Complaints
This profile includes complaints for American Jewelry & Coin Auction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 19 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw some art on an auction site that I liked. It was described as being the first of one hundred on the COA. The first red flag is after I won the lot, the art company Van Gogh limited and Beyondali reached out to say congratulations on winning this through our auction site do you need it framed .Weird, why would an art company be auctioning their art but ok. Next I get the order and everything looks freshly printed so I look up the address it was mailed from. Mailed from AJCA LLC 955 E Ball rd Anaheim CA which is a printing company that goes by a different name that AJCA. Now I'm realizing something is very wrong and start searching the internet. I find my supposed 1 of 100 on another active website! This printing company is fraudulently stating these prints are 1 of so many and continue to auction them off on different auction sites! Ugh it won't allow me to upload my screenshots of these 1 of 100 on both sites but I have the proof
Business Response
Date: 04/28/2025
The customer’s complaint is entirely baseless. Here's the reality:
They purchased a limited edition artwork accurately described as "first of 100." It is common in the art world for companies to sell their work through auctions. According to Artprice, 76% of the global art market value was through auctions in 2022. Offering framing services post-sale is normal and not a "red flag."
The artwork was shipped from a professional printing partner. Using third-party printers for limited edition runs is standard practice across the industry. Nearly every art publisher operates this way.
The customer claims fraud after finding the same image listed elsewhere. However, limited editions are not "one of one." They are editions of a set number (in this case, 100). It is expected that others from the same edition would be available until all units are sold. No fraudulent behavior occurred. The customer’s accusations are baseless and stem from misunderstanding how limited edition art works.
Had the customer simply contacted us, we would have explained this easily. Filing a BBB complaint without asking basic questions was completely unnecessary.
Finally, although we are under no obligation to offer a refund, we are willing to do so to resolve the matter amicably.Customer Answer
Date: 04/30/2025
Complaint: ********
I am rejecting this response because:I've attached photos of the COA from the actual artist. You'll notice it has a stamp and stated the number the print is ex: 35 of 100. Along with the art is referencing
The COA provided by this company states all are 1 of 100 and bears no indication as to what the art is
Sincerely,
****** *****Business Response
Date: 04/30/2025
This is a signed limited edition. Those are different and come with a different certificate. This is an entirely different art piece from the same company. Some pieces are signed limited editions, and some are not. You didn't purchase a signed limited edition.Customer Answer
Date: 05/02/2025
Complaint: ********
I am rejecting this response because the COA doesn't state the art piece and I have never bought limited art where every same print is 1 of 100. I'd like to return and receive a refund
Sincerely,
****** *****Business Response
Date: 05/05/2025
There is no reason to reject the response. The customer asked for a refund and we offered to do so. The customers misunderstanding of what they purchased has been explained and nothing has changed.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Sapphire and diamond ring from AJCA Auction on 12/23/2024. AJCA included an appraisal with the pictures of the ring reporting it was a natural sapphire. The description of the ring by AJCA did not describe the sapphire as a laboratory sapphire. I bid accordingly based on the information given. AJCA discloses on their other listings lab grown gems. I purchased the ring to resell. I listed the ring on Ebay and sold it on April 3rd, 2025. EBAY's policy on any jewelry sale over $500.00 is to send the jewelry directly to an authenticator. The ring was inspected on the 8th of April and the sapphire was determined to be a lab grown sapphire. They cancelled the sale to the customer and are returning the ring to me. I contacted AJCA by email on April 8th and did not receive a call or email back as requested. I am asking to return the ring to AJCA for a refund of the cost of the ring including fees and postage plus the cost of the postage I paid to send the ring to the Ebay authenticator.Business Response
Date: 04/10/2025
In looking at the invoice and appraisal, you're correct that this is not a 100% natural sapphire and was not sold as such. It is a diffused sapphire, which is noted in the description and attached appraisal. You sold the ring as a natural corundum sapphire sapphire to someone else at a 5x profit and eBay rightfully deemed the ring as not natural corundum, Nowhere in our listing or the accompanying appraisal does do we make the claim this is a natural corundum sapphire, it is sold as a diffused corundum sapphire. I do believe that you may have misunderstood, and that you weren't purposefully selling something for a 5x profit to deceive, but disclosure or listing incorrect.
