Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
• 

  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

  
• 

  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

  
• 

  Valvoline Instant Oil Change

  6110 Shepherdsville Rd Louisville, KY 40228-1024

  
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  Valvoline Instant Oil Change

  3608 Bardstown Rd Louisville, KY 40218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Went into Valvoline on 11/29/23 for an oil change, within a week my car broke down. Upon towing it to my full service garage, they informed me that the work done on the car for said oil change was horrendous. My skid plate and oil pump O ring were not handled properly, causing the O ring to be crushed and leak oil almost immediately upon departing Valvoline. My mechanic informed me that my car had aged exponentially from the malpractice and I will be forced to purchase a new vehicle because of said events. After bringing it to their attention with my mechanics notes and his testimony, they have not been responding or taking this matter seriously, and have even been trying to cover it up. I finally connected with the manager after a week of not hearing from anyone and she told me that her employees informed her that this had been handled. This has been extremely dysfunctional and unprofessional, as I am a paying customer and now have been inconvenienced to the maximum with my only transportation to my job now being jeopardized. My car also only had 138,000 miles on it and I was hopeful that it would run for me for another 2-3 years before I even considered purchasing a new vehicle.

  Business Response

  Date: 01/16/2024

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************* We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On alert 1228 2023 at 11:13 AM. I took the vehicle in to be serviced at **** **** **** *n Sacramento. *********** their store designation. IH014I had my transmission serviced. Paid and left.
  3 or 53 or 4 days later. I noticed a pottle underneath the vehicle of fluid on the street upon noticing which the dipstick has not been returned to the vehicle. We go back to the facility. Watch the video with *** ******** in which *** ******* realizes that his technician. 2 of which worked on the vehicle neither of the 2 remember to put the dipstick back in after which he comes to the house. To check out the vehicle takes a picture of some court of fluid submits it to his corporate office. And states that we put this in the vehicle and denies the claim when the video blatantly shows that they both forgot to put the dipstick back in my vehicausing the fluid to leak, causing the transmission fail.
  I paid 4 0 4 32 for the service. We watched a video together at the facility and he realized and showed his technicians are at fault.
  I don't understand why they denied the claim. Because you took a picture of a quart of something. That has nothing to do with the fact that is technician.
  Negligence Please help

  Business Response

  Date: 01/12/2024

  Hello, 

  We're certainly sorry to hear about the guest's most recent experience. Our records indicate that there is a closed claim for the guest unfortunately, we cannot discuss or offer assistance on the claim via BBB. For further assistance the guest will need to contact our Customer Care team at ************ to speak with management. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday Jan 9th,2024, at 9:51am, I received an email from Valvoline (********************************) with a coupon for 20% off any full service oil change.
  I went to Valvoline the same day, Tue 1/9/2024 for an oil change. Besides the fact that it was a terrible experience with slipshod work, and poor overall experience, the technician who smelled so bad I could smell him from inside my car in a garage with open doors, informed me that the coupon was expired.
  When I looked at the email, indeed, it noted: OFFER EXPIRES 01/08/2024.
  
  Valvoline tried to trick me into visiting the shop, knowing that at payment time, I would have no choice but to pay full price!

  Business Response

  Date: 01/12/2024

  Hello, 

  We're certainly sorry to hear about the guest's most recent experience. Unfortunately, we're unable to assist via BBB however, our Customer Care team would be happy to help. We will be sending the guest an email with further instructions regarding the refund. 

  Customer Answer

  Date: 01/14/2024

   
  
  Complaint: ********
   
  
  I am rejecting this response because: no resolution hs occurred so far.             
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 01/17/2024

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. We have sent out payment information to the guest to resolve this issue. If the guest has still not received the link in his email, he needs to call our Customer Care team at ************. This claim has been closed and no further action will be taken. 

  Customer Answer

  Date: 01/17/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/3/2024 I took m for a oil change and under my car now a plastic piece is now hanging took my car back they put plastic tie to try to cover up what they did and told me I need to replace it.. which they have serviced my car fore 3 years .they need to replace it.

  Business Response

  Date: 01/10/2024

  Hello, 

  We're certainly sorry to hear about the guests most recent experience. Our records show there is not an open claim for this guest or the issue. Unfortunately, we cannot assist via BBB. Please have the guest contact our Customer Care team at ************* and we'll be happy to get a claim started. 

