insurance would not apply in this scenario.  We are happy to process claims for items that are lost, damaged, or stolen during transit.  Once a package is delivered correctly we are unable to file a claim for a lost or stolen item.  This package does show proof of delivery with a photo of the customer's door which matches the proof of delivery and photo of another item that was delivered on the same shipment.  When an item is stole after delivery we would always recommend the customer file a report for the stolen item, or items, with their local police department.  As for our inventory we are always updating our information to ensure that it is as correct as possible.  However, we are unable to guarantee 100% accuracy for everything listed on the site as manufacturers can make adjustments without notifying us or a mistake can be made which causes the wrong information to link to a product.  In the event of such errors we do resolve them as soon as we are aware of them and we always take steps to remedy any orders that may have been effected by a listing error.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Astra A-80 firearms from Egunner auction that is administered by Buds in Lexington KY. This gun was stated to be functional. If a round was chambered it would fire because the hammer will not stay cocked. If a fully loaded magazine was chambered this gun would slam fire until the magazine was empty which could result in a death or injury to anyone nearby. The company will not offer a refund.

  

  Business Response

  Date: 12/02/2022

  We are sorry to hear that the customer is unhappy with the item they received.  This firearm was purchased through a police auction on our Egunner website and the item was noted to be in poor condition but that it appears functional.  Unfortunately, these items are not able to be test fired to guarantee functionality.  This item was purchased on 10/26 and shipped out on 10/28.  The item was deemed to be non-functional at the FFL but the transfer was completed as the customer stated they thought that the item could be repaired.  Unfortunately, with the transfer being completed and conformation that work was done to try to repair the firearm we would not be able to process a return on the firearm.  We apologize for any inconvenience

  Customer Answer

  Date: 12/05/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This firearm will fire full auto without the ability to stop it till it runs out of ammo. That is illegal and I don't want to have the ATF on my case.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 12/27/2022

  Unfortunately, given that the firearm was received over a month before any issues were reported and that repairs were attempted to resolve the issue rather than notifying us of them we are unable to offer an option to return the firearm.  Any repair work or after-market modifications would cause us to be unable to process a return as we cannot know what has been modified on the firearm from the original shipment.   We understand that the firearm is not currently functional but we could only advertise that the item appeared to be functional and we were not able to guarantee functionality.  We would recommend the customer take the firearm to a local gunsmith for review and possible repairs if they are not comfortable keeping the firearm in its current state.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i completed an online purchase of a firearm and accessories for this rifle on 11/20/2022. i received 2 separate shipments, first shipment containing parts and 2nd shipment containing the rifle. rifle advertised as upfitted with scope rail and bipod. received rifle on 11/30. rifle came with scope mount and NO bipod. i immediately did a live chat session with buds and also have a copy of my entire chat conversation which will also support my reasons for filing this complaint. i will also let you know that i am also planning on filing a local court case as i believe this is either a bait and switch or just a flat our breech of sales agreement as i was not delivered what was advertised or what i paid buds for in my order and what's listed in their items description. their idea of taking care of me was for me to mail the rifle back with shipping at my expense and a 10% restocking fee which by the way well exceeds the cost of the missing bipod so they could ship me what i was supposed to receive in the first place? makes no sense to anyone smart enough to figure out their scam.

  

  Business Response

  Date: 12/01/2022

  We have reached out to the customer in an attempt to resolve and explain the situation.  We apologize for the error in the listing and understand the frustration.  However, all of our inventory is priced based solely on our cost and does not reflect accessories or items included with the firearm.  This means that the price that was paid for the item was the correct price for the order reflected the configuration that the item was received in.  Unfortunately, the manufacturer had changed that configuration and we did not have notice to update the listing.  We ask all customers to fully inspect items at the time of the transfer and if there are any items that are missing, damaged, or incorrect to not accept transfer and lave it with the FFL and we can process a return without any shipping costs or fees.  Normally, once a transfer is completed we cannot take a return on the firearm at that time as the firearm would be considered a used firearm, even if it were unfired.  In this case, we did offer to process a return on the firearm even after transfer and the fees were mentioned due to that now used condition.  After speaking with the customer we did offer to waive those fees if he was unhappy with the configuration of the firearm and process the return with no shipping cost for a full refund but the customer refused that option.  We then offered a coupon that the customer could use as an apology for the listing error if they wished to keep the firearm in the configuration that it arrived in but that was also refused.  The customer advised they would only accept the missing items or equivalent value for the items, we explained that was not possible due to the pricing of the firearm being correct for the item that he received.  We apologize again for the listing error and are happy to do what we can to resolve the situation.

  Customer Answer

  Date: 12/05/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have also submitted a complaint to the kentucky attorney generals office for their review. I will also file in Indiana's small claims court system for my case against the company this week.
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran that was disrespected by this online business that I have been to in person. I received several Visa gift cards from my employer as a gift for working safely. This is in addition to my salary. I called Budsgunshop.com to confirm that it is possible to use them for a purchase. I then made a purchase using one. I recieved my order and it was fine. A few days later I used them again. Which did not cover the total and I used my personal credit card with the gift cards.
  I then did this again a few days after that. Both charges were deducted from my bank account and I thought I was just waiting on my order to ship. Three days later logged into my account on their website and it said my orders were canceled. There reason was, they are "uncomfortable " with the orders. I tried to offer a solution by proving that the gift cards were bought by my employer and giving them any info they would need about me. They then told me that they don't want to sell me anything anymore, in other words it doesn't matter. I am now waiting on a refund from this business. I understand the situation could be perceived as something not ordinarily seen by this business. That is why I called and asked before I proceeded with the purchase. I destroyed two of the gift cards and don't know if I can replace them.