A natural untreated sapphire of this size in a cornflower blue color would be tens of thousands of dollars. Proper disclosure on our end was done as well as the appraisal.
I do see a message from one day ago from you in our feedback questions but not a direct email or phone call. We have a customer service person that has been out for a few days so that is why you didn't get a response in one day and I apologize for that but the answer would be the same. If you would like to return the ring, that is not a problem and we can definitely accommodate that request, even though it is outside the terms of the auction, as a mistake was not made. Paying shipping and additional shipping fees is not something we will do. For the return address, please email [email protected] and reference the invoice number.
Customer Answer
Date: 04/14/2025
Complaint: ********
I appreciate that you responded to my complaint. I would like to return the ring to you for a refund. If you would please let me know where I can send it, I will get it back to you.
Sincerely,
******* ******Business Response
Date: 04/14/2025
Email ********************** for instructions on the return,Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought on auction March 8 2025 a diamond necklace with a few other items. Auction # 437 and my invoice is *****. When the package arrived it had items from that auction and another auction items also. My diamond ring was in the box that I ordered on a previous auction but the diamond necklace was not in the box for this auction. I signed for the box that came USPS and when opening it was not there I have called the company many many time and no action. They have never called me back. It was # 4H in the auction. No one is resolving my situation. I want my diamond necklace because it’s for a charity auction for Alzheimer’sBusiness Response
Date: 04/06/2025
Someone in our office is looking in to the these concerns.Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 4, 2025, I won a total of 8 gold coins in an auction hosted by AJCA LLC. I received the email confirming my credit card had been charged to pay for everything including shipping. As of 2/14/25 I had not received a tracking number for the winnings so I called and was told that they ship from a 3rd location. Since this was my first encounter with this auction house I opened a dispute with my credit card company on 2/14/25 and now the company is refusing to ship the coins I purchased because of the chargeback.Business Response
Date: 04/24/2025
All of this information is 100% accurate. We do not ship items or continue business with any customer that files a credit card dispute or chargeback.Customer Answer
Date: 04/24/2025
Complaint: ********
I am rejecting this response because: This business is not taking ownership of why the credit card dispute was filed. They failed to ship the coins in a timely manner or at all for a period of 12 days after the purchase date!
Sincerely,
**** ******Business Response
Date: 04/25/2025
We have no flexibility on this issue. Credit card disputes are a non-starter in our business. If there is a shipping delay, we would handle that internally to provide a solution, not through a credit card dispute.Customer Answer
Date: 04/29/2025
Complaint: ********
I am rejecting this response because: If AJCA would have handled the delay in shipping instead of replying "we have no control over shipping" when I called them, a credit card dispute would not have been necessary. All the company had to do was communicate when I called instead of being flippant about my call.
Sincerely,
**** ******Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was checking my bank account info snd i noticed a unfamilar charge ftom American jewelry and coin for $422 and change. I immediately contacted the company to find out what the charge wad about. I spoke with someone in accounting and she looked into for me and seen that it was a fraudulent charge and some how she was able to have it returned to them . Once they received it she said they would refund my money. I waited and no return was received. Do i called back and she said they tied to refund it put it could only go back on orginal card purchased with. I told her that i had to cancel the card bcuz i had alot more fraudulent charges done with it so my bank closed it. She said there was no Other way for them to do it. I spoke with the auction manager and he told me the exact same thing. so I contacted my bank and they informed me that the only way I could receive the money was for them to send it but on a different card. I called back the company and they informed me once again.That there was nothing they can do that.The only way they could refund.My money was to do it on The original payment card. She said that. I could file a dispute with my bank. Which I did and my bank denied it and so I appealed it. And they denied it also on the basis that there was no proof that it was a fraudulent charge. However, American jewelry and coin agrees that it is a fraudulent charge. But they just have no way to refund me the money.
So I would love for them to be able to just send me a check somehow. Or figure out a different way to refund me. The money that I'm out for whatever this item was. Iappreciate it. Thank you
Date of transaction oct 28, 2024.