  Customer Answer

  Date: 01/17/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: spoke to manager was at work had to call back they never returned my call i spoke to him very very quickly and he told me they did not go under my car. .which how did you change my oil?
  
  
  
  Sincerely,
  
  
  
  ******** ***

  Business Response

  Date: 01/17/2024

  We are in receipt of this claim and apologize to the guest for the frustration felt throughout this process. Our investigations are handled by Upper Management, and they hold the final say in the claims process. Management explained to the guest what he saw on DVR, and that we didn't touch the skid plate when they came in for service. This claim is closed, denied and no further action will be taken via the BBB. If the guest has any additional details, questions, or for clarification on their investigation - they are invited to contact the Customer Care team at *************

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/23 I went to Valvoline to get an oil change. While there they said I was due to have my tires rotated. After they rotated my tires when pulling off the ramp I heard a terrible grinding noise. I started to pull off again but heard the sound again. I immediately pulled back around to Valvoline and asked someone to get in the car so they could hear the sound. He did, heard the grind and told me to get back in line so they can look. After taking the tires back off and looking he brought me back to the car and showed me metal shavings from where my tires were grinding against the tire well. They said they would put the tires back and give me a refund for the tire rotation. On the way home I felt the car shaking whenever I put on the brakes. The next day I was on my way to Detroit and the shaking continued when I put on the brakes. I called Valvoline and they said I needed a mechanic to look at the car and determine if Valvoline caused any problems. I took the car to ******* **** and the mechanic told me that my brakes, pads, and other parts of the brakes needed to be replaced and that the rear tires were the wrong size for the car. I called ******** ****** where I bought the tires on 12/22 and they confirmed the tires were the wrong size and offered a possible refund to resolve they issue but that would not cause damage to anything in the brakes. I spoke with the mechanic and was told that over torquing or not putting the bolts on in a star pattern might cause the break pads to be warped and cause the shaking. It took a couple days of back and fourth but Valvoline said they spoke with the mechanic he told them the car needed the breaks replaced and the tires were the wrong size and that they were not responsible for any damages. I informed I had just returned from driving to Arkansas before bringing the car in for an oil change and had no problems until after their tire rotation.

  Business Response

  Date: 01/08/2024

  Thank you for taking the time to reach out to us about your recent service experience. We apologize for the frustration this may have caused, our records indicate the management team reviewed the services you received during your visit and denied your claim. The denial is based off of the fact that we spoke with the mechanic that looked at this vehicle on 1/04 and we were told that the vehicle should have came in with staggered tires, however the vehicle came into our shop with all 4 tires the same. The mechanic also told us on 1/04 that the vehicle needs new brake pads and rotors and that was NOT caused by the vehicle having a tire rotation. We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************* This claim remains denied, closed, and no further action will be taken.

  Customer Answer

  Date: 01/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Valvoline stated they had a video and if so that video should show metal shavings in my car well. They gave me a refund for the tire rotation because they heard the grinding my car was making after they did the rotation which damaged my car.  How is it they can supposedly pull up my car in their system and see what my car needs such as the type of oil it takes and routine care it needs, but did not pull up that my type of car cannot get the tire rotation they stated my car needed that damaged my car? 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 01/17/2024

  Thank you for taking the time to reach out to us about your recent service experience. We apologize for the frustration this may have caused, our records indicate the management team reviewed the services you received during your visit and denied your claim. The damage to the vehicle was not caused by our service, the tires were not staggered and arrived at our service location in this condition. This was confirmed by our upper management team as well as **** from ******* **** *****. The claim remains closed, denied, and no further action will be taken.

  Customer Answer

  Date: 01/17/2024

  
  ********** 21104468
  
  
  
  I am rejecting this response because: The information is not correct. I was told by Valvoline there was a video and if so it would show me coming in twice. If Valvoline didn't damage my car with the tire rotation why was my tire rotation cost refunded?  

  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came for a oil change and was suggested to do my rear differential fluids to which i said yes. While they were doing the jib, i heard a noise to which they came and told me that there is some issue and they are trying to fix it.
  After a while they informed me that its something to do with the manufacturer, and that my cars needs to be towed and repaired by someone else. Now i am at a point where i don't have my a car to do my work. They also need me to pay for everything starting from towing to fixing the car. I am not sure how i’ll be doing all of this, so asking for any assistance that could help resolve this for me.

