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Business Profile

Business Associations

SAM Directory, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Associations.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have become aware that this organization is not affiliated with SAM.gov, which I thought it was connected with. I want to request a refund. It's been nearly two months since I submitted my payment, and no services have been provided, nor has my application been approved with no explanation. This company is very misleading and honestly feels like a scam to confuse small businesses trying to work with the government.

    Business Response

    Date: 03/04/2023

    Hello,

     

    You requested a refund on a Saturday, February 25th. We issued a refund and emailed you Monday morning at 9:37am.

     

    Your application encountered a lot of errors and set backs due to incorrect information provided to us. I'm sorry you were unhappy with our services and I wish you the best of luck getting your business registered successfully. If we can be of any assistance in the future feel free to reach out to us.

    Customer Answer

    Date: 03/06/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *******

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no clue but this company charged my credit card issued by ******** **** under *** **** card. I tried to contact them with no luck. They charged my card $597 on Jan 13,2023. All I need is credit back to my credit card ending in 4327.
    Thank you
    ***** *******

    Business Response

    Date: 02/18/2023

    Hello,

    There are 12 emails between us over the course of 4 days. We figured out an ex-employee of yours used your payment information on our site. Once we tracked that payment down it was immediately refunded.

    Customer Answer

    Date: 02/20/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.







    Regards,



    ***** *******

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I NEVER WENT ON THIS SITE. SOMEHOW THEY GOT MY INFORMATION OFF SAM.GOV SITE AND SEND ME A MISLEADING EMAIL SAYING I NEVER FINISHED MY Registration. I DID NOT UNDERSTAND SO I JUST SAID FORGET IT AND STARTED FILLING IT OUT. AFTER SPENDING $6 on getting papers notarized I uploaded banking information and that when they asked for a payment. There’s no one to call or reach. They have all my business information and I believe they are using this to steal peoples identity. I will be filing a civil suit. They had no right going on the site and taking my information off. I want proof that my information was deleted.

    Business Response

    Date: 02/18/2023

    Hello, we do not take any information on SAM.gov. We do not email anyone that doesn't sign up on our website first. Requests to delete information from our systems are usually done within 24 hours. If you need any assistance, we are always glad to help.

  • Initial Complaint

    Date:11/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is totally misleading. I registered with SAM Directory believing it was the actual SAM website. Perhaps if "LLC" was anywhere on the site I would've known it was a scam, but "LLC" magically appeared after I submitted payment. I emailed them immediately requesting they cancel the registration & credit the card. No response. I called the phone # on BBB's website & they do not answer. My next step is a complaint with the FCC for a fraudulent website.

    Business Response

    Date: 12/12/2022

    ***** ***** ******

    3:06pm November 23rd (day before Thanksgiving) - You requested a refund

    3:17pm - You then emailed again at with threats and insults

    3:26pm - You Emailed us again with the same threats and insults worded differently 

    3:46pm - One of our customer support agents informed you it was being escalated to a manager for a refund. Just 40 minutes after your first email.

    4:03pm - A manager sent the below email, confirming a refund had gone out. Less than 1 hour after your initial request

     

    "Hey xxxxxx, great work getting back to our customers within the hour the day before Thanksgiving! Your hard work is greatly appreciated. 


    ****** I have gone ahead and issued a refund and canceled your subscription. 


    If you feel the need to file complaints feel free! I'm sorry we couldn't have been of assistance.


    I hope you and your family enjoy the holidays. Please let me know if you have any other questions."

  • Initial Complaint

    Date:11/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* pretends they are trying to help small US-based businesses. In the end the will ask for money. There is not even a customer support phone number! Their intent is to mislead small businesses who are registered or want to register in *******. What a very sneaky want to get money! I asked them to delete my profile and all of my data and not use any of my data. No response.

    Business Response

    Date: 11/22/2022

    Hello,

     

    Unfortunately the information you've provided to BBB for us to resolve your issue seems to be invalid data. Such as the phone number listed as 9999999999, etc. We follow up with most deletion requests same day, 48 hours at the longest. You can email us at ********************* * to confirm your information was deleted.


    As for the second part of your complaint, you are absolutely correct! SAM Directory is not affiliated with any government agencies. We are very transparent about this. We do charge for our services. The application process is very long, stressful, and can be quite error prone. SAM Directory provides a simplified application process, and takes care of any errors or issues along the way.

     

    Please let me know if you have any other questions or if there's anything else I can do to assist. Have a great day!

SAM Directory, LLC is NOT a BBB Accredited Business.

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