Bank: ****Business Response
Date: 04/24/2025
This is a banking issue and not an issue with our company. We can not issue a refund to a card that is no longer active. We have mailed the customer a check.Customer Answer
Date: 06/13/2025
Complaint: 22904157
I am rejecting this response because: I'm not sure of exact date but I was checking my statement and seen a unauthorized charge on my statement and I believe it was around the end of October that this occurred. I cannot verify this date because the bank close my account and I have no way of checking it at this time. I called the company AND TALKED TO SOMEONE IN BILLING. We seen where it was shipped to a unknown address with part of my name. We were able to have the item sent back to company. I then found out it was for a Louis Vuitton handbag for $415. The company said they would refund my money. However when attempted to refund it was returned cuz the card was canceled bcuz it was compromised by this transaction and a few. others. So I then called the company back, and they stated that the only way they could. We turned the funds to me. Was back on the original card. There is no way that I can have. It returned to that card because that card was canceled I then called the company back and was told by the auctioneer, that there was nothing that they could do that. The only way they could return it was back to the original card. I have been emailing the company in calling with no return email or call since January. I cannot ask my bank to dispute this charge because I have attempted to do that and they close my account. So I have filed a complaint with the office of the comptroller. and the only other wait I couldn't, hopefully a response is through here
Sincerely,
******* *********Customer Answer
Date: 06/23/2025
Complaint: ********
I am rejecting this response because: They said they sent a check. But that was back in Feb or march. I have yet to receive the check they said they sent. I do not know what address it was sent to but if it was the one the item was sent to then I doubt I will get it because that was the fraudulent address where item was sent. If it went to Phelps Road then that's my address but I have never received the check from them. I have called them and emailed them with the last time being today. But no response as to where my check is. Could u please help me figure this out somehow. I would really appreciate it. $422 is alot of money to someone who lives off a Veterans disability.
Sincerely,
******* *********Business Response
Date: 06/23/2025
This person has spoken to our accounting and the matter is being handled internally.Initial Complaint
Date:01/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Registered credit card for on-line auction. It was for jewelry and it states that I could get a personalized Jewelry Certificate for Insurance which I requested and NEVER RECEIVED A RESPONCE BACK on the item. On 1/10/2025 I went to delete my account as a precaution as I reached out a few times and no responce. This was part of the service they were offering on the auction site and since it wasn't being fullifilled, no one was reaching back to my calls or e-mails. After receiving an invoice stating they will charge my card for $792.26 - I tried reaching out to them again and no responce. I keep getting leave a message and no one responce. On 1/13/2025 I received a charge on my credit card for $811.66. I've reached out to my credit card company, told them the same story and they issued a new card and will try to dispute this charge. They sent 2 invoices and both were different charges.
I want the full refund of $811.26 that was charge on my card that wasn't authorized.Business Response
Date: 02/20/2025
The following response was given over the telephone to BBB staff:
We understand the problem, but we can’t send a refund to a different credit card. The original card used for the purchase was canceled. We know waiting is frustrating, but we have to wait six months to make sure no extra claims are made. After six months, we will send a full refund by check. We won’t charge any fees, but we have to follow this allowed timeline to avoid giving two refunds for the same purchase.
Customer Answer
Date: 02/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this current date of 20Feb2025. IF refund is NOT sent within the timeframe from responce I will open a new case.
Sincerely,
********** *************If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction was 7/29/2024
Invoice *****
Price paid:$91.60
Did not receive item !!! Want item or refund !Business Response
Date: 12/18/2024
If there is an issue with an items shipping status please email our support staff at ********************** and they will recitify the situation for you. Our company has no record of you reaching out to us outside of the initial invoice. If there is an issue with deliver, please email and we will gladly take care of your issue.Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ring for this auction house and they clearly represented it as having diamonds. When it arrived, it was missed 2 diamonds, and I took it to my local jeweler to replace the diamonds. The jeweler told me that they are not diamonds and are CZ. I reached out to the auction house and have heard nothing. I have bought other items from them that they sold as diamonds and now I am concerned. I wanted an answer on why they falsely advertised a sing with diamonds, when they are not. The auction house is online and if they were dishonest on 1 ring, how so we know they are honest about the items they are selling to the public. Since they have not responded to my email, I am filing a complaint for assistance in correcting the issue.Business Response
Date: 07/12/2024
We received communication from this customer last night. We have only been open 2 hours today, we will call the customer to address the concern.Customer Answer
Date: 07/15/2024
Complaint: ********
I am rejecting this response because: I emailed them on Thursday 7/11/24, not yesterday (at noted in their reply). As of this moment, I have received no follow up from the company to discuss this matter.