  Business Response

  Date: 01/03/2024

  Hello, 

  We're certainly sorry to hear about the experience you had at our center. We understand how frustrating and disappointing this is. We were not able to locate a claim with the information provided. Please contact our Customer Care team at ************ to file an official claim. We are unable to file or assist with claims via BBB. 

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this local Valvoline on September 16th. Had not even reach 6,000 miles. During that time I had to get four "top offs" of 3 quarts of oil. My KIA requires 5.1 quarts. That is a total of 17.1 quarts of oil. After the last "top off" on November 28th I asked them to check for any leaks. Instead the manager ***** just filled my vehicle with some type of oil. My vehicle takes the full synthetic 5w20. Then he had me drive off. After 564 miles my engine blew. KIA sorento engines have a recall on them from 2012 - 2017. That is why I bought the vehicle. But when the KIA dealership did their investigation they noticed that the engine was seized. The dip stick was not registering any oil. Then they lifted on the rack. Removed the under carriage panel and found the OIL PAN PLUG WAS NOT IN THE OIL PAN. So when I asked for them to check the engine for a leak, I expected that they would check. Instead I was given excuses that they did not know how the plug would fall out, BUT THEY WOULD NOT TAKE ANY RESPONSIBILITY. They blamed KIA and the dealership. KIA nor the dealership had anything to gain. KIA did not even know that Valvoline did the oil change. Not even that but KIA had other KIA Sorento getting engine replacements. My vehicle was NOT singled out by the dealership to blame the oil change.
  
  Lastly, I was told by Valvoline Corporate that the store or regional manager would physically go out and conduct their investigation within 2 business days. It's now 6 business days later and they NEVER looked at the vehicle. They just made an arbitrary decision that it was not their store.
  
  So, did they really check the oil plug ? Not in the amount of time I was there. I even got out of the vehicle on one of the occasions and no one ever removed the panel. They just filled it up, and blamed KIA for excessive oil burn. 17.1 quarts ??? I don't think so.
  
  What oil did they put in, since I know where the synthetic oil I get is kept on the back wall and not the oil "hose" they used ?

  Business Response

  Date: 01/03/2024

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling 800-327-8242. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

  Customer Answer

  Date: 01/04/2024

  
  
  Complaint: ********
   
  
  I am rejecting this response because: still waiting for the outcome of the investigation.  No one physically came and looked at the oil pan and oil pan plug. So no one knows the nature of why the oil pan plug fell out. Was it stripped,  over torqued,  or only finger tight ?
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 01/04/2024

  Hello, 

  We certainly understand the frustration and again, we apologize for what is going on. Unfortunately, as previously stated we cannot discuss or resolve claims via BBB. Please have the guest follow up with our Customer Care team at 800-327-8242. Please note no action can be taken via BBB. 

  Customer Answer

  Date: 01/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they are unwilling to settle with or through BBB. I have called their customer service and I will call once again.  But as of now this has not been resolved. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (1/7) Date of the transaction: On Saturday, October 14th, 2023 I visited Valvoline Instant Oil Change store number ****** in ********* ** for an oil change on my 2015 Subaru XV Crosstrek. (2/7) The amount of money I paid the business: $85.30. (3/7) What the business committed to provide me: a full synthetic oil change for my 2015 Subaru Crosstrek. (4/7) The nature of my dispute: On Saturday, October 14th, 2023, I visited Valvoline Instant Oil Change store number ****** ** ********* ** for an oil change on my 2015 Subaru XV Crosstrek. They performed the service (which included checking the oil dipstick) and communicated that I was good to go. Before Thanksgiving travel I visited the same Valvoline Instant Oil change to check that my vehicle was safe for travel - they checked my fluids and my oil and stated that my vehicle was safe for travel. On my way back from Thanksgiving travel, my car broke down (it rapidly slowed to a stop while driving). I took my car to a repair shop and they revealed that the oil in my engine was overfilled. Shortly after, a full inspection on my vehicle revealed that the engine oil was double filled and CVT fill plug stripped. I contacted Valvoline Claims Department with the details of my case in hopes of being compensated for the damages in order to get the respective repairs. I was later contacted by them and was told that, according to their investigation, they performed the service without error and they were therefore not responsible for any damages or necessary repairs from said damages. (5/7) Whether or not the business has tried to resolve the problem: I was told that, according to their investigation, they performed the service without error and they were therefore not responsible for any damages or necessary repairs from said damages. (6/7) Account/order/tracking number: Valvoline Instant Oil Change Case * *********. (7/7) If the issue involves advertising, when and where the ad was seen or heard: N/A

  Business Response

  Date: 01/02/2024

  We are in receipt of this guests claim, and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This is based on the following factors, the investigation footage showed that we did everything correctly, the Store Manager spoke with both shops the guest brought the vehicle to and the findings were not the same. One stated the vehicle was low on fluid, the other said it was double filled. We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at 800-327-8242. This claim remains denied, closed, and no further action will be taken.

