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SAM Directory, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Impersonating a government website. Will not let me delete my application after submitting sensitive information! DELETE MY INFO IMMEDIATELY! Do not use this site. They ask for money at the end of the application after they collect your bank account number, home address, and business formation documents. I’m afraid I will be scammed

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted to this company (SAM Directory ) my business and banking information. The company has a misleading name and submission process which I believed was a government website. The company asks for money only after requesting all paperwork. I finally realized Sam directory was a private company when they asked for money at the end of the submission . My submission was made 09/06/2024 at approximately 3 PM . I want Sam directory not to share any information and delete my entire submission/application including all business documentation , banking , routing , ACH , etc. information from their database. I also do not agree with all notarized documentation. I am grateful for your attention to this complaint. Thank you.

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Site is posing as government site and collecting sensitive information. Delete all my information immediately.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted to this company (SAM Directory ) my business and banking information. The company has a misleading name and submission process which I believed was a government website. The company asks for money only after requesting all paperwork. I finally realized Sam directory was a private company when they asked for money at the end of the submission . My submission was made 01/03/2024 at approximately 3 PM . I want Sam directory not to share any information and delete my entire submission/application including all business documentation , banking , routing , ACH , etc. information from their database. I also do not agree with all notarized documentation. I am grateful for your attention to this complaint. Thank you.

    Business Response

    Date: 05/21/2024

    Hello,

    Andy requested a refund and deletion of his account May 6th at 10:17pm

    The next day, May 7th at 7:52am, we responded letting him know a refund was issued and his application deleted.

    Customer Answer

    Date: 05/21/2024



    Complaint: ********



    I am rejecting this response because: I am still able to login to their website. Which indicates my profile and data have not been deleted.



    Sincerely,



    **** ****

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is intentionally posing as a government site and is collecting sensitive information and then charging a huge fee for an application that is free on a legitimate government site. This company needs to be shut down. Sam Directory needs to send proof that all of my data has been deleted from their files. Application was filled out on 4/19/24 under ***** ******* ********* * ***** ***** ****

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 30, 2024 I purchased this company's service and paid this business $597.00 as I believed they were a Government-affiliated website. They purposely look like an official company but they are NOT! This is a TOTAL SCAM and worst of all, they refuse to give me a FULL refund! I would have never used this company if I had known you can obtain the same service from the Govenment website for FREE! I have complained to the Washington DC Small Business Administration to inform other Business owners Not to fall for this MALICIOUS "business". This company should NOT be allowed to continue operating as their entire business model is to scam new Business owners!

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is intentionally posing as a government site and is collecting sensitive information and then charging a huge fee for an application that is free on a legitimate government site. This company needs to be shut down. Sam Directory needs to send proof that all of my data has been deleted from their files.

    Business Response

    Date: 02/20/2024

    Hello,

    We received your email Feb 19th at 2:15pm. Your application was deleted and we informed you of that shortly after at 2:17pm. We pride ourselves in outstanding customer support. For proof of deletion, I'm not sure how to show that as your information has been wiped from our database.

    If you have any other questions or need any assistance, feel free to reach out!

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted to this company (SAM Directory ) my business and banking information. The company has a misleading name and submission process which I believed was a government website. The company asks for money only after requesting all paperwork. I finally realized Sam directory was a private company when they asked for money at the end of the submission . My submission was made 01/03/2024 at approximately 3 PM . I want Sam directory not to share any information and delete my entire submission/application including all business documentation , banking , routing , ACH , etc. information from their database. I also do not agree with all notarized documentation. I am grateful for your attention to this complaint. Thank you.

    Business Response

    Date: 01/04/2024

    Hello, I'd like to apologies for the poor experience you had. I checked our emails and we received your deletion request January 3rd at 3:39pm. We responded the same day at 4:17pm confirming we had fulfilled your request. 

    I double checked our systems for you again, and can confirm your information was successfully deleted. I'd like to also assure you that we never share any information of any kind. If there's anything else we can do to help please feel free to reach out. Otherwise have a great day!

    Customer Answer

    Date: 01/07/2024

     

    Complaint: ********



    I am rejecting this response because although I do not see my information on there it still appears I can login and my business still comes up , I would like my total account to be deleted ie. my business name and account there , also  any bank account , routing  , EIN , or other numbers that I may have entered on the Sam Directory Site !  I will be content when everything is deleted and I can not login on the site . Hopefully SAM Directory Site officials can do this . Thank You  



    Sincerely,



    ***** ********

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have become aware that this organization is not affiliated with *******, which I thought it was connected with.

    Business Response

    Date: 10/28/2023

    Hello,

    As soon as we received your refund request it was processed. If you have any questions or concerns please feel free to reach out.If you need support or guidance any time in the future we are here to help! 

    Customer Answer

    Date: 10/31/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ***** *********

    ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted to this company my business and banking information. The company has a misleading name and submission process which I believed was a government website. The company asks for money only after requesting all paperwork. I finally realized Sam directory was a private company. My submission was made 9/27/2023 at approximately 9pm. I want Sam directory not to share and delete my entire submission including all business documentation and banking ACH information from their database. I also do not agree with all notarized documentation. I am grateful for your attention to this complaint. Thank you.

    Business Response

    Date: 10/28/2023

    Hello, your information was deleted within 24 of hours of your request. If there's anything else we can do to help please feel free to reach out.

    Customer Answer

    Date: 10/30/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

    ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

SAM Directory, LLC is NOT a BBB Accredited Business.

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