Sincerely,
******* ********Initial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon winning an AJCA auction hosted through HiBid on or about 25 April 2024 I was asked via email if a "Hard Copy Personalized Appraisal" was needed for an additional $59.00. As the auction listing showed a retail appraisal value of $20,949 via PGL and to ensure my purchase would be covered by my insurance company should something happen, I immediately requested and paid for this additional service.
Since this initial request no less than twenty emails have been exchanged between myself and AJCA requesting updates regarding the service I paid for. Although AJCA's responses are that three copies have been sent, to date, 18 June 2024, the personalized appraisal has not been received and the only feedback received from AJCA is that it was sent or we will send another. I checked with PGL and they do not have the referenced identifier, therefore at this point I am forced to believe the appraisal for the diamond I purchased does not exist and therefore has never been sent.
Giving the benefit of doubt I notified my area's Postmaster General of potential mail theft and they confirmed they do not have a record of any mail pieces from AJCA or PGL. In addition, I have provided the diamond to my insurance company so they can do an appraisal and provide appropriate coverage, and their replacement value assessment came in at less than ten percent of the value posted in the auction description. That said, AJCA lists their value as "retail replacement value" and I therefore did not expect to receive the same value, but less than ten percent raises questions regarding AJCA's motives.
At this point I would still like to receive the personalized appraisal that was paid for so I may provide it to my insurance provider. If not received by 01 July 2024 additional measures will be taken as the requested and fully paid services cannot be considered complete.
Thank you.Business Response
Date: 06/19/2024
Note that the product has been received but there appears to be an issue with the delivery of the appraisal that was personalized. We do apologize for the inconvenience you have experienced in not receiving the paper appraisal for your product. Despite mailing it to the address on file three times, it appears there may be an issue with its delivery. We acknowledge the numerous emails exchanged regarding this matter.
We are committed to resolving this issue promptly. We will resend the paper appraisal to you once again. Alternatively, if you prefer, you may return the product for a full refund. Please let us know how you would like to proceed.Customer Answer
Date: 06/19/2024
Complaint: ********
I am rejecting this response because I do not wish the complaint to be closed without a firm resolution.
When will a “fourth attempt” be made? Are there no options to send the personalized appraisal in a manner that supports tracking of the document? Please provide a digital copy of the appraisal as well so I may submit to my insurance provider.
Sincerely,
***** ****Business Response
Date: 06/19/2024
Yes, we will send a "fourth attempt" by *** Air. I'm not sure why it is in quotations.Customer Answer
Date: 06/26/2024
Complaint: ********
I am rejecting this response so it may remain open/unresolved until the requested documentation is received. Thank you.
Sincerely,
***** ****Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a watch described one way and shown as a specific reference number 16613 “bluesy”(a two tone submariner with with a blue face and a blue dial all made in factory and with match serial numbers) I brought it to multiple professionals, the described it as a “Frankinstien watch” as in it’s not a 16613 it’s not a matching band it’s piece from scrapped watches to be made to look like the real deal but the dials fake the bezels fake the bracelet came off another watch with different serial numbers as well as missing 5 links making it too small for me to even wear. I tried selling it, it’s supposed to be a $14-18k watch, as described, I paid $9,500 and I can’t even get $6,500 for it and even then it’s hard to sell. The receptionist was the rudest receptionist I’ve ever come across. The extremely unprofessional way she handed the situation making fun of me for only having $9,500, literally made fun of me. When I mentioned I will post a bad review her response was you have the time to write a bad review no wonder why the $9,500 was your life savings and your broke and acted like I was the rude one and then hung up on me, she hung up on me multiple times before finally actually answering the line again and responding on behave of the “supervisor” which was still really rude response.Business Response
Date: 05/13/2024
We do not hang up on customers. There is nothing wrong with this watch. It had a relacement dial, but not a huge issue. Far from a "Frankenstein" watch as described. We refunded this customer some time ago and do not wish to do any further business.
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