  

  Business Response

  Date: 11/29/2022

  We are very sorry for any inconvenience.  We are always happy and willing to process orders that are paid via gift cards.  The original two orders that were referenced were paid with the gift cards that were mentioned and were processed and shipped out.  However, following those two orders rather than making payments with gift cards a total of 11 Bud's Gun Shop gift cards were purchased over the course of two days.  This caused the account to be flagged automatically as a fraud prevention process.  While we understand that it may not have been fraudulent purchases we have an obligation to protect our customers and ourselves from fraud and chose not to proceed with these orders and they were cancelled with refunds issued back to the original payment methods.  We apologize again for any inconvenience and we wish the customer the best going forward.

  

  Business Response

  Date: 11/29/2022

  All payments for the cancelled orders were returned back to the original payment methods that were used.  On average it takes about 3-5 business days after we issue a refund for the funds to show back available on the original payment method.  However, it is very possible that due to the holidays that it could take longer for the banks to process the refund and the funds to show available.  Once fully processed by the bank the funds should show back available.  Any refunds for gift cards would go back to the original gift card.   If there are any other questions about the refund process we would be happy to assist the customer regarding their orders via our LiveChat program which can be reached via our website Monday - Saturday from 9 AM - 8 PM EST.

  Customer Answer

  Date: 12/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently placed orders for firearms and ammo and they keep canceling my orders for no giving legal reason and not giving me my refunds back to my bank. This company is constantly commenting fraudulent activity’s. Know I have to keep disputing charges with my bank.

  

  Business Response

  Date: 11/21/2022

  After reviewing the order we do show that the first order that was placed was completed.  However, that item had to be returned due to a failed background check so the firearm was unable to be transferred.  In that event we will not be able to complete any new orders until we have conformation that the background check issue has been resolved, as any new shipments would also be declined in the same way.  We have informed the customer of the information that we need in order to process a new order and until that is received any orders that are submitted would be cancelled and refunded automatically.  The last order that was submitted was refunded automatically, but as with all refunds it does take most banks 3-5 business days for the refund to process and show back in the account.

  Customer Answer

  Date: 11/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  buying ammo and accessories do not require a background check. Also I have purchased 3 guns after that happened in 2016 it was a error that has been fixed. This is a horrible way to cancel customers for unlawful reasons. 
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 11/29/2022

  As noted before we are happy to reopen an account in the event that the cause of the background check failure has been resolved.  We have informed the customer that we only require documentation showing us that is the case and we can re-open the account to order.  However, without that documentation the account is closed to future purchases for any items including accessories or ammunition.   If there are any questions or if the customer would like to provide the documentation required they can reach out to us directly using our LiveChat feature on our website and we will be happy to assist.

  Customer Answer

  Date: 12/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:this company admitted in there last response that they denied me service for anything that is not required to have FFL verification background to buy even thing like a plastic storage box or any lawful item to purchase that does not require a background check which indeed a is illegal business practice for a store treating customers differently and not fairly is not no reason to be discriminated upon because of the store beliefs. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive daily emails from Buds after I have unsubscribed many many times from their mailing list.
  The company also makes it impossible to speak to someone via chat or telephone unless you have an order number or membership number.
  I do not want any more solicitations from this company.

  

  Business Response

  Date: 11/01/2022

  We are always happy to assist our customers.  We have unsubscribed the email address provided here from our mailing lists to ensure that they do not receive any of our standard email advertisements going forward.  We are able to be reached via our LiveChat program without any order number required and that can be used on our website Monday-Saturday from 9 AM - 8 PM EST.   If there are any questions about how we can be reached or any other emails that may have been used that may be receiving our communications please let us know and we **** be happy to assist.

  Customer Answer

  Date: 11/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a Remington 870 shotgun and first time shot it completely falls apart. BUDS GUNS offered Remingtons information for warranty. I call to find out that they went out of business two years ago. I emailed Buds Gun and was advised they couldn't provide help for the gun they sold me. It's completely defective and we are so lucky no one was hurt in the process of shooting it the first time. They have offered no options for us during this unfortunate event. Buds Guns doesn't back their items sold. I will NEVER recommend them to anyone! This was a experience and shoddy experience for us. Extremely poor customer service!

  

  Business Response

  Date: 10/25/2022

  We are very sorry to hear about this issue with the firearm you purchased.  Unfortunately, this firearm was purchased in 2017 and it was purchased without our supplemental lifetime warranty.  This means that any defects or issues that may occur would have to be covered under the original manufacturer's warranty.  Remington did change ownership but they do still provide warranty assistance for any covered firearms.  Remington does show they still have an active email and phone number to
  contact them for parts and repair requests that can be found on their site: https://www.remarms.com.  However, it is possible that due to the length of time that the warranty coverage has expired for the firearm which would mean that it would not be covered.  If the firearm is no longer covered by the manufacturer's warranty the only suggestion we would be able to offer would be to see if the item could be repaired through a gunsmith.  We appreciate all of our customers and are always happy to assist in any way that we can.