  Customer Answer

  Date: 01/02/2024

   

  Complaint: ********
  

  Greetings Valvoline Instant Oil Change, 

  Thank you for your response and I hope you all are well, 
  

  I am rejecting this response because I have clarifying questions based on the factors you all have provided to deny my claim: 

  -- Factor 1: "the investigation footage showed that we did everything correctly"
  

      Clarifying questions: 

      (1) What were the steps to performing the oil change on my vehicle? 

      (2) How can the investigation footage be viewed? 

  -- Factor 2: "the Store Manager spoke with both shops the guest brought the vehicle to and the findings were not the same. One stated the vehicle was low on fluid, the other said it was double filled."

      Clarifying questions continued: 

      (3) Which shops did the Store Manager speak with and when? 

  Sincerely, 
  ****** *******
  
  
  

  Business Response

  Date: 01/02/2024

  Hello, 

  I do apologize but we are unable to further assist via BBB regarding denied claims. The questions the guest has can be answered by our management team. Please advise them to contact our Customer Care team at 800-327-8242, reference claim number ********** and one of our agents will be happy to get the guest connected with management on a recorded line for any further questions. 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get an oil change on 12/27/2023 before i went there my truck was running good no nosies or anything . The tech said you want the same oil as usual I told him yes. After a few minutes of them changing my oil I smelled gas he proceeded to tell me that there a gas leak which I knew was a lie because my truck was fine until I went there. He told me you can't come here to get oil change again or they will refuse me until this is fix. I told him what happen he could not answer me all of sudden. I pull out the oil change garage my truck sound like it was no muffler on it that how loud it is and my truck was not doing anything like this until after my truck got serviced. I call to complain to the manager the next day Andrea about what has happened and how my truck sound really loud since they service my truck and I did not have this problem until they did what they did to my truck. I told him someone really did something to my truck it was running fine and quiet until I left this place. He told me he don't think it was due to anything they did. But they look but I'm upset because I went in to get an oil change and came out with a gas smell and a very very loud truck that was never there until they went under my truck and service it. So please explain this all of sudden my truck damage after I leave from you all. I call a car shop who will be looking at it. They said it sounds like they either broke or did something wrong for my truck to come out like this. I will never go there again and really upset because I put my trust in them just to have them mess up my truck and feel like nothing wrong. I look at reviews online and this is a on going issues with customers having damage cars often they do their oil change. I wish I would of did this before I went to them now I be paying for there doing which is not right. Also went online to file a damage claim and to find out they closed that off so can't do it. I will be looking into my options on this situation. Not happy

  Business Response

  Date: 01/02/2024

  We are sorry for the frustration felt by the guest. With that said, we do NOT have a claim in our system with the guests name. In order for us to properly investigate, we will need a claim started by calling our Customer Care team at ************* We will be closing this BBB claim, in order for the proper claim to be made and investigated. No further action will be made on this BBB complaint. Again, please reach out to our Customer Care team.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/2023 I called instant oil change at the location in ***** ****** at the phone number ************* @ 10:44am the call was recorded and o specifically asked the price of the oil change and was given a price of 44.99 with a $10 off coupon I specifically asked the representative on the phone if the antifreeze was included for free with the fluid top off and was told yes. When my mother arrived at the place and got the work done she was given a higher price and was charged $7.99 extra for the fluids. This was given false advertisement and was given a wrong price after the work was done I was forced to pay the high price

  Business Response

  Date: 12/28/2023

  Hello, 

  We are unable to locate a case with the guest's information. Please have the guest contact our Customer Care department at 800-327-8242, and we would be happy to look into this. 

  Thank you,

  ******

  Valvoline Social Media Specialist 

  Customer Answer

  Date: 01/02/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Nothing was resolved still. I have provided the recipt of my services for proof and amount paid and all info and they claim they can not find it in the system. 
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 01/02/2024

  Hello,

  We would be happy to look into further however, we cannot offer assistance via BBB. The guest must contact our Customer Care team at 800-327-8242 with their invoice information for further assistance.